Came in today at 2 am and was seen immediately.. shoutout to Ruth for helping me and answering all my questions! Thank you guys for the care! read more

genuinely a horrific experience at this urgent care. first, their bathroom and client rooms were also horribly kept. their bathroom is not well maintained and had toilet paper, water (maybe pee?) and trash all over the floor and by the sink. their client rooms have worn out walls and are not very spacious, so its difficult especially if youre a child with your parents. not only this, but their devices are unclean as well. i was given a nebulizer and the mouth piece was dirty so i had to request a new one ): the doctor who saw me was incredibly dismissive as well. she did not care to listen to me or my mom as i explained my symptoms and she probably saw me for less than 2 minutes (after i waited for 4 hours) and essentially pushed me and my parents out of the room and told us to go to the pharmacy next door, where we waited for 15 minutes because she didnt even prescribe the medicine before sending us out. additionally, when i DID get my medicine, they were for totally unrelated things that weren't for what i mentioned to the doctor--probably because she wasn't listening to me !!! luckily it was covered by my insurance, but still... couldnt have experienced worse service...im appalled read more

This morning, I went to an urgent care facility that advertises 24-hour care. When I arrived, the nurse informed me that there was no provider available to see patients and that one was expected to arrive at 7:30 a.m. I called back at 7:30, and there was still no provider. I was then told that someone would be there at 8:00 a.m. By 8:15 a.m., there was still no provider available. I am extremely disappointed with this experience. If the facility does not have a provider available to see patients, it should not advertise that it is open 24 hours. This was very unprofessional and caused an unnecessary delay in receiving medical care. I will be contacting my insurance company to find an urgent care facility that can reliably provide care for its patients. read more

WHATEVER YOU DO DONT COME HERE. If I could give 0 stars I would ! The min I walked in here they were unprofessional the girls in front desk were rude unprofessional and talking about doing prison time to each other and speaking crazy on the phone. Also when I called the black girl answered and said hola nothing else. Couldn't even understand how to spell and the dr was a pervert staring at my toes the entire time instead of me it was such a uncomfortable experience and he didn't even prescribe me anything for the meantime instead sent me to er such a pathetic dr and office they should be shutdown asap!!! read more

The worst treatment from any doctor (short, gray haired lady). She did not give me a diagnosis. Said she would send a prescription to my pharmacy and she didn't. I wish I had checked the reviews prior to coming here. This was a waste of my time and money. She didn't give me any information, not even her name. Very nonchalant and lacks patient care. Front desk and nurse who took my vitals was pleasant. The facility is old, run down, and not the cleanest. Come at your own risk. read more

Took my children here yesterday, she spent maybe 1 minute with each of them, was very dismissive. Was irritated my husband was asking questions about her "diagnosis" because my kids had no symptoms of strep. We ended up taking her to a different urgent care today where they diagnosed her with PNEUMONIA and an ear infection. Unacceptable. The bathrooms there are also disgusting. They have OPEN urine samples just sitting out with the clean paper towels dangling over them. Stay away from this place. read more

The doctor misdiagnosed me without even doing any tests just an exam. She just assumed and that news mentally messed me up. I went to another facility where I got the care and tests I needed and found out nothing was wrong with me, thankfully. The doctor at the new facility mentioned that I should've been able to get tests done at this location but that didn't happen. read more

The worst urgent care I've ever been to due to how unprofessional the doctor was. I do not remember her last name, but her first name is Ivonne. Very rude and lacks bedside manner. I was trying to discuss what was going on with me, and she kept cutting me off while I was talking. She was very condescending with every remark she made and lacked empathy, I don't cry easily but she was being so rude to the point it frustrated me and I cried. Not to mention she was talking very loudly about the reason for my visit which I'm sure is a HIPAA violation. I called later to figure out what she gave me at the clinic because I had an allergic reaction and wanted to know for my own records (I had seen ER prior to calling). Before I can even finish talking she was back to cutting me off and being rude. I told her directly she wasn't a kind person and that I just want the name of what was given to me. Idk how people who lack empathy and manners can go into a career path where you need to have both of those when interacting with patients. I won't ever come back. read more

Staff was friendly, and it was not too bad of a wait. Was able to get in and out and pick up meds within 2 hours

