They had me wait for 15 minutes just to not help me at all. Literally something they could have…read moretaken care of when I checked in. It's pretty common for this location to waste your time. Only Verizon location I know of that will let you walk out the door when you're there trying to give them money and purchase products.

Beware: VERIZON WIRELESS MOHAWK COMMONS STORE ARE THIEVES…read moreAND LIARS. I returned an iPhone that I got online through the Verizon app. The Verizon store at Mohawk Commons. I told the two people I was working with that I did not want the iPhone or the extra line. He told me to "turn off find my iPhone" and took the phone. They never actually returned it to stock or however they do it. They stole the new iPhone 13. Weeks later, I went back to the store to ask about why I'm being charged for the phone. He was very shady and refused to give me any receipts, he would not allow me to take a picture of his tablet screen showing that the phone was returned. He said that pictures weren't allowed to be taken in the Store.. So they stole the iPhone and left me with an open contract for 3 years!!! Verizon is terrible, but THE MOHAWK COMMONS STORE ARE THIEVES AND LIARS. I WOULD NOT RECOMMEND THIS STORE FOR ANY REASON. They took advantage of me big time. I was a Verizon customer for 18 years. I will never go back and I would never recommend them to anyone.

Was lied to about purchase of new phones Has been 3…read moreMonths and my billing is still not straightened out

This store signed me up for multiple services without my consent. I never signed or pressed a…read morebutton to consent for any services, which seemed odd but with COVID-19 I assumed they were trying to limit customers having to interact with devices. Boy was I wrong. The sales rep knew I what I wanted, but apparently proceeded to sign me up for multiple services I never requested. To say the least it's been a hassle over the last two months trying to cancel these services. Absolutely illegal business practices here, so please avoid this store and learn from my mistake.

Jay is absolutely the best service technician I have ever had the pleasure of using! He went out of…read morehis way to find me the exact OEM screen replacement I needed for my phone and even gave me an opening to have it replaced at his house on a Sunday afternoon! I will definitely refer him to all my friends who might need any kind of electronics service. Once again, he is by far the best! Art S.

I didn't even know a phone could crash! 1 hr and 10 min drive to the most amazing person, Jay, to…read morethe rescue! He was able to restore my phone back to working order(after a full charge) perfectly. Pricing is amazing as well, not taking advantage of an old lady not knowing a thing about cell phone repairs. I can't recommend him enough, worth 10 stars!

I have gotten good service here on many occasions. The check-in system is fair. The staff is both…read moreknowledgeable and helpful. Last time I was in, I needed to replace a broken tv remote. I mentioned I needed to replace another remote as well but it was in use at home. Within a few minutes, the customer service employee handed me TWO new remotes that come complete with batteries. I was In and out in 20 minutes on a Tuesday morning. I have been very pleased with the knowledgeable Spectrum servicemen who have come to my home when I made an appointment. One even came when there was a major snowstorm going on. They were punctual, answered my questions, and demonstrated any new equipment. Two gave me tips on saving money on my monthly bill. In addition, they were professional, pleasant, and respectful of property. They put booties over their shoes to protect my floors.

Worst service possible. If people are waiting the representatives disappear in the back. Not sure…read morethey even know their jobs.

Had a great experience purchasing a new Google Pixel on Sunday 8/31/25. My 3 year old phone…read morestopped holding a charge and I had a million things to do that day. I called the store on my way over (10 mins away) and got a super nice helpful girl named Megan( spelling ). I was not an authorized user she walked me through step by step how to show my Dad how to add me. Customer Service number had a half hour wait. I called her back and she walked me through how to do it via the app. I told him and he did it. It was all set by the time I arrived. When I arrived she walked right up to me and I could tell she knew who I was. The store was busy but I was helped in less then 5 minutes and greeted right away by her. I confirmed before I arrived the phone I wanted was in stock. I was in and out in under 20 minutes. She was helpful, professional, kind, smart, and personable. I HATE change. I will use my phone till it does not work. She didn't pressure me in to anything else. She made the experience so easy and pleasant. I have SO much on my old phone the wait time said 3 hours to transfer everything. She offered for me to stay there when it transferred bc I told her I probably would need help setting up my phone. I had a baby shower to attend so I decided to leave and I was able to do the rest myself. But I felt like I could go back if needed. Everyone at the store was nice and friendly. But Megan who helped me was so awesome! I hope I'm spelling her name right. She has ringlet curls. And was the only female working that day. If you want someone not pushy, who knows what they are talking about, and can you get in and out fast but also willing to spend the time helping you she is your girl! For reference I work for a large nation wide company that puts up 5G towers. Including T-Mobile. If I could steal her to work for us I would haha! Nice to see a young women doing a fantastic job in telecom!

Staff told me I didn't insurance when I did. I was told I would have a phone by Saturday. I found…read moreout on Monday that their carrier doesn't deliver on Saturday and I might have a phone by 7pm on Tuesday. I wasn't give one piece of correct information at the store.

I have been here twice in the past couple of years for repair work. Once, I lost files on my…read morecomputer but I knew they were stored somewhere on a portable USB drive. While it wasn't exactly cheap, they restored all of the files on the USB drive including the ones I had lost on my computer. That was great. Also, last year our computer was acting up and running slow so I brought it here. They did a scan of the hard drives and reformatted parts of the storage so that we had more free space (so our computer wouldn't crash every time we needed to do something) and removed some programs we didn't need (after consulting with us first). Again, great work!

My DVD player needed a small repair. TJ fixed the problem in about 10 minutes. No charge. I have…read moreused this shop once before and continue to be impressed with the knowledgeable service, friendly atmosphere and very professional attitude. I highly recommend this as a go-to shop for repairs.