This rating is for Dr. Ryan only. She is excellent. However, the front office staff is rude, loud,…read morechomping on gum, and talk about patients behind their backs. If it weren't for Dr. Ryan being such a caring doctor, I'd find someone else. The staff gives the first impression, and I'm underwhelmed. I've worked in medicine 40 years, and if I behaved like these staff members, I would have been fired.

I been trying to make appointment with this doctor for months but those lady's in the from office…read morehave horrible customer service they tell you No the only take certain insurance.. horrible.. Dr. Frischer need to look into that.. This days is not to being picky with are health..

I've called multiple times for different reasons and have left plenty of voicemails, but they…read morerarely answer their phone and never seem to call back. Days go by without any response, and I've had to go in person just to find out what's going on. It's really frustrating because a doctor's office should be accessible to their patients. I've called at different times and on different days, and it honestly feels like their phones aren't even being monitored. It shouldn't be this difficult to get in contact with your doctor's office when you need help or have questions. You should be able to get a response in a reasonable amount of time, especially when it concerns your health.

Dr. Hsu is a doctor's doctor. She's smart, warm and has a passion for medicine and a passion for…read moretaking care of her patients. Highly recommended and she's got a strong following of other doctors and RNs who go to her as their primary care doctor. I can't say enough nice things about her and her staff. They're extremely helpful and efficient and return phone calls when you need them to answer a question or concern. Her office is like a Beverly Hills office in that it's a beautiful office and you'll walk in looking for the Nordstrom's piano player. It's that nice and extremely clean. Trust me you'll love Dr Hsu and her great staff.

I was referred here by another patient and came in without an appointment. The receptionist was…read morevery helpful, she even assisted me with switching my primary doctor through my insurance. After helping me make the change, she was also able to fit me into the schedule the same day. I'm super grateful because I needed urgent medical attention, and she made the whole process easy. The rest of the staff is great. Highly recommend.

The receptionist is not so friendly . She has patient standing there without acknowledging them . I…read moreseen them waiting for a while . She just typing away. I think she rude . She need learn to multi task . The rest in the office are great

Stay away! Will never take you or your pain seriously. Won't spend more than the legally required…read moretime. Double books appointments. Don't go if you family at the same office, they will mix up info-disclosing sensitive info (and violate hipaa in the same time). They will never take responsibility when the mess up or fail to call you/call back. They'll gaslight you into believing it's your fault. There's a reason he and his office have been reported to the board and given disciplinary actions.

Dr Robert Wielenga, is a true professional & he knows how to treat his patients very well. My wife…read more& myself have been with him since 2004, never had any reason to leave his services.

They are great but why do they charge for vaccine record ? Like we started our care with them and…read morebeen there ever since and they never give us any paper about what was done to our baby

My children became patients of Dr. Aguilar during the pandemic. Not only was the staff efficient,…read morekind, but very welcoming. Their office is clean and well maintained, and most importantly never crowded with sick patients. Their appointment system allows for fast and efficient visits. Dr. Aguilar himself is a patient, thorough, and understanding doctor. He address all of my concerns and validates all my feelings when it comes to my children. I appreciate his expertise and his kind mannerisms. I highly recommend this pediatric office to all my friends and family.

The woman latinas brown people staff in the front that check you in are so incompetent and…read moreunprofessional their names are Sylvia, Marci and Susan. The front desk woman don't have any type of quality care towards their patients. Stay away from this medical office. As far as the doctors they are not bad. The type of care is way below standard.

The front staff is outrages and should not work in this field. There is no empathy for the…read morepatients, no professionalism to explain what is needed from patients and the wait time to speak to someone is beyond ridiculous! seriously takes over 45 min. on hold to speak to a live person. I remained here because I really like the doctor but I will have to move because the lack of accountability of the front staff. How has this medical group not addressed this.

WORST PLACE EVER!…read more The doctors and staff here are extremely unhelpful and the office seems completely disorganized. According to the front-desk staff member I spoke with today, they apparently do not have a biller at all or anyone available to verify insurance coverage for medications. So when a medication is not covered by your insurance, they simply tell you that it is not their fault and that it is not their responsibility to verify medication coverage with the pharmacy. As the patient, you are left calling the pharmacy and the clinic back and forth yourself, doing the work that I believe the medical office should be helping with. This is extremely frustrating and creates unnecessary delays for patients trying to obtain their medications. When you call the office, you may find that the doctor has already left by 3 PM, leaving nobody available to properly assist you. The front-desk woman even told me to call back at 5:30 PM, but the office actually closes at 5:00 PM. Yelp also says they are open until 6:00 PM, but nope--the office closes at 5:00 PM. Overall, my experience has been extremely frustrating, and highly poorly managed. This is also one of the only places where you apparently need a phone appointment just to get a prescription refill. It feels like they are making a simple refill process unnecessarily difficult and turning it into another appointment. Save yourself the headache and avoid this place if you can.