I woke up at 5:30 in the morning. I was staying at the nearest hotel. I got very sick and the closest urgent care was this one the staff member Angela was very disrespectful and told me that they're closed that they're not taking patient at this time that it's a private doctor Instead of giving a solution as a patient that's very sick coming for to her for help all she did was make me feel worse than what I was. I was asking for directions for another urgent care. She has no clue to give me that. She basically made me feel like my sickness is my fault. I don't recommend anyone that travels to go here anyone live in this area to go here anyone that's very sick over here either. I walked away with so much pain and so much hurt thinking that I would've come somewhere that they will help me instead I got rejected not only that insulted because I came at her nap time and she has every right to nap like she told me. read more

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This is my first time coming to rapid care urgent care and I was so impressed. Yes I did wait a couple hours but tell me urgent care where you don't wait from the time I walked in I was greeted with a smile, and everybody was kind and professional. The doctor was great and very thorough. I was wheezing real bad with an infection they did x-rays right away found out I had bronchitis gave me a breathing treatment and all the medicine I needed right next-door is the pharmacy. read more

So far I haven't had a bad experience with any of the staff and I've been bringing my daughter here since she was 1 for late night sickness that requires meds. But unfortunately, today I had a problem with one of the providers seeing my 11 month old. Thought I would bring her here because her sister has been going here but I regret it. Got there at 6am didn't get called back till 9:30am. When we got there! It was only one teenage girl ahead of us. That was it. She waited till 9:30 as well. This urgent care is 24 hours therefore there needs to be either a doctor a physician assistant or nurse practitioner there all 24 hours switching off! We got called back and was seen by a woman provider. She was older. Don't know her name, but I would like to tell you F YOU! My daughter has been sick for more than two weeks, she took a quick look at her and said her ears were clear her lungs were clear and her nose was clear. Then had the nerve to ask us if this is our first kid no! This is our fourth so we know when something is wrong with our children. As soon as we left, that place, we went straight to Lani city for a second opinion, and guess what she had not one but two ear infections. So again F you! To all the parents out there trust your gut we know when our child is not well. Second opinions matter!! read more

I took my infant with a 101 fever, I was told there was nothing wrong with him, by a doctor who never identified himself. I pretty much asked the unidentified doctor to do something, that's when his "nurse" gave me a syringe of medicine to administer myself HORRIBLE EXPERIENCE! HORRIBLE STAFF!! read more

This is not open 24 hrs! They love to lie. The truth is the building is open 24hrs, Urgent Care doctors don't show up till they feel like it! Then they come in to have a coffee 1st, then they start seeing patients. This place is not reliable. Don't waist your time. Plus they don't have equipment for more serious situations, not even an Xray machine. Not worth the wait just to be sent to the San Antonio Hospital. read more

MY REVIEW IS ABOUT THE " URGENT CARE " LOCATION ONLY located at 10841 White Oak Aven. Rancho Cucamonga I HAVE ONLY BEEN TO THE URGEN CARE care should be a clean place , this place needs some serious cleaning and the air vents are cover with dust , this is a hospital I was terrified to see how dirty it's . The place is dirty . The floors and everything else was unsanitary. I don't know how this place remains open The front staff is bad, you walked in they see you they don't say hello or acknowledge you are there , you can be standing there for 5 minutes and they act as if are not there . Absolutely no care When you go to the urgent care you are feeling very sick , the least you are expecting is the front desk to be so cold. The nurses don't say hi , they ask you to get on the scale , have a seat , take your vitals without even say hi ? Or how are you feeling , after they complete like a 10 min paper work then facing the computer NOT EVEN LOOKING AT YOU WILL ASK " what brings you here ! As you answer they don't turn to talk to you. WOW!!! THAT IS THE SERVICE THIS PLACE OFFER NO CARE FOR SICK PEOPLE. read more

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I wasn't too impressed with the external and internal conditions. Maybe a lack of funding on material things such as furnishing, paint etc. yet it was clean. But...the important parts were good. The staff was very, efficient and helpful. The intake nurse was very professional and informative. The doctor was to the point, very nice, and got me in and out very quickly. The pharmacy was working on my prescription when I entered (the pharmacy is in the building) and n/c. it wasn't very busy but still...I was so grateful. read more

Excellent service and care was helpful from the nurse all the way to the doctor. Did not have to wait that long and with a very relaxing waiting area. Also the 24 hours is a great alternative to the ER. read more

