TLDR: Avoid at ALL costs. We engaged with RamJack to get a quote for the foundation repair at a rental property of ours. We received a quote, and roughly a month later (on 7/25) after having closed on the property, we executed the quote through their online portal. A day or two later, I received a voicemail from Kim at their office asking how I wanted to pay the deposit (just shy of $6,500). After a few rounds of phone tag, we were able to pay the deposit via card with a 1.5% fee for the card transaction. At that time, Kim relayed that they would be in touch "soon" regarding scheduling the work. After a few weeks, I reached back out to their office and was told that the work would begin in "late September or early October" as they had a few larger jobs in the queue that needed to be completed before they could start ours. On October 27 - after unsuccessfully reaching out through their website - I tracked down a personal email address via their dormant company Facebook page and contacted the owner of the company by email. I referenced our contract number and the cancellation clause in the quote turned agreement and requested to cancel our contract and an update on the timeline for returning our deposit. Later that day, the owner responded claiming that he was not aware of our project and requested the address. I shared the contract, the address, and the dates that the contract was signed and when I spoke with his office staff. On 10/28 he called me while I was in the middle of a work meeting, so my husband took the call. The owner (Skip) proceeded to give my husband a song and dance about our contract not matching the name in their system and a disorganized office staff and that was why our project had not been included on their schedule. He concluded by saying he would go to the house "today" and be ready to start the project "on Monday". In fact, he did go to the house on 10/28 because we received a message from our tenant asking why he was there. On the call, my husband reiterated that we were canceling the contract and wanted our funds back. Skip confirmed that he would get us the money "ASAP" and requested we text him our address so he could "drop off the check tomorrow". On 11/1, my husband followed up to receive a timeline for the refund with no response. On 11/2, I followed up and indicated that if we did not receive the funds in a timely manner we would be forced to go through a Legal route. Skip immediately responded in an inappropriate manner and clearly took an aggressive defensive position. Throughout the remainder of the day he sent condescending text messages including stating that his holding our deposit and not refunding it was "your problems are not my problems." We finally received a check in our mailbox - hand delivered - on 11/9. Upon depositing the check at our bank on 11/14 (delayed due to the Veteran's Day holiday bank closure) we assumed that the issue was closed. As of today, 11/16, the check has bounced. Not only do we not have our deposit returned (nor the % fee charged to process it by credit card) but now we will also incur fees with our bank for depositing a bad check. Upon notifying Skip that the check bounced his entire response was "there's money in the account." Clearly, we will end up going the Legal route at this point which will only result in us spending even more money to try to get our money back. read more

From the first meeting through the completion of the work, this is a very professional contractor. During the initial visit, their representative made a thorough survey of the situation and I was fully advised as to the proposed scope of work and what to expect. When the day came for the start of work, plastic and plywood sheets were placed to protect my lawn as they ran their equipment to the excavation site. Jack, the job foreman, was very explicit as to what was to take place to his crew and to myself. It took a few days to excavate and install the steel piers. Afterward, there was a wait for the city's inspection before being able to backfill the excavation. Upon completion, the site was cleaned up as much as should be expected. Given the scope of work and the time required to complete the required work, I felt their cost and terms to be very fair. If you are in need of any type of foundation stabilization, I highly recommend contracting with Ram Jack of Ohio. read more