I attempted to buy a couple pairs of shoes online and was unable to complete the purchase because I…read morehad two gift cards. I contacted New Balance customer service and they encouraged me to go to the store to complete my purchase. I was able to walk in at opening time and talk with Nick. He was able to order my shoes and was out in 7 minutes. Wonderful customer service. Quick and easy. Lifelong New Balance customer who will continue to drive an hour from my home to get excellent service.... Thank you....

They will not take returns from an online sale even though the paperwork you receive clearly states…read moreyou can return them to a New Balance store.

Amazing selections and even more amazing Staff!! Thank you so much to the store manager (Steph?…read moreCouldn't read her name tag) for happening by and genuinely asking if she could help. She hunted down a jacket they did not have in my husband's size, verified it was in stock and ordered it shipped to my out of state home. So grateful to her making the extra effort when she could have made an off-hand "too bad" comment and kept going. He's hyper picky and having some health struggles, so coming across someone who so easily goes the extra mile was a God send!! Thank you for the great jacket (and too many other items we had to pare down to just a few more) and the terrific staff. The other two employees were pleasant and friendly, even as they were assisting someone else when they could have ignored me entirely, seeing I already had support. Store was laid out well, clean and stocked. Nicely done!!

Based on an in person visit to Rally House VoA, and their "Customer Service", I can safely say…read morenever place an order with this company, and if you can stand the store, maybe purchase in store. First experience in Rally House, and walking in was...overwhelming to say the least. Bombastic bombardment of color and quantity of items, I don't have sensory issues, but if you do, don't shop here! It was difficult to peruse the flimsy racks, items were constantly falling off. Seeked out assistance, and the employee acted as if I berated him and like he was hiding and didn't want to be found. Wasn't particularly helpful, especially when he gave me a "free shipping code" (since the item I sought was not in store) and the code didn't work. Originally, I offered to return to the store to place the order, since most stores give you free shipping if you order in store, but he just made up this code so he can go on his merry way. Cashier was awkward and made me slightly uncomfortable, even though I was friendly. I've worked retail before, so I always make the most effort to be understanding and kind. Fast forward a couple days, I ended up placing an order online. Cue several days later, and neither hide nor hair of a confirmation email, or tracking...yet the charged my card. Since their site does not provide an email, reached out to Customer Service via their Chat bubble. 20 minutes, no response from a representative...tried texting using their provided number. It took 1 HOUR 17 MINUTES total for them to respond to me! Having worked as a rep in a corporate office, I know my managers/bosses would never except that..wtf is going on over there?! They weren't even nice to deal with via text. TLDR: All in all, Rally House carries a plethora of sports items, but many are of poor quality and both the in store and online experience are NOT worth your time or hard-earned dollar.

Beautiful 2 story Dick's, with very convenient garage parking, for either floor you choose to enter…read moreon. Not sure why people have given it such low reviews. Highly recommended this Dick's location, whether you are running for a quick shop, browsing, or holiday shopping. I knew exactly what I was looking for, some new kicks. I walked straight to the back of the store, where the shoes are located in every Dick's I've ever been in. As soon I started looking, a sweet young woman Brett, started helping me immediately. While I was being my indecisive self, she retrieved several pairs of shoes for me, all the while helping literally 3 other customers. Brett was also helpful in giving me advise on which shoes are most comfortable for standing all day, and she did not lead me astray, the Brooks feel like walking on marshmallows. Brett also gave me her thoughts on which shoes were the most stylish, as I did not have a shopping buddy with me. Between her, and me sending a gazillion texts/pictures to my husband for advice, I found the right shoes for me. Did not think to takes pictures of the store, only shoes, sorry.

This location is always in stock and has things I need! From football equipment, to shoes, to bags,…read moresocks, and whatever else I need for the family. The staff are always helpful and the store is always clean. Probably my favorite Dicks store, always check emails and text for discounts and promotions.

This location is super clean and organized. The staff is nice and they have some great shoe…read moreselections at great prices.

The young men Brandon who works there is so rude to my child . I was looking for shoes with my…read morefamily and my son was looking for shoes as well. The Brandon guy kept yelling at my son asking him what brings him in today , can I help you today , and kept approaching him . My son is only 12 so of course he didn't have money and me and my wife were going to buy his shoes . But long story short me and my family felt really uncomfortable, I hate to say it but even footlocker treated me and my family better . Probably will never go back there again

I would rate this store below a 1 star. The service here is absolutely terrible I went in here with…read moremy mom looking for dress shoes we ask do you have dress shoes they say no we walk around and there is a whole section of dress shoes we use military discount on it they didn't put it on even though they said they did I recommend going to the kohls next door to get shoes there name brand and way cheaper than famous footwear

Nike blazers are great for working out or just to wear for fun. They have a comfortable tight look…read moreto them with great ankle support. i've had mine for about a year now and they've become my daily shoe because i love how comfy yet stylish they are. The blazers came out in 1973 and made a huge hit just this year. The white with the soft black nike swoosh makes the shoe pop and will match with anything you wear! The only complaint i have is when they're tightly laced they can be trick to put back in but it's easily fixable!

I stopped in this location at lunch to pick up a new "puffy vest". I have one and I love it! It's…read moregreat to wear in the winter and not have to wear a winter coat. While I was in the store, there was one other customer in the store and 4 associates, count them 4! I was in the store for probably 10 minutes and walked by the Associates 4 times, but they were all too involved in their conversation to assist me in finding a black vest. I looked in the regular sizes and I went back by the sale area to see if they had any from last season in a different style, but no luck. At no point was anyone willing to even acknowledge my presence in the store, not a nod, hello, hi, thanks for coming in, can I help you....nothing :-( I guess because I had on Khakis and a sweater, I was not dressed appropriately for them to acknowledge my presence. Boo Talbots.....I won't be back. PS....I sold the gift card that I had purchased for my boyfriends mother too....

The associates at this store are so helpful. I have been 3 times in the last couple months and each…read moretime a fitting room was started and an associate helped me put together outfits. She checked with me while I was in the fitting room and brought other sizes to me. I will be back.