Great service from JIM McKEE at this store. He went way out of his way to answer any questions /…read moreconcerns I had. I just stopped in to kill some time before an appointment I had scheduled and got the best service I have ever had in any of there locations! Thanks Jim !

In 1948 Dick borrowed $300 from his Grandmother and opened a fishing tackle store. Today I walked…read moreinto Dick's Sporting Goods to buy a new tackle box. Guess what they discontinued carrying fishing tackle. How in the hell does a sporting goods store make that decision. Cabela's/ Bass Pro are going to love this. Idiots.

The staff went above and beyond to make us feel very special! Laura and Brian were amazing and…read moreprovided excellent customer service! Now I will be able to share Ohio with friends in California!

I needed a Reds shirt for Thursday's game and found what I was looking for. the staff was very…read morefriendly, helpful, and professional. thank you!

I attempted to buy a couple pairs of shoes online and was unable to complete the purchase because I…read morehad two gift cards. I contacted New Balance customer service and they encouraged me to go to the store to complete my purchase. I was able to walk in at opening time and talk with Nick. He was able to order my shoes and was out in 7 minutes. Wonderful customer service. Quick and easy. Lifelong New Balance customer who will continue to drive an hour from my home to get excellent service.... Thank you....

They will not take returns from an online sale even though the paperwork you receive clearly states…read moreyou can return them to a New Balance store.

Based on an in person visit to Rally House VoA, and their "Customer Service", I can safely say…read morenever place an order with this company, and if you can stand the store, maybe purchase in store. First experience in Rally House, and walking in was...overwhelming to say the least. Bombastic bombardment of color and quantity of items, I don't have sensory issues, but if you do, don't shop here! It was difficult to peruse the flimsy racks, items were constantly falling off. Seeked out assistance, and the employee acted as if I berated him and like he was hiding and didn't want to be found. Wasn't particularly helpful, especially when he gave me a "free shipping code" (since the item I sought was not in store) and the code didn't work. Originally, I offered to return to the store to place the order, since most stores give you free shipping if you order in store, but he just made up this code so he can go on his merry way. Cashier was awkward and made me slightly uncomfortable, even though I was friendly. I've worked retail before, so I always make the most effort to be understanding and kind. Fast forward a couple days, I ended up placing an order online. Cue several days later, and neither hide nor hair of a confirmation email, or tracking...yet the charged my card. Since their site does not provide an email, reached out to Customer Service via their Chat bubble. 20 minutes, no response from a representative...tried texting using their provided number. It took 1 HOUR 17 MINUTES total for them to respond to me! Having worked as a rep in a corporate office, I know my managers/bosses would never except that..wtf is going on over there?! They weren't even nice to deal with via text. TLDR: All in all, Rally House carries a plethora of sports items, but many are of poor quality and both the in store and online experience are NOT worth your time or hard-earned dollar.

As soon as I entered the store, a salesperson welcomed me. I asked a question about a product, and…read morehe showed me where it was located - instead of pointing or saying, "over there." The sales associate at the cash register was also very friendly and professional. Thank you for excellent customer service!

Beautiful 2 story Dick's, with very convenient garage parking, for either floor you choose to enter…read moreon. Not sure why people have given it such low reviews. Highly recommended this Dick's location, whether you are running for a quick shop, browsing, or holiday shopping. I knew exactly what I was looking for, some new kicks. I walked straight to the back of the store, where the shoes are located in every Dick's I've ever been in. As soon I started looking, a sweet young woman Brett, started helping me immediately. While I was being my indecisive self, she retrieved several pairs of shoes for me, all the while helping literally 3 other customers. Brett was also helpful in giving me advise on which shoes are most comfortable for standing all day, and she did not lead me astray, the Brooks feel like walking on marshmallows. Brett also gave me her thoughts on which shoes were the most stylish, as I did not have a shopping buddy with me. Between her, and me sending a gazillion texts/pictures to my husband for advice, I found the right shoes for me. Did not think to takes pictures of the store, only shoes, sorry.

This location is always in stock and has things I need! From football equipment, to shoes, to bags,…read moresocks, and whatever else I need for the family. The staff are always helpful and the store is always clean. Probably my favorite Dicks store, always check emails and text for discounts and promotions.

This location is super clean and organized. The staff is nice and they have some great shoe…read moreselections at great prices.

The young men Brandon who works there is so rude to my child . I was looking for shoes with my…read morefamily and my son was looking for shoes as well. The Brandon guy kept yelling at my son asking him what brings him in today , can I help you today , and kept approaching him . My son is only 12 so of course he didn't have money and me and my wife were going to buy his shoes . But long story short me and my family felt really uncomfortable, I hate to say it but even footlocker treated me and my family better . Probably will never go back there again

I would rate this store below a 1 star. The service here is absolutely terrible I went in here with…read moremy mom looking for dress shoes we ask do you have dress shoes they say no we walk around and there is a whole section of dress shoes we use military discount on it they didn't put it on even though they said they did I recommend going to the kohls next door to get shoes there name brand and way cheaper than famous footwear

Nike blazers are great for working out or just to wear for fun. They have a comfortable tight look…read moreto them with great ankle support. i've had mine for about a year now and they've become my daily shoe because i love how comfy yet stylish they are. The blazers came out in 1973 and made a huge hit just this year. The white with the soft black nike swoosh makes the shoe pop and will match with anything you wear! The only complaint i have is when they're tightly laced they can be trick to put back in but it's easily fixable!

I wanted to get rid of my golf clubs and didn't know where to go. Someone recommended Play It Again…read moreSports. They bought my clubs and bag. I was out of there quickly. Love the place.

I bought my son a pair of soccer cleats. I get them home and he tries them on and he shows me they…read moreare coming apart. So somehow I lost the receipt so that's definitely on me. I take them up to try and return them. I'm told with no receipt I can't return them. Told no store credit so I ask how much will you give me for them and he says I can't give you anything for them because they are coming apart. The sticker that had the size on it that they put on all their cleats was still on the show. He didn't argue I bought them there but said there was nothing he could do. Also tried so sell a like new bat that cost $300 new. They offered me $25. I have had good luck there in the past but the last two times have not been good. Not sure what up but definitely will not recommend them to anyone.