Oh boy. Where to begin? The employees were both very friendly, however it went downhill from turning the car on... Drove 40 minutes to see what looked like a very nice car, got there and as soon as we got in, the tire sensor warning lights (yes, more than one) came on. The employee explained that as soon as he left to get gas in the car, the lights came on... he was apologetic but no way. Speaking as a former customer who had issues on a pre-owned Honda Pilot bought from here, I will not recommend this dealer. We thought maybe the Pilot issues were a one off thing, but after this second experience, nope. Also, reviews on Google mention the same issues - so this isn't just an isolated experience. Do not recommend! Stick with CarMax or a Certified vehicle! read more

Absolutely terrible customer service. Offered $1k off $25k less than asking with cash. Was completely ignored by the salesman until the very end where he in the rudest way possible says no. Said "not the truck for you my guy". Horrible customer service. Don't waste your time here. read more

they are scammers there cars are damaged they will not let you take there cars on an extensive test drive. their cars are over priced and the manger/ finance manger is does not know what he is doing read more

Walked in today ready to purchase a vehicle I had looked at a few days prior. I had a cashiers check ready from the bank with an offer (only $1500 off of $25k). Thought that was appropriate considering the vehicle had been sitting in the lot for 6 months. I told the woman I was working with I was ready to talk to someone about buying and she said she would go grab her sales manager. I proceeded to watch the sales manager do paperwork at his desk for 15 minutes then call me in. I gave my offer and he said "you should have told me that before I filled out all of this paperwork." However, he didn't even give me a chance to talk to him about it... Also how was I supposed to know he was doing paperwork for my purchase? He never introduced himself either. I was shocked when he also told me this vehicle was not for me. Never had a sales person tell me an item wasn't for me before. Worst customer service ever. Their loss. read more

I was trying to buy a BMW car. The dealer was nice and when I got to the sales person he was nice as well. However the manager wasn't trying to sale the car he was trying to sale problems on the car. Suggesting to buy the warranty because the car will need service. Sir if the car comes with all these issues why do you have it on the lot over priced? Car is 2019 with 89,000 miles and they were asking 24k with tax and title. Told the manager where we wanted to be as far as price and he said this ain't the dealership for you. Sayless sir!! read more

Very communicative and professional! Gave me a clean car. Couldn't have gone better, fair price too. read more

Raleigh Pre-owned - Car - Used Car Dealers Near Me - Raleigh, North Carolina

DO NOT BUT A CAR FROM HERE!! SLEEZY LIARS! I bought a 2019 Wolfsburg Jetta Passat from here and it had issues right away. I traded that in for a 2014 A4 that has even more issues right away! Tire popped due to being super old and creassing from the inside. battery is older than the car and died on me having to spend another 400 on and the cars check engine light came on right after I got it and I asked the owner send Mike to check it and the guy plugs in his device and I read the screen saying "cleared light" and he tells me theres nothing and it's all fixed but I can't even drive the car on the highway since I've had it. Chris is a liar and will say anything to sell a car, typically sleezy used car dealership who will possibly turn you into a criminally there's alot more to it and if you have any questions feel free to free to email me as I don't want anyone else to suffer and get screwed over like I did. DO NOT BUY FROM HERE OR SUPPORT A SCUMMY UNETHICAL business that lies and ruins peoples lives. read more

I contacted them about the 2016 Maserati they have. I spoke with Anthony. I asked if the car needed anything, and he said no it's 100% good to go our service department checked it. I saw in the Carfax two weeks prior to them getting the car a Maserati Dealership in Va Beach serviced and had the car. So, I called them and asked about the condition of the car. They said it needed over 10k in repairs and emailed the report. I attached the inspection report STAY AWAY FROM THIS PLACE! read more

Raleigh Pre-owned - Used Car Dealers Near Me - Raleigh, North Carolina

DO NOT BUY FROM THEM. I bought my car two weeks ago and it's already broken down on the side of the road and has several things wrong with it. There is no reason this should be an issue two weeks after purchase. read more

Bought a car. Took it in to get a thorough inspection. Found substantial damage. Dealership said they wouldn't help. Now I have hired an attorney. Avoid this place at all cost! read more

