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    Randy M Robertson, DDS

    5.0 (1 review)
    Closed 8:00 am - 5:00 pm

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    11 years ago

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    Round Rock Periodontics

    Round Rock Periodontics

    3.8(17 reviews)
    21.5 mi

    The receptionist Holly was extremely rude when I called to make an appointment as I was referred to…read moretheir practice by a Round Rock dentist, I will mark sure my Dentist stops referring patients to Round Rock Periodontics. Holly should not be answering your phones with that type of Attitude and demeaning tone. I then called Central Texas Periodontics they were great to work with and very pleasant on the phone.

    UPDATE: Spoke with Holly this morning 8/16/2023 . My call was to reschedule my appointment because…read moreI have work meetings all day today. Holly started out being very helpful in finding another date. For at most 30 seconds reviewing my calendar, she said "hello" ONE TIME then disconnected the call. I called back and let her know that she did not have to hang up on me, and that was very rude of her to do so. I digressed , then circled back around to get the appointment rescheduled - she wanted to argue with me , go back and forth instead of just scheduling the appt and moving from there. I asked to speak with someone else, HOLLY GOT BACK ON THE PHONE and recommended I see another dentist b/c THEY'VE struggled with communication with me. IF YOU GUYS WEREN'T SO RUDE... YOU WOULDN'T GET THE SAME IN RETURN. I hope your customer service gets better because it is not up to par! Really a 0 star review but I had to at least select one. This is the FIRST time that I've even come to this place and the customer service the two women in the front office HAVE TERRIBLE SERVICE !!! When I initially called , one of the ladies , she sits in the back corner , she was rude, impatient, and a bit snarky as well when it came to me getting my insurance that I didn't not have on hand. From there , I hadn't heard anything from them at all , and when it came time for my appointment I drove across town all for them to tell me that my appointment was "deleted" because I didn't give them my insurance immediately. My normal experience -- is I can provide my insurance when I walk in and I had it. Ultimately it led to them saying they could not see me at all, of which was a WASTE OF TIME and INCONVENIENCE. When I let them know about their attitude , tone and demeanor the woman in the back corner actually with an abrasive attitude confirmed "you were talking to Me" This was a TERRIBLE first experience. And I'm afraid this dentist will lose my business because of. I'll find elsewhere to go where the people are friendly and willing to be patient and serve. If you cannot be patient and serve then you do not deserve to sit in the seat you all sit in. Be more professional or you lose business. Simple as that !!!!

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    Round Rock Periodontics
    Round Rock Periodontics - Come visit us at 1803 N Mays St, Round Rock TX 78664 for all your periodontal needs!

    Come visit us at 1803 N Mays St, Round Rock TX 78664 for all your periodontal needs!

    Round Rock Periodontics - Call to schedule your appointment today!

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    Call to schedule your appointment today!

    Central Texas Periodontics - Tyler, Office Manager (Harker Heights)

    Central Texas Periodontics

    4.4(32 reviews)
    17.6 mi

    I had never heard of someone's gums being too big…read more.. Until my son got braces and they said that they could not get his front teeth together because his gums were to big. In comes this establishment. They took care of it... a short laser surgery later and my sons braces are back on track. The were great to my boy and he handled everything well! Really good people and the surgery was quick and almost painless. They made my son comfortable and treated him right! I really appreciate the people here... what could have been traumatic was a piece of cake thanks to them!

    I was ISO dental specialty attention for my girlfriend with a gum condition her dentist hasn't seen…read morebefore. So I called this practice this morning to see about an appointment. I spoke with someone named "Keith" who sounded like he either worked for a call center or this was his first call. I explained the urgency and was first offered an appointment 6 weeks out. When I questioned that and offered that we could really go to any location, he was only able to bring that forward by 4 weeks to mid- June. Maybe I got the wrong agent, but it would seem most practices are more accommodating of urgent care scenarios. As it stands, I'm unlikely to use this practice for any of my needs simply because apathy at the front desk usually has deeper roots.

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    Central Texas Periodontics - Jessica, Office Manager (Georgetown)

    Jessica, Office Manager (Georgetown)

    Central Texas Periodontics - Dr. Rishin Desai

    Dr. Rishin Desai

    Central Texas Periodontics - Lady Byrd Johnson Wildlife Center in Austin, TX

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    Mike Williamson, DDS, MS

    Mike Williamson, DDS, MS

    4.9(34 reviews)
    22.1 miFar West/Northwest Hills

    Gum grafts. I knew they were coming for me one way or another (thanks mom and dad). I got referred…read moreto Mike Williamson by my dentist and was initially apprehensive as he was out of network with my dental insurance, but went for a consult anyway. Dr. Williamson operates a very smooth-running practice. Every staff interaction I had (front desk, nurses, techs) was excellent and you can tell there's just good teamwork going on here. I made a special request for my surgical operation and was super grateful that Dr. Williamson was willing to accommodate it. He and Sarah had excellent bedside manner during my operation - it went quick and painless. The recovery was (somewhat predictably) miserable for the first week. I had a few questions about the discomfort I was experiencing and was so appreciative of the staff that went out of their way to proactively check in on me and get answers. They even reached out to Dr. Williamson about one issue on his day off which they didn't have to do. Just had my post-op today follow-up today, a couple weeks later, and everything is in great shape. Despite the challenges in recovery so grateful to have this out of the way and gums that are good to go (as Dr. Williamson put it) for life! Though the office will still bill insurance for you, I could have saved some money working with an in-network provider. However, I think this operation in particular benefits from Dr. Williamson's wealth of experience - my understanding is there's a lot of nuances in sourcing and shaping graft tissue. Some things are worth spending on!

    Everyone at Dr. Williamson's office was friendly and professional. The office is clean and run…read moreextremely efficiently. Dr. Williamson is knowledgeable and has a very good bedside manner. I will recommend this practice to anyone in the Austin area who needs a periodontist.

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    Mike Williamson, DDS, MS - Esthetic Crown Lengthening while in orthodontic treatment.

    Esthetic Crown Lengthening while in orthodontic treatment.

    Mike Williamson, DDS, MS - Smile before and after

    Smile before and after

    Mike Williamson, DDS, MS - Esthetic Crown Lengthening while in orthodontic treatment.

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    Esthetic Crown Lengthening while in orthodontic treatment.

    Randy M Robertson, DDS - cosmeticdentists - Updated June 2026

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