My experience with your finances person Jay was very distrusting…read more First he quoted a price in my presence and then changed the paperwork to my credit union. I signed papers stating that I was transferring my Handicap license plate to my new car. Well today once I arrived there Jay order regular license plate and Told Me There Was Nothing That Could Be Done". I made it clear to Jay the finance agent that I have it in writing that I was keeping my Handicap plate. I made it clear it his mistake and to correct it, call me when it done. He wasn't helpful at all in trying to correct the matter. I asked to speak to the person in charge and He said he was in charge. Being deceitful to your clients is bad for business.

Do NOT buy a Nissan Rogue! My 2023 engine literally went up in smoke and I have no updates. No…read moreloaner. Nothing!

DON'T BUY HERE...., If you want a great experience buying a Maserati, go SOMEWHERE ELSE other than…read morethis place. We explained to the salesman (Eddie Murcia), that we were looking for a vehicle that had low mileage, was just returned off a lease ,accident free, and one that wasn't being used as a demo. We ultimately found out the hard way that wasn't the case with this vehicle . They treat you terribly, don't return calls , and the owner (Mark Abaid) and General Manager (Robert Chakamian) are the absolute worst people you will ever deal with in trying to resolve an issue at this dealership. I have pictures and proof of everything written in this review to back it. They sold us a 2022 certified pre owned Maserati Levante back in April of 2025. What we bought was a huge headache even till this day. The car fax was not accurate. We found out the front bumper was painted, driver door and rear passenger door was painted and the clear coat was chipping after bringing the vehicle to get professionally detailed and paint protection film applied. The car fax isn't worth the paper its printed on. After months of trying to get this resolved, they took the vehicle to their so called "quality " body shop and made it worse back in June 2025. Each time it was taken to the body shop in Springfield, NJ , I got an alert that my vehicle was being driven in excess of 80 M.PH. The dealership left the previous owners license plate in the vehicle. The vehicle was turned in back in December 2024 and the vehicle was being used by this dealership with the previous owner's license plate for months. As a matter of fact, The salesman was the one who picked the vehicle up in December 2024 but was told it was turned in a couple of days before will bought it. So much for transparency. Months later, they added bogus information to the car fax by saying they performed work on the vehicle while it was in our possession on several dates and it states the vehicle was turned in on April 23, 2025, from the lease. The vehicle was purchased on April 22,2025. It took 9 months from the purchase to give me the certified pre owned checklist which was missing my signature on it and dated April 25th 2025 ???? So, did the vehicle have the 120 points checklist completed? Is the checklist accurate if dated after the vehicle was in our possession? I had asked for months for this checklist and it was finally given in December 2025. This matter hasn't been resolved They should have been honest from the day we walked into that place. I have way too much information to list in this review as to why you shouldn't buy from Maserati of Bergen County . We wanted a fun vehicle to enjoy not to lose money on paint protection film on this "so called certified pre-owned vehicle" that had to have the film removed to fix their inspection points of the check list. Look at the attached pictures and you decide. Save your self time, aggravation, money and buy somewhere else ...You will regret walking through their dealership doors. Great job standing by your dealership and representing the Maserati Brand . This place should be looked into their business practices by the state of NJ. I should have read the reviews before I purchased from Maserati of Bergen County. Those bad reviews are accurate... I already reached out to the consumer affairs reporters for channel 4 and 7 news ....

I stopped into this Maserati dealership and spoke with Tim Buckley from the dealership on March…read more23rd. I was going to trade in my MC20 for a Suv for work. Tim requested a payoff and the sticker in which I provided to him within the next 2 days. Tim has not reached out to me as of yet. Today I received a call by another salesman from a lead, from which i emailed 2 weeks ago, they are now following up. The new salesman must of had me on speaker phone with Tim in the background and they told me to have a good day and hung up after I told him "not getting back to a customer in over 7 days is unprofessional" I would not recommend buying a car from this dealership, be aware.....

Excellent place to buy a car. I have been going here for about 15 years even though the dealership…read moreis about an hour from my home. That's how much I love the place. In sum, Rocky and Chris worked so hard to get me a car that fit my budget and gave me a great deal (the monthly payments are actually less than I expected).

