1. Randall W. Kirtley, MD

    1. Randall W. Kirtley, MD

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    Lockhart, TX

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    Randall W. Kirtley, MD

    3.3 (3 reviews)
    Open 8:00 am - 5:00 pm

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    Seton Lockhart Speciality Clinic

    Seton Lockhart Speciality Clinic

    2.0(1 review)
    0.1 mi

    This review is for the Pediatrics clinic only. I've never utilized any of the other services, so…read morethe non-pediatric side of things may be better. In short, not worth it. Find another pediatrician unless you have the patience of a saint, the arguing skills of an attorney, and time to waste hashing it out with these folks. Crazy. My daughter's pediatrician at this clinic is Dr. Rebecca Kim, who is a lovely and competent practitioner. However, I unfortunately cannot say the same thing about her staff, who are woefully incompetent, although they may be nice people. It's difficult to tell through the fog of rage that they induce. First they wouldn't see my daughter because her father (my husband, with whom we live- together) brought her to the appointment. When scheduling the appointment I specifically asked if it would be ok for him to bring the baby instead of me, as I would be working. No problem, they said. So he gets to the appointment aaaannnd....big problem. Apparently it wasn't fine, and they needed a permission slip for her father to bring her to the appointment. I wrote one for the next appointment, and requested that they put it in my daughter's chart. At the following appointment (babies have a LOT of doctor visits), the letter had mysteriously disappeared. I wrote a second letter, again requesting that they put it in her chart. In the meantime, my job switched insurance providers. Because the new insurance had not given the employees individual ID numbers during the processing period, they issued a form letter with the employer group ID number and a very clear explanation that while each employee and dependents (if family coverage) did not have an individual number, the letter could be used as proof of insurance with $xx as co-pay for the various types of appointments. Anticipating an issue (because there is ALWAYS an issue there), I had stapled out old provider's insurance card and an quick reference card with my employer's information and various insurance information so that they could see that not only were my husband and child covered, but also could match the employer names on each card. Apparently, that wasn't going to work for them. I had the front desk employee speak to my HR rep, and she (front office employee) was then asked to contact our insurance broker. After contacting the insurance broker and leaving a voicemail, she called me back and said that they would not be able to see my daughter through insurance, but could put it in the system as private pay. No thank you. We had to reschedule (don't know how long it may take to find a new pediatrician), and as always, I end my interaction with this clinic with a sense of frustration and anger. Although Dr. Kim is good, the aggravation of dealing with the office crazy is not enough to continue to use this clinic. Although we live in Lockhart, and this is the only pediatrician in town, we will go to someone in San Marcos or in Austin rather than deal with the foolishness at the Seton Lockhart clinic. What a waste.

    Randall W. Kirtley, MD - familydr - Updated September 2026

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