disclaimer: i wasn't actually assisted through a service here, but i had a peerless experience visiting this location with excellent floor management. i have no idea what his name is, but a man greeted me immediately after i signed in on the tablet. he saw my bag of equipment and asked if i was there to drop off or exchange the equipment only or if i needed anything else. i told him i only needed to drop it off. he kindly and patiently let me know that all of the employees were assisting customers with mobile service, that most of the people in front of me were also mobile customers, and that the wait would likely be longer than an hour. he suggested a spectrum drop-off point at a nearby ups store less than 10 minutes away as an alternative. we left and had the equipment all packed up to send in less than 20 minutes from that interaction. he saved us a ton of time waiting, managed the queue for his colleagues, and overall ensured that our experience there was short and sweet. if that's the type of management i can expect here, i would definitely return for any concerns. read more

If I could give zero stars I would. I went out of my way to find a way to submit a review for how bad this provider is. Outages are very regular. There is no explanation unless you go digging for it. I work from home and it just happens. Customer service has been pretty bad in the past also with how issues are escalated. It's just a bad provider overall and if there is something else in your area you should try it first. I'm hoping we get Google fiber in our area. Frontier is also really bad so I wouldn't recommend it. read more

Worst customer service ever. Simple equipment turn it. Claimed I would get an email. When asking for an actual receipt, he started to squirm. Two customers before me walked out on the guy - playing on his phone, watching videos - no, not YouTube-ing how to provide basic customer service - claiming to a colleague he is not busy while looking at a line of five in front of him, then handing packages, anything before serving a customer. After an annoying rude interaction the dude just walked away from his counter again. When asking for a manager they other employees claimed they don't have one. I guess that may be part of the problem ;-) He tried to convince me to cancel the rest of my Spectrum services as well. Spectrum, this dude is actively trying to loose you business. read more

Spectrum - Spectrum employees refusing to take it old unused equipment. Such a rude dude. 30 min of my life I won't get back. - Internet Service Providers Near Me - Tampa, Florida

I would leave zero stars if I could. The incompetence of this company is genuinely shocking. All I have been trying to do is get a replacement cord for my router. I called spectrum and they told me that all I had to do was go in store with the information of my router and they could give me a new cord for free. Then I go into the store and the employee tells me that he has no clue what I'm talking about. I explained to him that it is literally just the power cord for the router, and I called spectrum and was told that all I needed to do was go into the store and ask for a new one. The guy tells me once again that he has no clue what I'm talking about and that my option is to go back home, get my router, bring it back and replace my entire system. I genuinely do not understand how an employee does not know what one of the most common pieces of their equipment is. read more

I ran into an issue with a cable box due to lighting striking my home and called Spectrum within minutes had the problem resolved and was able to get it replaced at an office located in Midtown which is walking distance from my home. Upon entering the office I was greeted and asked to sign in on the kiosk and will be called to be assisted but lucky for me the representative had made the appointment for me which is a bonus. The wait time was minimal and I was in/out in less than 10 minutes. Great customer service in my book! read more

Spectrum - Internet Service Providers Near Me - Tampa, Florida

I was a loyal customer for over 3 years for Spectrum home internet service. Out of nowhere a price increase of over 30% - from $74.99 a month to $104.99 a month for 500gb. So much for loyalty as far as Spectrum is concerned. Frontier Fios has been begging me to switch to them. Spectrum had no interest in matching my Fios offer and pretty much dared me to drop them. Talked to neighbors and in my neighborhood Fios is actually more consistent and has less outages especially after last year's hurricane's - where I was a loyal Spectrum customer stuck with them even though Fios was back more than 2 days before Spectrum after Milton hit. AND Fios is giving me 1gb - so, twice the speed, 1/3 the cost! So, no longer a Spectrum customer. They need to look seriously at how they punish their customers for being loyal. Most companies do not try to rip off the few customers they have but Spectrum is counting on you to be afraid to change and really, really sticking it to you hard and deep up the butt. Be aware else you could end up being captured and paying out the anus for less service than what you deserve - all because you tried to be loyal, yet Spectrum insists on screwing you over. read more

