Easy to schedule and they can tell you right away if your insurance is in network with their…read morebusiness. Locally owned! Highly recommended by my two Yelp Elites friends and so happy I gave it a shot. I just moved here and I've been driving back and forth for almost two years now and I thought I should come to a dentist here in Austin! Very professional, thorough, compassionate and o felt like home. Coming to the dentist is not my favorite but this place made me feel taken cared of from scheduling, checking in, dental hygienist thanks to my hygienist and the Dr Nguyen!

The lady with the bright hair - is the same lady that greets you as you walk in. The office is easy…read moreto find and there's plenty of parking in the shopping center. This is my new dentist office and I have been very pleased with the attentiveness, care and service the team provides. I really enjoyed having a tv on the ceiling to watch during my teeth cleaning. Bonus points for the cool swag and cold water bottles up front.

Dr. Taylor and her staff are amazing! They're courteous, very professional, and always willing to…read moredo what they can to help with my dental needs that have been time sensitive. Plus, Dr. Taylor is really knowledgeable which is great because I'm not a dentist nor do I speak Dental terminology, but she's really good at explaining what is about to happen as well as post op information. I've been coming to this office for about 6 months and have recommended them several times to friends. A common problem I've had with other dental offices in Austin has been that the office staff had poor management skills when scheduling appointments. But Dr Taylor's office has shown me that not all Austin dental offices are the same! Anyway, if you're looking for a new dentist in the Far West area of austin, you should definitely give this place a shot. I'm really glad I did!

I only like to tell truths based on the facts that I experienced…read more 1. Overcharge $38, and I took two weeks to get my money back. I would not know it until I asked account summary lol 2. I went there to get the crown for #15 but she recommended to do #14 too so I said yes. These photos show what she did after 2 days she put on a new crown for #14, 15. 3. It is still in the process to finish the grievance that I filed to get money back to get new crowns because of a whole open margin space that you see and the space between 13. 4. She trembled her hands and arms, I felt it (personal opinon), do not take a risk of coming here. Please do not waste time and money here. They don't even have a CT scan here.

I've been a patient for MANY years (even before Dr. Augustine took over) and the experience has…read morealways been great! My wife and son are patients as well. I never have to wait more than a minute or two to get called back, the hygienists are all professional and nice, and Dr. Augustine is a great doctor. Charlotte at the front desk has always kept everything running smoothly. I always recommend Dr. Augustine to anyone I know who is looking for a dentist.

Fantastic staff - always super friendly and helpful. While getting cleanings scheduled can…read moresometimes take some time, they are quick to get you in if you have a dental emergency or if they have openings. Dr Augustine does a fantastic job at making it look like you never chipped a tooth either :)

Wonderful staff! Very helpful and friendly! They took very good care of our children's dental…read moreneeds and concerns.

I'm visiting from Seattle and chipped a tooth. I called my dentist up in Washington and he referred…read moreme to Dr. Drew Bell, who got me in right away. I just left Dr. Bell's office after getting a crown put on. Extremely pleased with the work he and his staff performed. Thank you, Dr. Bell.

I've been coming to Carus dental for over 10 years and they never fail to refresh ky pearly whites!…read more Everyone is friendly and recommend coming here.

For sure sharing is caring :) so of course I have to share how AWESOME my dentist is because we all…read moreknow how hard it can be to find a great dentist and dental office. I've actually been a patient of Emily Ryu, DDS (her maiden name was Abbott) for many years but I used to go to her when she was at the Carus Dental location in Georgetown..yep, folks I live in north Austin but would drive to Georgetown just to see Dr. Ryu..I'm telling you she's a great dentist! Well, lucky me Dr. Ryu is now at the Carus Dental in North Austin & I just had my 1st visit at this Carus location on 2/6/2019 & I am so happy to report that Dr. Ryu is still her awesome self..she is so personable, very thorough, & does a great job explaining my treatment plan. The hygienist I had was named Christina and she was the perfect energy for me! You know how some hygienist talk too much, or hurt you while cleaning your teeth, or try to shame you if you're overdue on your cleaning?..well, Christina was none of those things..she was gentle and just put me at ease. The office staff at this location were all very nice & helpful. Oh, and the best part..they offer Saturday appointments! For sure this Carus Dental location is my new dental spot and I'm so glad I no longer need to make the drive to Georgetown! -Rebecca out

dirty discusting place. NO post op care..they charged my ins for bridge kept the money and my…read morebridge! Infection but they hv No follow up care..no post op.molar removed had to ask many xs for pain meds...

