This is a company I would avoid at All Costs, if possible. They have a tendency to completely rip you off, once they've gotten your deposit from you for a project. They continue to jack up the price of things, once you're already comitted to using them. They used a nice group of men to redo the wood floors in our home in Apex; they did exactly what we asked, but the owner of Rainbow Interiors was absolutely Horrible to work with. Do I recommend her? Please go somewhere else, and sale yourself a LOT of money. read more

This is not a review of your work, as I will never experience that, but this is a review of your driving while driving a burgundy 'company car'. It's a bit strange to be driving while talking on the phone, with what appears to be a small white dog in your lap as well, and not paying attention to your driving. If you're doing design work, as I do on the side, and needing to pay attention to every detail, driving down the road, cutting people off, NEVER using your turn signal, while talking on the phone with an animal in your lap is not a good reflection of your business standards. If you can't pay attention to the task at hand while simply driving down the road, I don't trust you to pay attention to the task at hand, ensuring all small details are done correctly, if I were to hire you to re-do something in my home. Remember, your presence while driving a 'company vehicle' with your business name and phone number plastered all over it can have an impact on how others view your business standards and processes. And with being cut off by you twice this morning, you using not one single turn signal and obviously seeming preoccupied with your phone and your dog instead of driving, I will not use your business and will make sure others understand my feelings as well. read more

Got quotes very quickly but then follow through started to go down. We got granite countertops from them. When person came to take measurements he did not have any of the notes I had spoken with company about such as extending island, he had the wrong color of granite- black vs white! I had to basically explain and note everything to him. Granite company had to order slabs of the color we wanted and I asked to visit site to make sure I liked the color (not all granite is the same) and was told in the beginning that would be ok. I also asked to review the layout template. When the time came to do these things the response I got was that it is not customary for companies to do this, that they do the fabricating on their own. If had granite installed before and have always been part of approving the slab and template. Asked them a question about another estimate they provided for backsplash and never got an answer. Have not hear from them at all in 2 weeks. Finally had countertop installed, mailing them their money and looking elsewhere to have our bathrooms and floors done. read more

Gail was very helpful and she made the process super easy. The hardwood floors we had installed in our home look amazing and everything was priced perfectly for our budget. We will definitely be using Rainbow Home Interiors again! read more

Gail was great in helping me select my replacement flooring in my kitchen and hallway. She came to my house to measure and I received a quote the same day. We scheduled the job and it was done on time. The installers were very nice and did a great job. Gail came over a few days later to see if I was happy. I then paid her the remaining balance on my account. She showed me how to clean it. Rainbow will be replacing my two bathroom floors in the future. Her assistant is also very knowledgeable. If I called to ask a question and Gail was not available, she was able to help me. Thank you Gail. I'm very happy with my new floors. read more

We came across Rainbow Flooring at the Home Show in Raleigh. Gail was very personable and seemed to be well versed on flooring. We had her present us with a quote to sand and refinish our floors. When we met her she told us we could have our floors any color we wanted. Gail's pricing was better than the quotes our Contractor presented us with so we went with her. Low and behold our floors could not be any color we wanted. They could only be a color similar to what we wanted based on the kind of wood we have. Hmmmmmmm. When the company that performs the work for Rainbow Flooring came out (they do not actually perform the work themselves) to show us samples of the requested colors we decided on one out of the 4 options placed directly on the existing wood prepped for staining. Once the process was complete and we moved back into our space (be prepared to be gone for at least a week) we were happy with the color. Then we were told there needed to be a poly coat applied. So we had to leave again and upon our return we saw a completely different color and sheen to the end product. Not what we asked for and we were certainly not told the poly would do that to the color. This is not something the average person would know. We tried living with the color and sheen (we wanted a matte finish) for a couple weeks and we just were unhappy. For what it cost us to have this done we felt it should be done the way we requested. In order to fix the problem they needed to completely resand the floors, restain, and repoly. The floors came out the way we wanted only after approving samples that had been shown to us WITH the poly topcoat so we knew what the end result would be. This came at a cost. Satisfaction is guaranteed......at a price. After living in the space for a little over a month we had some issues. There is poly coat pealing, boards rising and one falling and the area where boards were added are no longer fitting snug. Gail said she would have someone fix the major issues and it should take 2 days. It took four visits and it is a sub par job. Each time someone different was here to do the work. The nail holes were filled with a completely different color from the floor. We understand when you fix a spot it won't ever be perfect but it should blend and this doesn't. It also blew our minds when they accused us of causing the floor boards to drop saying we used water to clean the floors and in turn rusted the nails. WHAT?!?! I hadn't even cleaned the floors yet! My husband observed the ripping up of the boards for the fix and noticed they had never laid any sub flooring in that spot. On top of it, when the job was finished I was called to be told my invoice was ready. WHAT!?!? Then after being put on hold Gail got on the phone and said she would eat the $300 for the job because they can't prove whose fault it was. Unbelievable. Keep in mind they also do not do banisters. I think Gail is a fantastic person and saleswoman but I do not think the quality of work or lack of customer service was worth what we paid. By the time you add up the first process and the last process we could have had brand new floors installed and got EXACTLY what we wanted. It is a tough pill to swallow when you look at them every...single...day. read more