Thank you for helping me with an urgent need (my back went out on me while at the theme parks"…read more You responded fast and your prices are competitive. Returning the scooter through the guest services at our hotel was a great relief! Will use you again for sure. Terry

The booking online on their website was easy and they communicate through text for questions and…read moreconcerns. They were communicative during delivery and pick up at our resorts. They also had very good pricing and gave my parents some comfort and convince (actually big comfort) during our days at the park! I would definitely use them again. There was only one time when one of the scooters stalled in movement but all I had to do is ask my mom to turn it off and the it back on. Loved that the scooters come with baskets and a pocket in the back for the chargers. Made storage for my parents stuff convenient.

The Employees here were prompt in returning my/my Dr.s phone calls and scheduling appointments…read more They are very knowledgeable and patiently explained the use/care of the equipment/supplies and answered all of my questions. Although the facility seems fairly small the seem to provide an extensive selection of medical equipment and supplies, equipment ranging from wheel chairs and canes to custom orthotics. I would venture to say, if they don't stock what you need then they can probably get it for you.

I really appreciate this business. I was down in Florida on deployment and needed some medical…read moreequipment that I had forgot. They had what I needed and delivered it. Very friendly staff. I recommend this place.

Do not rent the crappy carts from the parks. Buena Vista carts were more comfortable, easier to…read moremaneuver, and stay charged the whole day. They delivered it to our hotel and picked it up when we left. So do yourself a favor and don't rent the crappy cards from the Parks. Thank you

Excellent, excellent service, made it easy!! highly recommend! This is a reliable professional run…read morecompany and you can tell!

I have been to this location twice in trying to decide what scooter to purchase for my elderly…read moremother. Both times I had excellent and very patient assistance from James (Jim) and Allen. My mother was able to try out the scooter we were considering and James helped me learn how to take it apart and put it back together again. I found the pricing at Florida Mobility better than many places and I like that the scooter can be serviced here by Allen, who really knows what he's doing. We did ultimately buy the Pride Elite Traveler 4 wheeled scooter, from them, along with their batteries for life plan. I would definitely recommend buying from this company but I would also recommend that if you don't purchase your product on the day they quote you, get a written quote so you won't have a problem later.

Depends on what you are in need of and your budget. The…read moresales staff are very friendly and will accommodate you to the best they can.

Seamless process. Delivered to Disney campground as promised. Equipment was clean and well…read moremaintained. Using them again on my next trip.

Horrible, This was the worst experience ever. I used rental…read morefor 3 days, at Disney world. The scooter would not hold a charge longer than 2 hours. When I called 3 different times to their troubleshooting line, speaking to 3 different agents, they told me I was either too heavy (I weigh 135) or I was going up too many hills, and I'm expected to charge the scooter when I goon each ride. I was notable to use it while standing through lines to rides at all. I told them there are not that many electrical sites within the parks, I was told I should have asked staff, like I was an idiot and never thought of that. I did go to staff and was told there was only one location at each park and they keep them pretty well hidden. Please note, my need to charge the scooter at 3 different parks, 2-3x at each, I never came across another scooter getting charged. Even the key says to charge overnight for a full days use. This was a terrible experience, please don't put yourself through it.

On time for delivery and pick up scooter worked well and went pretty fast compared to Disney rental…read moreones

I have used Florida Mobility Scooters on a few occasions, when I bring my Mom down to Kissimmee. It…read morereally helps us get around our resort easier and it's also great for Disney. They have several options for sizes, which is nice because I can get one that's easy to break down and transport in our car. Customer service is TOP NOTCH. Love all my dealings with this company. Not only do I highly recommend, but I'll continue to be a return customer!

I am extremely disappointed with my experience trying to get my prescribed APAP machine through the…read moreRotech location in Orlando. My sleep specialist sent my prescription over in mid-May, and I was specifically told to call and speak with someone named Thalia regarding the order. Since then, I have left three voicemails and have received zero response. No call back, no update, no confirmation that my prescription was received, no explanation of whether insurance authorization is pending, and no information at all about when I might actually receive the machine. This is not a minor customer service issue. This is prescribed medical equipment that I need for my sleep apnea, and the lack of communication has been incredibly frustrating and concerning. At this point, I do not even know if my order is being processed or if it has fallen through the cracks completely. I understand delays can happen, especially with medical equipment and insurance, but there is no excuse for leaving a patient with no information after multiple attempts to reach the office. A simple return call would have made a huge difference. Based on this experience, I cannot recommend this location. The lack of responsiveness and follow-through has made an already stressful medical situation even worse.

Rotech purchased my local medical supplier, who had always done a great job. There was no…read moreinformation sent about the acquisition. I was at first skeptical that it could be a scam. So I called my local supplier. Their phone has a Rotech phone tree. They seemed to have a streamlined order system. It could be done by voice or phone. Supplies came, although slowly. There were problems if I had to speak to someone on the phone. Rotech has obviously outsourced overseas their customer service. They were hard to understand, Yesterday was the worst. Someone called to tell me my insurance had declined coverage, I couldn't get much info from the person who called. I asked if my Pulmonologist had forgotten to send in a new prescription. He seemed to indicate that was the case but insisted I call the local office. He said that they would know exactly what needed to be done. He also told me to ask them to take off the "pick up" order. Did this mean they were come and get my CPAP? He would give me no further information or guidance except to call my local office. It was after closing hours locally when he called. So I called the local office this morning. Niya was extremely nice. After checking my account & Medicare number for accuracy she couldn't see a reason for the problem. My Pulmonologist had sent the prescription. So that wasn't the problem. She promised to research the issue and determine the problem, which wasn't something the Rotech Call Center ever offered to do. She also said Customer Service had been wrong about their being able to remove the "pick up" order. Rotech had to do that. I wish the acquisition had never happened.