Rain King installed my sprinkler system so badly that after a few years underground pipes have burst. I had Stone Cross landscape investigate the problem. Apparently, Rain King used too much glue on the pipe, which made it brittle and burst. Furthermore, Rain King installers were so lazy they put my sprinkler valve box in the middle of my back yard. This looks like crap and the valve box is in the flow of natural rain water to run through, so the box gets filled easily on rainy days. Rain King refused to move the valve box after installation, because it would cost them too much money. Is this a really bad company and there should be a negative star rating for them. read more

One of the absolute worst companies I've ever had the displeasure of doing business with. Everything started at the beginning of this season when I called to schedule a back flow test. I prepaid for the test because I was told there would be someone in the area that could add it to his list. Great. No call, no email, no confirmation it was actually done, just a notice the following week from Urbandale utilities stating that the back flow test was due soon. Assuming that the notice was sent a day or two before I had the test done, I called just to make sure it had actually been done. I was told they would look into it. I also noticed a sprinkler that leaked after it had turned off, so I asked to schedule a time for that to be looked at. I was told there would be someone available in the next few days, but they would call to confirm. Drumroll please...no call, no confirmation, no email. I called multiple times to ask if someone had been out, but they don't answer the phone very often. Started up the sprinklers and sure enough once that zone ended, the sprinkler continuously leaked quite a bit of water. At this point I'm a bit irritated, so I get a referral from my lawn care guy for a different sprinkler company. They schedule a time, come out, and take a look at the issue. The service tech explains that the sprinkler is at the lowest point and will drain any water left in the pipes. He examined the head just in case, but said everything looked normal. He even walked my yard and addressed a few concerns with sprinkler angles. I wasn't charged a cent. Meanwhile, a bill shows up in the mail from Rain King for the "service" they performed. This is what is written on the invoice. "Everything is working correctly. There is no head in the corner. Heads sprays into that corner." I wasn't hallucinating, there is indeed a sprinkler in the corner and it is leaking. They were kind enough to charge me $40 for this "service" though. There's a few absurd things about this but mostly if they had just rung the doorbell (I have a video doorbell and checked the history to make sure I didn't miss it) I could have easily told the service tech he was looking in the wrong place. I called Rain King and told them my grievances with being sent a bill that was absolutely unjustified, especially when there is no proof that anyone was actually here. They could have even been at the wrong house! I was told basically that I was wrong, they had indeed sent someone (that didn't address the issue), and oh by the way I "violated my warranty" when I had someone else look at it. What good would the warranty do when I was sent a bill? No apologies for confusion, nothing. The woman I spoke to should not be in a customer facing position, period. She told me she would have the owner call me to discuss the invoice. It gets better. I open my mailbox to find a notice from the water testing company that I am delinquent on my test and need to have it done ASAP. Time to call again! I'm told there was a mixup with the testing company and they will resubmit the test right away. That sounds like a lie. I'm half expecting...heck I'm definitely expecting another notice from the testing company at this point. To top off this turd sundae, I have not received a call from the "owner of the company" to discuss the invoice, and I just received another invoice stamped past due for the previous invoice. Avoid this company. Horrible communication, and horrible customer service. read more

Rain King - Thoroughly addressed the problem and meticulously worded the solution! - Irrigation Near Me - West Des Moines, Iowa

When Phil came out to give us our quote, he charged $500 for them to bring in fill dirt to fill the low spots in our yard & under our fence as we had requested the fence be level, not wavy like our yard was. Once the fence was installed, Manny Martinez came out to fill in the gaps. He DID NOT bring fill dirt. He took all the dirt to fill under the fence from the new subdivision construction going on behind our home. He just piled the dirt and told me to call him when it settled after the rainy season & he gave me his card. I called several times to have him come back out and told him on each message that he needed to bring the dirt. We never received a call back or the service we paid $500 for. read more

