Thang and his team have provided stellar service for several years to meet our complex set of…read morecoverage needs comprising 6 policies. Every contact has received a prompt and informative reply, whether to review premiums, change coverage or report claims. The team's focus on customer satisfaction is awesome. Very highly recommended!

Thang has been my go-to agent since his State Farm days, and I truly appreciate everything he has…read moredone to keep me protected and insured. He is highly communicative, responsive, and consistently provides white-glove service. Since we met in 2022, he has always gone above and beyond to ensure my needs are met. I couldn't ask for a better agent--someone I can trust and rely on without hesitation. Thank you Thang!

They are very unprofessional and didn't help me to bring down my payment I don't recommend anyone…read moreto have insurance from them or please don't work with this agent Mr.Moody. I have asked and make schedule with him to talk over the phone but he ignored my calls. If I could I would give them zore in rate.

Although I did not get insurance with Anthony, he was friendly and very responsive in getting me an…read moreinitial quote and I appreciated this.

We've been working with Sunny for a few years. And he's managing our accounts amazingly. I've…read morereferred multiple people to him. I get so much peace of mind knowing that he's there supporting with our financial reality.

Sunny is a tremendous person who excels in what he does. He helps you identify your goals and…read moredevise a plan to get you on track. He does so in a very relatable and approachable manner. I would not hesitate to refer my dearest friends and family to him, and have done so in the past.

Making changes to insurance seem to take weeks to months of back and forth with Getty. My…read morecomparison is to past years of insurance where much more was online and didn't require a broker - simple changes to insurance settings were easy to view and shop around. Also getting an additional quote for landlord insurance is also taking weeks to finalize. My insurance required a water shutoff which cost $825 that I don't need, but with the current condition of insurance in CA I cannot make changes to the policy myself. I would prefer more visibility into pricing and faster progress. I tried several other options for insurance but farmers is the only option.

Excellent service. Getty is very knowledgeable, and helpful in going over all the details that…read morematter to you when it comes to the various coverage packages you need for your car, home etc...he guides you and ensures that you are able to make a decision that works best for you. Best of all, Getty makes it a point of being there for you when the time comes for you to make your claim.

Came in to renew my dad's membership and pay his car registration. The person who checked me in…read moreseemed bored but the lady that helped me at the DMV desk was so helpful and nice. She even went above and beyond to help with my dad's insurance. I wish I could remember her name. All in all it was very quick and it was a good location. Wasn't busy during my visit which was nice.

Customer services hit or miss was waiting around the checkout counter to be helped for five minutes…read morewith no assistance and another check the travel profile on the one next to it. A bigger Indian lady came to help the person behind me in line where I still had all my documents on the check-in counter waiting to be helped. I came for a replacement placards and and asked if I lost or sold them, where I had to correct that that my vehicle never came with them and I'm here for a replacement. she hadn't l mentioned ID was needed at time of check in which is when it should be stated just giving a paper to fill out.

HORRIBLE customer service!! I've been waiting 3 weeks for Kaycy to call me back and have left…read morenumerous messages. The first time I called she said she had to go to school and could not finish my information and asked if she can call me back and I said yes, but big mistake~! They have not called back or anything. Such a shame, I was not only looking for myself but for others as well. WOW, After posting this review someone called me back within 2 hours~! Then they said they were just calling a missed call on their phone. I said AMAZING! after over a 1/2 dozen calls and messages you JUST NOW want to return a missed call from a number? She then said she is not Kaycy, I said no maybe not but funny how I post a review on YELP then you conveniently call back. SMH, She again said she is not Kasey and I said No, you but employ her correct, and she said YES. The following day guess who calls...... KAYCY! SMH

My sister recommended me this location and I was not disappointed at all! Doris is a sweetheart and…read morevery professional. She is very knowledgeable and was able to answer all of my questions. Everyone is friendly and attentive. Right when you walk in, there is always someone ready to greet you and smiling! I was able to have do my auto insurance with Doris, and she was very helpful throughout the entire process. I definitely recommend this Allstate branch.

