Great service ! Great quality jewelry ! They always have everything I'm looking for . read more

Rafaela Jewelry - CHAiN ! - Jewelry Near Me - Los Angeles, California

I've bought jewelry from this place before and had not issues for the most part. I went in the other day and purchased some earrings that he said were real gold. 2 days after wearing the earring my earrings were turning green and irritating my ear. I can not wear fake earrings due to the irritation it causes. Considering the amount of money I paid, I'm extremely disappointed. If the earrings were not real gold, I feel that I should have simply been told the truth rather than being charged for something I was told was genuine. Unfortunately, based on this experience, I would not recommend purchasing jewelry from this place. I expected honesty and quality for the price I paid. read more

Is this guy serious? He messed up my piece and is now trying to charge me $200 to fix issues caused by his own work. That is not honest business practice. I left a screenshot of our conversation down below. read more

Rafaela Jewelry - Ruined my pendant what kind of quality it is this ? - Jewelry Near Me - Los Angeles, California

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I bought chain for my son . I was checking around before I go there . They give me the best price . Thank u Mike .

I am updating my review based on multiple experiences with this business. Most recently, I sold jewelry for an agreed price of $38,000. After leaving and counting the cash, I found that I had received $35,000. When I raised the issue, I was told that the full amount had been paid. This was especially concerning because it was not my first dispute with this business. In a previous transaction, approximately $20,000 worth of my gold could not be accounted for. After hiring a lawyer and pursuing the matter, I was eventually credited $10,000. During that dispute, there was also disagreement regarding a verbal agreement we had made. My overall experience has been that there are frequent disputes about amounts, values, and prior agreements, and that the business does not maintain the level of documentation I would expect for transactions involving significant sums of money. I strongly recommend that customers insist on detailed written records, receipts, inventories, and confirmations for every transaction before leaving the store. In my experience, relying on verbal agreements and informal recordkeeping can lead to costly disputes. read more

Best Quality & Price, Been Dealing With Them For Over 20 Years, No one Beats Their Prices

Love it! Mike is the best, grate price and attention, grate price and everything, everything so beautiful read more

Rafaela Jewelry - Loveeee it! Mike is the best - Jewelry Near Me - Los Angeles, California

Initially I had a good experience when purchasing a $5k chain for a pendant. Mike made a good suggestion on the chain to match the pendant. So much so that a bracelet to match was suggested. I didn't have enough cash on me to purchase the bracelet in full at the time so I took him up on the lay away offer and made a down payment. I was convinced as I was told the price of gold was rising the following day and I should lock in the price. Fast forward as time passed, I called to check the remaining balance so that I can go in and pay it off. Unfortunately, I was told that he cannot pull up the information without the receipt from the down payment and I would be essentially forfeiting my down payment. To me, that's the business and I won't go back. Simple as that. A once happy customer lost! I don't recommend. read more

Got my god daughter this ring and she loved it! Thank you Mario for your great customer service you always give top tier service. read more

Rafaela Jewelry - Got my god daughter this beautiful ring, thank you Mario! Your prices are always great and your customer service is top tier. - Jewelry Near Me - Los Angeles, California

Awesome jewelry store! Great customer service! Mario is the man! He was awesome! Beautiful 14 Kt Gold Nugget Ring! read more

Rafaela Jewelry - Beautiful 14kt Gold Nugget ring! Great customer service! Mario is the man! He was awesome! - Jewelry Near Me - Los Angeles, California

Been going here for over 11 years! There's a reason they are always busy! They have the lowest prices in town. Ask for Mario, he has custom made me jewelry for years and hasn't missed with pricing and labor. read more

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Been coming with Mario here at Rafaelas jewelers. Best prices on broadway! he gave me the best service and price read more

Rafaela Jewelry - Rope chain - Jewelry Near Me - Los Angeles, California

Please make sure if you come in here you come ready to check authenticity for what you're buying.. (not just checking for a 14k mark) actual acid or density test! Been coming here for over a decade and a few months ago caught them trying to sell me 10k for 14k.. resolved the issue with them and still bought afterwards.. come to find out now that absolutely everything else I own from them is 10k when was sold as 14k.. Out here bringing awareness maybe that way they stop scamming.. read more

It was my first time buying jewelry and they helped me understand the price of gold and how much it went up and how much they had bought the gold for and how much they were selling it in order for them to make a profit they also gave me a really good price on a big chain that I bought for myself and some earrings and rings they also gave me the option to put a little bit of money down on my item and come back next week and pay it off their layaway system is very simple and understanding they also explain to me how much time I have I would highly recommend it everybody to come here and take their time and shopping around in downtown and also trying to find the best prices especially this store right here gave me the best price!!! read more

Rafaela Jewelry - Jewelry Near Me - Los Angeles, California

These people here specifically the two brothers treat customers really bad most people walk out without buying due to their temper and customer service i went there for some gold but seeing the way they treated people i took my business somewhere else. Dudes are arrogant read more

Mike and Mario custom made my wife's engagement ring and wedding ring. My wife and I loved the attention to detail Mike and Mario gave us. They created exactly what we envisioned. I would definitely recommend them to anyone, they are definitely my go to jewelers, they also have great pricing and amazing customer service! read more

Rafaela Jewelry - My wife's wedding band. - Jewelry Near Me - Los Angeles, California

great prices, I came back for second time the jewelry brought down the price for me as a loyal customer they will definitely treat you right no matter what your budget is, i highly recommend coming here if your in the DTLA area. read more