We have tried to contact them 4 times, voicemail full and website contact goes to "internal server error". They took down our Christmas lights and we have glass from broken bulbs all over our driveway and front porch. Not happy and they need to clean this up as we have grandkids that play there. Most frustrating is we can't reach anyone . Update: we finally reached them and they came right out and cleaned it up with a shop vac. They made it right and I appreciate that. read more

HORRIBLE CUSTOMER SERVICE! Our system went in this week after me continuing to call them about the install. They were behind due to weather which I completely understand, but when you e-mail and leave messages several times asking if they can give an update on when they thought they would get it to it, they never respond! A quick call or e-mail would have been fine, but they did neither. Our system is now installed, but there are two heads that continue to leak even when the system is not running. Of course we have left messages asking when this will be fixed, but NO RESPONSE from them. So now we have to turn the water off on it while we are not using it so it doesn't continue to leak 24/7. The men who installed it were pleasant, hard working and quick. read more

I moved into a new house 3.5 years ago. Rain King did all the irrigation. Twice their system failed and a connection broke lose causing lots of water to continually escape for 3 days the first time and one day the second time. My water bill was $1000 because of this. I have over and over and over asked for reimbursement. Three years later they still owe me $700. Don't use Rain King!!! read more

I guess I will just echo the other reviews and hopefully warn other consumers. We have now had a third appointment no call no show after having taken PTO from work to be here. The receptionist called us a liar and said we weren't home when we were and would only call the technician once we let her know we had camera footage of no one showing up ONCE AGAIN. After all was said and done they still wanted us to pay for the worst service I have ever received. This comes after we received a 300$ water bill due to a leak in the sprinkler system because it wasn't installed properly!!! HOW ARE YOU STILL IN BUSINESS?!?!?!? read more

Came into my house without a mask...they were doing service on our irrigation system to get it ready for the winter and are going around to different houses in our neighborhood. Extremely unprofessional when we're in the middle of a pandemic. Just walked into our house before we could tell them to put a mask on and didn't even see them carrying one. Do not recommend read more

Buyer beware! Hands down the worst customer experience I've ever had. It takes them weeks to respond, don't call you back, and do horrible/incomplete work. I've had them come out twice, and still have not had the original issue fixed. To top it off, they only call when they want to collect money. The service agent had the audacity to call me a liar, demand money, and provided some horribly uninformed analogies. Do yourself a favor and look for other options. They make Mediacom seem like a top rated customer service organization! read more

We have used RanKing for many many years however this year when they showed up to winterize the sprinkler system the worker said we now have to pay him by check. He gave me some story about how their office worker wasn't proper billing their clients for services and the owner was losing money. He even showed me his orders for other services for the day and every one of them was marked in pan to collect the fer for the service. Here's the deal, we don't use checks anymore and I'm not going to give him cash. We're in the twenty-first century and we do things electronically. read more

Impossible to get ahold of. Don't show up when they are scheduled to. Had someone come out to locate lines, he said they needed to have additional people come out to give "a more exact location", after another scheduling ordeal another person came out and did the exact same thing. They charged us $65 for each completely pointless visit. read more

Good service fair priced. They do get behind sometimes and can take some time to have them return a call but worth the wait. They installed my system for 5,000 lower then some bids I got and have all top of the line equipment from Hunter. read more

Came out on my schedule, did a great job and was fair priced! I would definitely recommend without hesitation if you want fast and fair service! read more

They are very hard to get a hold of and rarely call you back. Plus they don't listen to what you actually need done.

Rain King installed our irrigation system this summer and I'm less than impressed with their customer service and failure to return phone calls. I tried calling numerous times to specify items we wanted with the system and finally, after no return calls, asked that my husband call them. Amazingly, they called him back. Now, a component of the system isn't working. They said they'd call back to schedule a time to look at it before their scheduled shut-down appointment on the 15th and they've yet to call back. A+ installed our last system and needless to say, will be performing future maintenance on this system. read more