Let's be real. Insurance companies are crooked. My car is getting older every year yet my…read moreinsurance rates are climbing every year despite my excellent driving record. Home insurance is no different. It's required for everyone who possesses a loan yet if you live in a fire zone, you are considered "high risk" and will be expensive, if you can find it. Now if you live in CA, every area is a fire zone. I bet you they even consider Alcatraz a risk bc there are trees on the island. This year I finally decided to put my foot down and look for another company for my Homeowner's bc of the annual price hikes. I called Richard and got a really attractive quote but there were some conditions: 1) I need to install a Moen water flow monitoring device 2) I need to have a gas shutoff device and 3) Need to have an alarm system active which was not disclosed to me when the quote was provided. I felt this was a bit shady since this spending adds ~$600 to the amount I'm trying to save. The Moen monitoring device is not cheap. Since I have a 1 1/2" inlet water feed, I needed to buy the largest one Moen makes which is $500-600 on Amazon. I called around and some plumbers will sell them to you but of course they upcharge you so you're better off buying it yourself and hiring a plumber to install it. For complete transparency this total cost can set you back $2500-$3500 installed. All this device does is monitor your water flow and can shut off the water in case there's a pipe burst. Not very likely tbh but it's just another way Farmers is trying to disqualify anyone who cannot meet their demands. The gas shutoff device was a requirement for all homes built after the year 2000 in CA. My house is only about 5 yrs old which means it has it yet Farmers REQUIRES you to provide proof it was installed by the builder which I could not provide. That's like asking the builder to provide proof that you have 5/8" drywall installed. You know it's there, they know it's required by code yet they are finding another fiery hoop for you to jump through. They would not accept a picture as proof but wanted specific documentation which was impossible to obtain. I called PGE, the city, the builder, the plumber who build the house, and even the manufacturer of the device to see if they could provide this documentation. I spent weeks and finally was able to get the proof Farmers finally signed off on it. Throughout this process, Richard was very helpful. He return my calls and provided advice on how to obtain proof for the gas shutoff. He was actually compassionate about my ordeal and even offered to help pay for a plumber to help me obtain this certification. In the end, I got it figured out but I still stand behind my statement about insurance companies being scammers. They know homes built after 2000 has them installed yet they still force people through this agonizing process. The ones that cannot provide it simply get dropped and they are ok with this. I give Farmers a big fat 0 but Richard So's office a 5. Thanks Richard!

After the following review, Richard So's firm called me and helped me with purchasing additional…read morepolicies. They were knowledgeable and responsive to my questions. --- I have been using Richard So's Farmers Insurance services since 2000. I have a total of 7 policies (home, auto, umbrella, CEA etc.). In the last few months, Richard's team is super unresponsive -even after you do multiple email follows ups or phone follow ups there is no one getting back. I am trying to buy additional insurance policies, and each of these new requests are assigned to different people and even after numerous follow ups and email to Richard, no timely responses are provided. I am concerned about how this company will respond if I get into an accident and need a body shop referral or need a follow up on renewal of my existing policies, because the company is not even responding when I am requesting to buy additional policies.

I made request to switch to new agent from Sue Chen 45 days ago. I told Sue and she was ok and…read moreeven offered to help. But until today the switch isn't successful. During this period of time I have contacted Allstate customer services at least 10 times. Finally I realized somebody played game behind this. FUNNY enough Sue yesterday told my wife she didn't know we wanted to change agents!!! Sue, you are no good at helping us but really good at playing game.

They have very good agents in their office. All of them are very nice and knowledgeable. They…read morehelped us to lower the price as much as possible and give you a good plan. Totally recommend to come to this office!

With all that I've been missing... Where have you been Farmers? But right there in clear sight…read more From Its lovely office to its hospitality and excellent customer service, and as a first time farmers member its low price that got me 100% Satisfactory. I will be saving 200 more on 2 vehicles covered rather than 1for the price of 2.The simplicity and understand its definition of coverage was well explained by Leticia and Leroy. I was refered by one of their old time colleague Vic (who has one of the Fastest Customer Care Mail In Service in Newark). THANKS for referring me!.Lastly, I just need to put out there leaving Farmers Office In Newark, ca has made my day to day life feel much lighter and secured for myself and as for my family. and thats all a mother of 4 cant ask enough of Its being placed in the trust and comfort of Farmers hands! Thank you!I have obtained A 100%Customer Satisfaction! Business well Appreciated!

Highly recommend Rosalie Duimstra Agency for your insurance needs. Rosalie and Lloyd come through…read morefor me when I need insurance service needs. They communicate closely and make sure all of your questions are answered and thorough explain what you are covered under their coverage. Tai & Katie

Great customer service. They are always available with everything I need. They customize your…read morecoverage that you need, so you do not pay extra for thing you don't need. Since you have to have insurance why not pick someone that knows you and that you trust.

Called to request a quote a gentleman answered asked a few questions and was on hold a couple of…read moretimes. He had my address and dob only not my cars info or my husbands car or any of my husband's info for that matter and the guy said he'd look for the best rates.... obviously nonsense but why even call him on it... I was a potential client who could have been spending up to $500 monthly.