Scheduling my appointment was very straightforward -- I was able to get an MRI slot within two weeks, which was a pleasant surprise. The facility itself feels calm and well-organized. The MRI room is spacious, though quite cold (which I expected), and it appears they operate with only one machine, so each time slot is reserved for one patient. That actually helped the experience feel more private and less rushed. Since this was my first MRI, I was understandably nervous. After completing the initial paperwork, the technician came in and carefully explained each step of the process. I appreciated that they didn't rush me -- when I hesitated and needed a few minutes to think things through, they reassured me that there was no pressure and encouraged me to take my time. They also explained that if I truly felt uncomfortable, I could always discuss options with my doctor, which helped me feel more in control. When the technician returned and noticed I still seemed a bit anxious, they checked in again to make sure I was okay. That small moment of emotional reassurance made a big difference. While MRIs are naturally stressful, especially for first-timers, the staff's calm attitude and clear communication helped me feel safe and supported throughout the process. Overall, a very smooth and considerate experience. The professionalism combined with genuine patient care really stood out, and I'd feel comfortable returning here if I ever needed another scan. read more

I had an appointment at 5:30pm I called at 4:15 asking if I could come in early the receptionist told me that it was okay and to go ahead and come in early. I arrived at 4:35 and checked in. I still had to wait over an hour ! Past my scheduled time. I don't understand why they said I could get seen earlier. I still waited past my scheduled time and finally got seen at 5:45 It was a complete waist of my time. When I asked the receptionist why they had told me I could come in earlier they said yes her answer was "I don't know who told you that " she was very apologetic but still a waste of my time. read more

They're super professional and kind. I love how they genuinely care for the patients. The doctor I believed a younger gentleman was super sweet and helpful and helped keep me calm through the process 10/10 recommend. read more

My husband and I went to Rancho Open MRI for X-rays after an accident, referred by a specialist. When I called ahead, I was told we could simply walk in for X-rays on Tuesdays or Wednesdays before 4:30 pm. I really appreciated the convenience -- it fit our work schedules perfectly and gave us flexibility without locking into an appointment. We arrived on a Wednesday around 4:00 pm, and the whole process was smooth. Check-in was quick, the wait was less than 10 minutes, and the X-ray itself took no more than 5 minutes. Altogether, we were in and out in under 30 minutes. During the visit I also used their restroom, which was clean and well-maintained -- always a good sign in any medical facility. Both the receptionist and the X-ray technician were courteous, efficient, and professional. Overall, it was a no-fuss, positive experience. I'd gladly recommend Rancho Open MRI for their convenience, efficiency, and professionalism. read more

Nice and friendly staff. Clean office. They make sure they ask all questions about patient to have a safe experience. Recommended.. They are pretty fast on getting MRIs done quick. read more

I got my MRI done here for a whole hour, staff was nice, I recommend it, & checked in with me reassuring me about timing when I was almost done. read more

I called to make an appointment for my MRI. The staff was so friendly and reassuring. Thank you Rancho Open MRI MC for the outstanding patient care! read more

My first time here was very scared and nervous about the machine. The way it clicked , I couldn't move. But the woman who helped me Michelle was patient , and knew what she was doing. She made sure to take good pics, and made sure i was comfortable. read more

I was running a couple minutes late due to traffic. I live far away and I left on time but unexpected traffic happened. When I walked in the girl in the front checked me in. Then I walked towards the back, and there was someone else waiting for me to put me in the room. However, she was super rude. After I told her I needed to use the restroom before my MRI. She said " Do you really need to use the restroom like that bad?" And I told her. Yes because I had a long drive. And she was making me feel super guilty the entire time about how she was behind on time now. I was already nervous as it was, and I did not have a good experience here. Very rude staff. read more

Very clean office friendly staff and quick service! Everyone is really nice. Big tv in the waiting room as well

The staff was friendly even though it was early in the morning. They made sure to ask if my son wanted to go alone or with me to make sure he was comfortable. He came in for a mri for a car accident. The sent a few reminders which I found very helpful as well as address. read more

Getting an MRI is a lot easier than I thought. I walked in, filled out a form on a tablet, and waited a few minutes. A baby was crying because her mommy was getting an MRI, but it didn't take too long, so the baby was alright with the siblings. I was quickly called in, asked a few questions, and since I had no metal on my clothes, I wore my own gear during the procedure. The staff was very friendly, they called me in and I remained still so the procedure was breeze. First timer, it was noisy, but I was given some ear plugs to help. read more

Rancho Open MRI - Front entrance - Diagnostic Imaging Near Me - Rancho Cucamonga, California

Upon entering the office the young lady at the reception desk was very welcoming and efficient at her job. I also like that days before the appointment they called and texted to confirm my appointment. They've been very kind and attentive. I'm here during Christmas season so I love that they have Christmas decorations up and "Home Alone" while I wait for my MRI scan to commence which I'm nervous about. I've never had one done before. read more

Rancho Open MRI - Receptionist desk and Christmas decor, very welcoming. - Diagnostic Imaging Near Me - Rancho Cucamonga, California

Great fast service clean place punctual appointments very satisfied and happy highly recommend read more

Rancho Open MRI - Great clean place and fast service ! - Diagnostic Imaging Near Me - Rancho Cucamonga, California

