While the service is working, their Fiber 1Gig options is very quick, however, I just had my first…read moreoutage today (4 weeks after install) and the customer service is non-existent. Regarding customer service alone, it would be a zero rating. First, went to their app, but it insisted that no outages were present in my area (well, that was false). Then started a chat, but the bot went on for 1.5 hours with notices of please wait ... finding an agent. About 45 minutes in, I also called customer service, only to stay on hold with no help for another 45 minutes, with constant message for me to try out the Frontier App. Finally, I received a text, where Frontier acknowledged that there was in fact a "data outage" and to expect a fix in another 2 hours. During this time I was never able to speak with a real person via chat or phone.

I highly advise you avoid this company…read more After using their service for 4 years, they shut down our service based on the request of the new customers who were purchasing our home from us. I use wireless for my work so I was in a very unpleasant situation the last two weeks of living in our home. This is the only utility company I have ever heard of that shuts down services without speaking to the homeowner first to verify. Then, to top things off, they had the audacity to send us a $58.00 bill, with threat of collection, for a disconnect fee, two months after we left the property. Yes, you read that right - they charged us $58.00 as a final con job and then told us they do this to everyone when they end their service with them.

disclaimer: i wasn't actually assisted through a service here, but i had a peerless experience…read morevisiting this location with excellent floor management. i have no idea what his name is, but a man greeted me immediately after i signed in on the tablet. he saw my bag of equipment and asked if i was there to drop off or exchange the equipment only or if i needed anything else. i told him i only needed to drop it off. he kindly and patiently let me know that all of the employees were assisting customers with mobile service, that most of the people in front of me were also mobile customers, and that the wait would likely be longer than an hour. he suggested a spectrum drop-off point at a nearby ups store less than 10 minutes away as an alternative. we left and had the equipment all packed up to send in less than 20 minutes from that interaction. he saved us a ton of time waiting, managed the queue for his colleagues, and overall ensured that our experience there was short and sweet. if that's the type of management i can expect here, i would definitely return for any concerns.

if I posted my opinion of Spectrum, NO ONE else would want this service...unable to post the rest…read moreof the words to make 85.. My monthly contract did NOT mention "rip-off" fees for disconnection, 3 months early. I wouldn't "spit" on spectrum, if it was on fire.

Great products, service and support. Always someone there when we have technical issues or need to…read moreknow about new products and services. PBX-change offer features that the big carriers lack like a soft phone option, CRM integration and call recording. If you work in professional services these are must haves. The best feature is actually getting my calls which the big carriers were dropping.

While the Internet service is fantastic, the backup services are the key here. To know that data is…read moresafe and secure in an age of such chaos is comforting. Not having to worry, not having to stare at the ceiling at night wondering, that's what you get here. Peace of mind... I'll take it. Thank you!

This is a zero star review. After returning a modem in the…read morestore and telling the employee we were moving to close the account we find out we are still being charged for monthly service. 3 months at $50 per month plus a modem they said we never returned. They will not refund and are billing us for the modem they lost. This is theft in my opinion.

If I could give zero stars I would! I came in here today, Sunday 6/29/25 to return a Wi-Fi pod that…read moreI had received immediately and after several attempts to set it up I was told by a representative over the phone that it had a malfunction and it did not work. I already have an extender anyway that is not with spectrum that seems to work fine so I returned this back to the store because I just received it two days ago and was trying to set it up which was unsuccessful. I walked into the store about 12:05 PM. They had just opened there was one customer in there, so I waited for Jorge to come out and assist. He seemed like he was an honest person that worked for Spectrum and told me the pod had been removed from my account and he canceled that. He tried to offer me two free lines of service told me that would be free. I would just have to pay for the phone. I told him no thank you I was not interested and that was that. He told me he cannot give me a receipt right then and there, but would be happy to email it to me once he completed everything on my account and told me look out for an email. About 20 minutes later I had already left. I noticed an email from Spectrum.I did not pay any attention to it because I thought it was my receipt for returning the Pod. An hour later, I received two more emails from Spectrum saying my service order has been updated. I thought this was an email notifying me that my pod that I had returned has been received however surprisingly it was an email showing that I had added multiple services to my account that I knew nothing about and did not agree to! Never was even talked to me about adding TV service or anything else other than adding two cell phone lines and I told him no. I immediately called customer service because I did not want to drive back up there and cuss him out because I felt so upset and frustrated that a representative in the store or even over the phone would do something like this! This is uncalled for and very unprofessional! The supervisor Dominic that I spoke with over the phone assured me that the additional services that I had not asked for or even were offered have been removed my account and everything is back to what I previously had. If anyone goes to the store Do not let Jorge Reyes assist you! Because if you do, you will leave with the service services not added to your account. Dominic, who was a supervisor in the call center was very helpful however.