Had a rough time with Wayne Mazda who was not willing to budge on a car that matched my brother's…read morebuild criteria - CX-90 Turbo S Premium Plus. They let us walk and I was good with that since I was put off by the fact they would not give us the price for a car that had a few less options than another car they positioned which had the white interior (we did not like white) and more options. I am visiting from CA and needed to get this transaction done and I remembered a referral by a lady we met months ago at Ramsey Mazda to get in touch with Willy, whom she bought a car from. We met Willy over the weekend and Willy was a gem of person and no nonsense. He found the tan interior we liked in his inventory book and even though we were keen on a red or blue exterior, Willy, opened our eyes to the Sonic Silver color. It was a great call as the color lends itself to the ambient lighting. Negotiations were easy and we were off by $500 so we agreed to meet halfway. Willy throughout was charming, knowledgeable, respectful and funny. We liked his style 100% and my brother and I agreed to go with Willy and Ramsey Mazda. We were paying cash and the price was right so win, win! Thank you Willy! Today was pick up day and Chris the Customer Experience representative went through the bells and whistles of the car including pairing the vehicle. It was a smooth transition to us and he was thorough and detailed in his approach. I was surprised to be handled in such a professional way near post sale. I was thinking Kudos to Ramsey Mazda so far for having two outstanding team members through the buying process. Thank You Chris! After Chris was done with us we went inside to sign documents with Donovan and go over warranties. He was detailed and explained the extended warranties meticulously and answered our myriad of questions fully in black and white terms. Since it is my brother's first car (I am a Jeep guy) we thought it would be best to get coverages for peace of mind on a $60k car. So we maxed out the warranties and Donovan put us at ease in regards to this investment and we were good with it. He really did a great job of positioning the warranties considering things that happen along your car's ownership journey. I have went through some of the mechanical and cosmetic concerns over the years so buying the mechanical and cosmetic warranties was a no brainer - I generally get warranties on my higher end cars. Well done Donovan! That was it! We paid cash for everything and we drove it away. Huge shout out to Willy, Chris, Donovan and the team at Ramsey Mazda for an EXCELLENT buying experience! Superb and well executed ladies and gents! So if you are looking to buy a Mazda and deal with an All-Universe Team of Professionals then this is the place to go! Thank you Willy, Chris and Donovan!

These folks are straight A's across the board from SALES to SERVICE highly recommend. Just picked…read moreup a 2025 Lexus GX550 Premium +. I can't believe how many compliments I have received since taking delivery.

Misrepresented Warranty Products and No Resolution After Two Weeks…read more I have been a loyal Prestige Lexus of Ramsey customer since 2006, but my recent experience has been extremely disappointing. I was sold what I was told were Lexus OEM warranty and service products -- including a Lexus extended warranty, Lexus road‑hazard protection, and "free oil changes for the life of ownership." Two years later, I discovered that none of these were Lexus products. They were after‑market Lithia Motors service contracts that most Lexus dealerships will not honor. This was never disclosed at the time of sale and has caused significant issues when trying to obtain service. I have been speaking with Robert for over two weeks, and despite multiple follow‑ups, there has been no progress, no updates, and no resolution. I was told I would be copied on emails to managers, but I never received anything. The lack of transparency and accountability has been extremely frustrating. Consumers deserve honesty when purchasing warranty and service products. Misrepresenting after‑market plans as Lexus OEM coverage is unacceptable, and the refusal of multiple Lexus dealerships to honor these plans confirms the problem. I am simply asking for what I was told I purchased: genuine Lexus warranty coverage, genuine Lexus road‑hazard protection, and a genuine Lexus maintenance plan. After two weeks of trying to resolve this directly, I still have no answers.

Bespoke experience and assistance provided by Adrian Bordon and his team: from booking to providing…read moreme with the ride home complimentary. Excellent hospitality and customer service.

My when service and they make damage my car and I trying to call two weeks but no one call me back…read moremanager no available all the time meeting 2week don't go there they have only new technicians bronze

Went on Memorial Day & leased a bZ LXE. Great dealership, very friendly and professional. Josh took…read morecare of me and set me up with Dylan, who is an amazing salesperson. Very sweet and caring. I didn't feel any high pressure, I was able to choose the car I wanted and take it home that day. I went back the next day to drop off some paperwork and they charged the car for me. All in all I'm very happy and I will be keeping in touch with them.

