I brought my dog, Chanel, to this facility for a grooming appointment, and unfortunately, she was…read moreinjured during the process -- the groomer cut her paw pad. I understand that accidents can happen, but what was most upsetting was how poorly the situation was handled. After taking her to the vet , I reached out to the facility expecting concern, accountability, and a sincere apology. Instead, I was met with a dismissive response from the owners. I had asked them to cover the cost of the vet visit, which I believe should have been offered immediately given the circumstances. Even more disappointing, I never received an apology until I pointed out that no one had offered one and that I was extremely disappointed with how things were being handled. Only then did they offer a brief apology -- but by that point, it felt insincere and forced. There was no follow-up to check on Chanel's condition, no ownership of the incident, and no effort to make the situation right beyond the bare minimum. After 3 vet visits, Chanel is thankfully healing, but this experience left me feeling upset and disregarded as a client. I'm sharing this so other pet parents can make informed decisions. Our pets deserve to be treated with genuine care, and we as clients deserve to be treated with respect and compassion -- especially when something goes wrong. I thought I was a valued and appreciated Customer. This experience completely showed me I was not.

I have dropped my dog off here for boarding 3 times now and have been pleased with their service…read moreevery time! I really like their online booking portal. It makes booking boarding times a breeze and is an easy way to communicate with them if need be. Casey has been at the front desk when I dropped off and picked up my dog. He always confirms her feeding instructions when I'm dropping off and let's me know how how her stay was when picking up. My dog is always happy, healthy and in good spirits when I pick her up! I am happy to support this small, family-owned business. I highly recommend!

I left my dog with Timberview and was very pleased with the facilities and care provided. Mikayla,…read morethe owner, was very engaging and transparent, taking time to provide a tour while explaining the layout and functional aspects of her business. I highly recommend Timberview Kennels for your pets!

Our first time using Timberview and it was wonderful! We boarded Sarge for 2 nights and he got…read moregroomed. We were nervous cause we had a very bad experience at the last kennel we used but Mikayla was awesome!! She kept us updated and sent us pics cause she knew we were nervous. This will def be Sarge's home away from home.

Third groomer that we have tried. Daquan is very competent…read moreand was extremely kind with my Bernedoodle puppy! Best grooming experience for this owner and puppy. We will be continuing with Snobby Tails!

My first experience boarding with Snobby Tails was positive, truly a pleasure overall. Not only is…read moreDaquan very kind and caring, he has excellent communication which made me feel more comfortable leaving our 1 year old Yorkie behind while on vacation. We received multiple, detailed videos for the duration of stay, and each time our dog looked happy which is always the goal. I genuinely appreciate Daquan for being so flexible and willing to accommodate our needs when our flight home was cancelled unexpectedly. Although this is my first, it certainly won't be my last time patronizing this small business. If you're considering Snobby Tails' services for your pet, I'd highly recommend without reservation. Thank you Daquan for such a pleasant, seamless experience!

Sisu just loves going to Playtime. A lab mix, he goes to Playtime once a week and to a nice…read morerelatively new doggie daycare in Philly once a week when I am there. Of the two, I can tell that he just loves Playtime and the people there. Whatever they are doing they are definitely doing it right!!

I received the documents to enroll my one-year-old toy puppies and met several parents picking up…read moretheir pets at the same time. After a short yet detailed discussion with each parent, I'm happy my groomer (Pets & Purrs) recommended this place, and the staff was courteous and answered all my questions. NOTE: I will follow up with a second comment after my pups have attended for several months. Ms. Dee

Do not by any means take your pets here. Dr. Jones is a miserable person who lacks empathy. All…read moreconcerns are disregarded and blown off as "that's normal." They are unkind and do not care about your pets, they just care about you pulling out your wallet.

I can't speak on the services here but what I can say is the staff was very rude! I entered this…read morebuilding while doing a Dash. It was about 6 ladies behind the counter talking one on the phone so this doesn't include her. One sat behind the counter with her body facing away from me talking to the other ladies. Nobody took the time to even acknowledge I was there. Even with seeing me walk through the door! It was very unpleasant and uncomfortable. Finally after two minutes someone stated I had to go to another building. This was a very poor example of customer service and decency! Funny I was looking for a place to take my dog. It certainly won't be here! Sad how folks treat other people!

I boarded my dog with them, leaving prescription medication with them for my dog with explicit…read moreinstructions on timing. Well, I came in and the staff told me directly to my face they gave it to him HOURS late. They didn't care, they didn't apologize. My dog suffered because of that. Also, a couple customers overheard a staff calling the dog the R word, and staff confirmed management did not care. The Wilm location shut down, the corporate company is clearly trash.

I originally wasn't going to write a review, but they kept harassing me for a review. So, here it…read moregoes. HORRIBLE! HORRIBLE! HORRIBLE! I will never take my furrbaby here again. Upon walking in, the Spanish girl at the front desk was NOT friendly AT ALL!! She asked me 3 times inside of 30 seconds what my dog's name was that was being groomed. I don't know if she was tired or what, but it was the afternoon. So, who knows why she couldn't process what I was saying?! All I am going to say is that she was "not there." My every instinct was to take my baby and leave, but I went against my better judgement and let them groom her. When I got my furrbaby back, her hair looked atrocious. Now, I will say my child doesn't like her feet done, but her whole body was so choppy and uneven. I couldn't believe it!! Her ears were still scraggly and uneven! Her belly still had long hair on it that was supposed to be trimmed down with the rest of her body!! It looked like I did her haircut myself!! Professional groomer where?? Also, when they gave her back, they just gave shoved her across the counter and that was that! No receipt! No bandana or anything. Ugh! AVOID THIS PLACE AT ALL COSTS! NEVER AGAIN!