This Ralph's is off of Ventu Park rd & West Hillcrest Dr. Today, upon entering I can see how really organized this store is , how clean it is & with attention to details! Today I need to get flowers, there are so many options to choose from & for every occasions . Yvonne P. was working there today! She was amazing she was able to put 3 bunches together for me. It looked so beautiful! She did a very great job and with a touch of thoughtfulness & kindness! What she did was out of pure talent! I was so thrilled & happy how she did it ! Yvonne P. Was so caring, sweet, very thoughtful, genuine, courteous, helpful, very down to earth, kind. She has the positive up beat energy about herself that really radiates her personality! I would like to Thank Ralph's for my wonderful visit! I personally would love to Thank Yvonne P. For making my visit so memorable! I'll tell all my family and friends to come here! read more

Ralphs - Flowers - Grocery Near Me - Newbury Park, California

Most of the staff here, especially the checkers, hate their lives, and it shows. There's maybe one checker who is pleasant. The others, after the robotic "Did you find everything you were looking for", then go on to spend your checkout process cross talking to each other and it's really annoying and rude. The pickup crew are outstanding. Super friendly and efficient kids. This Ralph's is the exact opposite of any Trader Joe's. read more

Very convenient neighborhood market. Clean, professional, and friendly. The store has organic produce and other items that I use. I would recommend. read more

The cashier Rich was extremely rude and unprofessional cashiering my family and the nice lady in front of us . He missed the gap unfortunately and had to unring some items in her order that was ours. HE THREW A Fit the ENTIRE time. Mind you we and the lady in front were completely nice and respectful the entire time ...apologizing for not having the divider but he was still mad and completely rude towards my father and that's completely unacceptable. Instead of just canceling the order entirely and just ringing up the ladies two items again, mind you she only had bananas and parsley., He proceeded to unring all of our items that he overring on her bill and still came out wrong. We had to tell him again. She only had two items and we don't know why her bill was almost $8 dollars. He threw another fit. Got a manager code and fixed it slamming stuff in the process the entire time. Mind you HE was the only one angry in the situation and no one else was. Please respect the people around you because they were even respectful towards him and HE was still cruel .... Just sad how people act now and days... read more

That store is horrible. I just bought a lb of cooked shrimp and upon opening the butcher paper I almost gagged and they were very slimey. I don't know how the butcher did not notice this. I returned them immediately to the store and did not get ONE apology from the two people I spoke with. Not until I asked to speak to a manager was there any interest. I know full well they were not going to alert the meat dept. about the tainted shrimp either. I have gone to this Ralphs for years only because its so close by. I have received poor service, incorrect priced items and old, dated food. The remodel they did over the summer was a complete waste of money. Its a horrid store with disgruntled, unfriendly employees. I will not be going back read more

The employees are not very happy people. The produce section tends to have happy employees for the most part. Bakery section is okay, as well as the meat section. Additionally, this location is always getting robbed unfortunately. Go to the Ralph's on Moorpark Road or Albertsons on Reino Road which has a better selection and happy employees. read more

I don't shop at this Ralph since I don't live close to it. But I expected sane level of customer service as other Ralph locations. I had a HORRIBLE experience here with the cashier and I asked to talk to the manager, HE WAS THE MANAGER - his name is Joshua according to the receipt - He was very rude and did not give a care to a customer's request. I asked him from the beginning of the transaction, I want to key in my number when can I do it. He paid no attention to me. Went ahead with the sales transaction and I lost my chance to get the fuel points ! I asked if he can redo it - absolutely not due to gift card purchase. He said call the number you can get the points to my account I came home but there is no numbers I can call from the receipt !! I will never stop by this store again and I will avoid Ralph's from now on! Terrible customer service ( I spent $300 plus here) read more

