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    T-Mobile Experience Store

    T-Mobile Experience Store

    3.0(2 reviews)
    0.3 mi

    Had a great experience purchasing a new Google Pixel on Sunday 8/31/25. My 3 year old phone…read morestopped holding a charge and I had a million things to do that day. I called the store on my way over (10 mins away) and got a super nice helpful girl named Megan( spelling ). I was not an authorized user she walked me through step by step how to show my Dad how to add me. Customer Service number had a half hour wait. I called her back and she walked me through how to do it via the app. I told him and he did it. It was all set by the time I arrived. When I arrived she walked right up to me and I could tell she knew who I was. The store was busy but I was helped in less then 5 minutes and greeted right away by her. I confirmed before I arrived the phone I wanted was in stock. I was in and out in under 20 minutes. She was helpful, professional, kind, smart, and personable. I HATE change. I will use my phone till it does not work. She didn't pressure me in to anything else. She made the experience so easy and pleasant. I have SO much on my old phone the wait time said 3 hours to transfer everything. She offered for me to stay there when it transferred bc I told her I probably would need help setting up my phone. I had a baby shower to attend so I decided to leave and I was able to do the rest myself. But I felt like I could go back if needed. Everyone at the store was nice and friendly. But Megan who helped me was so awesome! I hope I'm spelling her name right. She has ringlet curls. And was the only female working that day. If you want someone not pushy, who knows what they are talking about, and can you get in and out fast but also willing to spend the time helping you she is your girl! For reference I work for a large nation wide company that puts up 5G towers. Including T-Mobile. If I could steal her to work for us I would haha! Nice to see a young women doing a fantastic job in telecom!

    Staff told me I didn't insurance when I did. I was told I would have a phone by Saturday. I found…read moreout on Monday that their carrier doesn't deliver on Saturday and I might have a phone by 7pm on Tuesday. I wasn't give one piece of correct information at the store.

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    RadioShack - mobilephones - Updated May 2026

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