Our washing machine broke . Drum was frozen, bearing for it shot. Motor dead too. Wife is…read moredistressed. (I myself an enjoined from doing laundry by my long-suffering bride.) So, I go shopping. I have seen the ads for Bray & Scarff, and was checking them against the Big Box stores. A tad higher, but they said they'll match pricing. I call, get a very nice sales lady, Tiffany, just to get pricing, but she was so efficient, friendly, and quickly matched the Lowes pricing, that I started an order estimate (which she emailed me so I could see a clear bottom line cost). She had matched Lowes and Home Depot. Delivery and take away was the same, but then she told me their delivery people were in-house, not contractors. And she could get the ones I picked out delivered the next day as they had them in stock. So before I knew it, the order is placed and paid for. I had saved some time, and had to head out any way, so I stopped in and chatted with her. Excellent shpowroom. No fancy set-ups, but clean, well organized displays of appliances. Anyway, By later in the early evening, they had a delivery time of 11:30 am to 3:30 pm. This morning (delivery day is today, 6/16/2026), checking emails, at 11:04am, I got an email, said they'd be here in 7 minutes! The delivery men were here early! How often does THAT happen? Only 15 minutes, but still. Delivery was handled by 3 men, and working as a team, had it in and running in a half hour, no dents, scratches, perfectly balanced and placed, and they even test ran them. Excellent service start to finish. Yelp needs a way to give a PLUS to a review. These folks are well above a 5 Star company.

A Legacy Brand Losing Its Touch…read more For nearly a quarter century, we have been loyal customers--every major appliance in our home bears this company's name. Once a symbol of reliability and craftsmanship, its service arm has, regrettably, become a study in decline. Each year seems to bring a new low in professionalism. Service appointments are routinely canceled at the last minute, leaving customers stranded in the scheduling void. The technician assigned to our area, in particular, has redefined discourtesy--arriving unprepared, dismissive, and often unhygienic. Shoe coverings, once a simple mark of respect for the household, are flatly refused. When asked for explanations or details about repairs, responses come laced with impatience or outright rudeness. It is disheartening to witness a brand once associated with trust erode so steadily at the hands of its own representatives. After decades of loyalty, we are left to wonder whether the company remembers what service once meant--or if it now believes its long-time customers will simply tolerate neglect disguised as business as usual.

Put the wrong paint on my front porch, Husband hated it . I was in a hurry and needed paint mix…read moreup a special color the young man was very knowledgeable and professional friendly it was mix up in 3 min top, self check friendly environment also

Ordered paint for curbside pickup waited for 15 minutes no one came out. When inside and waited 10…read moreminutes in customer service before finally someone took care of it.

I just purchased a Speed Queen dryer from the Bethesda store. I worked with Mr. Curt Mohammed -…read morewho helped me understand the difference between the various models... and arranged for asap delivery and installation. The delivery and install process was superb. Can't say enough about how pleased I am.

We renovated recently and were having a hard time finding the right refrigerator with the main…read moreissue being we needed a counter depth fridge that was tall -- our kitchen has high ceiling but not a lot of area. Clayton Lugo from M&M was great -- he was very knowledgeable, grasped our problem quickly, and presented great solutions. He also was very communicative and responsive when we had to change our delivery dates. After we moved in, our laundry machine broke and we called up Clayton without hesitation. I had never used an appliance store before as believed (mistakenly I think) that I could get the benefit from online reviews and Consumer Reports. Clayton changed my mind completely -- I now recognize that his experience and understanding exceeds what I can find from online reviews.

The woman behind counter,not people friendly,dont know how to smile, throw part onto counter, Rude,…read morebeen there 2 times, both times same service, Iam done

I ordered a tradefox umbrella from Amazon (Fulfilled by Tribles). I wish I had looked at their Yelp…read moreratings before I purchased. They sent the wrong umbrella (Cheaper version sent). The box it was sent in had an old shipping label and looked like it ahd been shipped before. False advertisement by tribles, as the item received cost less than the one I paid for. I call that stealing, Dirty business, sneaky, basically the type of people you dont want to do business with. Buyer Beware!!!!!!