had the pleasure of working with Rafael at Spectrum, and I honestly cannot say enough about how helpful and professional he was. From the moment I walked into the store, he greeted me warmly and took the time to really listen to my questions and concerns. He didn't just try to rush me through the process or push me into a plan--he carefully explained all of the options available, broke down the differences in pricing and speed, and made sure I fully understood everything before moving forward. What impressed me most was his patience and knowledge. Internet plans and promotions can sometimes feel overwhelming, but Rafael explained everything in a clear and simple way that made it easy to decide what worked best for me. He went step by step, answered every question I had, and even anticipated things I hadn't thought to ask. That level of care shows that he truly values customers and wants them to walk away confident in their choices. Rafael also had a very professional yet friendly approach--he never made me feel pressured, and I left the store feeling like he genuinely wanted to help me get the best deal possible. In fact, his excellent service is the reason I'll be going back to the store again for any future needs. Spectrum is very lucky to have someone like Rafael representing them, because he sets the bar for what great customer service should look like. If you're thinking about visiting Spectrum, I highly recommend asking for Rafael--he will make sure you're well taken care of! read more

this isn't just about that store. It's about spectrum in general. I was a customer of theirs for 10 years because I was too stupid to switch, but the options are very limited. yesterday I called to cancel my account because I got a different Internet provider. no, I'm used to their horrible customer service. when the rep asked me why I was canceling my account because I told her I don't like their customer service and I've had a horrible experience with them. she told me I needed to check my attitude because it wasn't her. They gave me the bad service, and then started giving me a lecture of how I should speak to her.. before the lecture, I was very friendly. when I asked to speak to her supervisor, she told me her ears do not comprehend what I'm saying. and continue telling me that I'm not allowed to speak to her like that, even though she was speaking to be worse. then she hung up on me. I was hoping for once I would have a decent conversation with a customer service person from spectrum. there was a slim chance if I didn't like my new provider, I'd go back to spectrum, but that's not gonna happen now or ever again I don't care if they're the only cable provider in my neighborhood. i'll move. every interaction with them as required to go to escalated services to get the problem taken care of. they just contacted me today and told me that they look into it and even though I canceled my account yesterday, my account would still be active for another week. I told them they better take care of it they did. I returned the equipment, kept the receipt because issues with that in the past. Just horrible, horrible company read more

There's only one person carrying the weight of customer service at this location. Everyone else is partially clueless or have no sense of the members time. Extremely lacking. read more

Tom & Rafael were very helpful! Assisted us in a simple equipment fix and insisted on looking into our internet for any savings. Certainly did! Very nice to work with, thank you! read more

This Spectrum store is new and clean, and located right next to the REI. There is a parking lot in front of the store, but if that is filled, there is also a nearby free parking garage. The store seems to offer a variety of services for phones, cable, and internet, including selling supplies, fixing issues, and swapping equipment. The good thing about Spectrum is that you can make an appointment online if you have to visit the store in person. I highly recommend doing that. I just had to do an equipment swap - my old Bright House modem for a new modem & router - but the tech I talked to online still recommended making an appointment. I'm glad I did - when I got to the store and signed in, there were about 5 people ahead of me. But when one of the three workers finished, I was called right away. The equipment swap took less than 10 minutes, then I was on my way. read more

Spectrum - Inside the store. - Internet Service Providers Near Me - Tampa, Florida

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Went in only to return equipment as I am moving Good , they did have someone "checking " people in Bad they told me it would be a very long wait and i should go to UPS instead if this is spectrums stance then that should be the first choice and explained as such on the website. another option after checking in is to have people sorted as to quick things to get them out the checker is basically hanging out and could have accomplished my task in under a minute and saved me a trip to ups (i wish i had just gone there ! ) read more

Over looked. My daughter and I walk in to return some equipment. Our stuff was in a spectrum bag. We checked and sat down. 15 mins go by and another woman walked in with her stuff to return and was immediately Told that it's going to be a long wait and to try the other spectrum. Just poor customer service. read more

Terri is the best!!! Very helpful and personable. She made a bad situation variable! Loved her.

