We live in a remote area of the County. We notice immediately after the install that Jewelry was stolen (from another room) while we were working outside. We called the store and they said "we asked him, he said he didn't do it". . read more

I called to come into the store to check out samples because I am redoing my floors in my studio. Dan answered and said basically that I couldn't check out the samples because they were too busy with bigger jobs. Terrible customer service. read more

We were referred to AC Ramirez from a friend (who has made wonderful other recommendations) and I have to say I would not recommend them to anyone I know after our experience with them. Though very helpful and easy to work with during the planning stage, the actual installation of carpet was completely shoddy (they rolled carpet over a live electrical outlet, used horrible padding after we specifically requested a thicker pad, and the carpet is bunching in the middle of a room after a year of low use). What is worse, is the company has not been particularly responsive to fixing these problems (missing appointments, overbilling, etc.). The only reason I am not giving them one star is because they were helpful in the beginning and I do want to believe that this has been an isolated bad experience (since they were recommended to us). But, if you are like us and prefer to use local businesses in SB for remodeling and such, seriously consider some of the other flooring shops in town. read more

My experience with Michael and George at A C Ramirez flooring was wonderful. The office and the floor guys were great and finished onetime in budget. I would recommend them, for sure, as they were very nice to work with, start to finish and their prices were competitive . We did both hardwood and carpet. Thanks, Mindy M. read more

Ramirez AC Flooring is the Best!! We called Michael to give us an estimate on two bedrooms for hardwood floors. Quick with a good price and ready to install the following week. The flooring we chose was in stock. Vlady who installed are wood floors was professional and a expert in flooring. Our rooms look beautiful thanks to Vlady!! We will always use Ramirez A C flooring. read more

These guys come off as a good knowledgable shop, but, the can not follow spec's, do not understand instructions and will cheat on installation materials and industry procedures They talk a good sales pitch and then cut corners where ever they can. They want to get paid up in full before a person has a chance to thoroughly check out their installation. Then they start the Bullying and Demanding. I would not recommend them to anyone. Shop around and get references if you dare.. R read more

I just got carpet installed through AC Ramirez and they did a fantastic job! From the beginning, the showroom associates were incredibly helpful in assisting me with my selections. The scheduling department made it easy for the installation date to be coordinated and the installers were very professional, knowledgeable and experienced. I would certainly recommend AC Ramirez to friends and family. read more

Unfortunately I had a negative experience with AC Ramirez this go around and would highly suggest steering clear of their services, simply because of the owner's unprofessional behavior on a tiny little job. Would like to point out there are some helpful, intelligent and professional people who work there but unfortunately they work for Allen and get the wrath of his practices. Even as I write this an employee sent a message saying he was sorry for not being able to see he job through to the end, which I appreciate. Not a big fan of blasting a company online especially when good employees are affected, but with little alternative recourse I'd like to share my story and as always, try to stick to just the facts: I contacted AC Ramirez and eventually Allen about 3 weeks ago and asked if they still had the measurements and style of carpet they installed for me in 2012. They did not have me on file and Allen said someone would have to measure. I explained that I had a tiny window of opportunity before new tenants moved in and he assured me this would be no problem. The carpet from what I believe is a fairly simple, beige color and very neutral for a rental home. Ive been on many carpet websites and they all have similar options. The installer kindly called me this morning to tell me the carpets he was about to install didnt match and he wanted to make sure it was ok. He sent me some pictures and sure enough, the design wasnt even close. Called Allen who quickly pointed out he wasnt going to spend a lot of time on me today. Told him the carpets were not correct and he asked what id like to do. I said I'd like the carpet to match what was in there and he said that was not possible before Sunday when my tenants move in. The conversation took a different tone, Allen told me he was pulling the guys and wouldnt be installing carpet. I asked him to please return the corner he cut out of the carpet (which I never gave him approval to do), he got mad and said he wouldnt be doing that either and then hung up on me. It is Friday and with new tenants moving in Sunday, there is an old carpet with the corner cut out of it. Luckily there is another company in town that quickly took my business and sent me pictures matching the old carpet. Seems pretty simple and straightforward, and it is with the new company. Mistakes happen in life but unprofessional people like Allen dont deserve customer's hard earned money. There seem to be much better choices in town. Again I apologize to the hard working people at AC Ramirez, my issue is solely with the owner. PS - read Warren W's review as well, seems like he had a similar experience. read more

These guys do a good enough job, but be forewarned, the boss, like many bullies, comes across at first as a nice guy, but anything seems to wrong with the deal, he goes ballistic and cannot deal with you like a human being. Better to avoid this and take your business elsewhere. read more

I have been a customer and purchased carpeting and area rugs for my own home and office buildings, and used A.C. Ramirez Floor Coverings for many of my interior design clients over 25 years. This is a family run business, and Allen has been a great friend and vendor. Recently I had two beautiful exterior rugs made for my porch and a big area rug for the living room. The living room rug was thick New Zealand wool. Allen and the company stands behind their products, has terrific customer service and excellent superb product knowledge. read more

I would give them 4 stars, but they are terribly difficult to deal with. I called them on May 2nd, and they finally came out and did the work on June 6th. It was 14" x 14" repair to a wood floor. Install new wood, sand, and finish it with oil stain, which I provided. It isn't so much the time elapsed from when I first contacted them, but they simply wouldn't commit to doing the job. Both the workers, Braulio and Jose were very good, talented, and obviously great at their trade - nothing but good things to say about them. When you are looking for a service, the company should be able to give you a date, time, and an estimate in fairly short order. It was like pulling teeth. Justin gave me excuse after excuse - that their estimating software was down, not writing or calling back etc... Finally, after sending a nastygram asking point blank for them to be honest and tell me yes or no so I could try and find another company willing to do the job, Mike Carmel finally got back to me and followed through. They do good work, if you can put up with them. I've now tried to call about 10 times to pay with my credit card, but I can't get them to call me back, and today the phone just rings and rings. Also, their voice mail system, goes through a ton of names - giving you full 10-digit numbers (some of them incorrect) as if you have a pencil in hand to write it down instead of an extention. Poorly managed, but good workers. Hang in there people - they will finally get to you if you're persistent enough and the work will be well done, but what a hassle!!!! read more

They know their trade! I've dealt mostly with Michael on high end wood floor refinishes and his experience and knowledge is evident. They also have an impressive show room. Everyone in the office there is very helpful. Good people to work with and professional. read more

AC Ramirez wants one thing from customers and that is money. They don't care about much else and will quickly turn angry when they don't get what they want. You can save a lot of money by spending an extra few hours and comparing prices to other companies. Good luck! read more

One star here is one star too many. Should be minus one star. I chose this place based on a recommendation from my designer. BAD DECISION because it was a terrible experience from start to finish. Salesman was slick and unresponsive, refusing to break out the labor versus the material in the bid, so I could compare bids. The installer claimed the carpet was crooked (it was one stair) and I then ordered more expensive carpet (guess what, the stair and the pattern on it was still crooked), so there was a one-month delay and more expense (although the owner claimed he would work with me on the price). Installers returned and scratched up the paint and stain on my stairs during installation and seemed baffled about how to wrap the carpet around floating stairs without causing sagging in the middle. Once installation was complete, three weeks later I got a ridiculous email bill with an incorrect (higher) amount, claiming I was more than 30 days overdue. A correct email bill did follow shortly after, but the damage to my blood pressure was already done. My advice to anyone reading this: avoid this place like the plague... AC Ramirez is small time and knows nothing about customer service. read more