I've been coming to RapidUrgentCare for over 32years. I came in tonight and Dr. Doula denied me Medical Care!!!!!!! I'm having severe mouth pain and not to mention I've been here twice today and no medical treatment. I'm pissed!!! RapidCareUrgentCare is not the UrgentCare to come to!! If you need to go to an UrgentCare go to LOMALINDAADVANCEDURGENTCARE!!!! RapidCareUrgentCare=0 Stars!! read more

Rapid Care Urgent Care - Urgent Care Near Me - Rancho Cucamonga, California

Really unprofessional urgent care one nurse at the front desk while the doctor was sleeping & you could hear the snoring just go home at that point. read more

Does anyone know the name of the short white complexed doctor with white hair? I was at that office earlier and she was discussing patient information and breaking HIPPA. When I asked for her name she was hesitant and gave me a name that is not connected to that office. Another person asked for which doctor was in and front desk staff said they could not disclose that information due to prior issues with other patients! I left and told the doctor to her face about being uncomfortable because of her cussing and discussing private patient information she waved me on and said, "Okay if you feel that way." I am attempting to report her to the board but none of the staff will give her name. No cards or plaques anywhere in office. Very ghetto and unprofessional service. read more

Don't waste your time coming here. I've been here multiple times and every time the Dr. is rude. This time I was unfortunate enough to be see by Dr. Kilani and she rolled her eyes when I asked for a drs note for work. Like isn't that a normal thing you're asked for at a Dr's office? Then I asked for my medicated to be sent to my pharmacy and she said no, I had to fill it at the pharmacy attached to the urgent care. So I go over there and she never sent it, the pharmacy tech had to call her to have it sent and then after waiting the pharmacist then tells me they can't fill my prescriptions. Literally every single person who I encountered today seemed like they hate their jobs and were rude. read more

Fuck ass urgent care they aren't rapid at all. Wait time is insane I went there this morning took almost three hours just to sit there and not get attended at all. The nurses were also super unprofessional and forgotten I was in the waiting area. read more

Doctor said he would not see my baby and to go to another location in the middle of the night. SMH do better.

Hands down the worst urgent care I've ever been to (and I've been to an urgent care in El Salvador). It's grimy, run down and unorganized, but in a way that would be comical if you saw it in a Borat movie. The office staff are clueless, rude, and really don't care. They call you back to a room but don't seem to know that all the rooms are occupied, so you're left standing there like an awkward scarecrow watching them in the back all stand around doing nothing but gossip. The care is subpar, like WAAAYYY subpar. You'd get better medical care from a first year med student who parties too much and uses ChatGPT to pass his tests. The "doctor" didn't seem to know anything and questioned us angrily on things that we had been previously been told by staff. Another doctor on a different day was yelling at patients and his own staff. If I had the choice to do it all over again, I would've just cut my own arm off, cauterized the wound over an open flame, and applied leeches. Better that than having to deal with the inept, incompetent, and inadequate "healthcare" I received by going here. I wish I could give it negative stars and get the time back I wasted in the awful building. read more

I took my son there for a skin infection. I was told I would get a call back in a few days with the results of the culture they obtained. After a week with no callback, I called in to follow up. I was passed on to 4 staff members before finally speaking to a girl. I asked to speak to the doctor to discuss the results and was denied. Actually told "he doesn't do that." There was a total lack of professionalism and respect. He apparently sent in a new prescription to a pharmacy, and I was never told the reason why. Providers have the obligation to update their patients when there is a change to the treatment plan. I was denied information and was eventually hung up on by the staff. That facility violated California Health and Safety Code Section 123148. I wish there were more urgent cares in the area that provided after-hours services. read more

The receptionist in the front are all so friendly every-time I've been here. Unfortunately the doctors are ALWAYS extremely rude ! I'm not sure if it's the same doctor I've had before but I told him I wasn't feeling good after him asking what's wrong and rudely he says " neither am i" i replied okay it's going around huh ? Trying to lighten the mood. I continued to tell him my symptoms. After expressing how I was feeling he continued to show absolutely NO COMPASSION ! And completely dismissed everything I was saying. I know my body and I know what I'm feeling is not okay ! it takes a lot for me to have to go to the doctors and to be treated like I was wasting his time was so unprofessional and unethical! read more

