Very pleased with: customer service via the phone price (20% discount) I wanted an Artemide Tolomeo 117 lamp. Searched and found various resellers. Called Capitol to make sure I was ordering the correct item as this lamp comes in myriad variations. The lamp arrived in perfect condition and within an acceptable timeframe. read more

Very bad services Nobody answer the phone Cannot trust. Gave customer a wrong directions. read more

I am very happy with my Minka Lavery lighting fixture. It looks great and fits my space perfectly. Dennis greeted me as I came into the store and offered to help. He was very patient with me and helped by looking at alternatives online in addition to what they had in the showroom. The store was very clean, including the ladies room. The showroom was comfortable and not overcrowded. There is ample parking right outside the store. read more

Capitol Lighting - My Minka Lavery lighting fixture. - Lighting Fixtures & Equipment Near Me - Paramus, New Jersey

Thank you Sarah for your assistance helping me to find a dining room light fixture. You zoomed on the features I was looking for and helped me to pick a beautiful lighting fixture. It was a pleasure to meet you and I enjoyed speaking with you. Thank you again, Pat read more

Debi Dippippo helped me find the Lightolier fixtures I needed. She ordered them; they arrived at my house. Debi and her colleagues were incredibly helpful, kind, attentive, and professional. I look forward to buying from them again. Kudos, ladies! read more

We visited Capital Lighting on Route 4 today. We were looking for lights for a bathroom vanity. Our salesperson, Johni, was extremely helpful and we found exactly what we were looking for. So many different styles of lighting in one place. Highly recommend stopping by when you're in the market for lighting. read more

I ordered a very large and expensive chandelier from a woman who ended up leaving her job right as the order went in . she helped me with the whole order so after a few days days the manager, Chris let me know it was in The chandelier was brought out to Long Island and installed with my contractor After a long day of installation and excitement to see it up, there was a defect in the chandelier And only one tear out of three tears lit up. for About three weeks Chris ris worked his best, and was extremely . communicative between us, the purchaser and the Manufacture everything had to be done through Chris- who was middleman btwn Purchaser and manufacture It was a hassle l, after back-and-forth many Tim's; but Chris Resolve the issue He had the new chandelier, transported to Long Island, and after our first appointment was canceled due to timing he sent his installer out with a helper, and they not only took the old one down and took it back to Paramus, but put the new one up and make sure that all three tears were lit up. I can't tell you it was worth the wait, but what could've been disastrous turned out to be an OK experience, and a wonderful one at the end, when the chandelier was lit up and was beautiful. The whole ordeal was a lot of headaches for everyone, including chris, but he stuck with it and got it resolved, and we Thank him very much, and I will definitely shop for more fixtures in the future from capital lighting in Paramus read more

Thank you Dennis for your kind manner and expert knowledge of the products which we ultimately purchased. Brenda and Philip read more

My mom and I walked into the store on a Saturday in September and ended up spending 4 hours with Joh'ni, the manager, choosing lights for my full apartment renovation. She was incredibly patient and knowledgeable, and gave us incredible advice. In the weeks after, Joh'ni and her team continued to work on the lighting through phone calls and emails. They were extremely easy to work with and helped me transform my apartment into what I'm calling a "lighting museum" because the lighting is unique, gorgeous, and goes together perfectly. Feel so lucky to have stumbled across this gem of a store. read more

Been to a lot of lighting stores in past month. This is the best. Selection is great and prices fair. Good service from experts without being pushy. Good location on art 27 South in Paramus. After you see the selection all your desired for lighting fixtures will be filled. read more

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I walked in today hoping to find replacement parts for an antique chandelier. I brought all the information needed to order as when I did a quick internet search Capital Lighting comes right up as a Lamp Supply store. I asked the sales person who was an elderly lady with brown hair and a bob if she could assist me and she acted as if I should scurry out of the store like I was some kind of rodent. I for one will never be back,and I certainly would not use them ever in the future. With so many places to go who needs to feel like that!? I'll spend my very good money elsewhere. read more

I was looking for a Holtkoetter LED light fixture in local stores for awhile without success. I found the fixture on Capitol Lighting's website (1800lighting.com) and hesitantly placed the order. Hesitant because I was worried about ordering an expensive fragile lamp online. However everything went smoothly and their pricing was excellent. Berndt H. took my order, kept me informed about shipping, and answered my questions promptly via email and chat. I received the light fixture quickly, well wrapped and in perfect condition. Very good experience overall. read more

We went to Capital Lighting in Paramus. The store exceeded our expectations! The salesperson and manager were able to assist us in finding all the lighting we needed for our new construction. The best part was we were underbudget. I would highly recommend this store! read more