Just the facts... Ralphs Newbury Park 18 pack Pepsi on sale $11.99. (Receipt says Ralphs saved you one dollar, IN BOLD PRINT. Across the street...Walmart sold me a 24 pack of Pepsi "not on sale" for $9.98 How did Ralphs save me a dollar??????? I paid two dollars more for 25% less product. Tonight I purchased a pumpkin pie at Ralph's Newbury Park. I paid $6.49 for the whole pie. Just last week I bought the same pie for $5.49 at the same location. So tonight... After paying for the whole pie I walked back to the bakery and bought 2 pumpkin 1/2 pies for $2.99 each. Since when is buying two smaller portions cheaper than buying the whole pie in a single packaging. The receipts are featured in the attached photos. RALPHS IS NOT saving you money the way they claim. To the contrary they are stealing from you. One bite and drink at a time. read more

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The store itself is fine I guess has what you want It's a clean store and looks good My only complaints are no one answers the phone when you call and if you ask for help they are NOT very helpful You are on your own!!! read more

Always my to go, and good experience up until today. Unfortunately something was ringing incorrectly and I asked the lady (rumer) in self checkout for assistant, instead of helping she proceeded to yell at me and then say "I don't speak Spanish" when the entire time I was speaking English to her. She didn't even take the time to check or even pay attention to what I said. The fact she decided to instantly just be racist is sad. read more

This Ralph's is my neighborhood store so I. One here a lot, most of the people there are ok, some are even helpful. But there is one lady that I learned is a manager of some kind (unfortunately I don't have her name) is very rude and has an attitude every time I see her. I complained to the corporate number but doubt anything will happen. I just hope that she gets re-trained or gets re-assigned. She almost yelled at me to go to another register, I have a physical disability and her line was closer to the door. But I went to the other register to prevent myself from giving her feedback that I am sure would have caused a scene. Overall I like this Ralph's better than the Moore park one but it seems like this lady needs an attitude adjustment in a big way. My hope is that my official complaint does not get lost, but it probably will. So I am leaving a poor review here. The other cashier even apologized for her "bad mood"! read more

The employees in this store have serious customer service issues. In all my life of many years, I've never felt UNCOMFORTABLE shopping in a grocery store. I get anxiety shopping in this store so I avoid it as much as possible. The Manager and staff are seriously flawed. Some are condescending but think their being friendly. Most are just unfriendly and/or unprofessional. They all seem demoralized. It really is bad. When you say "thank you" most don't respond. You can shop there everyday but they will never acknowledge you as a familiar face. It is seriously a real downer of an experience. read more