This is a review for Spectrum. I called 2 days ago to shop around and see what deals they had. I spoke w an agent. After few minutes I told him I will have to check with my roommate and will call again if we want to proceed with the deal he was trying to sell me. To my surprise, I get and email today that the equipment is being shipped to me. I called and after explaining the situation, I was told the service order ( which I never placed) has been canceled and I should not receive the equipment. Few hours later, I get an email that the equipment will be arriving tomorrow. I contacted Spectrum again. They had the nerve to tell me if I receive the equipment it's my responsibility if it's not ret and that they are not the ones who placed the order! I never placed any order! I I asked to speak to someone else. I called again and this time the agent told me I can just refuse the package, so they expect me to wait by my door all day for the carrier? Because he will just leave it at my Then she put me on hold and came back to tell me to not refuse it (well dah! ) and that she will be sending me a kit. what?? Omg the worst experience ever! she did not want to explain what the kit was. She kept saying you will find the instructions with it. After I started to get very frustrated she finally said it's a box with a return label in which I will put the equipment that I never ordered in the first place in. Like Really? I asked if I will get charged anything. She said no. I will write another review if I do. The worst experience ever! I will never consider them again! What a nightmare! read more

DO NOT come in unless you have a reservation. These people work on a snails pace. It is abysmal to wait 2 hours when 4 people were ahead of me in line. DO NOT COME HERE. read more

I contacted Spectrum, and a representative based in Tampa, Florida took my call. I said I've been laid off from my job and I want to discontinue my TV. She did do that, and then said "I'm also going to take $250 off your bill, so you'll only owe $250 instead of $500. I said thank you. When I checked my bill, the $250 was not taken off. Now why even promise that to someone if your not going to fulfill the promise. That's second time a Spectrum representative has promised me something and not followed through. 2 months previous, I asked for my TV bill to be lowered. The rep based in Texas said he would lower it to $187 instead of $250. Two months later my bill was exactly the same. People don't like being lied to. I'm about to get rid of Spectrum all together! read more

New store located in the new Midtown development at Dale Mabry & I-275. This is primarily a mobile store, however, they can assist you with TV or internet service also. Since it is a new store, with no visibility from the street, no other customers were in the store and I had quick service. You park in the parking deck and is is a short walk down the elevator and across the street. read more

Spectrum - Exterior - Internet Service Providers Near Me - Tampa, Florida

Worst customer service ever!!! I stopped in to drop off equipment. Waited 28 minutes while 2 Spectrum employees stood around doing nothing and could not help me. Apparently the only person that can help me is the one other employee behind the counter. 3 employees but only one guy can actually help anyone!! Just STUPID!! read more

Absolutely Disturbing TACTICS !! In January, I paid my bill and a past due amount then called and told Customer Service to CANCEL my Wi-Fi services. Re: I am not home as often. The Rep told me I should utilize their seasonal package and place my account on hold to lock in my rate. I ask how long the hold was and was told till October, I was hestitant because I really didn't need it. So, when asked, I was told there was no fee. So, I went ahead with this option. But now as of last week Friday EVERY DAY I have been getting text message that my bill is pass due. Remember this seasonal package was set up in January. So, I called Monday and was told I had to Cancel the seasonal package first and wait 24 hours before I could cancel the Wifi Services. So, I call today to Cancel the Wifi services. After waiting for many minutes on the line (which is a tactic they use. Yeah I know but I kept my cool). She comes back online to tell me she viewed the setup of the Seasonal package that was set up in January but don't know the details of what was said and shared earlier and now that there is a monthly fee of about 5 dollars for this package but they cannot look into this for me to handle this account until after I pay the $60 PAST DUE for this Wifi account bill. SHE DID NOT EXPLAIN WHY and I DID NOT ASK WHY because common sense shows us How am I being charge for something that was on hold and if it was $5 a month why am I paying a PAST DUE amount and not a $5 a month charge? So, to keep myself INSANELY CALM, I smiled and got off the phone. I feel like I been SCAMMED, MISLEAD and TARGET TO TAKE ADVANTAGE OF. But I am also feeling FREE. Because I will be moving my mobile services to another company ASAP and waiting for THIS SPECTRUM account to hit my credit report so that I CAN RIGHTFULLY and LEGALLY DISMISSED THEIR FRADULENT INTENTIONS. I hate many people are possibly going through the same, but I will definitely be removing this off my credit report and I will be educating people how to do the same!!!! THEY SHOULD BE HELD LIABLE for Absolutely Disturbing TACTICS!! read more