Fri @ 10:21 am I called @GetSpectrum to report a neighbor wanted to provide me with a router and…read morefor me to pay him instead of getting my own account. Kyle in the fraud department said he didn't care as long as Spectrum gets paid. So hey, if you need internet take Kyle's advice.

If i could give them negative stars, I would. They billed me for a month of service after it was…read morecanceled the month prior to the next due date. They sent my bill to collections. I pay my bills, I had a credit score of over 800 until dealing with them. Their service is HORRIBLE at best. I went on line to read about how they have done this exact same thing to other people I called and was told, they would shut my service down as requested, but I was paid through another couple of weeks. I told them, I did not care, I shut it off and I will take the loss. Now they have billed me for another month. I will take that credit hit and NEVER deal with these thieves again.

Service is the most unreliable service out there. No customer service and serially lacking…read morecompetent staff.

A one is actually a little high. This is the most dishonest. thieving company I may have ever dealt…read morewith. 3 months ago I called to ask why my bill went from $25/month to $55/month. The rep explained that I had been on an introductory plan, And that accident was lucky that it was only $55, because it should be $85/month. She was gonna give me a special offer and give me a $30 discount for the next year, but I would get unlimited data if I enrolled in Autopay. The Next month I was charged twice $85 AND $55. The current month i've been charged $155. Yesterday they bounced me around between 6 different agents. Three of them I could not understand because their accent was so thick. The last rep kept telling me they're very best. They could offer is $85/month. Liers and thieves. I can't change companies quick enough. Don't like Frontier, but even they aren't this dirty.

Not sure why everyone complains that Spectrum takes forever. I made an appointment for 11:15…read more Showed up at 11:06pm (fashionably early, as one does), and by 11:11am, I was out the door with brand-new equipment. That's right. One appointment. One visit. Barely enough time for the tech to finish his coffee and for me to question the space-time continuum. Moral of the story: Make an appointment. The rest of you just aren't planning your day correctly. Would schedule again. 10/10.

Had a little wait but not a problem. Frankie immediately took control with my new phone and showed…read moreme how to adjust APPs needed. Just a real friendly young man, that I impressed I offered him a job but said he would have to decline. Thank you again Frankie, you're the man! Best Regards Larry Garvin Garvin's World

This company provides network and IT services for businesses and other customers…read more I was recently at a pinch a penny location where the owner was telling me what a great company with outstanding customer service they are. I use Verizon services and unfortunately for me, as a homeowner, this company only provides services on a larger scale. I would switch to them in a New York minute if they serviced individual homes. I base this on the owner of the establishment who I respect.

MHD Communications are absolutely amazing. My employer uses them for our all of our locations and…read moreteam. They are so prompt and professional to every request we make. Yesterday I accidentally deleted an original file after importing to a system. This is the first time I've ever made this mistake. I also learned (through experience) Excel documents only transfer 1 page of information and not all tabs. I didn't panic, I emailed the help desk, and within less than an hour Richard had recovered it for me. Thank you so much MHD Communications for always having our backs!

From the owner: MHD is your premier IT company serving the Florida region. We boost business operations with…read moreadvanced technology solutions and stress-free installations and integrations. While we specialize in managed IT, security, audio/visual connections, and communication services, MHD is available for all your technological and IT needs.

I tracked this company down on the internet. If you are…read moregetting Robo calls-it's more than likely coming from L3C and they probably stole your number from google business. (or Facebook and Google may be doing business with them) This is a billion dollar franchise, start your class action lawsuit today!

Here's an atypical Yelp review; it's a data center lol. If you're in Woodland Center, Level 3 is…read morethe big nondescript white building with barely any windows. Inside are the computers and networks that help you download porn at night. As far as data centers go, they're great from an availability standpoint. Definitely a far better option than Peak 10 right down the street on Anderson due to cooling issues, but nothing like the Peak 10 USF or Cologix Lakeland facilities out in Lakeland. Tampa doesn't have a lot of options for data centers, but this is one of the better run ones, and you can't beat the Level 3 bandwidth performance and pricing, so that's another reason to put equipment in this facility. There are 15 or so other providers who call this building on net so you have lots of options for redundancy.