My primary care provider here is Clara Eickhoff and she has treated me with respect and kindness…read more She is always willing to listen and provides a great level of service always making sure I'm involved in the decisions in my health! She is always willing to listen and prefers a patient led visit as to just talking your ear off. The office staff are patient and they are always so helpful!

As always AMAZING group! If you're a new person it's worth it! !!!!…read more They try and help everyone possible (even by phone) ! They do care and will return phone calls.

Do not use this person if you have other options. He thinks my mom, who has had rheumatoid for 30…read moreyears doesn't have rheumatoid, and only has osteoarthritis. he wouldn't actually look at the nodules on her hands and feet. just sat at his computer seemingly counting the minutes until the appointment was over.

I've always had very good experience here! The front desk person is super kind and sweet. When she…read moredoesn't know an answer, she'll pop right in the back and ask and come back promptly. My doctor and my nurse has always treated me with respect and always tried to make things easy for me, such as, getting me referrals for a specialist. I use their app, and when I send a message regarding a question, my nurse is super quick and timely in her response. In person, they're kind and they make me feel comfortable when talking to them about my general health check-up or other issues that I have encountered.

She is an amazing doctor. She takes time with you. Very proactive with accessing your health care…read moreneeds. She is very good at communicating on MyChart. Very grateful to have her as my primary care physician.

Dr. Duris is a knowledgeable, caring, and skillful physician who I'm proud to claim as my family…read moredoctor. I've had no problems with his staff. Dr. Duris has made important decisions at one time that is probably the reason I am alive to write this review.

Let me start by saying Dr. Duris is great. I would however like to leave a comment about his…read morereferral processor, Robin. She is very unprofessional, rude, and short with patients. I can't imagine how she treats the elderly as I know Dr. Duris generally works with geriatric patients. Also, I often have to wait for extended periods of time in hot or freezing cold exam rooms. This makes my visit very uncomfortable.

Front desk staff always friendly. The waiting room has never been busy.. but there are barely any…read morechairs. There has never been virtually any wait time, which is fantastic for a medical care facility! The care that I have received the three times I have been in has been great, I feel like they do listen to my concerns. My only reason for knocking off a star is that it is EXPENSIVE for an office fee if you don't have insurance - then this last time around I finally had insurance and my insurance wasn't in network. $250 for 10 minutes in a room is a bit crazy.

Surprisingly great urgent care experience. Check-in was quick, the staff was friendly, and I was…read moreseen in under 20 minutes. The doctor actually listened and explained things clearly, which doesn't always happen at urgent care. Clean place, easy visit--would definitely come back if I need to.

I've been going to this location for YEARS and absolutely love Dr. Cynthia Garner. I am very sad…read moreshe has retired. However, my review is not about her it's about a representative who left me a voice message on Friday 2/14/25 about my upcoming appointment and needing to reschedule. Someone by the name of Alex called, did not say who he was with. Said they need to reschedule because I have not been seen in years (that's a lie, I was last seen in April of 2024 at that location), that my appointment needed to be a NEW patient. Funny, when I called to make said apt 3 months ago I clearly stated that my dr retired and I needed to establish new care from a new doctor. I am about 90% sure that this was the same person who took the apt so he screwed up. He did not leave a call back number. Instead he left the message then called my emergency contact during business hours and told them they needed to get me on the phone. A reschedule apt is NOT a reason to call your emergency contact. Now I have to wait another 4 months to be seen by another doctor because ALEX could not do his job!

I've been going to see Dr. Ramchandran for well over ten years, and I have no complaints about her…read moreas a doctor. However, the front staff in Bonney Lake Medical Center are TERRIBLE. They are rude, snotty and in serious need of customer service skills, because those skills are non-existent. As much as I love Dr. Ram, I have to wonder why she employs people that treat her patients with such animosity, and why she allows their behavior in the workplace. I won't be returning, and I will be submitting a complaint to the BBB. For the record, I've never submitted a review, but today's experience was so uncalled for, and inappropriate that I was compelled to let others know what to expect if they choose to seek care here - be prepared to deal with the front desk.