Jay St. Video Games is a video game store that specializes in selling vintage video games and pop…read moreculture items. Also, they sell new video games, movie posters, and collectibles. Bearing in mind, this Jay St. location is extremely small and is not as good as their other locations. I personally find a lot of the stuff here cool and I love vintage games, but the prices are ridiculous. A lot of these games cost well over $20 and some are over $100. The old PlayStation 2 games are about $20 a piece and I can buy them online for half that. In similar fashion, the brand new video games usually cost more here than anywhere else, I suggest going to GameStop instead. I would also like to mention that the employees here are usually rude and treat the customers poorly. However, this Jay St. does have a lot of classic movie posters and large variety of vintage games even if they are overpriced. Once and for all, Jay St. is fine vintage game store, but it's expensive and the employees are rude.

everyone is always super nice and helpful! always have everything i need within their selection at…read morea great price.

My wife and I love our Nintendo Wii but one day it stopped working. Trying to find a legitimate…read moreNintendo repair place that would work on the Wii seemed to be impossible... perhaps Nintendo just doesn't authorize it anymore. But, we wanted a working Wii so my wife called around and discovered this place. They couldn't repair our game system but sold us a replacement one (minus the cords and stuff which we already had and thus didn't need) for around $20, with a 30-day warranty. We took it home and it works. So, we are back to playing the Wii. Wheeee! They also sold retro toys, board games, video games, movies, and other "nerdish" things. It was a fun walk through, though you could easily empty your wallet and walk out with some nifty things if you aren't careful.

Just another low baller for trades high priced old used games. Definitely shop else where.read more

This is the best game/card store in the Albany Area…read more Incredibly nice staff that help you with whatever you need. They have a very large selection of video games and compared to other stores around, they have good prices. I've found a few games there that I haven't seen at other stores in my over 10 years of video game collecting. Definitely stop by and check out this shop if you collect games or cards.

Despite the name sounding more like a special "mushroom" place, this turned out to be a neat little…read morenew and used video game store. Unlike some places (cough... cough... Gamestop) I felt welcome upon entering and wasn't treated like an idiot (though some of my questions surely would have landed me in that category). I wanted a new Nintendo Switch 2, had several old systems to sell, and wasn't quite sure of my options. They were super helpful, gave me what I considered a good price on my used trade-ins, and worked with me to place my order. One note of caution: they are in the same plaza as a popular pizzeria and parking is tight at mealtimes, especially on the weekends.

Back in October I submitted a substantial payment for an event being sponsored by these hacks, but…read moreNEVER received a refund after the event was canceled. They responded to the initial e-mail in which the refund was requested, stating they would be refunding tickets and we should be hearing from them soon. Now it is March and still no word or refund from them. They do not respond to multiple e-mails nor do they answer their phone during business hours! I am a single parent and that money could be being used to feed my child! This is a disgrace, I urge you to think twice before giving these people a dime, they cannot be trusted!!!

I ordered a Hulk Hogan auto on 3/20/23 and sent my item in to be signed. Shortly thereafter the…read moresigning was changed from a March deadline to an end of October deadline. Refunds were offered, but I chose to keep my order and support the company. Since I hadn't heard anything, I asked on 12/13/23 when items would be shipped out. Before long the date was changed to 2/15/24 and then to 2/23/24. As I said, things happen, but we're approaching a year now and there was no mention for a couple of months that the date was changed. I'm sitting here thinking the signing has been completed. The signing finally takes place on 2/26/24. At that time we're told items will be done shipping by end of day Friday 3/1/24. On 3/11/24 I ask for a status update on Facebook and am told they're being careful and taking their time with shipping. On 3/18/24 I ask for an update via email. On 3/21/24 I'm told that they're still working on orders and to contact them on Monday if I haven't received tracking. We've officially reached a year since my initial order. I give them even more time than suggested and wait until 3/28/24 to ask for an update. I'm told that my item is with Hogan and should be returned soon and I quote "sometimes, items are missed, and that's what happens" and they offer me a 10% refund once they send the item to me. On 4/1/24 I send an email explaining how dissatisfied I am and breakdown everything that has taken place, like I am now, and state that a refund of $16.00 is unsatisfactory given all that has taken place. By 4/10/24 I'm emailing, posting on Facebook, and DMing the business account because I'm not getting any response when I ask for an update. I legitimately begin to wonder if they've lost my item. I finally receive a response back on the same day stating that the signing is done and there's nothing to worry about. On 4/17/24 I ask for an update. No answer. I ask again on 4/18/24 and am told Hogan's shop is shipping it out on 4/22/24. On 4/29/24 I again ask for an update as I've heard nothing. I'm told that they'll check the status and let me know. "Either way we will make it up to you for the delay". On 5/3/24 my item is shipped to me. I receive it on 5/8/24 and thankfully my item is in good shape and Hogan has added his signature. I send a DM saying I got it back and thank you. I remind them of the compensation mentioned due to this ordeal. I hear nothing. On 5/10/24 I simply send "hello?". They respond and say we will get back to you on Monday. Even the refund got delayed. I hear nothing on Monday. Today, on 5/14/24, I ask for an update and they ask if I would like a small refund or some autographed prints with no mention of who signed them. I want this over. I say I would like whatever refund your able to give. They refund $16.00. I assure you I was kind and courteous throughout this entire ordeal and have all of the receipts to prove it as well as prove my story. 421 days after my order was placed the situation is finally over. After all of the delays before the signing, delays in shipping items back, finding out they completely forgot my item so my signing was delayed even further, delays getting my item back to me after it was actually signed, and even delaying compensating me after telling me multiple times I would be taken care of. All of the negative things that happened with my order was apparently worth $16.00. I'm happy to have my autograph finally, but I will absolutely NEVER do business with Heroes Hideout again and I would advise anyone that asks me against it.

