At one's worst time of need (loosing almost every thing from Hurricane Helene) Kathleen was an…read moreangle, reassuring & able to assist us with a climate controlled storage unit. Clean & convenient we couldn't be happier with the staff & service - I highly recommend Compass Self Storage. StevenZimmerman.Realtor Gulf Harbors, Florida

I've been storing my extra stuff here before compass bought it and never had an issue once they…read moretook over ever 6 months the price goes up and they had rat infest the building because someone left food in a unit and they didn't notify anyone I opened my unit one day to find rat fieces everywhere when I asked about then they told me what happened moved my stuff out to another company at half the price

Starting price was $75 bucks, went up to $89 after which was normal and i expected. 2 months later…read morewe got a jump to $184 per month. When I called, they said this was a standard market adjustment. So in 3 months time, the 'market rate' doubled. They would not negotiate on this rate or reduce to our original rate from just a few months prior. Edit: I see you responded. I contacted that number before posting the review and was told there was nothing you could do and that an 100% increase after 3 months was normal.

My husband and I came by to rent a storage unit and Nina assisted us quickly and effectively. The…read morestaff was very welcoming and helpful. We left happy and satisfied with the entire process. We ended up purchasing a unit and they were able to work within our needs. I highly recommend this location!

The staff at this location is fantastic. The place is always clean and bug free!…read more I have one unit on permanent rental and have used additional units as needed for a month or two. Each time the move in/out process is great. One suggestion, you can reserve on the corporate site, but I have found working directly with the site works out much better.

They increase your rent payment just after a couple of months from your sign up. My unit had a 46%…read moreincrease yes you read that right 46% iin less than 4 months went from $94 to $136 that is just bad business. My advice is to stay away from public storage rent from any other company! Needless to say I will be moving out and never coming back! I will also be registering complaints with the better business bureau and with the Florida state attorny generals office. This is an example of bait and switch!

Parked truck and trailer to offload storage when open. They had me towed, no call or notice. Pam…read morerefused to return my calls for reimbursement or customer service. Property owner would not return calls either. Postal service overpriced, PO just down the street anyway. Would never use them and buyer beware to the rest of you.

The storage has a parking lot sale ever so often. I just went as a seller to one and they would not…read moreallow anyone in the restrooms. Some of us are by ourselves and can't go back home to use the bathroom as we have stuff there to load. Neither Ace hardware that was in front of them or the storage unit themselves whom actually put on the sale would let anyone use the bathroom. I will never use either of these businesses nor will I subject myself to an all day with no bathroom to do their sale.

If you want to store anything and do not mind horrible customer Svc including a manager who…read morecouldn't care less... Just rude as can be. Going online to pay is an option to choose from however it's almost impossible to figure out. You call the manager and he gets pissy acts like you're an idiot and then has the website designer deal w you from then on out. It's a joke. Every year they bump your rent up pretty high w/o warning or asking. If u don't pay their new rate, you'll be slapped w a $10 late fee. GO ELSEWHERE seriously follow CT's review!!!

The actual buildings are nice and clean and well lit. Unfortunately their billing practices and…read morecustomer service leave a lot to be desired. They will send you your bill let every month so that you end up paying a late fee every time. The office girls are downright hostile and rude when you come in the office. Their online account/payment system doesn't work, and no one can be bothered to figure out why.

Beware! Have not found a department in this company that is average or above. The floor in my…read morebuilding has not been swept in over 3 months. The worst problems exist further up the line though.

My favorite car wash shares the lot with the storage, so I think they're hand in hand kind of…read morebusiness partners. The car wash is the kind where you put your quarters in and the time counts down. You provide all the labour. Which I'm fine with. It's what I prefer. Here for about $8 I'm able to do what I need to do to get my car as clean as I like it. Though I hate to say the "Spot free rinse" isn't as spot free as I'd like it to be.