I moved my cable box from one bedroom to the other one. I had a cable receptacle, hooked it up and it would not work. Appears to be connected but Spectrum wants to charge me $65.99 to activate it. I already pay for my cable, I just wanted to have my disabled 99 yr old father to have tv in his bedroom. Unfortunately, he cannot afford it so he will do without. I asked for a WWII discount and she appreciated his service but no discount. Great company. When they were out before, I learned how poor their workmanship is. I have photos of them running a cable and instead of putting a 2 line plate in, they ran one cable out of the wall under the plate. No one could believe it when I showed them what they did. My VOIP line went from $9.99 to $15.00 to $20.00 to $25.00 and no notice on any of the increases. Run.......Use another service. I think these incidents tell you every thing you need to know and how this company is operates. read more

Spectrum - Cable workmanship - Internet Service Providers Near Me - Tampa, Florida

Arian se comportó muy amable con nosotros toda la mañana fue un proceso largo para liso, que fuera algo más fácil para nosotros agradecido y siempre que vengo acá hasta Spectrum, trato de que él sea de la persona que me atiende porque es excepcional en su trabajo read more

This company keeps calling me to charge me to install the equipment that should have been initially installed but wasn't. Stay away from this cluster f***k company if you can. read more

Spectrum - Community plan. Avoid at all costs. Brand new apartment complex. No one will address the internet issue. It is getting worse. Not better. read more

I came into the Spectrum offices at Largo, Florida on Feb. 4th with the intention of dropping cable because of the rising prices. I also expressed interest in a new phone and switching my wireless to Spectrum. Kyle Smith and his trainee, Erik, were very personable and helpful in getting me into a new bundled price that enabled me to keep cable and received a new cable box, a new Xumo box. My bill is now about $65 LESS than I was paying to Spectrum and T-Mobil combined. Even after the $30 discount comes off my bill in a year, I'll still be paying $30 less so I am very happy. ALSO, in the past, when switching phones, I would always lose all texts and some contacts and many pics. I didn't lose a thing with Spectrum. VERY IMPRESSIVE!. The ONLY negative from the whole experience was that when hooking up the Xumo, I found I did NOT have DVR service, which I was told was included with Xumo, Technician informed me at home visit that it would cost me another $10 which I agreed to. Other than that, I am very happy and Kyle restored my confidence with Spectrum. I hope you reward him for his good work. Thank you, Ronald Moyer read more

To pick up my preordered wifi router I sat in line for over a hour. Ridiculous attitude from all the employees - all of them were incredibly rude. If I wasn't forced to get this wifi from my apartment complex I never would. read more

One of the worst cable companies I've ever worked with in my entire life we sent back a DVR box 2 years ago, just noticed they were still billing us for it when we were going through our bill because it was extremely high for some reason put in a claim they sent us $11 back for the two years that they were billing us, knowing that that box was sitting in the warehouse Absolutely Rob their client's blind And then service you read more

Don't believe your low introductory offer. They have continuously raised my bill for one reason or another. I called to ask for the cheapest cable service because of being a senor on SS. they said they had a 15 chanel which is the lowest service. My bill has gone up every month and I have not gone up in service. Now at 190.00 a month. Had a double Hurricane in Florida no cable or internet for 14 days . the gave me a credit of only 20.00. Horrible company they know they have the only service in our area so they take advantage of us Seniors. read more

This store is so inefficient and terribly run. Wait times are excessive and the staff has zero customer service skills and empathy. I came in to replace a broken modem. The activity takes only a few minutes to do as they scan your broken device, hand you a new one and have you sign a receipt. I waited for nearly an hour and a half to be helped while employees chatted with customers signing up for mobile phones. They were spending an average of 30 to 60 minutes with each mobile customer while the line grew from 10 to 15 people. One employee only helped 1 customer the entire time I was there. I was with my infant daughter who was tired from waiting so long and was crying. The employees did not acknowledge us or care. They stood there socializing with customers about non work related topics instead of trying to keep the line moving. When they finally called me up they didn't even have the decency to apologize for the long wait. What is worse is they did not include the cable in the box they gave me like they said they did and I got home and couldn't setup the modem. Extremely poor customer service. They need to train the staff on customer service skills and have a separate line for cable equipment returns and replacements. There is no reason to make anyone wait over an hour for a basic return or replacement. read more