MUST READ!! Ralphs has always been my go to Grocery store growing up- I just had the worst Encounter with a Manager "Josh" at Ralphs, 583 N Ventu Park Rd, Newbury Park, CA 91320 (805) 499-6743- I walked in with my wife and my dog- (About 6 months ago a Employee told me Hi can you put the dog in a Cart. I said sure- Great tone- No problem- ) So six months later and SOOO many visits later a woman starts ringing my wife and I and our puppy. Jokingly and Lovingly I said to him "Theres a vicious dog behind you"- Its a Tiny toy Poodle Really Small and sweet- Has never EVER barked or bitten anybody. Josh was RUDE and Smug= Josh yells at me "That dog is not supposed to be in a Cart" in a nasally voice. Looks me up and down with total disgust. I said I'm sorry a employee here said it was ok to put the dog in the basket. Josh said no it was not. Hes yelling at me like I was a piece Poo in the Gutter and that it was ok to talk to customers that way. Then he yells Bye have a good day. I said Dont talk to me like that- Josh says Im not talking to you like anything- Twenty Paying Customers are watching him Berate me like this. I said yes you are and your acting Uppity and mean. Josh yells Bye have a good day. He kept yelling BYE Have a good day at everything I said. He kept saying it. I leave while my wife is with the cashier. I realize I have all the shopping bags with me. So I turn back around and I walk back in the store where my wife is with the casher- I hand her the bags and I whisper Apologize It's that easy. He Yells out loud so the WHOLE store can hear- BYE HAVE A GOOD DAY. I turned around to face him and he turns his back on me and crosses his arms. I said whats your name. He ignores me- so now I raised my voice Whats your name. He turns around all smug with his arms crossed like a TOTAL JERK. He Says Josh and I'm a Manager here (like it was ok for him to treat me like that). The whole time he would not let me see his name tag- He was hiding it. Walking out He Keeps Yelling Bye Have a good day. I yell back Knock it off. Bye Have a Good day sir. He wont stop- Then my wife comes out being helped with this kid that works there. I ask him- What happed - why is your manager like that?- He responded - He's he's mean to everybody. So where finishing loading up the car and I see Josh walk outside looking for me??? He's walking outside of the store up and down- He just never saw me because I was loading up the car- (I thought he was going to change his Tone and say I'm sorry for talking to you like that Sir- I was wrong and I apologize to you- your wife and your dog. I did not mean to be a Ruthless jerk, Sorry for yelling and sorry for letting CUSTOMERS HEAR THAT-) So I see him walking back inside and I jog up and I whisper "Apologize Its that easy" meaning I'll forgive you. But he yells in my face Bye Have a Good day and Walks back in the store! Evil Ruthless Jerk. He should NOT be a Manager there or anywhere. All this because of a tiny puppy and he was mad about something. NOT MY STORE ANY LONGER. JOSH is Strange weirdo. Surprised Ralphs keeps someone like that employed. He must keep all the employees scared of him. Total Creep I GIVE THAT LOCATION TWO THUMBS DOWN. read more

Ralphs - Josh must Hate dogs and Treated me Horrible. What a Total Jerk. Pass the word and watch out for Josh and his short temper. - Grocery Near Me - Newbury Park, California

I'm not a complainer, but I've had a bad experience 3 times now at the deli counter here. There is never a person to wait on customers at the deli. When you do get a person, they are incredibly slow. Today, the man at the deli was in the back breaking down cardboard boxes apparently. A man that was waiting with me and he had to try to get someone's attention so we could get service. The man had just come through the door with a cart full of broken down boxes. He was asked for help nicely. When he started to get the meat, the gentleman I was with quickly saw that he wasn't going to change his gloves. The employee reluctantly changed his gloves. I wish that if Ralph's is cutting down on their service they would hire more people to staff the deli and to work in the back. read more

Cashier Laura has a very bad attitude problem, went completely off on me right in line because I did not comply with her digital coupon demands. I did not know at the time that this particular product was on digital. She is not the only rude cashier in this store and when I tried 3 days in a row to complain the phone rang over 30 times each time read more

This store is depressing. It caters to one side of our community. The apartments directly behind it. Variety and choice is gone. Whenever I shop here I have to go to a second store because they inevitably don't carry basic items. Very disappointed. read more

I go to this Ralph's because it is a close distance to my home. I have to say the Associates need to address the customer with hello, thank you and have a nice day at least. Gossiping about another co-worker between each other in not only rude but so unprofessional. If this associate heard what they were saying, it could become a lawsuit for your company. The lady today then aggressively placed the receipt in my hand as she still gossiped about the associate. Her name was also mentioned in one of the other comments. Please address to your staff life isn't that bad and if do not like the job, find one that will put a smile on your face! read more

I came into the store today in a panic after i had locked my keys, wallet, and phone in the car (silly me). Still in shock, I walked inside to ask for help. MAURINE at the self-check out station went above and beyond to first check if I was ok, calm me down, and then problem solve. She was so pleasant and wonderful that it odd to say I ENJOYED this experience, however I knew God's hand was in my rescue. I retrieved my wallet and bought groceries as I got back on the road, in awe and gratitude for such a beautiful encounter and her commitment to customer service. Thank you so much for saving the day. God Bless You! read more