This formal complaint to document a series of severe failures by your office that resulted in the…read moreinterruption of life-sustaining medication, unnecessary patient distress, and improper handling of pharmacy coordination and insurance requirements. This complaint concerns both process failures and staff conduct. On Monday morning, I contacted your office to address the urgent need for a prior authorization and refill of my prescribed medications. These medications are medically necessary for my survival--specifically insulin--and are not discretionary or available over the counter. During this call, I spoke with Josephina, who assured me that she would immediately contact the mail-order pharmacy, ensure the authorization was processed, and follow up with me. She explicitly stated that the matter would be handled and that I would receive a return call. None of these assurances were fulfilled. After two days passed with no medication, no confirmation, and no follow-up, I contacted the office again to request a status update. During this call, Josephina admitted that she had contacted the pharmacy a limited number of times and stated that she was "too busy" to do so on the day of my follow up call. This admission was delivered without apology or acknowledgment of the seriousness of the situation. At this point, I had already spent 48 hours in limbo regarding medication required for my survival. It is critical to note that I had clearly explained to Josephina that the mail-order pharmacy cutoff time was 12:00 PM, that insulin shipments could only occur Monday through Wednesday due to overnight shipping requirements, and that failure to meet this window would result in further delay and risk. Despite this information being clearly communicated, no action was taken. By the time I contacted your office again, I had been without insulin for approximately 26 hours. During my subsequent call, Josephina again stated that the issue would be resolved and that a coworker would send the medication to the mail-order pharmacy. I waited an additional two hours. When no confirmation was received, I contacted the pharmacy directly. At that time, Wanda, a representative at the mail-order pharmacy, informed me that only one medication was on file--and it was not insulin. At this point, Wanda remained on the line with me while I contacted your office again to resolve the discrepancy. During this call, I interacted with both Josephina and Araceli (Office Manager). The conduct I encountered was hostile, dismissive, and unprofessional. Despite being informed--by both myself and the mail-order pharmacy--that the insulin prescription had not been received, I was told the issue had already been "taken care of. " This assertion was demonstrably false. I had in my possession: Digital receipts from the mail-order pharmacy reflecting my visit and medications The mail-order pharmacist actively on the call Time-stamped confirmation from the pharmacy showing that insulin had never been received. My partner and the mail-order pharmacist were present for and witnessed the entirety of this conversation. Eventually, your office staff acknowledged that the initial prescription had been sent to the incorrect pharmacy. Rather than correcting this error, the situation was further compounded. Instead of properly resubmitting the prescription to the mail-order pharmacy, your office contacted a local retail pharmacy. My insurance does not cover retail fills for this medication, a fact that was clearly explained. I should not that the local pharmacy called to tell me directly. As a direct result of this action: The medication could not be dispensed. The retail pharmacy placed a hold on the prescription. My account was flagged for suspected fraudulent activity due to attempts to refill a mail-order-only medication at retail. When I relayed this information to your staff--while the mail-order pharmacist remained on the call and provided verifiable timestamps--I was met with further defensiveness, deflection, and what can only be described as active attempts to shift blame rather than correct the error. At no point did your office take ownership of the mistake. At no point was there a meaningful attempt to immediately rectify the situation. Instead, one error was compounded by another, resulting in nearly 72 hours of medication interruption, unnecessary escalation with pharmacies and insurance, and significant emotional and physical distress. I approached this situation calm, collected, and focused on resolution. I did not create this problem. I simply asked for a remedy. Your office chose deflection over accountability and escalation over correction. This complaint is being formally documented. If this matter is not addressed appropriately, my next steps include filing complaints with the Better Business Bureau, consulting legal counsel, and submitting reports to relevant regulatory and labor oversight bodies in California.

I have had many positive visits with Dr Golden, ive been very impressed by the time he spends…read morehelping you understand and explain what is happening. Office visits have always been very prompt without excessive wait times, I feel very positively about recommending him to friends and family.

Awesome Doctor, always very concern with his patients. His bedside manner is impeccable. He has a…read morelarge panel of patients, so it's a wait to get an appointment. He is very detail oriented!

Affordable care and great patient care. I would recommend and come back if needed. My 2 year old…read morewas sick and needed care right away.

I had a really great experience at this urgent care clinic. The staff was friendly, professional,…read moreand made me feel comfortable right away. I didn't have to wait long, which I really appreciated, and the whole process was smooth from check-in to discharge. The provider took the time to actually listen to my concerns and explained everything clearly, which made me feel confident in the care I received. You can tell they genuinely care about their patients and aren't just rushing people in and out. Overall, I'm very satisfied with my visit and would definitely come back if needed. Highly recommend this place if you're looking for quick, reliable care.

Review #524 None Elite Squad so you know my Opinion Counts…read more I've read some reviews on here and though they have had bad Experience ..I can say my experiences with my family has always been positive. We've always done walk ins and the wait time has always been minimal. Service from the nurses and Drs have been great... medicine sent to my pharmacy of choice...parking is small but never have had a problem finding parking. overall it's a 5 star Urgent Care/Clinic and totally recommend it.. they're great with kids as well.

Horrible management! Physicians/Physicians Assistant/Nurse Practitioners should ALWAYS HAVE A NAME…read moreTAG! Physician's do not pay attention or remember what was discussed in the exam room. This causes problems when trying to get your medication at the pharmacy! Not clean! I already addressed my concerns with AME & even with my insurance company. All AME did was lie about it to my insurance company. So I don't expect help from you, Mr. Sunil either!