I leased a brand new 2025 crown Signa; the salesman didn't know all the features, and we were left…read moreto figure it out. Next, they had time to sell us the leased warranty package, but not mention that we would lose the ability to start our car on frigid mornings from the house after a year. That's a package u have to pay $25/month or buy it from dealer! Next, we brought our car in for routine oil checks, well after the second one, the mechanic must not have tightened the oil cap, and after a week, I had to bring my car to my local mechanic who found an oil leak, and I was down 2 quarts. Prestige, will NEVER right on the repair bill what they found, but only what the customer reported. This oil leak caused numerous blotches of oil in our newly black-topped driveway, which I told them about, and it fell on deaf ears. I have been asking them for reimbursement for the extra oil of $53.30, the 2 Quarts that leaked everywhere, and all over my newly paved driveway. They have rudely ignored my requests for reimbursement and to remedy our ruined driveway. I I WILL never recommend this dealership to anyone! Janet & Hector Rivera

TLDR: Got a fair price on the car, and I would be willing to buy from them again. Good place to…read morebuy a car from, but add $1023 to advertised price to price-shop vs Carmax and Carvana. Car bought was in good condition. *5-star rating reserved only for dealers who add only tax and $175 doc fee to advertised price. They also should have changed the oil prior to sale, since it was slightly past due.* First thing people want to know: there is no bait-and-switch or time-wasting. You ask about a car, you'll get to see it and drive it. I purchased a used Acura RDX from them recently, and overall, I would say it was a good experience. The car was cleaned well prior to the test-drive, and they kept the appointment time. They were also accommodating for my arrival time change. The salesman was knowledgeable and attentive. The OTD price was very good. Having said that, the fee for nitro fill ($399, should be $0) and doc ($799, should be $175) is essentially mandatory, and that adds $1023 to the sticker price. For those who don't know, nitro fill is not a value-add (normal free air at Quickchek is 78% nitrogen, as is the air you're breathing right now). The doc fee should really be $175 (reference NY regulations on this fee). In their defense, almost all dealers charge these kind of fees in order to get to the bottom of price sorting searches, so competition pretty much dictates that they need to use these practices, too. I can understand the need to cover overhead, staff, rent, etc at a premium high-income location, but I would prefer that dealers operate like Carvana/Carmax and just build it all into the price, as opposed to tacking this on at the end in order to appear at the low-end of price-sorting on cars.com. ~1 month ownership check: No mechanical or other functional issues have come up. Car running great and as-advertised. I did need to change the oil, as the oil was last changed 1 year ago, and they should have done that prior to sale.

This is one of the larger bmw dealerships in the state with a huge selection to choose from…read more Jesus V took great care of us yesterday and we left with a beautiful convertible after trading in our sedan. We made an appointment the day before making the 2.5 hour drive to see a specific model we've been interested in, and were very pleased that we didn't have to spend all day there. The wait times between the test drive and paperwork signing were minimal, and everyone we interacted with was super friendly and nice to chat with.

Review of buying experience during C-19…read more I've always admired the WRX since it hit the U.S. shores. I was smitten with the "bug-eye" subies in World Rally Blue. With the shit that's been happening, I took the plunge and bought ONE of my dreams cars. I hate buying cars from dealerships and know all the sales tactics because once upon a time, I was a sleazy car salesman. My experience at Ramsey Subaru is nothing but positive. I dealt with Clayton M. and Alex P. and got the car and the pricing I wanted. A few phone calls, several emails and my order was placed, some time passed and the car arrived. The entire transaction was handled remotely and I couldn't be happier with the experience. The delivery, financing and product walkthrough was seamlessly perfect. If you're in the market for a Subaru, I highly recommend Ramsey Subaru!!! My drive home was epic!!! Thank you, thank you Clay and Alex!!!

Alex and staff were great in our purchase of a cross trek. Simple pricing. Well spoken and…read moreknowledgeable about the vehicle.