I always get my deli tuna from the Newbury Park Ralph's because the Westlake Village store even though the tuna is already made. If it's old they add more mayonnaise and lemon to it. Unfortunately Newbury Park did the same thing I spent 18.99 for deli tuna They r taking premade tuna and adding so much extra mayonnaise to stretch it out it's bad not good plez go back to original recipe adding extra mayonnaise to stretch it out is awful read more

I'm so confused reading all these bad comments. I live local and go to Ralph's sometimes two, three times a day. I have never had a bad experience with Staff, management nor fellow shoppers. The pharmacy is above and beyond professional. The florist is always refreshing, watering and putting out new plants . I am grateful for all the employee's they have always been pleasant and helpful to me. read more

I just got To This store at 8:20 is my good friend birthday which I didn't know about it so I come here cuz is very close where he lives I wanted a a small cake and a bottle of tequila I wait by the bakery I saw the baker in the back I wait and wait no one help me so I come to one of the self check out register and ask one of the workers if she can help me ( they tell me her name is Rumor I don't know if yachts true or not and when I ask her for help she gave me the nastiness attitude you can ever imagine like she doesn't give a sh.t about the store she was like if not one is there no one is going to help you so I told her that all I need it was a cake that was behind the glass and she said if no one is genre there's nothing I can do about it, but then she call the bakery and the guy that was there took his sweet time to come out so finally I got my cake then I ask her for the tequila bottle and with.A nasty attitude she open the door to give my bottle at that time I was like why is she acting like This cuz all I wanted was the cake that tequila and that was all , but when I ask why she gave me attitude she got defensive and told me that she wasn't going to help me cuz I had disrespected her and I don't why I disrespected her cuz I never said anything to offend her the only thing I ask her was why she had attitude I try to complain to other workers but I saw her talking to them and pointed at me so they defended her , if I'm spending my money with you I should be treated with respect that's all I ask for , I have read other reviews so I don't think I'm the first one that it nasty attitude from rumor , I hope you'll do something about this store read more

Paul in the deli Handled my complaint really well There seemed to be an issue with the production Aka breeding & sanitizing of the Hot & ready roasted chickens I experienced food poisoning He agreed to relay the information To correct the correct department I appreciate his attentiveness read more

They foods there are great and the service is awesome I recommend it and yea it's amazing read more

Ralphs - The also have coka cola 3000 - Grocery Near Me - Newbury Park, California

No checkers. No available to help. They are taking advantage of "less help" and higher prices. This store will probably be out of business soon. read more

I gave it 2 because there's the sweetest lady at the self check-out who's amazing. Otherwise I would have given it 1 star! She was helpful & attentive. However, finding out that Josh the manager isn't in, Xiochi the Asst manager or supervisor on shift who at this time was working at the flower department handed me a jar of water and seemed annoyed that I asked for it because their potted mini roses seemed to have dry soil as I noticed after shortly paying for them. (Bought 3 of them). As I was reaching my 3rd final pot in watering, she pretty much told me off to move over so she can help the person behind me who obviously was not even in a rush and was happily chatting with me with his girlfriend. I thought she was rude and disrespectful! It's my first experience here at this store and already disappointed and will be avoiding because of Xiochi! Not a nice lady at all! I don't care if you're busy. Be nice to your paying customers! read more

Big shout out to Mark in the meat department. He gave me outstanding advice on how best to grill my tri-tip. He also turned me on to a "Flat Iron Cut". It was delicious. Thanks Mark. read more

Went into the store, hoping to order a cake. No one was at the bakery, so after waiting for a few minutes, I went over to the customer service desk because it said to see the customer service desk. I waited there. There was no one there for several minutes I noticed there was someone in bakery, so I walked back over there, and as soon as they saw me approach, they walked in the back, and the other person just went out and started stocking bakery items on the shelves. Overall, the store is poorly managed and completely dirty. I will never shop here again. read more