I been here last year and the staffs were attentive and know what they are doing. My MRI went smoothly as before and they provided a CD so I can give to my surgeon. They followed up with text reminders so I know when the day before and hours before my MRI. I highly recommend this place for your MRI. read more

Rancho Open MRI - MRI Lobby- Halloween Time - Diagnostic Imaging Near Me - Rancho Cucamonga, California

I showed up early and they didn't take me until they wanted to other people showed up late and had no problem even 30 minutes late when it clearly says not to show up late! I really would hate to show up to this place horrible service!! They can't even say anything like it's still going to be some time or we will be taking you in at your scheduled time nothing like I'm not even here! Really bad customer service wow. read more

This morning I called I need some help I need my stuff to be resend to me and I managed to speak to Carole and she was awesome she help me she did the job I am impressed and I'll use them again in the future and I will referred these people thank you very much read more

had an MRI done ,The nurse was very attentive to my needs. Very clean facility, the staff were very nice and respectful. I do highly recommend! read more

J was referred by my chiropractor for a MRI. Got my MRI done @ 7am quick and easy. No waiting and the technician was very attentive.

I experienced an aggressive technician who had the nerve to have an attitude because I'm in pain. When you're in this type of profession It's another to be intentionally rude and completely unprofessional. This is a facility that frequently deals with people who are in pain and to have the audacity to employ "Licensed professionals"to treat patients with this level of rudeness and verbal aggression is unacceptable. read more

The receptionist is absolutely amazing and very welcoming. Cindy the receptionist, checked me in right away and all I had to do was sign. I thought it would be a longer wait time but she assured me that they could even take me in before my appointment time. This place is filled with lots of positivity. read more

Rancho Open MRI - Holiday enjoyment - Diagnostic Imaging Near Me - Rancho Cucamonga, California

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Everyone was Super nice and caring. They Explained everything throughly and answered all my questions

Fast,Friendly and Clean. Very much recommended. My husband was very comfortable with there services.

11/10 process was quick easy painless employees here were great lots of laughs wish I could give more then 5 stars

The reception she was very helpful she is very professional and friendly they took my Rx en last of 10 minutes

The absolute worst place to come. Maria sucks as a receptionist. Her attitude is horrible and lacks customer service. If i had another MRI location to go to i would but i only stayed because my attorney indicated to just stay and finish up. After reading the reviews I agree this place is horrible. they called me days ago and texted "will you be here?" Asking they even called several times "can you be here at 6:20pm I went ahead and confirmed I'll show up at the time given to me for my appointment only to be in the waiting room. And it's already 6:51pm as i wrote this yet my appointment was at 6:20. Why call and text the patient throughout the week to ask if they will come at the time given to only then not be seen at the time that was given to the patient. Maria is horrible and will argue back when asked anything of customer service. When i arrived early i figured it was okay but it seemed to have bothered Maria- and it's 7;03 almost an hour waiting still read more

Rancho Open MRI - Diagnostic Imaging Near Me - Rancho Cucamonga, California

Front desk is not very helpful and very condescending about scheduling. I will be calling back another day hoping another person answers. I was returning a call too not sure what the rush was about. read more

Came in for X-rays. Was in and out maybe within 30 mins of arriving. Place was very clean, Maria greeted us and checked us in immediately. Didn't think it would be so quick since you're seen on a walk in basis. Great customer service! read more

i had a MRI which I am terrified of them but the staff at rancho open mri made me feel very comfortabl!!! I highly recommend..

Very kind people and usually i am not a big fan of mris but this was such a smooth MRI.

I'm a scary cat I hate mri machines they freak me out im just saying. But this time was the best experience ever Michelle was so nice and very helpful she made my visit so easy. I knew she was a mom because of the way she took care of me and im very appreciative for everything if it wasn't for her I probably would have ran out. Thank you again I pray I never need an mri but if I do I will be back thanks again read more

Great service. Very patient and understanding staff. Michelle the MRI tech was extremely helpful and kind. Walked in a little late and they were ready to assist me. read more

Everyone was very nice and caring. Asked me how my day was and was very professional during the whole process of X-RAY. Would definitely recommend this to everyone read more

Maria was great in the front desk, and the place is very nice and clean. I would highly recommend this place to my colleagues and friends and family. read more

I am thoroughly disappointed with this place. I call yesterday to make an appointment. I'm told that no appointment is needed as they can take X-rays between 7am and 3pm. I leave work early, drive all the way here from Irwindale. I arrive about 10 minutes to 3pm and the same lady that gives me this time frame tells me that the technician left at 2:30p. I'm beyond pissed. Not professional, not cool! read more

got put on the phone with carol and she is a very patient person and is constant with calling you to confirm your appointment.

Very beautiful place where you can have a piece of mine when you going to have this proceed, and all your answers will be help.Yvonne she is the most kind and helpless person, so I hardly recommend this place. read more

I called to make and appointment and was helped right away. They are professional and helpful. I recommend if you need to do any studies.

They said they closed at 6 and she's kicking us out rn at 4:53, we wanted to wait an extra 10 mins for my ride, and she said she has to to go. So now I have to be in some hot heat outside of 116 degrees lol she got me bent read more

A Really nice & clean office.. friendly staff especially Vianae she was really helpful and answered all of my questions.