Took my granddaughter who is 6 years old with a heavy cough and fever and they would not see her because I'm not her legal guardian. They don't care about patients. read more

I was very happy and impressed with the care I received here. The staff and Dr were very nice. I was seen in a timely manner and treated at the facility. I will be back read more

This was my go to for awhile but recently I had an urgent reason to get care and I was told that there wasn't a doctor available until 7am. I drove over at 7am and was told I need to wait until 8. And the front clerk didn't seem the happiest to help. read more

ZERO STARS if I could. This hellhole is NOT 24 hours. If you plan on coming some time thru the night I highly suggest you CALL prior to coming. This place does not have a provider on site. No nothing but a receptionist answering the phone. A complete waste of time dragging a sick crying kid out of bed to just come cry some more. read more

Dr youuseff is the shitiest dr here . Don't waste your time or money here . They don't care at all or prescribe you medication they just give you a hand out of what to buy . This isn't Mexico sir get your shit in order I bet their not even mds lol read more

Rapid Care Urgent Care - Urgent Care Near Me - Rancho Cucamonga, California

How is this place still operating? Staff was inattentive, lack of knowledge, and the facility was filthy. read more

Your staff is a joke, neither of the office girls knew the difference between a HMO or a PPO. One of the girls told me that an HMO was the preferred providers insurance policies... Not to mention, they just love talking about customers in an unacceptable way when they think no one is around to hear them. Additionally when all of this was told to the doctor on site, she without a word, ducked her head and preceded to scurry out the front door acting as though she didn't hear me say anything to her. Honestly it's places like these that really do play a major role in the shit reputation the health care system has today. Congratulations Rapid Care Urgent Care, you are one of the many establishments that give our healthcare stature the unacceptable status it has today. read more

Do not waste your time with this place. They won't even diagnose you, but they will use your insurance to prescribe you what you don't need.

(((((((Say No to Dr Dutta))))))))) I wish someone from City hall or from County reads all these reviews and fixes the problems or make corrections at this place called urgent care or medical facility. ((((((Say No to Dr Dutta))))))))) This is a serious matter because all people who come to this place are sick and bad emotion but some jerks like Dr dutta makes them disappointed with their bad attitude and bad behaviors. ((((((Say No to Dr Dutta))))))))) dutta acts and looks like a security guard. He works unprofessionally and makes fun of sick kids and talks very rude with parents (guardians of patients). ((((((Say No to Dr Dutta))))))))) I don't know who owns or who runs this place and why they don't take responsibility for their actions. PLEASE READ THIS ASK IF DR DUTTA IS THE ONE WHO WILL SEE YOU I WOULD SUGGEST JUST LEAVE AND GO TO OTHER URGENT CARE. (((((((Say No to Dr Dutta))))))))) It's not worth it waiting for hours. read more

How ridiculous that this is an urgent care, but people can make appointments and be seen before the urgent care patients. Why call it urgent care?? We've been waiting over an hour and haven't been seen. Not even talked to. Wish I could give negative stars. DO NOT come here! read more

This place is okay but there's a male nurse I don't appreciate. He's a tall white male, he gives no type of care, he looks like he's over it and gives attitude, but the doctor is nice. the wait time is a little long only reason I've came is so I can get a doctors note other than that the care is not really good. read more

Will never come here again!!! Felt like I wasn't taking seriously told to buy an over-the-counter medicine when I should've got it antibiotic or painkiller. The receptionist are unprofessional and rude. When people come in not feeling good. It's not very professional to mock and laugh at the patients !! the two redheaded receptionist medical assistance should not be working in this profession very unprofessional!!! and the place is filthy. I cannot believe the health department doesn't shut them down. The toilet was disgusting. The vents are dirty just gross. read more

They really need to change their name since there is nothing rapid about this place. I want to make something clear, I have worked in urgent care for years and have had wait times of 8 hours, but there was absolutely no reason for me to have waited 3 hours for a physical. I had no choice but to go here for work. There is absolutely no communication on wait and so of course patients are getting upset and frustrated. If you had been honest about the wait many people would have chosen other urgent cares. Literally only 3-4 patients were seen in the 2 hours. read more

First and last time to visit such unprofessional place..... never recommend..... the nurse practitioner didn't even introduced herself, she got mad after I said it's been 2 hours that I am waiting and I'm in pain... No wonder her colleagues have had complaints about her... read more