DO NOT BUY A BIKE HERE. Please read and heed the reviews regarding service. Adventure will get the…read morebike off the sales floor - Service, not so much. My bike has spend about 6 of it's 36 months since I bought it sitting in Service. And not because of any major repairs. Nope, a few small warranty/recall items. I have all the packages, tire/wheel, preplanned maintenance, and platinum extended warranty. I brought the bike in (for the third time) to have the transmission quick fix diagnosed and repaired. I asked them to look at what seemed like a small oil leak. They said they diagnosed it as a bad seal, then told me warranty wouldn't cover it. I called Safeguard (company who manages BMWs extended warranty) who said they couldn't cover it - because someone had already "fixed" it . . . with a tube of RTV silicone. Then these jokers at Adventure gave me a bill for $1,800!!!!! For a silicone repair job. They, allegedly, BMW sent the wrong wiring harness for the bike. So my bike will be parked in the service department at least 6 weeks! While the bike and all the packages depreciate. So I stop in the store to talk to the GM, who is incidentally always too busy to talk to anyone (so it seems) unless the person is buying a bike. So I speak to one of the sales managers. She listens seemingly intently and says she understands and she will speak with the GM on my behalf. 2 days later, I call and talk to her again. She tells me (with attitude) that she doesn't have any control over what service does and she already relayed my message. They why didn't you call or message like you said you would???! In short. I switched from Harley Pensacola to Adventure largely because the service at Pensacola Harley was so unreliable and slow. Figured Adventure had to be better. Absolutely not. My neighbor warned me - said he takes his BMW to Jacksonville (6.5 hour ride) to get warranty work done. Other people said "stay away from Adventure." And I didn't listen. Now I am locked in for another 3 years as my preplanned maintenance is local only. I recommend buying a Triumph from D&D or, if you must get one of the brands sold by Adventure, travel. I am told Jacksonville has an excellent service department.

There are no trained technicians there. After keeping my bike for over a week they told me to come…read moreand get it because they could not figure how to fix a rough idle issue. Had to trailer the bike to another BMW dealer 450 miles away to have it fixed in 20 minutes! One throttle cable was too tight. It was a waste of my time and money, not a good practice!

scammers they sold me a bike in January never sent me my tag which was purchased with the vehicle…read moreand they have been using my tag on their vehicles and racking up toll charges pieces of sh**

This shop is under new ownership and is now called OEM Cycles. The previous reviews are for the old…read moreowners and by no way reflect the current ownership These are great folks, honest, friendly, and fair. Chuck and Ashley (the new owners) are super friendly. It is a very welcoming environment. They have several Harley MASTER TECHS on staff. I just had my 5K service done here and Mr. Tim did an awesome job. He answered all of my questions and was very knowledgeable and professional. The labor prices are very fair and you know you will be getting excellent work done. They also have a good selection of used bikes for sale. Everything from sport bikes to hard tail choppers. Bring your bike here for service, you will not be disappointed.

Very satisfied with them keeping in touch about my bike. Extremely satisfied with the way my bikes…read moreruns again. Thank you very much.

Don and Heath did a great job of working with me to get my bike serviced. Everything was done that…read moreI needed and at reasonable cost. Thank you, Ron Nettleingham

Great service and people! Honest work and results…read more The bike was smoother and had a more linear power after the tune. :) :)

If you're looking for a good mechanic, this is the place for you. Guys at the shop were…read moreknowledgeable and very fast. Swapped out my tire on my Harley for a good price. A fraction of what I would have paid at the dealership. I would go back to them for any motorcycle maintenance in the future. Highly recommend them

Chuck's Cycles is an asset to the Milton community in many ways. The most obvious is providing a…read morereliable and honest repair shop for the many cycle aficionados around here. The less obvious is their unadvertised, unsolicited, and intentionally unacknowledged services and generosity towards folks in our neighborhood.

Stopped by Chuck's after a trip to my local Harley dealership for an oil change. The dealership…read morenoticed my shift linkage was loose but couldn't tell me what needed to be done without removing the outer primary cover $$$. Chuck's diagnosed the problem immediately (rear transmission shift lever was stripped) tried to tighten it at NO CHARGE, but needed to be replaced. They gave me a very fair quote and had it replaced and the bike returned the next day! It may not be as Glitzy and Shiny as the dealerships out there, but they will be getting all of my business from now on. Give them a shot...Great group of guys AND a locally owned business!

I trust everybody at the dealership, they're wonderful. This is where I go for service for sure…read more It's two hours away from me but well worth the drive. There's not a lot of these days, but this is definitely one of them. Thank you guys for being there. They're very to the point, and prompt. Sometimes parts may take a while, but I've never had a major delay with anything.

There are no stars for this business but I had to add one to post this review. Absolute WORST…read morecustomer service! I have never experienced such a deplorable attitude from the employees (Chip and Julie, specifically). My son's scooter was held hostage there for repair for months. There was no communication or feedback until you called in. When you did, you were greeted with disses and insults that your bike was a "cheap toy" and an attitude that they were doing you a favor by repairing it. Once the repair was finally complete my son's scooter still had trouble starting, and after 3 or so months, broke down completely again. We're out about $700 after parts and repair costs. Therefore, RUN, don't walk away, from this business. Look for others that will include honestly and respect with their services. UPDATE on the above - 5 min after this review posted, the owner (Julie M from Fort Walton Beach) writes her own review of her business, attempting to discount my comments. Sad and pathetic... SECOND UPDATE, Julie M, owner of DandD Cycles, now writing under the name of "Robert M" describes her version of what she said she "couldn't recall" when I spoke of our prior experience with her shop. omg, it is SO sad...

Cool shop, good fair pricing. Lots of bikes, but they are up front with you on the time it's gonna…read moretake them. Always keep you in the loop on the progress and costs up front as well as wait time for parts. Bring both my bikes here, don't need to go anywhere else.

Horrible people own this place. They don't prioritize your job, instead they work on it when they…read morefeel like it or when it's convenient. Went in for a carb cleaning on a dirt bike, the bike sat for two weeks. I went in to check on it in person after getting the run around on the phone for 2 weeks and it was barely torn down. After showing my frustration with the progress they threatened to call police and slapped it together and made me take it with me. When I took it apart to do the job myself I noticed multiple screws missing to the exhaust, plastics, etc. Very unprofessional and untimely.

We were driving on I-10 heading towards from DeFuniak Springs FL en route to LA when the…read moresupplemental braking system that brakes the car we flat tow behind our RV quit working. This puts added pressure on the RV's hydraulic brakes. I called the InvisiBrake's manufacturer, Roadmaster Inc, for assistance. They gave us the name of Humphrey's to have it checked. I called them and they got us in as soon as we arrived. They were able to troubleshoot and repair the problem (blown fuse and a wire that came loose) for a very reasonable charge. We were back on the road in about 3 hours, which included the mechanic's 1 hour lunch break. These folks were very friendly, knew what they were doing, and got the job done quickly and for a good price. I would definitely check with Humphrey's for your hitch & trailer needs in the Pensacola area.

I'm giving these guys a 5, but they honestly deserve higher. I called yesterday after Key Marine…read morerecommended them. My boat trailer was in bad shape. I bought it that way. They quoted me a week turn-around time, but to my surprise it was the next day! They made my trailer look brand spanking new! There were 3 employees that I worked with and each one went well above and beyond to help me. I'm amazed at how kind they were and the craftsmanship. Thank you so much, I'll always come to you. I didn't post any before pics, but let's just say, we don't know how I got the boat & trailer there... God was definitely watching over me. They told me it was fine to bring my boat on the trailer too. That was a convenience.