David and team really saved the day for us. We had flooding under our office and he was quick to…read morereply, fast to start service, and honest/communicative along the way. He is truly and expert and I would recommend SERVPRO of Reno Southwest to anyone in need of remediation services if they need an expert who is fast and professional.

Very good priced company that cares about their customers. This is the best company in town. Very…read morehard workers and professional.

I had them come out and look at my crawlspace for a vapor barrier replacement and general…read moreinspection. Came out same day to look at space and gave me a bid. Work was done a few days later. Really pleased with this company.

This IS the company you want to do business with. Nancy has spent lots of time getting us used to…read morethe level of service we could expect if we ever needed them. Recently I had a smaller issue that I just needed a second opinion or a bit of guidance on. I emailed Nancy and she put me in touch with a true professional named Jacob who listened intently and gave great advice. This personal touch mixed with ultimate professionalism says everything to me. While customer service seems to be a thing of the past in quite a few industries, this company is still going above and beyond. I followed up with Andrew the owner to thank him for having high standards and an excellent team. WTG!

We had a sick pet who accidentally ruined some new carpet we just had installed, but COIT was able…read moreto come out within a few days and completely got rid of the stains and smells. They even did a scotch guard treatment to help with any (hopefully none) future accidents, and was very reasonably priced. They were quick and efficient and did a great job! I highly recommend them!

Tech. show up, gave me an estimate and date when the job will be performed. took day off from my…read morejob, but he did not show up. called the office, the Manger she stated the Tec did not inform them, and she was so cold , so what about your time and taken off from your job, I was furious, sound like they have same problem all the time. I will not recommended them

This review is long overdue - VODA came in and completely saved us during a really stressful…read moresituation with a rental property. They caught discrepancies, documented everything for us, and were incredibly thorough and professional every step of the way, even when it would've been easier to not deal with the mess our rental property was in. Christian specifically went so far above and beyond it's honestly hard to put into words. He was attentive, honest, and clearly cared about doing right by us, not just getting the job done. He's the kind of person you wish every contractor could be. We dealt with a lot of headaches on this restoration issue that had nothing to do with VODA, and they were an absolute lifeline through all of it. Can't recommend them enough. Thank you!

Two nice young men came to clean out the dryer vent in my new home. It was really plugged and…read moreneeded professionals to clean since it vented out the roof. No extra charges to move the dryer out and back in. They had a special going so I figured I would give them a try. They came equipped to do the job and it only took half and hour. Then even gave us a chance to run to get a new dryer vent hose and they put it on. The other one was crimped bad and so the dryer was not getting much airflow. Glad we got it cleaned out and we saw a photo of the clean vent. With lint in the vent or hose you can get a fire. I would recommend this company. They do a lot of other cleaning and restoration work. I only tried them for the dryer vent cleaning but would try them again on other jobs. Give them a call.

Had some water damage from refrigerator water line slow leak. Called four different companies for…read morecompetitive bids. Will not give names of competitors that I called but one in particular came back at double the price of the others,----pro. 911 did excellent work and made it easy for us by suggesting a contractor for repairs. Highly recommend 911, very professional and dependable ***** 5 stars on preformance & quality of workmanship!!

I didn't love my experience with them. It was 35k for them to come take out my baseboard and put…read moreholes behind it, take out flooring, run fans for 10 days and dry the crawl space. That cost is as much as the actual repair of it all. My insurance covered it, but it is a very astonishing price. What I really didn't like ... their workers broke the backsplash of my vanity when taking it out. Fine, and the insurance will cover it, but don't leave it to the home owner to find on their own. Also they broke the glass in a photo frame, again not too big of a deal, but they did not tell me about that either and left me to find it on my own. The company did not dust when leaving. After cutting out backer board and particle board behind linoleum, there was an incredible amount of dust layering my whole first floor. I had to call them and gave them come back to do it- and I helped him do it. And lastly, their workers sometimes swore while in my home working. I have children and this made me and them very uncomfortable. I'd reccomend trying a different company if you have a choice. They did dry my home on a Sunday. I appreciate that

