Scheduled an appointment for winterization. They came and have them on camera cursing and complaining about the timer I have. I got a call saying we're not working with this garbage timer. We got a couple lines (out of 13) to blow out but we're not doing this. Call whoever you normally use and best of luck. Very unprofessional. read more

I have been a loyal customer for a few years after hiring John to install an all new sprinkler system. He may not be the friendliest, but works quickly and is easy to reach. I've recommended him to many people including my parents. My dad called Raffiani's Sprinkler Service today because part of his grass has turned yellow and what transpired is still shocking to me. "Mrs. Raffiani" yelled, cursed, insulted, and berated my father for making a simple phone call and asking a question politely. I was so shocked by what I heard on speakerphone that I waited a bit and called back to speak to John. I was called a slew of curses including F...head and she told me my service has been terminated. If anyone else services my sprinklers, my warranty will be voided. I'm so disappointed that this is a business I've been recommending and supporting for the last few years. read more

Very surprised they have 3 star rating. They don't even deserve one star. Horrible attitude and not a single regard to customer satisfaction. Stay away from them. read more

Don't be fooled by all the certifications this guy has. Arrogant, know-it-all, shoddy work. Demands cash as soon as he's finished. Very unprofessional. Pass this sprinkler company and find someone else. Zero rating if it would be possible. read more

Incredibly unprofessional staff member. My family (both my parents and I) have been using them for many years and while the brother is delightful, the sister (I think) has an anger management issue. I called to get a closer estimate within the 3 hour window to see if I could go on my treadmill. The woman yelled at me and told me no. I asked if it was possible to get a phone call when they were here since I didn't want to miss the doorbell if I was on the treadmill. The woman on the phone yelled berated me for my question and when I called her out for unprofessionalism she told me she was canceling my appointment and hung up on me. We had another negative experience with this woman at our spring appointment last year. The woman verbally abused my husband. The brother is nice and my family has been long-time customers so we decided to give them another chance this year. I am completely shell shocked at how verbally abusive the woman was to me over the phone. I imagine they have a very low customer retention rate. read more

I will have to agree to disagree with the business owner on how this should have been handled. Generally a business owner can service or not service whom ever they choose but can vs. should are very different things especially when dealing with a long term customer. In this particular case the repair of unrelated, outside components should have been made per the appointment and if the owner wanted to disengage after that they'd be free to make that decision. There was meant to be one 3 star review reflecting how this particular situation was handled as there were no previous issues. How yelp handles edits vs. updates is peculiar. I've attempted to correct that. read more

We had a great experience with Raffiani's Automatic Sprinklers. We had called to get an estimate and met John that same weeknight (yes he accommodates late hours certain days). John seems to have a lot of knowledge under his belt about sprinklers and took a lot of time to explain how everything works. He wasn't one of those pushy about selling us more stuff rather tried to get the best coverage with the least amount of wasted water. His prices were fairly reasonable compared to some of the other estimates we were getting and we were interested in the climate logic product which uses a combination of a rain sensor as well as weather reports to predict how much water is needed. This was important to us since we have water restrictions in our area and were only allowed 2 days for watering. Come installation day they were on time (6am in the morning!), finished up the installation in a couple of hours and cleaned up afterwards.Its been a couple of months now and my lawn has never looked better(with the exception of some weeds)!I was happy with his service and will be dealing with them again come this winter for winterizing. read more

John and his staff are remarkable. Shows up on time and completes the project on time. Extremely professional and very happy with his work. Courteous, cheerful, and knows his stuff. I'm very happy that I decided to do the sprinkler system with his company. Highly recommended by my fabulous landscaper, DC Freeman LLC. Reasonably priced also. Highly recommend him to anybody. read more

Raffiani has been our sprinkler contractor for 16 years! Installed our system when we moved to our current home, flawlessly maintained the system for years and then re-adjusted our system after we put in a pool. John is thorough and meticulous . He is also extremely punctual--which is a bit rare in the contractor world! John and his team are clearly experts in water irrigation but also, keenly knowledgable of environmental factors. We highly recommend Raffiani--great service, great irrigation technology, and always on time! Mark and Janet Glen Rock, NJ read more

That is untrue and you don't remember who you were talking to but now you remember having some sort of conversation now; poor business communication skills. I have all paperwork of when you folks came to the house to perform repairs and maintenance since 2009 when we moved to Fair Lawn also receipts from the previous owners. read more

Raffiani's came to service our sprinklers on May 2, 2015 after this winter. We had no issues that we were told abt and he was in and out in no time. The cost was $130.00. We run our sprinklers on a timer which comes on overnight (Raffiani's helped set this up). On May 16, 2015 two weeks after they were serviced we came down in our basement in the morning and our mud room was soaked with water. We looked all around and the only thing we could come up with was an issue with our sprinkler system, as there is a sprinkler right outside of the wall where the water looked like it came in through. We turned the sprinklers on and little water was coming out of the sprinkler closest to that wall, and the other sprinklers had a lot of water coming out. Within 3 minutes of operating our sprinklers water was coming in through the wall from outside and soaking our mudroom again. I called Raffiani's. The owner called me back. I explained that since he was just here two weeks ago, and we paid him to service our sprinklers I didn't want to be charged for him coming out again and looking into the problem. I told him of the issues we were having with the water coming into our mudroom (what I could get in anyway) because he interrupted me constantly and would not allow me to explain what was going on). He stated he serviced our home for 15 years and this had never happened before and he didn't think it was a sprinkler issue. After he was completely rude and unprofessional on the telephone and told us he would not be coming out to our home free of charge, that there was nothing wrong 2 weeks ago so he will be charging us. He was completely unprofessional and would not let me get a word in. I have never wrote a review on yelp before, however I think others should be warned not to use this company if this is how they treat their customers. I would NOT recommend this company and we will not use this company again in the future. read more

John is not only thorough but fair. He stands behind his products. I'm Not sure what these old reviews are or something happened there a while back. I can tell you we have not only used his services for many years but have referred others who also have had nothing but a great experience with this company. read more

Yes, he told me the pipe was leaking. I knew that already. This pipe had exploded, that's a bit different than a leaky pipe and it definitely was not like that in October. I think Raffiani's does not have their facts straight. My husband was not yelling. I was there when he was on the phone. read more

We have been a customer of Raffiani's for 20 years and they are the only company that I have ever dealt with that always show up on time for an appointment that you have with them. They have been reputable, honest and always there when we needed them to service our sprinkler system. read more