Great experience. Clean environment, friendly and professional staff, that actually listened to my…read moreconcerns. I didnt wait long for my appointment, and got everything done I had hoped for during the appointment without needing to schedule a follow-up. Their dental hygienist is really good at what she does too, thorough and gentle. I usually dread that part because Ive had some heavy handed hygienists work on me in the past, but this was far from unpleasant. Glad to have found a good practice for my needs, and they also settled my nerves after a previous bad experience at a different practice.

Been coming here for years. All the dentists are great. All the hygenists are great. They have…read morenever recommended an unnecessary procedure. They retain staff, so you know they must be a good practice. Highly recommended.

There is a first time for everything. This is the first time I have fired my dentist…read more Note: I recommend reading all the 1 star reviews, they are consistent with my review. No business is perfect, but when you have a cancerous culture that does not cherish the client relationship it shows. This is an example of just that, at least the front of house. The reality is the actual work of dentistry is fine in this establishment. It's the admin, front desk, customer service, lack of availability, and difficulty of being a client that leaves a lot to be had. Not to mention when or if you fire them how difficult they will be when it comes to moving your dental records to your next dentist. It was very frustrating to be a patient at times given that this is the way they choose to do business. My wife and I were patients since we moved to Austin in 2017. The quality of the dental work is fine. The front of office is a 1 out of 10 at its worst and a 5 out of 10 on average. I am sure the practice will have some response that will paint us as unreasonable clients, but here are my key issues: 1. If your teen has an appointment (simple cleaning) , they will not see them unless the parent is present, we had an issue where my wife was single parenting for the week while I was on a business trip and found out after she had dropped my son off for his appointment and took my other son to school that this was their policy. Fair enough, except for the fact that by the time my wife got back, 15 minutes late, they canceled his appointment, for a policy they enforced and communicated after the fact. The biggest issue was not the policy, but how the staff treated my wife through this situation, and the fact that when my wife alerted the dentist to the incident she sided with her staff and never got back to my wife regarding the incident. Not acceptable for any business owner. 2. My dentist (Dr Heggen) only works 2 days a week, so if you have any near term issues, IE major tooth pain, you may have to wait weeks , like 4 or 5 to get in to see the dentist, not great if you can't chew or have major tooth pain. In my situation, I had a filling put in in March by my dentist that was hurting for months that they tried to adjust and was still off, and I had major issues as the pain increased. I tried to schedule to have it looked at given they had done the work, however had major issues getting in to see my dentist given the lack of availability, regardless of the fact that I could only chew in one side of my mouth. Not great. 3. When you leave they will refuse to send your actual digital records to your new dentist , isn't it 2024????? This will cause your next dentist to either have them sent via snail mail or you will have to physically pick them up yourself. Also they will not release records to your new dentist, just to you. It's completely ridiculous. Also new dentist will have to more than likely do an entire set of new XRays since paper XRays are not as clear as the digital real ones. This was absurd, but not off brand for the behavior we experienced which caused us to leave. 4. Lastly, even after being a patient for 7 years they mispronounced my wife's name. A small issue but again consistently on brand for why this place is not great. A side note I went to my new dentist and had the opposite experience with front of house. Friendly, proactive, super nice, went out of their way to make things easy. Reminded me what really good service and a great client experience is supposed to be.

So I really like this dentist, the staff, and the office! When you walk in there's a tiny waiting…read morearea and you'll more than likely be greeted by Meg. She is so bright and bubbly! Love her. When called back you walk to your open space, no rooms and closed doors. Taylor the dental assistant is so kind, informative, and gentle. She seems to love what she does. Dr.Fossum is a good looking man! Makes you want to have a cavity so you can come by more lol! He is also very kind, has great mannerisms, and explains everything well! I came in for an emergency visit and now this will be where I go regularly.

I would recommend this office and Dr. Fossum to anyone!!…read more I have never had issues at the dentist, but after a recent traumatic experience at a previous dentist, Meg helped me get in for an emergency appointment and get everything taken care of. I was in extreme pain and everyone was so kind, gentle, and helpful. They referred me to an awesome endodontics office for a root canal last week and finished everything up for me this week. They put me at ease and have helped renew my trust in dental visits! I wish I would have found Great Grins sooner!