I wrote a review on 1800lighting.com, but they removed it, so I'm leaving the review here. I ordered the Piemonte 12 Light Chandelier from this website in October 2023. The chandelier I received had several damaged and missing glass panels, so I asked for replacement panels. It's been over six months, and I still haven't received all the replacement panels. They kept denying the availability of replacement glass panels, even when this chandelier was shown as in stock and ready for delivery on their website. Strangely, they can ship new chandeliers but cannot offer replacement panels for the defective ones they sent me. I have an incomplete chandelier hanging over my dining table for six months, which I am pretty unhappy about. read more

Today I picked up the light I recently ordered with the assistance of a very helpful sales representative. My ultra sleek, beautifully designed task light is exactly the architectural touch I wanted for my office. I look forward to returning to this convenient Paramus location for my next lighting purchase. read more

Ariela and all staff were very helpful today.. we needed a light for today and they helped us until we found the perfect light..

Their prices are hard to beat. However, if anything goes wrong, you may be in for a ride. The checkout was busted for me - seems one of the items I was trying to purchase was bugged, so I couldn't complete my order. I did a bit of troubleshooting then tried the Live Chat feature for help. Live Chat support wasn't able to address the issue, so I emailed customer care with screenshots and details. No response within two days, so I followed up with additional troubleshooting info and confirmed it was still happening. Five days later and still no response. So I tried Live Chat again to find out what the holdup was. It said it was online, but nobody answered. Was in the queue for a while and then it was past their business hours and it said nobody available - try back another time. I'm now six days without a response from customer care. Tried Live Chat earlier this time - around 2:30pm. Waited a while in the queue then agent "C" joined... and... promptly left seconds later. So I tried Live Chat again, got through the queue, and mentioned to agent "B" that the previous agent ended the chat the second they connected - and "B", without replying, immediately forwarded me back to the agent that canceled the previous chat, where I sat in a queue for for 10 more minutes. "C" didn't answer - an agent "J" did. "J" tries the same approach that "B" did when I spoke to him on live chat a week prior. It, predictably, has the same result. "J" suddenly and unexpectedly transfers me to "C". It says the wait time is estimated at 12 seconds. Every two minutes I get a reminder the estimated wait is 12 seconds. This continues for TWENTY FIVE minutes... After 25 minutes, I am greeted by agent "A", who has no idea what's going on, and is unsure why "J" would transfer me to "C". It seems the system really want me to talk to "C", whom I've never chatted with, and "C" seems to really not want to talk to me. I don't blame him. I re-explain the situation to "A", who is apologetic, and he tries the same things as "J" and "B" with the same result; neither of us can complete the purchase. I go on hold while "A" investigates. "A" is unable to resolve the bug or locate the personnel who can fix it. Instead he takes my payment info and tries to order it through their internal system. This works, and he gives me my order# and his direct phone number in case I need help again. THANK YOU. Live Chat start: 2:48pm (if we ignore the first chat that "C" closed) Live Chat end: 4:50pm (if we ignore the followup where I let the manager know "A" was awesome) If it's this hard to make a purchase, imagine how hard it is to make a return if something goes wrong. read more

I purchased 2 fans which have remained in original container (opened only to check for breakage upon delivery.) I have since change color scheme in one room and decided to try to exchange one of the fans for a better match. I chatted with Tyler online (who could not have been more helpful!!) and without issue, he issued a fedex label to return the fan. Their pricing has been less than a competitor and customer service, so far, has been much excellent. I am placing an order for an alternate fan and I look forward to dealing with Capitol for future lighting needs! Thank you Tyler!! read more

I was so happy to hear that Capitol Lighting was back on Route 4!! But apparently, while the style factor remains high in the new setting, customer service and friendliness failed to make the move. I get being busy and having to wait for assistance, but not ONE "Good afternoon and someone will be right with you" nor a simple acknowledgment. I thought maybe it was just me, until I heard the same thing just now in another store from a woman I recognized as having left Capitol right before I left in frustration. Never mind! read more

If you enjoy walking into a store and not be greeted by one person, and feel uncomfortable from their nasty eyes while browsing then this is the place to be! read more

Very cheap prices. I bought a chandelier for guest bedrooms closet for only $20k. Bargain if you ask me. read more

Capitol Lighting - Lighting Fixtures & Equipment Near Me - Paramus, New Jersey

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I was very happy with the service Capitol Lighting provided. I came in to look for a chandelier I had seen before but had no idea how it is assembled and installed. Ariela, the salesperson assisting me was incredibly helpful, knowledgeable and proactive in the best way possible. She helped me making the right decision, gave me the best deal possible, and had the chandelier shipped to my home address for no extra charge within three business days. When the chandelier arrived and some tiny pieces had been dented during shipping, Ariela made sure to get me the replacement parts right away. Overall everything about the experience with Capitol was very positive. read more

