Ultrasound of my kidneys and bladder. Great customer service and I got taken in early, The…read moretechnician was so kind and professional!

​ I would give a -0 if I could. This is a genuine complaint…read moreRegarding MRI Scheduling Failures and Patient Treatment I need to express my frustration regarding the repeated scheduling failures and unprofessional treatment my husband and I experienced while trying to obtain medically necessary imaging through RadNet. My husband is 78 years old and currently battling cancer, making these scans critical for evaluating his condition and guiding treatment. At our first MRI appointment, we were turned away because staff said they needed documentation regarding my husband's heart stent. We understood the safety concern, obtained the requested paperwork, and were ready for the rescheduled appointment At the second appointment, we were again turned away--this time because we were told he needed to wait two weeks after port placement before having the MRI. What was frustrating is that he already had the port at the first appointment, yet no one mentioned this requirement then. At the third appointment, 40 minutes into our drive we received a call informing us that only one scan would be completed and the MRI would need to be rescheduled yet again. At the fourth appointment, we encountered a rude technician who first stated my husband could not have the MRI because of his heart stent. I explained this was incorrect and provided documentation showing the stent was MRI-safe. After reviewing the paperwork, the technician changed his explanation and said the MRI could not be done because an intake form incorrectly indicated my husband had an internal pump. I explained he does not have an internal pump--he has a port--and offered to correct the form. When my husband asked where to sign the corrected paperwork, the technician abruptly grabbed the papers from his hands and stated, "He doesn't know what to sign." I found this deeply disrespectful. My husband is 78, battling cancer, and simply needed clear instruction and a little patience. Most concerning was the contradictory reasoning. Were we being denied the MRI because of the stent or because of an incorrect intake answer? The explanations kept changing. After leaving, we went to another RadNet location with the exact same stent documentation. Staff there confirmed immediately that the stent was MRI-compatible and safely scheduled the scan. This raises an obvious question: How can one RadNet facility refuse the MRI because of the stent, while another RadNet facility confirms the same stent is safe? The repeated cancellations, inconsistent medical screening, poor communication, and lack of compassion caused unnecessary stress and delayed important cancer care. Cancer patients and their families deserve professionalism, competence, kindness, and empathy. Unfortunately, that was not our experience at the Grove RadNet location.

Great office staff! Ms. Neetha is an amazing technician! She is very kind and very thorough in…read morepreparing you for your scans. She provides excellent guidance and care.

My mother who is 84 received an outsource referral to have an Ultrasound. Called to schedule the…read moreappointment and was told that the referral could only be opened by one person and that person was not available until the next day and would call back. Receptionist name was Adrienne, friendly and respectful, which is the only reason for 2 stars. Did receive a call the next day to schedule and this is when it got challenging. The business expects to schedule when it is convenient for their techs and will not allow for breaks in schedule. So they will not accommodate the patient/customer in any way. Attempted to schedule an afternoon but was told we have openings at 8:30 so we cannot schedule for afternoon until we schedule the morning to keep the technician busy. Even asked the supervisor. No accounting for someone's reasons for needing later appointments. Poor customer service and business practice. Called and had the referral changed to another diagnostic center which allowed for patient needs and customer service.

Scheduling my appointment was very straightforward -- I was able to get an MRI slot within two…read moreweeks, which was a pleasant surprise. The facility itself feels calm and well-organized. The MRI room is spacious, though quite cold (which I expected), and it appears they operate with only one machine, so each time slot is reserved for one patient. That actually helped the experience feel more private and less rushed. Since this was my first MRI, I was understandably nervous. After completing the initial paperwork, the technician came in and carefully explained each step of the process. I appreciated that they didn't rush me -- when I hesitated and needed a few minutes to think things through, they reassured me that there was no pressure and encouraged me to take my time. They also explained that if I truly felt uncomfortable, I could always discuss options with my doctor, which helped me feel more in control. When the technician returned and noticed I still seemed a bit anxious, they checked in again to make sure I was okay. That small moment of emotional reassurance made a big difference. While MRIs are naturally stressful, especially for first-timers, the staff's calm attitude and clear communication helped me feel safe and supported throughout the process. Overall, a very smooth and considerate experience. The professionalism combined with genuine patient care really stood out, and I'd feel comfortable returning here if I ever needed another scan.

