2 years ago I went into Verizon with two paid off Motorola MotoZ phones. My wife needed a new…read morephone and when in the store we found out there was a deal on their phones Buy One Get One. My wife wanted an IPhone so we went with the deal. Last month my son lost his phone and bought another and Verizon had us login to our account to set it up. At this time I noticed Verizon was charging me for one of the MotoZs which went to my youngest son. I've requested help and clarification from Verizon, but keep getting the run around. I'll have someone ask questions and say they'll get back with me then they don't. Now I get a message saying my issue is resolved. They didn't do anything. They haven't even addressed the issue. So Verizon ripped me off for about $750 by charging me twice for the same phone. I wish I could give them less than one star. I don't blame this particular store, I blame their whole company, stay away!

Sales rep Thomas was VERY helpful. I've gone to 3 different stores trying to solve an issue i…read moredidn't cause, he took his time to call customer service and got my whole ordeal figured out in 20 minutes when i've been disputing with verizon for over a month! The store itself had many employees and everyone was getting helped within 5 minutes of walking in.

Chad and staff have helped us greatly with our phones !Older folks and electronics,thank you Chad…read moreand your staff...

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Traverse City store today.

**Unwelcoming and Poor Customer Service** I visited the…read morestore on June 23th at 10:30 am, and found only one employee present, who was assisting another customer. Despite entering and waiting for nearly **10 minutes**, I was completely ignored--not even a simple acknowledgment or greeting. As a customer, I expect basic courtesy, especially when making an effort to support a business. Very disappointing experience; I hope management addresses this lack of professionalism.

I recently went to purchase a new iPhone 16 Pro at this facility and had a bad experience…read more First Issue...apparently if you want to be authorized on your account, you can't just do it right then or there. It takes 24 hours. My purchase got errored out and I was told to come back the next day. Second Issue... came back the next day and they ordered the wrong color. Later that night I received an email with the incorrect color and decided I would head back the next morning to correct. That next morning they set aside a brand new iPhone 16 Pro (correct color this time) that had apparently shipped in the night before. They told me that once I received the iPhone I had originally ordered (the wrong color one) I could come back and do the exchange. Third Issue...when I came back to do the exchange, just days later, the iPhone set aside for me was no longer there and they had no answer as to why. Sure, the people here are nice, but the customer service is non-existent. The employees there did nothing to make me feel like a valued customer. I was just another order. Besides looking at their iPad, I feel as though there is nothing the employees can do to actually help the customer. Even if they put something aside, you can't guarantee it will still be there. No one seems to be on the same page.

Lied to about my contract. Lied to about pricing. The guy in the pink shoes is a whiny little YOU…read moreKNOW. cant wait till contract is up... back to Verizon

Outstanding service! During a family trip, internet access on my daughter's phone stopped…read moreworking. Contacted this store and they told us to come right in. As we walked in one of the reps welcomed us and dove right in to solve the problem. He engaged two others and in a short amount of time they realized her "VPN" was preventing access to the internet! GREAT CUSTOMER SERVICE!!

This is the worst run business in Cadillac. When you walk…read morein everyone is frowning and they say nothing. Waited in line for 25 minutes just to buy a charger (accessory purchase machine was not working as usual) Nobody said a word they were all with other customers or on the phone and not one peep about how long the wait would be. I finally walked out along with three other customers! Never going back.

Admittedly wary of venturing into crowded retail outlets during this time like none other, we were…read morepleasantly surprised by the personal protection protocol at AT&T's South Airport Rd. retail outlet. Perhaps that sense was only enhanced by the professional and courteous service of Brian Schopieray, sales consultant. Personable, gracious, patient, et al., if AT&T's seeking customer sat trainers, we have a nominee. No longer cyber luddites, we're well on our way to smart phone savvy----thanks to techs like Brian! Dee and Gregg S. Traverse City, MI

If you need something electronic, they got the basics to scarce mid range products in custom…read morecomputer building. And like Nicole, corporate sucks, and this place reeks of corporate greed. The price range can be absurd, and the best buy card discounts you get in the mail for 5 dollars off are a rip. (If you use them before they expire, that is... If they aren't already expired by the time you get them). Much of this stuff is marked up and should be 5$ off anyway. Go to newegg.com, you will find many good deals and can use it as a price comparison for the computer area. (Just knowing the specs of the product can be a real difference in getting ripped off). If you're using best buy for computers, it's probably because you want something right now instead of waiting.

Best Buy customer service is deplorable. I have now had to cancel two appliance orders because of…read moreBest Buy systems failures and the Company's complete and total reliance on AI and a call center in Durban South Africa for customer service responses, which are limited. Management of the Company needs to be held accountable. We have issued a sell order on client Best Buy stock positions and anticipation of the stock values imploding.

I love T-Mobile prices and coverage is good. But, DO NOT…read moreSIGN ANYTHING OR LEAVE this store without going over every detail of what you're purchasing and the fees for each item or service addition!!! By my own fault I was assured of the great product, benefit, service, etc., only to see my bill reflect something very different or to find out that the new plan as presented was NOT what I was now overpaying for.

My neighbor went to this location to get help unlocking her new t-mobile phone. She forgot her Pin…read morenumber and asked a associate for help. Employee tried to enter a few pin numbers and decided to tell her to go to BestBuy either for help or a new phone. Strikes me as the worlds laziest employee that didn't want to do anything seeing how no commision $ to be earned. I decided to help my neighbor and after 5 minutes(if that) on utube was able to reset phone by holding volume down plus power button until Samsung logo reappeared after reboot than holding volume up plus power button until recovery screen appeared. This is for a Samsung Galaxy A15 and note it Will delete all your data from phone memory if one decides to go the reset route. Again, the worlds laziest employee at T-Mobile 3290 W South Airport Rd Ste 300, Traverse City, MI 49684 Should have been able to help her out with this but seeing how no commision $ to be made they gave her false information(lied) and told her BestBuy could resolve her issue.

I have bought every computer I have owned from this business. They have added memory, replaced a…read moremonitor, and in general kept me up and running and up to date. They are professional, knowledgeable, and honest. I have relied on them for years. Their prices are reasonable, and they strive to get me in and out with a minimum of "down time" for me. They also work with businesses to provide networking and technical support. I totally recommend this business.