Our internet was out after Hurricane Milton, although our power was on. We called Spectrum to get everything sorted out, and they came to our townhome the next day and the issue was fixed in one hour! The service tech, Ralph, was friendly, informative, and knew what needed to be done. I appreciate the quality customer service, and quickness of the repair immediately following such a big storm hit. THANK YOU, SPECTRUM! read more

AWFUL customer service. Had already canceled my services and just needed to drop off my boxes. However, every employee had a rude attitude and presence. There were 10+ people waiting and at times 4 employees would walk to the break room while everyone was WAITING in line for extended period of time. There was no urgency to make customers happy and overall just a bad experience from entering the store until I left. If you can avoid this location, please do. read more

This is a general review for all of spectrum. Unfortunately I'm unable to cancel service online and you have to call someone to cancel. I've spent the last two weeks calling to try to cancel my account but no one has answered. Now they are so busy with the storm so no one is answering again. Very disappointed with this service and will not be a returning customer. Thanks. If you are looking for a better service try Frontier. Ask for Kara. read more

DON'T WASTE YOUR TIME driving to their stores to get a phone bcz they DON'T have ANY in stock, stay home and order it. Very disappointed thinking I was getting a phone the same day I came in. read more

I had to just swing by and pick up my order for my router and instead of just handing me the box with my stuff behind the desk they told me to sign onto the iPad and wait in on the couch like it's the DMV. They expect me to sit and wait 30 minutes to an hour to grab my online order. The two women had an attitude and were having 2 out of the 3 employees help one customer with a phone. Maybe if you're understaffed limit one employee per customer to get stuff moving and not create a giant line. read more

They treat people like garbage . They add anybody who walks in as an authorized user on anybody's account. If you're thinking of committing fraud, this is the store to go. They display discriminatory behavior, caught two associates discussing that they should speak quickly, as to overwhelm bilingual customer so he wouldn't understand, become frustrated and just leave. Overall, garbage store and garbage staff. I finally understand when people say "I wish I could give it zero stars". read more

I Switched from Frontier to Spectrum . Has been very frustrating. First tech that came was 2 hours late . Could not access the utility box in neighbor's yard without permission.Rescheduled for between 5:00 and 6:00 that evening. No one called or showed up. So I called and cancelled. Then 5 days later I called to get service. Got installed with no problem. But on my bill for the first install they only credited back the service charges and not the taxes and fees. Then on second bill they added a tech fee that was not suppose to be charged for. Have had to call billing three times for the excess charges. This has been a very time consuming venture to straighten out. Please check your bill and make sure your charges are correct. read more

Went in to pick up some equipment. There wasn't a line, the service was fast and friendly. The establishment was very clean. I honestly thought I'd go in and be in a line. Everything went smooth. I was in & out! read more

I ordered wifi and specifically said that's all I wanted... they sent tv stuff and charged for it. Took an hour of being on hold and had to take the tv stuff to the store to fix it. Ugh. read more

Some of the worst service I have ever received from an internet provider. Service up and down repeatedly. Pathetic service in the store in Brandon Town Center. Charging me a full month ($121.99) for supposed 5 days of service that they say I used. I let them know that I was cancelling the service ahead of the payment date. Get everything in writing - all they can claim is that I didn't call them before the payment date to cancel (even though I had switched to another service 8 days earlier). Extortion and pathetic service. read more

This is the worst internet I have ever had. I work from home and there is always an unexplained service interruption. Even when it is working, it is constantly reconnecting which negatively impacts my zoom calls and meetings. I have had them out and they can't figure it out. It's exhausting. I never had problems with Verizon but since I moved here and have spectrum it is a nightmare. It is down for hours during the day at least once a week. They said it happens with storms but it has actually never happened during a storm. It is awful and extremely frustrating. I really need a work around for when it happens because it impacts my work but they have nothing. read more