My husband and I went to Rancho Open MRI for X-rays after an accident, referred by a specialist…read more When I called ahead, I was told we could simply walk in for X-rays on Tuesdays or Wednesdays before 4:30 pm. I really appreciated the convenience -- it fit our work schedules perfectly and gave us flexibility without locking into an appointment. We arrived on a Wednesday around 4:00 pm, and the whole process was smooth. Check-in was quick, the wait was less than 10 minutes, and the X-ray itself took no more than 5 minutes. Altogether, we were in and out in under 30 minutes. During the visit I also used their restroom, which was clean and well-maintained -- always a good sign in any medical facility. Both the receptionist and the X-ray technician were courteous, efficient, and professional. Overall, it was a no-fuss, positive experience. I'd gladly recommend Rancho Open MRI for their convenience, efficiency, and professionalism.

I'm severely claustrophobic so I was not looking forward to this. I don't care if it's an open MRI…read moreI'm still claustrophobic from the moment. I walked in the receptionist was welcoming and kind. And Robert, thank you for your knowledge and walking me through my MRI . CLEAN FAST FRIENDLY

This imaging location is friendly customer service. Location is not well maintained and very run…read moredown. Quality service is very poor.

I've had several breast ultrasounds here at ICG and I've always been very satisfied. The Tech…read morealways listens to me and is diligent to try to cause as little pain as possible. My care has always been of top quality. The office Experience, though, is not as good as the technical Experience. I've found the office personnel less than helpful to me or others.

I've been here twice for a mammo and breast ultrasound. I went back and forth so many times with…read moredifferent staff and my doctor's office to confirm that I do NOT have a deductible, but their system kept showing that I do. Day of appt comes around and the wanted me to pay $240 ish as my patient portion. There's no one to speak to in person that knows anything. It's ridiculous. They need to fix their whole Radnet system. As far as the radiology techs, they're great. Professional, knowledgeable and the facility itself is clean. It's the whole appt and payment problem I kept running into. Seems others who were there also had issues with one thing or another. Fast forward to earlier this month, I came again for a mammo. This time no issues with insurance and them incorrectly trying to bill me up front for anything. Again, no issues with radiology techs. But their whole phone tree, outsource radnet system for appts, billing, auth. etc. is absolutely horrible.

Wonderful staff and they make you feel comfortable especially those who have never had an MRI…read morebefore. Very thorough questioning. Very clean as well! Only downside is the MRI machine is upstairs and is a bit tight. (I'm 285 pounds) and a large weightlifter. So it may be fine for those who are average builds!

Haven Elite Urgent Care:…read more Genuine care by a solid and thorough Doc. Attention to every detail. Appointments spaced out to allow for quality and personal one on one care and treatment. X rays on the premises. I was rear ended in a car accident. I was rocked. My back, neck and right shoulder were jacked up. I went to a hospital ER in the area and it was slammed. So I went on our good ol' Yelp and found this wonderful urgent care. Everything about this experience - the first phone call with Gabrielle, her care, concern and professionalism; her being on the ball and so efficient( btw she is a US Navy Veteran)- this set the tone for a great and calming visit. Dr Cho was incredible. Very personable, cool, related to me and was just so very thorough as he covered every possible avenue and took his time treating me, testing my reflexes and my areas of concern. He was very thorough. He showed me and detailed all of my x rays. The office was immaculate. Clean and very well organized. There were complimentary mini water bottles and some snacks for the patients. Great medical establishment.

When your primary doctor can't see you right away, we rely on the advise of an urgent care…read moredoctor.... so i head to Haven Elite. I had explained to the doctor that my back had been injured for over 2 weeks so he prescribed 5mg of Flexeril for 10 days. After taking this and staying away from the gym for 6 days, there was ZERO improvement. The medicine wasn't doing a thing for me. So i called them to see if they could switch up my muscle relaxant and they said I'd have to come in again. WHAT! I was literally just there for the same exact problem and you want me to return?!? They just want another reason to bill my insurance, as if my first copay wasn't high enough. My advice- if you can wait for your primary doc- WAIT! OR find an urgent care where they really want to help and not just collect on insurance.

Clean, professional, attentive, great care and answer all your questions. Sometimes the wait is a…read morelittle long but it's because they draw your blood right then and there if needed and you get to see baby each time. They don't rush you out the door, so the wait time is understandable. Worth the wait, great experience !

I had a horrible experience with them throughout my pregnancy the doctor was always forgetting us…read morein the room and never knew what we were in for and they never transferred my information to the hospital for my delivery . They ignored the hospitals request for my information after they called and emailed several times and never sent anything. I had to get extra medication I didn't need due to their lack of communication and mistakes. Please go to a different provider if you want peace of mind.