Steven was very attentive and responsive when he was trying to earn my business. A couple of years…read morelater when I had a problem with my policy he never returned my call. When I finally got ahold of him he told me I needed to contact the insurance company myself since there was "nothing he could do". Uh, isn't the insurance agent supposed to represent me and be the middle man? Very disappointed with his service.

Like others stated here, they were very helpful and responsive when earning my business or trying…read moreto convince me to increase my coverage, but when I need help to make a change to my policy, they are non responsive. Excuses that my emails were going to SPAM, but why are they returning my phone calls when I leave a message? The outgoing message says they are checking voicemail every 30 min. I have mixed feelings because they helped us find a home policy when no else was successful. But, I'm in the middle of a refinance and it's being held up, because I simply need a previous lien holder removed from the policy. Not sure how I will proceed for future insurance services after my loan is completed.

Mika and her team are incredibly helpful and supportive. I would feel bad to not write this…read morepositive review on their company. My spouse and I had to use her services towards the end of last year, and she was able to guide us through the complexities of health insurance and help us find what works out best for our situation. Having a 20 month old son at home, and my spouse taking time off work, we had enough on our plate to think and plan about... When we contacted Mika, she and Sally were very responsive, despite how busy they may have been, and helped us reach a certain deadline to make sure we didn't lose any coverage or had any gaps in our coverage. Three words of how I felt after working with them... Peace of Mind. Thank you Storz Insurance! You guys rock!!!

I met for Mika Storz for coffee a few weeks back. Her knowledge of the insurance industry blew me…read moreaway. If you need someone to unwravel the birds nest that is the new obamacare system. She broke it down in basic English for me so that I could figure out what company and policies were best for my family.

I dealt with Binh. I was getting a kind of insurance where the agent doesn't get much of a…read morecommission, if they get one at all. It was next to impossible to get an agent to call me back, much less help me get the insurance (see my review for Tonk Insurance), but Binh went above and beyond. He got my daughter crayons and a booklet to keep her busy while we were there (kudos for that!). My application got rejected because I didn't provide *exactly* the right copy of my i.d., so I took the right one to him and the day he received the rejected application he fixed it and sent it right back, then called me when he had confirmed that they had received it. WOW! Thank you so much!!

Excellent service. Great price. Binh (aka Josh) is professional, he knows what you want and make it…read morehappens with reasonable cost.

Dave Homer has been stellar in assisting us in finding the right insurance to fit our life style,…read moreduring a time insurance in general, is an absolute mess.... He picks up his phone consistently, responds to email, and is very knowledgeable overall. I sincerely appreciate his efforts, and I am very fortunate to get to work with him. He has found a forever client in me! Thank you Dave!

This has to be the worst insurance agency with the worst agents and worst support staff in the…read morecountry. Their secretaries complain to the agent if you aak them a question they don't know the answer to, and agent Ed Silco will not return phone calls. I have 10 phone messages in to him, and he will not returm my call even though he continues to earm money from my policies. Agent Silco told me he was going to combine my three policies, that is after he had already started to do so without informing me. As a result of this, by him giving me incorrect new account numbers and telling me to disregard all requests for payment until all the policies had been combined, the insurance company cancelled my homeowners policy. This will cost me about $10,000 a year extra premium with the other company. This company and particularly Mr. Silco needs to lose their license and be barred from participating in the insurance industry.

Tina, 3000miles per…read moreyear? That was a false statement. You are the one that I signed up for in your office you did not tell me that and I still have our agreement. I could've sue your company for being a fraud!!..STAY AWAY FROM THIS COMPANY PEOPLE!!!

UPDATED: 2/27/2019…read more Everything that you needed to know was told to the contractor. The professional contractor stated adamantly that he never dealt with an insurance company that wanted to talk directly to the homeowner so incessantly. The only logical reason from our point of view would be that you were trying to find 'fault' in our proper claim. In any case, it was quicker and easier to handle it as an out-of-pocket expense than to deal with your office. State Farm used to have these commercial that ends with a song: "Like a good neighbor, StateFarm is there..." Well, YOU weren't 'THERE' for us when we needed ya!! Folks, we all get insurance for that safetynet. If they treat an extremely long-standing customer like they did then god help us all when we need this State Farm agent for some once-in-a-lifetime-catastrophic event. Sadly, I wouldn't want to even think about it...