Horrible. They sold me a car that started overheating within 2 weeks. It has a blown head gasket that they were either too incompetent to notice or so deceitful that they knowingly sold a vehicle in such condition. After reaching out to them repeatedly for help regarding the vehicle, they offered to send me to a wholesale mechanic they use so that I could take advantage of their "wholesale pricing"... entirely at my expense. The mechanic has been in business for about 3 years, with no online presence, and almost no reviews. Estimates I have received elsewhere for replacing the head gaskets range from $3,000 to $4,000, and may not even fix the problem if the engine had previously overheated badly enough. My kids were with me when I bought the car, and asked why I couldn't just take it back to them like the salesman said I could when we bought it. I purchased the car as-is, with no warranty, during the pandemic when cars were selling well above the normal price. The salesman told me that if there were any major problems shortly after I bought it, they would help me out, because they take care of their customers. When I asked what he meant by that, he clarified saying that I could bring it back. If they cared at all about their customers or their reputation, they would have done more than offer to send me to a sub-par mechanic at my own expense. I will never shop there again, and neither should you. If you search online, you will find that LOTS of their customers had similar experiences. When I told them that I would be writing a review, something they asked me to do when I bought the car, the finance manager said it was unfortunate that I was the kind of person who would do such a thing. I am the kind of person who hopes that this review can help someone else avoid a similar experience. read more

Great experience purchasing a car from here. Guys made themselves available to answer all questions and were flexible with allowing the prepurchase inspection. I will definitely be back here for my next vehicle. read more

Bought a car for 3grand they cleared all codes lied an bs there way through a sale. Buyer be aware dont buy from there. We will be takin this to military so they can black list them and no soldier will be screwed again. read more

Absolutely not. Went to check out an 03 Ford Ranger today and BOY are these scumbags some con artists lmao. They didn't even put too much effort into it either. "Our mechanics looked it over and it's in great condition ready to go." THAT POS WOULD NOT PASS INSPECTION OFF THE LOT BY A LONG SHOT! Bushings on the ball joints GONE! At some point the upper control arms were replaced, but the lower control arms were so rusted they looked like they could take some real damage from compressed air for crying out loud. He said he would to sell it to me for 8, but told me it's going up to almost 10K. IF YOU ARE ONE OF HIS THREE APPOINTMENTS FOR THIS RED RANGER TOMORROW, DOOOO NOOOOTTTT BUYYYY! Oil AND transmission leak, and front left wheel bearing is on the way out. You can easily spot the oil on the head gasket. Offer no more than $5.5k like I was going to, or walk right tf away. And I PRAY Thiago sees this. Hey but when you're looking to actually sell it and not scam somebody, give me a call. read more

I gave this used car lot 1 star because the girl that works front desk was very nice. I had concerns with buying a vehicle here and took a vehicle I was interested in to get checked out by a mechanic I have used for years. There was at least 3,000 in repairs that needed to be done on the vehicle. Major issues! Went back and spoke to the owner of the lot and he said he would take 300 off car and he got very emotional about it and started raising his voice at me. I politely said thank you to the girl at front desk and walked out. The owner, decision maker, needs to learn how to calm down and talk with people !!! read more

Been loving my 2010 328i BMW for almost a year. A car with higher miles, but to this day, has been the most reliable "used car" I've ever owned. Countless road trips since purchasing. BONUS POINTS: Got a great price for my trade in! Super grateful to the team behind it all, thanks for your help from start to finish! 5*'s! read more

Run for your life! My daughter purchased a used car from this crook a couple of months ago. The check engine light came on the very next day! Turns out the emissions system was garbage. We purchased the cadillac of warranties but, as luck would have it, the emissions system is not covered. This car has cost us twice the purchase price in repairs and continues to provide us with unpleasant surprises every couple of weeks. To call this car a lemon is an insult to the word lemon! This man will look you straight in the eye and lie; beware! read more