I occasionally shop here and stopped in last week for lunch. I was planning on just buying a pre-made sandwich but none of them were quite the combination I wanted and the deli counter had an available sandwich maker so I had her make me a custom sandwich. It was made promptly, to my order and was tasty and fresh. The ingredients all tasted very high quality and the price was good. The chips that came with the meal deal were limited (she only mentioned pita chips as being available) but they were nice and fresh too. This is a typical Ralph's store with typical selection and prices. The aisles are neat and tidy and the shelves well-stocked. Parking lot isn't the best but it's okay and there are always spaces. read more

Ralphs - Tasty sandwich! - Grocery Near Me - Newbury Park, California

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Jose S. Was very helpful and knowledgeable. He is willing to help and makes sure his customers are satisfied. The fact that he can do 3 things at once and take time out to answer my questions was cool. This store is very clean and also a good place for lunch on the go. Good tasting food at the hot bar. read more

I bought sushi last night and they mixed up the avocado with wasabi. Like, the wasabi was in the roll instead of avocado. Not a great experience... :( read more

A young lady was taking a break as I was parking my bicycle and she shared with me her recent HS graduation and her appreciation for her job at Ralphs where she is earning money to continue her education. She was affable and upbeat. I was surprised to see her again when she bagged my groceries smiling and thanking me. Just a shout out to Ralphs for making my day brighter! read more

I get off late from work and this is the one of only stores open past midnight. Lately they have been playing a game and only leaving the self serve registers open after a certain hour. I know using the self serve is not rocket science , but after finishing a hard day at my job , I don't won't to have to do theirs too. read more

Old white lady at self checkout on a Sunday afternoon accused a friend of mine of theft for an item worth $1. She apologized which is good but her initial approach came off as rude. There are ppl that blatantly fill their carts up and walk out stealing items and this lady wrongfully accuses someone of theft worth $1. We will be leaving a complaint through the Better Business Bureau and other sites as well. read more

They don't answer their phone and there are always lines, at the deli and only one person working there!

Love the customer service in all points of contact at this Ralph's, especially check out. The people that work here have always been genuine and helpful! Aisles are well stocked and clean. Most prices on items with loyalty card are reasonable. Love the large amount of different kinds of La Croix they carry read more

I have to update my review after several sketchy experiences. I feel bad for the employees that have no recource against the unmasked people screaming, people with tree branches that swing them around at people like clubs, people breaking into cars in the parking lot, and people passed out in their cars after injecting drugs. It has seriously become a safety issue and I now drive a few miles to another store that does not tolerate this behavior at their location. Long lines and angry unmasked people walking around makes for unpleasant experiences. Ralph's needs to support their staff and hire some real security to protect their employees and customers. read more

This store doesn't sell hot soups as all of the rest Ralphs do and don't accept a smartphone pay at the register.

I really love this Ralphs location. They're so clean and organized, have amazing deals that even my local Camarillo Ralphs doesn't have! The staff is extremely nice and helpful. Great grocery store read more

The greatest Grocery store in Newbury Park, California, 91320. The manager "Gus" is so great he makes my old boss at Simi Valley, Home Depot Look like a child. Can't say names but he let a ASM Terminate me, i still say i was set up. Worked there for around eight years all reviews were outstanding. But he got his. Back to Ralph's, they are the best. read more

I used to really appreciate the quality and service at this Ralph's, but no more. Half their coupons advertised, they didn't have in stock. Other items seem to never be in stock there anymore. I told the cashier that, and he laughed. That's it. He laughed. I asked the packer to pack my bags lightly, she stuffed them (heavy) and literally tossed them in the cart. No one asked if I needed a carry-out either. (I didn't want to ask at that point.) When I got in my car, I called to speak to the manager, and the manager was totally gruff and abrupt. I used to love this store because of the kind people and items were there. Not anymore. I'm going out of my way to another Ralph's from now on. I gave it a 2-stars, only because some of the veteran folks that are still there. I'll miss those nice people. read more