Not to be confused with Gapestop, which is something to do with Barbie's work tools, she's in Adult…read moremovies, not really sure what it technically is you'll have to ask her. Located inside the Crossgates Mall in Albany is this pretty standard GameStop which doesn't have as big of a selection as the other one in Albany that I've been to a few times, but service was okay and I didn't have any big problems here, although I wasn't really impressed with the selection.

I went into this store with my boyfriend. I asked the lady to unlock something for us, but as I…read moreasked her my boyfriend saw a control he wanted. It was behind the register, so we asked if we could see the box. The lady at the register goes "it's $230....and no you cannot touch it" while giving us dirty looks. It was a nasty conversation from an employee who should be trying sell items not scold customers. Good luck getting sales with an attitude like that. I will take my money and buy the controller else where.

While I didn't happen to buy anything for this trip, I gotta say the selection was AMAZING. Card…read moregames, board games, paint for making your own models, comics, used games, manga, collectible figures, and even some cute geeky bags! Not to mention the separate wing for role playing game sessions and card games. Massively impressed.

WORST CARD SHOP EVER. very bad customer service. Staff was extremely rude, will not shop here again.read more

Great shop run by great folks, always glad to have stopped by. Broad selection and very reasonable…read moreprices. Tons of cool Godzilla stuff, too, in addition to video games and such.

This is perhaps the best organized and overall nicest game store we've ever visited anywhere in the…read moreUSA or Canada. Everything is displayed not only so that you can fully see the item and price, but also aesthetically pleasing. They have a very extensive set of items here and some really interesting ones, too. You can tell that these folks love what they do and that they are serious about their craft. We visited this store on a road trip. It's a little out of the way if you're traveling either the Northway or Thruway, but absolutely a place we'll return any time we're in the area. It is absolutely worth your drive. Great place! Well done, folks!!!

The guy at the counter looks like moist critikal. Also it smells weird over in this town area…read moreplace. The value was great great deals. The selection was very good they had a game on one shelf and another in another in another in another on another shelf and another in another. Thanks you

I've been going to Pastime Legends for years now. Their prices and trade-in values are fair, and…read morethey are much better to deal with compared to the chain game stores, let a lone the big box stores. Not to mention the others do not specialize in classic games and systems. Pastimes Legends really is a one stop game shop. I've also used them to have systems repaired in the past as well. No complaints with that service. I don't know that there is really anything else to say... the staff in knowledgeable and helpful. 5 stars. Anything video game related... new or old... Pastime Legends is the place to go.

NOT THE DEALS.place is weird and shady people trying to sell are better off selling literally…read moreanywhere else.scam artists weird vibes from them.store is pretty much always empty for some reason.games are overpriced as much as the consoles they sell/buy.

Customer Service and Knowledge Lacking…read more Had a rough day, looking for some quick money. Dude man behind the counter messed up my shit. Had to take to GameStop to have them at least give me a chance to breathe and figure out how they messed up. Ohhhh the server is down. Yeah no it ain't ya dorks. DownChecker. Good times. GameStop - got me some money. The Capitalists from Mr DontGo - yonk

Standing here for 15 minutes after being told someone will be here to assist. Not a sole around…read more Finally a young man named Jacob appeared who was very helpful, he listened to what I was looking for in a laptop and did not try to upsell me on any products. Jacob gets 5 stars but the business itself only gets 3 stars.

I pay for a best buy membership and it has been completely worthless trying to work with the Albany…read moreBest Buy. It's impossible to reach anyone in the store. When they had my computer I needed to ask a question and was redirected to the international call center. They continually told me someone from the store would call me back within 2 hours and I called every 2 hours and continued to get told the same thing. No one ever contacted me and I had to drive all the way to the store to ask a question, absplutely ridiculous. Then, 3 appointments were made in my best buy account saying pick up was completed on my computer, all with 3 separate confirmation numbers, when my computer wasn't even done being "repaired" (spoiler alert, it wasn't actually repaired.) I told them about my frustrations trying to reach them and they gave me their in-store extension for the future. We'll When I got home I found they had left a geek squad program open on my computer and I couldn't close it, so I called the number they gave me and no one ever called me back. I had to use the international call center again for help closing they program they never successfully closed. I told the technician what I believed was wrong with my computer and was assured there was no issue at all and gaslit that my suspicions were nothing to worry about, only to get home and find the issue I brought it for still happening. I've now left multiple messages at the extension they gave me, and still no one has called me back. I have no idea what I'm paying for with my $180 best buy membership because ive receive zero quality customer service. They didn't even apologize for any of this and just blamed it all on their international call center, saying they were basically incompetent there....thanks, really makes worried and unconfidemt about my decision to have purchased my computer and membership from them.