MYDENTAL WILL LEAVE YOUR MOUTH IN A STATE OF DISREPAIR. The amount of trauma caused is beyond…read morecomprehension and my mouth is unfinished (and will remain that way until I find a new dentist.) several delays have caused me to be in active pain from deteriorating teeth with no end in sight. Dealing with MyDental has been an Absolute nightmare that I would t wish upon anyone. If you want to have to correct them on what procedure is being done AS YOU ARE IN THE CHAIR, or if you want to lose the primary dentist you trust with No notice... or if you just want mistake after mistake after mistake while your dental work is ongoing and not finished, then MyDental can help you with ALL those things. Avoid like the plague if you value your mental and oral healthor have any sort of pre existing dental trauma.

Avoid this practice! They provided misinformation, were deceptive, and then did not follow up with…read morecare. I'd been a patient of MyDental Elgin for a couple of years. In March 2025 I was told I needed a crown because my tooth was cracked and I did feel sensitivity and pain for it. I booked my appointment a month out in April to come in for my first procedure. The comment from Viviana when I booked that appointment was "That's good because we'll have everything sorted with your insurance by then so you'll know your portion to pay". In April, I went to my appointment. Before they started they said my portion of the procedure was $600+ which approximately matched their estimate at the first appt so I paid it. They proceeded to drill my tooth down and put in the temporary putty. They said they'd call me in ~2 weeks to come in to put on the permanent crown. Three weeks later I get a phone call, thinking it's to schedule the final appointment. Instead, they tell me I owe them an additional $1200 for the crown because my insurance won't cover it. This is unacceptable. They NEVER mentioned there was any issue with my insurance or that it was in an appeal status, etc when I went into my appointment on April. They told me, "This is your portion". I told them they were deceptive and whether it was a miscommunication or not, it was on them to provide service and correct the issue because they were NOT honest with me. They promised they'd look into it and follow up with me and the insurance company to get it resolved ASAP. They never did! I was NEVER contacted again by email or phone with the exception of one email to say they were still looking into it. I had to call MyDental Elgin and my insurance company numerous times over the last six months with no assistance from MyDental to make sure MyDental was providing the insurance company with Xrays, etc. After 6 months the claim is denied again. How do I know? I called the insurance company. And still, it's crickets from MyDental. For your dental care, go to a more honest and caring practice. You do not want to get stuck with their incompetence.

I am a new patient here at Elgin Family Dental and I must say both of my experiences have been…read moreseriously phenomenal! Dr Herring is super kind and takes the time to listen to all of my concerns. All of his staff is super friendly and kind. Jennifer is the hygienist that cleaned my teeth and I must say is an Angel! Super sweet and always take extra steps to make sure I am comfortable since I told her I was terrified of the dentist with my past terror experiences somewhere else where. She was empathetic and did such a great job making sure everything was tip top! Morgan was such educational and knowledgeable! Honestly they have an A team there and treat you like family with care and support. I'm so grateful to find such a wonderful dental practice and I honestly can't believe I'm saying this but look forward to coming back lol They create a very calm environment and I love that I can watch the birds and squirrels as I lay in the dentist chairs. Definitely helps me with the anxiety of being at the dentist lol Would I recommend Elgin Family Dental? In fact, YES and I have already recommended this dentist to a few of my friends :). If you're looking for not a good dentist but great dentist, I highly recommend Elgin Family Dental. Attentive, caring, and lays out options to you and let you decide. I love the easy of it and not feeling pressured like other dental practices in town.

I recently had a cleaning and the hygienist was so nice. Extremely gentle!! Check out was very…read moresmooth and scheduling my next appointment. All the staff members are so vey kind, courtesy and polite. I highly recommend Elgin Family Dental.

I have been going to the location for a few years now. The staff are always pleasant, kind and…read moreunderstanding. I personally have Gina has a hygienist. She is amazing and always gives me good tips while I am there. I feel listened to and that my teeth are cleaned well. I highly recommend anyone looking for a dentist.

The entire staff was pleasant to deal with except for the Dentist himself. He was unpleasant to…read morecommuinicate with. He performed a root canal when the tooth should have been pulled. I suppose they get more money from you that way. That tooth split in half, from top to bottom, less than a week later when I was eating tuna salad. He had the ENTIRE staff ask me if I had been eating rocks when I came back but their nervous laughter seemed to imply they weren't comfortable doing so. He then had them try and charge me another $1500 to fix it. I just had to have several teeth near it pulled (for a fraction of that quote) because the infection was never comlpletely cleared and it destroyed the teeth around it.

It took me a while to find a place that accepts my insurance. It's a lengthy drive from my house in…read moreCedar Park, but it's definitely worth it. My dentists and hygienist worked together when they cleaned my teeth. It was my first ever "double team" experience. They also got me fitted for a night guard that helps me with my teeth grinding. I'm already looking forward to my next visit. Yay!

Great dentist, fiancé and i went on a date there. They were very nice and our teeth feel greatread more

Veneer on my front tooth. Looks great and no problems! Color match is excellent…read more Friendly staff. Capable hands. State of the art technology. :-)

Waited 25 minutes past appointment time before taken back. Tried to give fluoride not covered by…read moreinsurance. Scare tactics saying need wisdom teeth removed before age 25. Usual rant to floss more and brush teeth better. Note: management replied via email found in junk. Gave back one star.

Service was great. Did not have to wait much after my scheduled appointment. Staff super friendly…read more Demi was amazing. She was super friendly , kind, supportive, and listen to my needs. It is refreshing to have amazing customer service. Thank you Demi for making today an amazing first time experience.

Great service. I have seen both the MD and the NP and they are good. The NP is super thorough. I'm…read morevery comfortable having my son and I get care from this location. They also answer the phone unlike the Bastrop location. Highly recommend.

Jo is a delight, funny as hell. Have enjoyed trips with her several times. Was quick to pick up and…read morewilling to tote me anywhere. Highly recommend.

From the owner: RIDES Let me serve you and all your…read moretransportation needs at a very reasonable rate. Here are just a few of my services: * Airport rides / one way & round trips * Cosmetic Procedures * Medical Procedures * Road Trips(up to 125 miles) * Last Minute Rides/if I can’t help you, I’ll help you find a ride. Let’s discuss any & all of your transportation needs. I will do my best to help you find a solution at a very reasonable rate.