I placed a large order online and canceled my order 2 days after placing it. I received a confirmation email that my order was canceled on March 15, 2022. It's been over a month and I still haven't received a refund. I have contacted them several times and they claimed they are in the process of refunding me but I'm still waiting. read more

Excellent selection. Debi DiPippo was super helpful. We ended up buying our pendant and dining area fixtures on our first visit thanks to her expertise. read more

Amazing selection and outstanding costumer service from Alan Schwinger! We purchased three pieces from the Tiara collection thanks to Alan's guidance and understanding of the style we wanted to bring into our home. Thank you Alan and Capitol Lighting! read more

I purchased about $3,000 worth of lightings from Ariela about a month ago. When the initial delivery was made, the lights had missing parts (2 glass covers, 7 light bulbs). I asked Ariela to deliver the missing parts, to which she responded fairly bearing all the responsibilities. I received a second package from Capitol Lighting about two weeks later, which included 2 broken light bulbs and 2 glass covers, one of which did not have a metal hinge. I, again, spoke to Ariela to get me all the parts. It has been a month since the purchase and I have yet to have properly functioning lightings. I just received an email from Ariela who is telling me call some one else in the office. The lack of professionalism by the sales rep as well as the staff members (if it was someone else other than Ariela that put together the packages) will keep me from ever going back to this store and I highly recommend any potential customers to never shop at this place. DO NOT GO! STAY AWAY! read more

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This review is mostly for the salesperson Ariela. As far as the store, I like the store; the selection is great. I moved to New Jersey and needed a lot of fixtures. I'm surprised at some of the reviews of the store--I think they are a bit off-base. Regardless, the salesperson Ariela was great. I had lighting questions and issues that no other person in all the other stores I visited could either answer or handle. Ariela was more knowledgeable, easier to work with and more pleasant than most. But beyond that, I knew I was getting a fair deal. Kudos to Capitol Lighting and Ariela. read more

Great experience as always. Found my perfect chandelier & pendants, got a great price and checkout was quick and easy. Picked up the chandelier the next day wrapped perfectly. Everyone was nice and professional. I've never had a bad experience at Capitol Lighting. Their prices are competitive and going to a showroom is much better than buying online. In my opinion. read more

So, I guess I'm happy I didn't see these reviews before visiting the store and buying my light fixtures otherwise I may not have gone there. My experience was exactly the opposite of the other reviews likely due to the saleswoman I worked with....Debi DiPippo. Not only was Debi pleasant and engaging in her interactions with my wife & I but she went out of her way to suggest lighting that might meet our needs and worked with us when we needed an extra length of chain. Capital Lighting has a very nice selection of lighting to choose from and Debi made our experience there that much better. To the other reviewer.... avoid Marina like the plague and go directly to Debi's desk.... you won't be sorry. read more

The last thing, I was thinking is going to buy my lights from a actual store ... and not online .. but after deciding to just stop by at capital lighting , which happens to be on my way to work everyday. I was greeted with a very positive enthusiastic sales lady .. which was Ariela... and I need to say that the level of honesty and devotion , on how she helped me with everything.. was really something I don't remember having before In any industry. I literally felt that she is here to help me as a good friend. I didn't feel the salesperson personality.. and since then I have bought allot more then only this one order ... and so far I'm a very happy repeating customer... I am grateful that I stepped in there... read more

I visited on an evening with the need and firm resolve to walk out with a track lighting kit. No such luck. The items that I was interested in and are on the company's website are not in stock at the store and will take "about one week to arrive in the store", as the salesperson informed me. She also told she knew nothing about track lighting and that "there is no one else to help you since I am the only salesperson here tonight" Notwithstanding her professed ignorance, she freely offered advice that a certain track lighting head was "no good, because it is too cheap", at $25. I walked out of the store in a mood appropriate for the occasion. Later the same evening I bought some track lighting from Home Depot that works just fine (at $9.95 per head). The experience with the salespeople was equally unpleasant. What I truly cannot understand is how businesses like Capitol Lighting (and Home Depot, for that matter) stay in business, given the competition of Amazon's free shipping, Prime free two-day shipping and seamless customer support. read more

The place to go for lighting. Two hanging fixtures on a lighting monorail stopped working, & I was prepared to purchase a whole new monorail. Paul proposed a much cheaper solution. When I couldn't assemble the new fixture at home, they suggested I bring in the parts. Tony spent a half hour assembling the fixture -- no charge. Besides superb customer service, they have a huge selection. read more

We had a very good experience shopping & buying at Capitol Lighting for our ceiling fan. They have a great selection. Our sales rep answered all of our questions and we're confident all the correct parts/finishes were ordered for us. Also we got a great price. Sometimes it's better not to shop on the internet. read more

