Front desk ladies are nice and helpful. Place is clean but…read morelobby is a lil hot Doc was nice helpful and informative. My visit was very fast. Thank you Moreno Valley urgent care staff.

I had a very disappointing experience during our recent visit. The front desk representative,…read moreBritney (blonde hair, blue eyes), was argumentative and did not seem interested in listening to our concerns/question about the check-in process. When we were seen by Dr. Ian Pope, he did not address the reason for our visit. Instead, he focused only on my child's chronic condition and told us to go to a children's emergency room. This was confusing and frustrating, as my son has been seen at this urgent care for years and has never been turned away for something like a cough. We DO NOT need an ER just for a cough.  The interaction felt rushed and dismissive. We were not given proper discharge instructions at the time, nor did we receive clear communication about the visit. There was no thorough assessment, no vitals were taken, and we were not provided with a note for school. To make matters worse, the discharge paperwork we later received did not reflect what actually happened during the visit, which is extremely concerning. Additionally, the facility itself has declined in quality. The air conditioning was not working, and there was only a small fan being used in the front area, which raises concerns about comfort and hygiene. Overall, this was one of the worst healthcare experiences I've had. Despite living nearby, I would not return or recommend this location to others unless absolutely necessary. The level of care and professionalism has significantly declined over the past year.

What a blessing it was to find this urgent care! I came in with lacerations on my hand and foot,…read moreand the entire staff worked seamlessly together to provide excellent care. They got me checked in quickly, kept me calm throughout the process, and made me feel comfortable from the moment I arrived. I received wound care, sutures, and a tetanus shot, and I was especially impressed by the doctor's warm, welcoming demeanor. She took the time to make me feel at ease, and the sutures she placed were beautifully done. The level of professionalism, compassion, and teamwork I experienced was exceptional. I am so grateful for the care I received and would recommend this facility 1,000% to anyone in need of urgent medical attention.

Dr thereafter female so rude. I wentvin for one issue and she goes another way. My ankle was…read moreswollen, had torn ligaments. (I went to my doctors the next day) But she just didn't listen. Did you just graduate medical school? Go back to school lady!

My sister is visiting from France and was looking for a place to circumcise her 2years old , after…read moredoing some research this place was the most reasonably priced , I was in touch with Dylan who was amazing to work with then we met DR.Harrison who was lovely and patient with the toddler and the procedure was super easy and shot and he is healing just fine , thank you Guys for all the help to the community we will refer to friends and family ,god bless

We came here specifically for a circumcision for our baby boy. The website showed the prices for…read morethe procedure. $800 cash is what we paid. Dr. Harrison and his team did a great job. He walked us through step by step of the procedure giving us a peace of mind. Baby boy has healed nicely. Definitely recommend!

Came here while in the area because my toddler has been sick for a while now and her doctor could…read morenot see her immediately. I'll preface this by saying that the term "urgent" tends to be used loosely at most urgent cares so just keep that in mind. However, I was seen in a timely manner, the front desk staff were very kind and welcoming. The biggest star of the show was my toddler who showed extreme patience here. I was seen after about 25 minutes from check in. The doctor was fabulous! Attentive, very thorough and informative. She took her time and took extra steps to figure out what could be ailing my sweet child. She made us laugh, was engaging with my little one and was just an all around amazing care giver in a moment of stress and worry. I will absolutely be coming back. The office as a whole was very clean, quiet and organized and the staff looked to be in good spirits which is always a great sign of a well managed office. :) thank you again!

wouldn't even take my service too lazy to look up my info, don't waste your time into this placeread more

From the moment we walked into Riverside University Hospital, we were met with professionalism,…read morecompassion, and true medical excellence. My family member was treated for multiple dog bite wounds, and the level of care we received was nothing short of outstanding. Dr. Josh was phenomenal -- calm under pressure, extremely knowledgeable, and genuinely caring. He took the time to thoroughly assess the injuries, explain every step of treatment in a way we could understand, and made sure our loved one was comfortable and safe throughout the entire process. His bedside manner is exactly what you hope for in an emergency situation: confident, reassuring, and compassionate. We were also incredibly impressed with PA Theresa, who was equally amazing. She was informative, attentive, and took the time to answer all of our questions without rushing us. Her explanations were clear, her demeanor was warm, and it was obvious she truly cares about her patients and their families. The entire staff worked together like a well-oiled machine -- professional, efficient, and kind. In a stressful situation like a dog bite emergency, having a medical team that treats you with respect and empathy makes all the difference. If you ever need emergency care, especially for something as serious as animal injuries, I highly recommend Riverside University Hospital. Dr. Josh, PA Theresa, and their team turned a frightening situation into a positive experience, and we are extremely grateful for their expertise and compassion. Thank you for taking such excellent care of our family member -- you truly went above and beyond.

