The best cigar/pipe shop in Chicago (possibly the nation!) hands-down. Douglas was a pleasure to…read moremeet and work with, and my two friends each brought home a pipe thanks to him. Fantastic customer service, great selection of cigars at reasonable prices, and a staggering number of pipes and pipe tobaccos to choose from. A must-visit for a relaxing smoke and a walk through history!

Recent trip to Chicago, my husband wanted a spot to enjoy a good cigar, and I came across this…read moreplace. It definitely did not disappoint. From the warm greeting when we walked in, to the perfectly humidified cigars, and just relaxing at the lounge, the whole experience was so good. Definitely a spot we would recommend if you're in Chicago!

Great to establishment! Service was crisp and cordial! Humidor nicely stocked! Value was mid range!…read moreWorth the trip!

Great lil duck off and hide away. There's Not many places…read morein Chicago to go to smoke and chill this place was truly a blessing to find. It was Raining on and off on would be a slow day for must businesses, but they were open with great service and a great selection of cigars! I will be back first time I land back in Chicago.

Service was great! They had exactly what I was looking for, plus so much more. My dog is picky but…read moreate these with no problem, also priced well.

During a short trip to smoke station I asked Dominick what the heck this was. He explained how…read moreacted as a water replacement for your pipe, and that you're supposed to use immediately after cleaning it because this solution keeps the pipe clean. Oh, and it "tastes like strawberries." On that note, I was sold, and took it home to put to the test. Once filled, didn't have to clean this thing for a week, compared to the typical two days. On my next visit I'll be purchasing the apple pucker flavor! Thanks Dom!

Called this shop because I'm visiting from California to ask for a certain product and the guy just…read morehung up on me after asking. Thought it was a mistake but when I called back he picked up and hung up on me AGAIN. Customer service here is horrible.

Great Smokeshop! They carry everything. Very knowledgeable and awesome customer serviceread more

best cigar shop in Chicago downtown river nort Reasnoble price ,staff is friendly, also they have…read moreone of my favorite cigarettes Dunhill and Djarum cigars.

Decent selection nice to have a place downtown near where we were staying. The clerk was nice and…read morevery friendly

Very clean and respectable business. A nice selection of apparatus for all of your tobacco needs…read more The employees are also super social and friendly, but they never hold up the line.

Sold me a faulty battery, refused to exchange it and just had a horrible attitude overall. He was…read moresuper condescending from the jump when I just wanted to be compensated for a faulty product..

really nice convenient location and the prices are nice. my cart exploded before i even used it,…read morebad product. the staff was really nice

Service is horrible, I have never had a good experience here. The employees are rude and do not…read morecare about their jobs. I have never once been greeted when I walk in, I say hello and no one even responds, they look at you like 'what do you want'. The employee today was irritated that I woke him up from his NAP. I walked in and asked if they had a product, he lifts his head and says "nope" and lays his head back down. If you come here, expect to be ignored, dismissed, and made to feel like an inconvenience for simply existing in their store.

Best service ever. Thank you So Much, Manny and all the…read morefolks Rock. Best Glass in Chicago!

I hate writing bad reviews but it's important for people to be aware of the type of businesses they…read morefrequent. As a resident of the downtown area, this shop was my go to for different odds and ends, typically every few months. Over the years, I've noticed the jump in prices but attributed it to the renovations made to the shop. With Covid slowing down business, I understood the money had to be made up somewhere, and so I let things slide. After all, neighborhood shops like this are at risk...which is why they should treat and charge their customers fairly. A few days ago, I visited the shop and was quoted 3x the normal price I've been paying for the item. I was flabbergasted and thought maybe I heard the rep incorrectly. I didn't. Needless to say, I left, drove up the street to another shop and found what I needed at a fair price. Later, after reading other reviews, I realized that I wasn't the only one with a poor customer experience. In closing, I'm ALL for supporting small businesses but not when they introduce tactics like price gouging. Their decision to do so could very well explain why the shop is seemingly always empty.

They always smoke outside on the sidewalk and the stinky smoke puffs into the faces of passerbys…read more Yuck!

Always a go to Cigar bar while visiting Chicago!…read more The staff here always friendly, helpful and welcoming. I appreciate the covered outside area with patio heaters and big screen to watch sport's I'm not a cigar smoker, but we always find a stick for the husband to try and from my limited knowledge, they have a wide selection of great cigars. I also appreciate that you can BYO drinks .

It looked like Urban Pantry typically had excellent food. Their location was convenient. The store…read morelooked like they had a wide variety for the relatively smaller size compared with places like Whole Foods and Jewel-Osco. I was grateful that I was able to obtain some Fritos corn chips that I was seeking out.

I tipped the delivery driver through this store's app and website checkout, but the store used…read moreDoorDash as a third party and didn't pay the driver. Both the store and DoorDash refused to resolve it when I asked. Happened more than once to delivery drivers of mine too. Sure I have a terrible DoorDash rating now because of this too. Not ok -- support workers, tip them directly if you can, and avoid delivery from this place.