I was in the hospital. My wife, home alone, called RALCO to service our generator before the big blizzard this past winter. Generator engines are really glorified lawn mower engines. Have you ever changed the oil and filter, replaced a battery and a spark plug on your lawn mower? How long does that take? Less than an hour? Or maybe about an hour, depending on how fast you move. Well, RALCO performed all three : oil change/filter, new spark plug and swapped out the old battery for a new one. Charge for labor : $450. That doesn't include the cost of the oil, filter, spark plug and battery. That's just the labor cost. $450! Total bill $707.00. I have nothing bad to say about RALCO. Their invoice (see attached) says it all. read more

RALCO Electric & Generator - RALCO INVOICE - Electricians Near Me - Westport, Massachusetts

I just had Ralco install a 14kw generator at my house. Everybody I dealt with, whether on the phone or at my house, was fantastic. Everyone was friendly, knowledgeable, helpful, and communication was excellent every step of the way. But afterwards, unfortunately, I learned the Kohler app for this generator is basically non-functional. Disconnected from the generator. Cannot be reconnected by the customer. And an internet search reveals this is a very widespread common problem. (Fortunately it is only used to monitor activity and adjust basic settings. The generator still functions). I've tried repeatedly to get help from Ralco on this but have been ignored. That comes as a surprise because their communication was excellent, before they got my money. read more

I reached out to RALCO to get a quote on updating some knob and tube wiring in my 900 square foot home. I expressed up front that I was flexible regarding many aspects of the job, but I wanted to work with folks who were honest and communicative. They assured me that this would be no problem and we confirmed a time to walk the property. On the morning of the appointment, no one showed up. I called and expressed my concern and was told they had written down a different time. I figured honest mistake, perhaps even my own, and moved forward. The appointment happened later that day, my information was taken, and I was told I'd hear back before the end of that week with the quote. I know folks are busy with everybody wanting to work on their homes due to the pandemic, so I patiently waited until early the following week to reach out. I was told that the person who came out "over promised", that they "wouldn't even have a chance to look at my stuff for a few days". I re-iterated my initial emphasis honesty and communication and was told that Thursday of that week was "definitely doable". I was disappointed to not hear anything that Thursday, or that Friday. Not even a quick note to say things had been held up. When I called this week, I was told "this isn't the type of work we typically do" as if they were doing me a favor by even quoting the job. They asked for my email address again and I finally received a quote. I had decided I wasn't comfortable working with RALCO after how difficult it had been just to get a quote, but the number certainly reinforced things. The quote was just 3 lines long and totaled over $17K to rewire less than 1000 square feet of house that has a 100-amp box already. This is more than 3x both of the other quotes we got, and anyone with their head screwed on straight knows this is not a reasonable fee for this job. Which is fine - they clearly do not want to take these kinds of jobs. But for some reason they did want to waste my time. My advice - don't bother with RALCO unless you match their most desirable customer type and even then, proceed with extreme caution and don't expect to be treated kindly or respectfully. read more

Jon at Ralco bailed me out of a situation. I was having trouble with a generator and he said to bring it in and would take a look. Not only did he have the part in stock, he had it fixed while we waited where we were able to continue our campaign. Ralco was the 4th place I called and everybody else said 3 weeks to a month. Thank you Ralco for taking time to listen to a customer, solve the problem and get us back on the road. In a world where customer service no longer exits, Ralco is old school and believes in solving the problem. read more

I was having trouble with our RV generator - couldn't get the coach AC to turn on. I called Ralco and they told me to bring it over for diagnostic assessment that day. They flipped the breaker switch under the RV (I had tried that but they actually got it to reset), then spent at least an hour looking over all the connections and ensuring everything was in working order. They even spoke to the RV build out company to confirm. They wouldn't let me pay them as they said nothing was actually broken and they were happy to send me safely on my way! Can't say enough nice things about these guys. We will be back for any future generator needs. Thanks so much, John and team!! read more

Our old generator service technician stopped returning calls and we had to find a new one for our annual service. Our generator had been running sort of iffy since the long power outage in March and we needed some diagnostic work as well as a general tune-up. Joe from RALCO came out and spent a long time talking through the ups and downs of our current generator (no we didn't need a new one, yes we'd need to get a new battery, yes we could change the oil ourselves, here's how...) and got it all up and running smoothly again. I appreciated the speediness with which I could get an appointment and they were easy to communicate with as well as being just up the road. I had a question about my bill and they got back to me promptly and were friendly. read more

This is an update to my rather long review of Ralco. I would like to say the Ralco's Owner Rene Lachapelle, did keep in contact with us & they compensated us for our time & frustration. He assured us that he is changing policies so that nothing like this ever happens again & hopefully problems get addressed and sent to the proper person in a quicker manner. Part of the problem was that he was unaware of the situation we were having to deal with. He was more than fair in the end and did what a reputable business owner would do...try and make things right. We appreciate his tenacity and willingness to follow this through to the end. We look forward to continuing to do business with them and refer people to them. read more

Make sure you ask specific questions about billing and what your are going to be charged. We asked for installation of bathroom ceiling fans and prior to installation called and let them know all the fans had not arrived. I was told i could have one done and when the rest arrived they would come back and install the rest which implied to me a single service call. Not true. I was charged the two hour minimum for both calls and they bring an electrician an an apprentice so they charge 100 for one and 75 for the other per hour for the two hour minimum for both calls for a 40 minute total job. Guys were professional and personable but the office staff left off some key information when I called to reschedule. read more

We built a new home in Westport, MA and the builder finished in December which was not great weather to install a generator but Ralco was there to do the job. Ralco was recommended to us before we built and so when we decided to install the generator we called Ralco simply because Rene was so helpeful when we did inquire. They recommend the Kohler Generator and also the maintenance service and that was the best decision we made. From Rene to the people installing the generator like Fabio to the office person handling the bill, we could not be happier, great service, great product and always there when we need them. Very very happy with this company I recommend them to all my friends and family and have posted the info no Facebook several times. Mrs. C. Rego read more

I bought a house this past October that had a Kohler generator already tied into the system but needed service. I had no clue who to call and found RALCO Electric & Generator through the Kohler service website. These people are great! The technician was out very quick, serviced the generator, and walked me through the entire configuration of how it works and how it is hooked up to the house. I will definitely be using them again! read more