My family has been with this office for decades. They've always been super helpful, friendly, and…read moreknowledgeable. Every time we've had a claim they've walked us through it and made it as easy as possible. The best experience I had with them though was after my parents passed away. I didn't have clear records, didn't know anything about policies or payments, I was very lost. They were incredibly helpful, patient, and really just caring. Highly recommend.

My husband and I have been with Kathy Barber/State Farm for 35 years…read more We have always had a great experience rather it be with Kathy herself or the assistants in the office. I recently had a problems with an odometer reading for one of cars. I posted the wrong milage amount so we needed to get in corrected right away so we would not loose or safe driver discount. We have relied on Tina Lopez in Kathy's office a lot. She has handled all our problems including this one. She has helped out with our auto insurance and always explains why things charge or fixes if it should have been. We are truly happy with Kathy and her staff and would highly recommend this office for all your insurance needs.

My husband and I have been with Farmer's for a number of years, with Erich as our family's agent…read morefor almost 10 years. Prior to that, we had a different Farmer's agent, who was difficult to get a hold of, not helpful and rude on the phone. Erich is the exact opposite and we are so happy we found him. He is very responsive and on top of things. He literally emails back within minutes and calls exactly when he says he will. It's very impressive. He is patient and willing to explain things in detail, sometimes more than once. He's answered so many of my dumb questions and has provided sound guidance during policy reviews. I was also in a recent auto accident (not my fault) and he was able to provide much needed support and guidance regarding that situation as well. Honestly, he goes above and beyond. Although I'm sure he is busy and has lots of clients, he never gives off the impression that he is too busy for us. Instead, every time we talk to him, he answers all our questions thoroughly, making feel like we are worth his time and that he is here for us. We couldn't ask for a better agent and if I could rate more than 5 stars, I would. Highly recommend. We originally were just working with him on home insurance, but we were so happy with his service and attention to detail that we moved our auto insurance and umbrella insurance over to Farmer's as well.

Erich has been an amazing insurance agent for the past 9 years. He is the type of _personal…read moreinsurance agent_ that went extinct in the 1980s. He as been with me through countless moves, life changes, vehicles, small business changes and life partners! He responds to my needs so quickly and is very honest about what insurance actually fits my current needs! After 9 years, I can genuinely say that he makes a concerted effort to work with you to get you the best insurance for your life and your needs, not the most expensive insurance that will make him and the company the most money. I wish I could get such great customer service from every company. I have had many other insurance companies over the years for all sorts of insurance (event, business, life, auto, renters, etc.) - all of those other companies have been slow, difficult to deal with, lackluster attitudes, impossible to reach a real person etc. Even companies where my premium was $$$$ for a huge policy! Erich provides amazing service without having to be a huge customer. Yet, he doesn't shy away from complex policies either! At one time my partner and I had 3 motorcycles, an RV, a box trailer, a pick up truck, a sports car, a mini-van, and another passenger car all insured with him. Plus our home owners and renters insurance policies. You may think that he was awesome because of the volume of business we had with him - no - he was just as impressive when I just had my passenger car insured with him at the beginning, 9 years ago. Give Erich a try and discover what it is like to actually have personal insurance agent who provides real customer service and actually helps you figure out what insurance your life actually needs. I know that I sleep better at night because of Erich.

Sean is easy to work with, knows his stuff, and is quite helpful and very accommodating. A great…read moreagent to have on your side.

Sean Rovai has been our home, auto, flood and umbrella insurance agent for 25 years. After all that…read moretime I shouldn't be surprised at the continued high-quality level of service and real caring he and his staff show us: they are true professionals and really good people, too. But as customer service levels drop everywhere, they do keep surprising us because they are so clearly different from everyone else. As my husband and I are now seniors on a fixed income, this is especially important. The two big events that stand out the most where Sean has helped us in an especially difficult time were when we had to evacuate for the CZU Fire in 2020 and all the post-fire insurance and other hassles and costs that caused, and then the last several months after Farmers dropped us for fire insurance and everything got unbundled, causing potential chaos, a shift to the California FAIR Plan plus a separate wraparound policy, and unavoidable higher costs. Sean and his team worked hard to get us the best possible deals. Now, we just finalized an auto and umbrella insurance plan they found us that is saving us quite a bit. We highly recommend Sean and his team without reservation.