Avoid the Vultures This is a mixed review. Several months ago I had a great experience working with sales person Mary Ann. Mary Ann was awesome. Knew all the brands, fixtures and went out of her way to make an overwhelming process easy. As a result of her product knowledge she made some great recommendations that were a perfect fit (and within budget!). She was quick to respond and worked in person, via phone and via email all exceedingly well. She was really passionate about lighting and asked great questions about the spaces I needed to light. I ended up purchasing 6 fixtures from her. Day of install the electrician notices one is damaged and can't be installed as is. I contact Mary Ann and she quickly re-orders another fixtures and apologizes profusely. A couple weeks go by and the replacement fixture has now arrived in Paramus. I arrive to do the exchange and expect to see Mary Ann. I'm advised Mary Ann is no longer there as a result of new management. Management has been replacing some of the previous sales staff with friends (total turnover of sales staff going on). I process the exchange and before driving 45+ minutes, ask to check the new fixture (I notice the box has not been opened - i.e. not checked). Sure enough the new fixture has the exact same defect. And no one checked. Zero quality control especially on a replacement piece. I've now driven 90 minutes round trip for nothing. This is something that never would have happened with Mary Ann there. She would have personally checked the replacement piece. This is the type of staffer you let go? As a result of second damaged piece I'm scrambling to find an alternative before electrician has to again return due to Capitol (I'm incurring a second service fee for the unnecessary electrician visit). Overall I feel really lucky to have worked with Mary Ann but the sales team now is just vultures swarming around new customers. During my wait I asked one of the other sales people (Marilyn) a basic question about a fixture. She knew nothing. "Oh, speak with service. But they are not here now". It's Saturday. No one in service? She wasn't helpful at all. Feeling on the floor was - today she was selling lighting - yesterday mattresses, and tomorrow furniture. Limited industry/lighting knowledge. Sadly Capitol is now an avoid. read more

Terrible customer service!! Our saleswoman was inattentive and kept leading us to the most expensive pieces in the showroom even after we said no crystal. She then proceeded to help others and was unable to get a price on one of chandeliers we had chosen. We are doing an entire house. After an hour, we left and the next day went to the Capital LIghting on Rt. 10 where Dave Angelo was the complete opposite....bent over backward to help us and he got the $10,000 order. Go to the Capital Lighting in East Hanover....night and day in the difference. read more

My family and I were just there on Saturday. "Salesmen" and I use that term loosely, were non-existant. The 2 I saw were wandering around aimlessly. One said he would be "right back", went to his desk to shuffle papers, looked depressed, and went on to talk to someone else. We took it upon ourselves to take a picture of what we wanted, went right up to customer service and told her what we wanted. The lady at checkout is awesome. How she puts up with those imbeciles is beyond me. Prices are fine, they have a large selection. If you go, do your homework beforehand so you don't need help. Good luck! read more

I searched for 9 months for a dining room chandelier and had no luck. Then I went to Capital Lighting on Rt.17. Was amazed with the selection as soon as I walked in. One beautiful chandelier after the next. As I walked through I saw my Schonbek and loved it. Ariela came up and introduced herself. She was attentive and let me know that she was there when I needed her. I pointed of my chandelier and a few others as well. She took the time to go over pictures of my dining room and used her expertise to guide me to the right chandelier, not the most expensive one. I was fortunate to get mine on close out and got an amazing deal. The other 2 that I was looking at were twice as much, and even though the were beautiful, she recommended mine because it went best with our dining room furniture. I then showed my decorator and she was ecstatic! Loved the chandelier and was blown away at the price. Ariela also made sure that delivery and installation were by that Friday because we were having an engagement party on Saturday. I am extremely pleased with our Schonbek, Capital Lighting and Ariela! I will go back for all of my lighting needs even though it is a distance, because I have trust and faith that I will be guided by an expert to find the lighting that will make our home a showplace. read more

The Casablanca boasts of a lifetime warranty but that only covers motor and not parts that hold it together. They have a clown repairman name mr, Wright who charges 8x value of part plus installation. Your better off buying a 30$ model it'll outlast the overrated Casablanca. read more

We purchased some lights there for our new home. The service was solid. There were not enough sales people so we had to wait a bit to get helped. When I returned to get light bulb replacements the customer service was very good and fast. read more

Incredible selection of every sort of lighting. I found what I wanted right away. There were several salespeople and I approached one (they seem to be low key) and was helped immediately by Jeff. I chose a fixture that was a floor model and had a great price. The light was packed up in several minutes and I walked out with the fixture that day. I would recommend them for anyone searching for lighting. read more