Wow, what an experience....we were shammed from the get-go. "Alan" said he personally used the vehicle we purchased and there was "nothing" wrong with it. Wrong! CD player doesn't work, antennae had been broken off, needs tires, needs brakes and rotors (can't get rotors for it so we're screwed there!), and the best.....has a MAJOR engine problem which will cost us $1000s to get fixed. I understand needing to do your own due diligence, and obviously we didn't do ours well enough, but these guys were not forthcoming. The expedient customer service we got was a cover to get us out of there before we caught on to what they were really about. I am honest and respect people - would wish the same from a place of business. STAY AWAY FROM THIS PLACE!!!!! read more

Customer service is not their cup of tea but they did sell me an amazing car no hidden fees no bs we agreed on the price and that's exactly what I paid. read more

Bought a 2007 328i with 75k miles on it was able to negotiate a couple hundred off. they were nice and worked with my budget the car looked immaculate inside and out engine bay was spotless come to find out they just pressured wash the engine bay then disconnected the battery prior to me buying it and within 48 of having it I had a multitude of expensive complications. Valve cover gasket, head gasket, defective airbags, malfunctioning windows, hood latch broken and many more totaling more than 2 thousand dollars told them they ask me to come back with the car I asked if they would fix it or give me a refund owner got rude and said it was my problem after some harsh words and lawyer talk then finally said they would fix i told 2 weeks and they did maybe one or two things and said it was perfect I tried to reached back to them they said it was my problem don't give these scammers your business they're a bunch of money hungry thieves read more

I bought my lexus there last week. I love it. Great people to work with! I recommend this dealer to everyone shopping for a used car.

Beware of this Dealer !!! Drove 2 hrs to look at a car and wanted to test drive the car . The lady inside said I had 15 minutes. Seriously, is that how you greet a potential buyer that drove 2 hrs. to come look at your cars? The salesman outside capped an attitude because I questioned the lady about 15 minutes. Are they hiding something that they don't want you to know? Very disappointed!!! Bad Customer Service!!! Hopefully they will realize that when enough people complain. Went to other dealers in the same vicinity and were treated nicely and they were courteous to us so it wasn't a wasted trip after all read more

I would never recommend anyone to buy a car from this company. I had a fine experience buying the physical car. However, when I got a flat tire and went to use the lift that came with the car, it was not the right size. It was way too small, and did not lift my car high enough to switch out the spare tire. A separate issue I have dealt with since buying this car, is when I needed to use my second key. The car I purchased came with two sets of keys. I had only ever needed to use one key and finally when I went to use the spare it was NOT EVEN FOR MY CAR. The spare key had a tag on it still from Raleigh-Pre Owned that listed my car's year, make and model. But the key wasn't even for my make and could not ever be programmed for my make. So I had to spend $400 on a new key fob, when this spare key should have worked when I needed it. I contacted Raleigh Pre-Owned numerous times concerning the issues and the company did not seem to care. There are plenty of car dealerships in the Raleigh area that people can visit instead, to avoid dealing with these insensitive infuriating mess-ups. read more

PLEASE DO NOT SPEND YOUR HARD EARNED MONEY AT THIS ESTABLISHMENT!! GO SOMEWHERE ELSE. TERRIBLE CUSTOMER SERVICE AND DISHONESTY!!! I was looking to purchase a Hyundai Elantra. Upon starting the vehicle the eps light was on. I mentioned it to my initial salesman (John) and his response was that the light should be easy to reset (no interest in fixing the problem, only getting the light to go off). I took it for a test drive and to a mechanic for a pre-purchase inspection where I was told the car had a few codes come up, it looked like they had tried to reset the lights for the codes, and ultimately the transmission needed to be replaced. I came back to the dealership with the results from the mechanic and I was ready to negotiate. John was busy so I spoke with another salesman (short, thin, older, caucasian man) who then tried to "man-splain" the codes to me and how they were not serious fixes. He also used a machine to look at the codes on the car himself and nothing showed up (which lets me know they are altering things like that. If it showed up on the mechanic's machine it should be on theirs). He refused to accept that the transmission was no good, and PROCEEDED TO SPEAKING OVER ME as I am trying to tell him what the mechanic said. He accused the mechanic of just trying to create business for himself. At this point the conversation is loud. After multiple attempts to be allowed the space to speak uninterrupted, he stopped talking and looked around avoiding eye contact as I spoke (I kid you not.) I told him my offer and he wasn't willing to negotiate, so I get up to leave. I go to my car and then I realized I didn't get his name for this review (hence why I'm identifying him as short & thin older caucasian man). He is walking toward me to apologize for how he spoke to me. I then asked for his name for the review which he refused to give me. I then return back into the location where John tried to mediate the situation, but it was already unsalvageable by then. I explained to John what happened while the STOCM continued to speak loud with me-I had to repeatedly ask him to stop speaking to me. He also told me he was about to CALL THE COPS on me. John would not give me the man's name either. Another couple who was looking for a car saw the whole thing, they got up and left. YOU DESERVE BETTER!! ALWAYS GET A CAR INSPECTED BY AN OUTSIDE SOURCE BEFORE SIGNING ANYTHING. read more