Bought a Cuban link chain for my husband last week. Great price and quality. They are open 7 days a week which makes it easier to shop. The owner is always available over the phone to answer the questions. Definitely going back for more!!!!! read more

Rafaela Jewelry - Jewelry Near Me - Los Angeles, California

The owners brother needs to work on his customer service skills. He is rude and pressures you to buy the first item he shows you then proceeds to be mad or act bothered when you ask him to show you other stuff. Very bad customer service. read more

I can't believe people are coming to this hole in the wall.. Quality of Jewelry is 0 out of 10... Bought my wife some earrings for $350 they fell apart when she tried them on I went back and they treated me as am waisting there time ignored me for about 45mins.. to tell me at the end there is no refunds or exchanges.. Please take my advice don't waist your hard earned money here... this place has terrible service read more

Rafaela Jewelry - Earrings fell apart 1st day no refunds or exchanges - Jewelry Near Me - Los Angeles, California

I've been a customer for this jewelry store for over 20 years and I have never had any issues with the pieces my family and I have bought. They have really good quality and fair prices on the market. My husband bought a Cuban link bracelet and Chain and he loves it. I would recommend them anytime. read more

Rafaela Jewelry - Jewelry Near Me - Los Angeles, California

Mario was very helpful he spent almost an hour with me trying to help me decide on what ring and bracelet to get I would really recommend coming here for all your gold really good quality and good prices thank you Mario read more

Rafaela Jewelry - Jewelry Near Me - Los Angeles, California

Came in & got something better then I expected , will continue to ...thank you ! Can't wait to be back

Everyone is super hospitable and helpful, they always show mad love! Best prices and willingness to negotiate, I've been a loyal customer for many years and always recommend this place to everyone. 10/10 read more

Rafaela Jewelry - 14k piece - Jewelry Near Me - Los Angeles, California

First off yes the prices they have are low compared to others but we all know the saying "you get what you pay for " the gold is not 14kt like they say it is They use other metals to fill the gold and stamp it 14kt but in reality your getting 11 k or 12k not fully 14kt that's why they haggle the prices with you because it's not fully 14kt I've spent thousands of dollars here with them over the years and I've decided to sell some of my chains to local shops and had them test it out multiple jewelers told me the same thing it's not 14kt gold it ended up being 12kt at best I rather buy from Jacoje online or somewhere else but not these guys and I've seen the reviews from other ppl it's true beware of their quality of gold If I'm going to pay for something it better be what I'm being told it is nothing lesss Buyers BEWARE read more

The best prices and service in the jewelry district hands down. Don't waste your time with any other jeweler.

Low quality gold and they don't respect the warranty the only thing they try to do is sale wherever reason we are really disappointed because I spent more than 10 grand on jewelry with them and basically it's crap no good diamonds, low quality gold , and no warranty guy's yes no warranty so wherever I never come back don't waste your money to rafaelasjewerly ‍ read more

Rafaela Jewelry - Bad weld gold on the corners so again guys low quality fair prices but low quality - Jewelry Near Me - Los Angeles, California

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Excellent service Michael is very knowledgeable and helpful. Been a customer for over 20 yrs . I do recommend this place for all your jewelry shopping. They can find you anything you want . Love it read more

The service was very good and I got solid gold 14k gold with diamond lock . Honestly I'll recommend this place to all my friends and family . read more

i bought a 14k necklace turned out to be 10k. they just stamp their gold as if it is 14k but it really isn't and when you go back to tell them they say you "switched it out" Scam do not waste your money here! read more

I was looking for a chain for my husband that wasn't so big or so thin. They spent so much time looking and showing me different necklaces. This was a huge plus that they spent the time on me to pick out the perfect chain out of all the inventory they have. They also gave me the price and I know this cause I went to a few stores and ended up back at Rafaela. read more

Good price and best customer service The only jewelers I trust. They have a great selection

Don't get a grill here. Might be a good place for a cheap deal but if you want better quality work go somewhere else.

They steal your money at this place ! Don't not buy jewelry from here ! We put on layaway a gold necklace for 1,800 dollars came to do payments when we had the remaining balance they said they had lost it and then that their was no record of nothing and I gave them 1100 of payments and didn't want to give me my necklace. He just replied saying that I want to steal from him wtf . They don't keep track of your payments . DO NOT BUY FROM THIS PLACE AND I WILL BE MAKING A POLICE REPORT read more

I recommend this location to anyone who likes jewelry! Mario the owner himself is always there and helping customers! He is very reasonable and has great prices! I come here for all my jewelry! & definitely will be back! This jewelry location really care about customer satisfaction, the employees and whole staff are welcoming and super helpful! Check it out!! Thank you Mario!! read more

Rafaela Jewelry - Jewelry Near Me - Los Angeles, California

I know this store to me it's one of the best ones around , and a great prices no one can beat their prices and the quality it's great , michael and Mario are the best just ask them for a good price and they will work with you I got everything I got for them my best to this guys read more

I've bought jewelry from them several times and I keep coming back. The quality is amazing, they are nice people, and they go out of their way to get you the best deal! read more

best place to buy gold they work with you and get you right! I been buying gold from them for a good time now and they are really respectful! I'm looking forward to buying gold from them soon again! read more

Recommend this place if you like gold and good customer service and really good prices. Bought all my gold here! I would 100 percent go here than to any other places. Thank you Mario! Will be coming back for more stuff read more

My favorite jewelry place. They work with you. I would recommend anyone to go here. I got All my jewelry from them