If I could give this facility a minus 10, I would. I have…read morenever experienced so much frustration trying to schedule a physical therapy appointment with Riverside University Medical Center's Physical Therapy Department in Moreno Valley. My provider has faxed my referral and paperwork over five different times. Each time, they claim the paperwork is incorrect or that a single page is missing, requiring my doctor's office to resend the entire packet. This last time, everything was sent again, yet I still received no response. I've called numerous times, left multiple voicemail messages, and no one returns my calls. It has been an exhausting and disappointing experience. The lack of communication and organization is unacceptable. If you have the option to choose another physical therapy provider, I strongly recommend looking elsewhere. Based on my experience, this facility has been extremely unprofessional and frustrating to deal with.

I had the pleasure of delivering my third baby here on 4/18 with a scheduled induction. Vivian was…read moremy nurse and was amazing from the moment my husband and I arrived. I was also grateful to have the same OB who cared for me throughout my pregnancy, Dr. Canders, there for my delivery. Of course, baby girl decided to arrive right at shift change, but the team didn't miss a beat. I wish I could remember everyone's names, but it was nice seeing some familiar faces. I truly appreciate the L&D and postpartum teams so much!

My family recently had a scare that landed us at KAISER, and I can't say enough about the level…read morecare we've experienced. When it's your wife in that hospital bed, everything feels heavy- but the staff made us feel supported the entire time. They were kind, patient, and professional. They explained the treatment plan clearly and checked on her constantly. We could tell they genuinely cared, not just medically, but emotionally. Thank you to everyone who helped us through this. It means more than you all realize. Thanks again, BURLESON family.

If you're looking for an honest doctor and staff look no further. They took me in last minute and…read morethe wait time was about 15-20min which isn't so bad. The pricing is reasonable and I felt very welcomed by the staff. I highly recommend this clinic if you're in the area or from the area. Si estás buscando un médico honesto y personal, no busques más. Me llevaron en el último minuto y el tiempo de espera fue de unos 15-20 minutos, lo cual no es tan malo. El precio es razonable y el personal me sintió muy bien recibido. Recomiendo encarecidamente esta clínica si estás en la zona o es de la zona.

I really appreciate the help they give you here ...the staff is very friendly and helpful and the…read moredoctor is so accurate about everything....if your looking for a good doctor's office I highly recommend coming here!!!

From the moment I walked into urgent care, Samara M at the front desk made the entire experience…read morefeel calm, welcoming, and genuinely caring. She greeted every person with warmth and kindness, and her positive energy immediately put people at ease. Even in a busy environment, she remained patient, attentive, and compassionate to everyone she helped. What stood out most was the way she serves others with a sincere smile and treats each patient with dignity and respect. It's rare to meet someone who can turn a stressful visit into such a comforting experience simply through kindness and professionalism. Samara M is truly the heart of the front desk, and her dedication to helping others does not go unnoticed. Urgent care is lucky to have someone so thoughtful, uplifting, and exceptional representing their team.

Quick and friendly care from staff. My son dislocated his finger at football practice and we were…read moreable to go straight there and get X-rays and popped back in. My son felt no pain, the PA did a quick job and let us on our way. God forbid we need to go back for any other injury but we will consider using them again if needed.

Trying to reschedule an appointment that RMC cancelled on May 31…read more Nobody answers the phone when you call for an appointment. This place is an absolute disaster. New ownership and this place has become useless.

I went to urgent care, I indicated my malady (it could be life and death if untreated) I'm told I…read moreowe close to $400 and I have to pay on the spot if I wanted to be helped, I asked to be given a break down of what I owed as I always pay for my visits but to no avail, I was then forced to pay all of that if I wanted them to treat me, once I paid and waited for the care I was told within a minute I could not be helped. The way I was treated was absolutely unacceptable, no wonder why this place is lowly rated. The shady way they treat people here is horrific. Stay away from this place, go where you can be treated with respect, seriousness and courtesy.