Let's put up a few corrections to his story...A full day means from 2pm till 6:45pm to have it gone through and checked out by a mechanic. Not quite enough time to run a pressure test and really get into the mechanics of the truck. We couldn't agree on a price which is true, you couldn't come down to the level I was asking because you had too much in it. However, the very next day...2nd occasion, I came in and you offer 2k for my truck and brought your price down a little which was enough below what I was willing to pay for it, so I accepted and bought the truck. Lets review the more interesting part of your story. The $4000 bill was actually $5500 dollars since it is replacing the head gasket at a ford dealership. Which apparently you still don't believe it is a blown head gasket even though 2 shops confirmed it, because you are STILL trying to sell it on your lot for the same high price you were asking before. Let me also correct another aspect of your story, I liked the truck and said I would keep it if you would pay for the repairs if indeed your mechanics said it was a blown head gasket and your response was "you ask too much Robert". Too much to fix a blown head gasket you knew existed and have to wait 7 days to find a good car from a reputable dealer because you are obviously shady? Yeah too much. The next few days I did call you to check and make sure you paid off the loan I had to take out to buy the truck...Certainly not to buy the truck with a blown head gasket. ... "Then he called and asked us to sell him the truck and add a few thousands to the quote so he can get some extra money from the bank knowing the truck is good"...Um yeah that makes perfect sense and anyone looking on here before they buy a car from you will realize that is just plain unworthy of a response. "shame on u we said shame on u i say now shame on u ever for being the way u are.........u have been treated with respect " No no Allain, SHAME on You for not being truthful in your dealings with the people of this city, Shame on you for trying to still sell a truck you know has a $5500 repair that will be needed immediately. Shame on you for ripping me off and sticking me with repair bills. I pity the people that work for you, because in the end it makes them look bad. If you wish to pursue your little tirade on Yelp please by all means do, it is apparently how you treat your customers....BTW anyone thinking about buying a vehicle from this place, message me, I'll give you the rest of this crazy saga. Oh and I sleep just fine thanks. read more

Pretty much had same experience as the person below me. Before I start everyone besides the owner was super awesome. More than helpful, but with that said it went downhill really fast. Took a 540i bmw wagon for a spin with my girlfriend. This place is on the corner of spring Forrest and capital. I got to the light at millbrook and capital the car just straight stalled at the light. Didn't even crank up, no lights came on, nothing. I had to get out of the car and push it into the nearby bank parking lot. Thank god the gentleman behind me hopped out and helped me too. Why they let me off the lot with the car in that condition, who knows. So after calling and having the car jumped multiple times, i had to give up and drive the other car back. Also want to add the man who came and gave me a jump was also super cool and super helpful. Finally getting back I only got a "sorry about that". I was super calm and polite I told them I'd take the car for a couple thousand less, I pretty much got laughed at by the owner. This particular car and year has trouble with the head gasket around 100k and hadn't been replaced and the above battery issue. The guy says he'll take 300 off and I couldn't help but laugh. After a test drive that put both my girlfriend and I in danger and then a horrible experience back I was amazed at his audacity for a few hundred off. Said he could fix it and sell it for 10k. Guys a straight skeezer doesn't give two shits about you or what he's selling you. Cheap cheap cheap owner. Don't go there. Those cars seem horribly maintained. read more