Very nice experience over the phone, and then came the incompetent help they sent…read more After everything I was left with still wet materials said our contractor, and they made the repair process take so much longer because they did not do anything correctly. Don't waste your time with this company like I did! Call anybody else

We had a roof leak right before another snowstorm and right before the holidays. When I called…read morePuroClean, they were very responsive and professional. We worked with Jonathan as our project manager, and he was arguably the most helpful person in the entire process. He was able to coordinate between multiple vendors, especially after we had an unexpected positive result for asbestos come from a ceiling sample, which required that we also bring on an asbestos abatement company in addition to PuroClean and the construction company who did the rebuild. Many thanks for Jonathan and PuroClean for all of their help and making this headache of a process easier.

We noticed our dryer wasn't drying as well as usual, so we figured it was time to have our dryer…read morevent cleaned. They had serviced us before, so we didn't hesitate to call them again. We appreciated the excellent communication from Sal, who kept us informed with helpful follow-up text messages throughout the process. They were even able to schedule us for next-day service, which worked out perfectly! A big thank you to Brendan for doing a thorough job and taking the time to clean up after himself when he was finished. We definitely recommend their services!

It feels like family coming into your house to help you out. This company, from the phone…read morereceptionists to the crew that shows up. Polite and Pleasant are the words that come to mind. They take great care to hear your concerns and then guide you to the perfect package. They take care to place bumpers on all corners of walls and the rest is just a wonderful experience. My carpets look like new. I love this company!

Would not recommend. The guy over the phone was condescending and rude. Scheduled an appointment…read moreand they didn't show. Called and the guy said yep it's late they'll have to come probably tomorrow when I had waited all day and taken off work. Not professional, not good quality service, save yourself and look elsewhere.

They advertise that they have 24/7 emergency plumbing services. Well, we had an emergency plumbing…read moreissue that was actively flooding our garage. We called a total of three times between the hours of midnight and 6 AM to get someone here, and still no one showed up. Each time the person on the phone assured me that someone would be coming and they would call me when they're on their way. They said they "didn't know" why the prior calls didn't result in a driver heading to my house already. Finally, at 7 am I called someone else; they were here within an hour. At 8:30 AM, Roto Rooter called me again, and I told them what happened the night before and informed them I had someone else coming. The response I received was, "Ok, have a good day." Really, really, really disappointed. And their lack of comprehension landed me with thousands of dollars of damage while we were cleaning up the mess and waiting for them.

Empire was recommended to me by a friend who was working on our plumbing. Our kitchen drain pipe…read morehad cracked under the house and was leaking into the crawlspace. The owner, Eric, called me himself and sent out his guy Luis to assess the situation. Luis was so nice! Eric called me almost immediately afterwards to check in. I have been happy with Empire all the way throughout this process, the service is outstanding.

Crawl space under my house flooded due to a broken pipe, they came out assessed, told me they were…read morefinishing up another job and would be out as soon as possible and would get the water pumped out and dried out, so the plumber could come in and fix the pipe, and they did, then they returned after the rest dried out and finished up. They did a great job!

This company is amazing! I had a water leak in my rental house late in the night on a Sunday & this…read morecompany came right out & helped me. They have been in the process of restoring the house & have done a great job! Adam & the team are hard working & do great quality work! I could have not asked for anything better!

Adam and Stacy at Restoration 1 were a joy to work with! I was given a fair and honest quote for my…read morepack out, storage, and pack in service that was honored to the letter. They were punctual and took great care in protecting my furniture during the move. They were flexible when my timeline was extended slightly by a contractor, and upfront about a tiny bit of damage to a particleboard dresser (that shouldn't have withstood the moves I'd put it through prior to this, let alone the two moves that followed). Adam even fixed a loose doorknob on his way out of my home after providing his initial quote, something I hadn't even noticed until he pointed it out. I only wish I had gone to them when the initial flood event occurred in my home, it would have no doubt saved me several months of inconsistent communication, botched remediation, and overbilling by the vendor chosen by my HOA. Thank you, Stacy, Adam, and the entire team at Restoration 1, for restoring my faith in people and helping me to get my home back!