Log lines, messy store, short on staff. Ok selection of shoes. The clothing racks were pretty empty today. They do have plenty of holiday decorations out. I did find myself some cute Steve Madden boots great price!! read more

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Rarely find anything decent. Dressing rooms have been permanently closed since the start of the pandemic 5yrs ago. Last time I went to wander, witnessed two people shoplifting two large bags of items and staff's reaction was to grab a photo of their license plate on their vehicle. The last time I actually bought something ($1 on clearance item), cashier was more interested in chatting with her coworker about how she didn't need the job instead of having any semblance of customer service read more

This store has really gone downhill. The selection is very limited, and the store was messy and disorganized. There was hardly any home décor, which is the main reason I shop here. The woman who appeared to be the manager seemed overwhelmed and unprofessional, while several employees near the dressing rooms were standing around with no sense of urgency. At this point, the store either needs stronger management or it might as well close its doors. read more

They have the best fragrence for women and men from Liz Claiborne to Paris Hilton to Usher to Tommy Bahama and others. The store there beside GMC is usually clean and should be seen as the Anchor Store for the Shopping Centre forever. Good Job to all employed Since 1996. read more

My only real compliant is the condition of store and shelving, but it was just that bad. Everything was in disarray, and absolute mess. On our second time there, we just left after seeing everything because it just was not worth our time digging through everything piled on top of itself. read more

The staff here works hard to keep the store organized, but Ross customers can be pretty cruddy about helping them out. For the most part, I always enjoy coming to this Ross location. There's a good selection and the staff is mostly helpful. Mostly. While doing some last minute gift shopping the day before Christmas I could feel my large green tea from Panera Bread coming back to haunt me. I knew I was going to have to make a pit stop, so i rushed over to the fitting room area to use the rest room. When I got back there a woman completely disregarded my presence and continued to carry on her phone conversation. I walked around her and knocked on the restroom door. Since the door was locked, I assumed the restroom was occupied. I waited. And waited. And WAITED. Meanwhile the dressing room attendant is still on the phone. About 10 minutes goes by. I turn to her and ask if she thinks some one may be ill or hurt in the restroom. She proceeds to THROW ME THE KEY!!!! I'm like WTF lady?! I've been waiting for 10 minutes and you just now give me the key??? I didn't have time to argue. It was an EMERGENCYYYYYY! I unlock the door in record speed. The bathroom is FILTHY. Just gross. I'm not sure how often it is cleaned or if it is someone's responsibility on staff to do so but it was very very bad. The trash was overflowing and the floor was brown and wet with clumps of tissue all over the place (likely because it has been raining all day). Here's the kicker: I hadn't even been in there for 5 seconds and someone knocks on the door. I yell, "someone's in here!" Another knock. "This restroom is OCCUPIED!!!" Another knock. "I SAID somebody IS. IN. HERE!" *Silence" (*I'm using the restroom by this point*) *Police officer-like door banging* "HOLY SMOKES WHAT DO YOU WANT?!!!" I'm scrambling to get myself together and wash my hands. I promise I had only take a couple of minutes. I hadn't taken any merchandise into the bathroom with me so there was no reason to think I was trying to shoplift. I walk out the bathroom OUTRAGED! "What's the problem?!!!" I shout. There's another customer standing there, as well as someone waiting to get a number for the fitting room. "It was the fitting room attending banging like that!," the first woman says bewildered. "I told her I could wait, but she truly went off the deep end with all that knocking." I hand the woman the key and go to the register to wait in line. The fitting room attended has disappeared into thin air. Hopefully, if nature calls again while I'm out shopping I won't have to answer at Ross lol. read more

Ross Dress for Less - My Ross haul. - Department Stores Near Me - Waldorf, Maryland

Not the best Ross I've been to. I mean there is a level of expectation that's not that high when I walk into a Ross in the first place. But this Ross is poorly organized and barely has what you're looking for. They're currently hiring bc they're really understaffed. I went here on a Saturday which was a mistake. The line wrapped around and they had 4 cashiers going and the line still moved slow. It's just too much. I ended up coming back that evening to return an item and it still took too long because the evening shift only had two cashiers. 1 cashier at one point who let someone walk away to retrieve another item which prolonged the process. I know the staff is probably overworked there but it just took too long. So don't go here if you on a time crunch read more

I'm not sure what's going on at this location. It is about as bare bones as it could be. Not stocked well especially the clothing and house-ware area. The sales/clearance rack are junk. They have a very small women's section. Nothing in junior dresses. They have no good shoes in larger sizes and the handbag section is terrible. The same young man is still complaining about wanting to go home early. I believe he is a manager. I won't stop in for a few months, hopefully they will have their act together. read more

In all the shopping days of my life, I HAVE NEVER BEEN ASKED TO REMOVE THE HANGERS FROM THE CLOTHING. This is sometimes done as a courtesy by the shopper, but never should it be requested!!! read more

Merchandise at this location is decent. Customer service leaves a lot to be desired. The staff are not very friendly or helpful (one or two were down right rude). I ended up putting back my last purchase and walking out due to only one register being open. There were several other staff walking around, but no sense of urgency to check out the growing line of customers waiting. read more

Was there yesterday and witnessed a cashier being extremely rude to a customer. He told her that she was being disrespectful to him (she said to him "I did not call you up here so get back in line" ) and she continued to carry on and got loud with him, even rolling her neck and pointing. Then, she stopped checking people out altogether even though the line was long and there were only 3 cashiers working. The saddest part was that her manager was right there beside her the entire time and did not say a word. All the other people in line were shocked and felt that the cashier was absolutely wrong. But the manager seemed timid and afraid to speak up and she just let her employee behave in a nasty manner towards and customer and then let her storm out of the store leaving a long line behind. I consider this a poorly run store with horrible customer service. read more

This place is a mess and lines are usually long to check out, but I will tell you this they normally carry better stuff than TJ Maxx in Waldorf. It's worth the hassle.... most of the time. read more

I really like their stuff here, especially clothes and house decor. But i can't stand coming here anymore , because they close the fitting rooms 2 hours before they close. There's no valid reason to close them 2 hours before. I can understand 15-20 minutes before they close, but 2 hours seriously ? I can never shop early cause I work all day and evening. I'm constantly stuck buying and returning clothes because I don't get a chance to try them on here in the store. read more

There is a hit or miss with customer service but my experience wasn't so bad as to leave a low review. There is a decent selection of clothing. The dress section can be a little more organized but that could be due to customers. The home decor is always fun to look at. I mean overall this is what can be expected at a Ross. I wouldn't say I would go major shopping here but I wouldn't mind picking up a few things here and there. read more

I love going to this place for my daughters. I have gone here for everyone of my oldest daughters homecoming and her 8th grade dance. I have always found a dress that was under $40. They don't look cheap, are of good quality, and to this day my oldest still has most of the dresses!!! I like going here because you can find that one dress that no one has or if they do, they paid a lot more than $40 bucks for it. She has alway had complements on her dresses over the years. For my youngest this was her first homecoming and she looked beautiful. Her dress was only $30 bucks. It looks like something that came out of a high end store or consignment shop. The best advice I can give is go in the morning when no one is there. read more

Ross Dress for Less - Dress for homecoming 2015 - Department Stores Near Me - Waldorf, Maryland