I am a Kaiser patient but thankful to the high heavens ALL VALLEY accepts KAISER insurance- what a…read morerelief because the closest urgent care to me is about an hour and a half. All of the staff was so incredibly friendly, my wait was less than 15 minutes, I saw PA Lei - and I am obsessed. I may never go to KAISER again lol She was so friendly, thorough, extremely relatable, listened to my concerns and made me feel completely at ease. I cannot say enough incredible things about my experience. If I could give her a 10 star, I absolutely would .

I recently traveled abroad to some remote tropical places and returned home feeling very unwell. I…read moredidn't think my situation necessarily warranted an emergency room visit, but I wanted to be evaluated and tested quickly for mosquito-borne viruses in case intervention was needed. I very rarely use urgent care facilities, so when I needed one, I turned to Yelp and was pleased with the overall reviews of All Valley Urgent Care. I called ahead and confirmed they could accept me as a walk in right away. I visited All Valley on a late Friday afternoon and was seen by a Physician Assistant within 30 minutes of my arrival. The PA listened to my breathing, checked my ears, nose, and throat, and told me they might have heard fluid in my lungs justifying a chest x-ray to rule out pneumonia in addition to standard rapid testing for flu and Covid. I knew I didn't have the flu or Covid based on my symptoms, but I didn't know about pneumonia so I agreed. They did the chest X-ray on site and all three tests returned negative. The PA told me they would send a prescription to my pharmacy for a basic albuterol inhaler to help me with my breathing and that they would also send lab orders to Quest Diagnostics for me to have my blood drawn to test for viruses the next day. The PA didn't know what blood tests to request, so the PA said they would do some research. I left the facility without any real answers. So now for the review. On the positive side, the PA was nice and even though it was clear the PA didn't have confidence in their knowledge about what tests to order for given my situation, I'll give them a pass on that because my circumstances were certainly not very common. I also give the PA credit for knowing and admitting when they needed to do research. The nurse/x-ray tech was also very nice and the facility is new and clean. On the negative side: 1. Upon checking out, I specifically asked the front desk staff if they would be sending my prescription to the pharmacy I requested. She viewed her computer and said "yes" before giving me a dismissive look. Nevertheless, the prescription for the albuterol inhaler was never sent to my pharmacy. When I called All Valley back a few days later, I was told that they couldn't find any notation in my chart indicating I was given a prescription. I was also told the PA I saw was not working that day, and that the current provider on duty wouldn't issue the prescription without evaluating me personally. The only option I was given was to come in for a new evaluation. My case was somewhat unusual and recent, so I knew the PA would remember me... I therefore asked All Valley to call the PA at home and they refused. So just to reiterate... All Valley wanted me to pay for a new visit and spend the time to come in and be reevaluated by a new provider just to fix their prescription mistake, they refused to call the PA to get the OK to send the original prescription, and all of this drama and resistance was over a basic albuterol inhaler, not some type of dangerous or highly restrictive drug. 2. The lab order the PA sent to Quest Diagnostic was insufficient to cover the possible mosquito-borne viruses present in the regions to which I traveled. Even the Quest Diagnostics staff knew this but they couldn't change the order. So, I had to reach out to my primary care doctor who sent me back to Quest Diagnostics a second time with new lab orders for much more extensive bloodwork. 3. The front office person on duty during my visit was a bit on the cold/curt side, but not unprofessional. 4. I was feeling awful when I arrived at All Valley, and I wanted to check in as quick as possible using regular paper forms. Despite this, I was directed to use a QR code posted at the front desk and to use my mobile phone to do everything including completing the medical questionnaire and taking images of my insurance card while seated in the lobby. As you might imagine, typing lots of information using my thumbs on a small phone keypad is not fun to do when you feel terrible. It is important to note, I was the only person in the waiting room during my visit and there were three workers at the front desk just chatting with each other who could have easily helped me. 5. Before I left All Valley, the PA told me he would add me to the call back list and someone would call me to check in on me the next day to see how my symptoms were progressing. That would have been a very nice touch, but no one ever called. 6. When I called several days later to discuss the prescription issue, I was simply told to return to the clinic to be evaluated again by the on-duty provider. That insistence, combined with having a chest X-ray I doubt I really needed given my symptoms, certainly makes me question whether billing is the priority. I am disappointed. This facility can do better and I won't return. Fortunately I can rely on my primary care physician to take it from here.