Rick and David are electronics geniuses! I had a battery drain on my car that no one else could…read morefigure out. Highly recommend...

I would give this company a MINUS 20 stars if available! DON'T used this company!!!! My laptop…read morewas not working correctly. I did a "recover" back to one month previous. I have done these operations previously when needed with no problem. At any rate, the next day my computer was totally locked-up with a virus or whatever. Couldn't get anything to work. Decided to take it to UDS as it is close to residence. The YOUNG man who we gave the information to acted like he didn't know how to spell his own name! When telling him the problem, he had a very far-away look on his face and barely said a word. In fact, he acted like he didn't know how to spell "PC"!! This was about 2:30 on May 1st (Wednesday). I asked him when he thought it might be ready and he said later that day. I told him I would be coming back until the next day so don't worry. I let Thursday pass and called them on Friday. They said they hadn't gotten to it yet but would start on it that day. (I believed it was the same young man I had talked to when I left the laptop as there was a very "duh" sound to the conversation!!) On Monday, early afternoon I called them again. They said the laptop was really messed-up and they would have to do a "factory reset" on it. I am familiar with that term and always understood it would delete all files, pictures, etc. I am 75 years old and not computer savvy at all but was worried about this "reset". THREE different times during the conversation I asked him about the loss of my files, etc. Each time he said I WOULDN'T lose any files, etc. as there was a way to reset that it would be okay!!!!! THREE TIMES he assured me all would be okay!!!! I told him to go ahead and do it then. The next afternoon I went to UDS Computer to pick-up my laptop. The older lady behind the counter was also rather "duh" acting and when I turned the PC on everything was GONE!!!!!!!!!! I had to bite my tongue big time. She called the young man to the counter as I had told her it was promised nothing would be deleted. He said it was so messed-up there was nothing he could do! I reminded him I asked THREE times if my files would be deleted and he said they would be fine. He then proceeded to tell me there "might" be a way to recover "some" of the files but wasn't sure and it would take a "long time"!! As I was afraid of exploding I told them no and asked what I owed. They charged me $96 to erase everything on my laptop!! They NEVER called me with any information. I had to call them!! Yesterday a friend of my son visited. I was telling him what a dreadful experience using UDS was and I could have saved $96 by resetting to factory by myself. One thing I didn't know is this young man is in the IT business!! He was upset the way UDS handled the situation and said THEY made the mess and not me as the "UDS boy wonder" had implied!! This friend worked on my laptop for about an hour, got some of my favorite apps back where I could use them, etc., etc. He taught me how to save any future files/pictures, etc. so they would never be lost again. This company was a nightmare to do business with. Their communication skills were horrible. They never called with updates. They made promises they probably knew they couldn't keep. They charged WAY too much money for what they did. They should have paid ME for their dishonesty!! I would NOT send my worst enemy to UDS Computer!! If you decide to use their services.....know you have been WARNED!!!

i had an emergency and even though it was 5 minutes to closing and the last guy had just left he…read moreturned around and came to my house and fixed my major problem. i just picked them out of the yellow pages to call and had never used them before. I WOULD NEVER NEVER EVER CALL ANYONE ELSE. They have come to the house several times after that, always a new, different guy and i have always received great and prompt service !!!! SIX STARS !!! Noreen S.

I never got past the receptionist, Christin. She was so rude! She was very loud, began peppering me…read morewith questions before she would make an appointment for me. These were questions I didn't have answers to, about the computer, it's age, operating system, etc. That was why I was calling professionals, I am not a computer person! She continually interrupted me, I couldn't even finish a sentence. She could tell I was getting frustrated and told me she didn't mean to frustrate me, she was trying to help me not waste my money. I told her to just schedule an appointment, that I would worry about wasting my money. I also asked her to please quit interrupting me, to let me finish a sentence. She talked right over me! She tol dme she didn't mean to. She put me on hold for about five minutes with no explanation, then came back to tell me she'd call me back. I asked why that was necessary and she wouldn't tell me. She called later and was just as abrasive. When I asked her name, she then explained that she had needed to get to a scheduling book. She took some information, then put me on hold again with no explanation! I held for five minutes, she came back on to tell me I needed to hold more. Another five minutes and she came back to tell me that she'd talked to the owner and they could no longer accept new customers outside their service area. I have no idea how the service is, but that receptionist is hell to get past to make an appointment!

This week I started my MBA on top of working a demanding job. As I learn to rebalance school and…read morework I hit a bump in the road. Friday night my harddrive failed. I thought I would be spending a $1000 to get myself in a place to submit my homework and do my test on Sunday. As usual i searched Yelp for a repair technician. I wish I could give Computers-ITPro more than 5 stars. I was up and running in a couple of hours with very reasonable price. All I can say is wholley cow this company is the real deal when it comes to customer service!

Jimmy did an amazing job in helping us build our computer! After buying all of the parts for a new…read morePC, we were unable to figure out why the monitors wouldn't connect. We called Jimmy well after closing hours and he was happy to have us come on in! It took us awhile to troubleshoot the problem, but he was happy to work it all out with us until it was completely fixed and put back together. It was a great experience!

Great place however the store is a pig sty! I cannot understand how the owner allows a filthy fish…read moretank , dead plants and tires to showcase his store! You would think that he would at least allow for his business to have a certain level of dignity considering its location! JUST A THOUGHT!

I just returned from a six week vacation where my phone died. I bought a new one as soon as I got…read morehome but when I set up email on my phone, the email on my computer stopped working and no restart messages were being sent to either my phone or my wife's computer. It was Friday afternoon and I was desperate because I had planned to catch up on work over the weekend. I went to see Chad and Jake who did an amazing job. I strongly recommend WHT to anyone that needs computer support and will use their services in the future.

This place is a life saver! I accidentally cracked my laptop screen. Took my laptop to them, they…read moreordered a replacement and will replace as soon as it arrives on the same day! If your in the Queen City and you ever have a computer need please come visit them. They are a team of young guys with good inventory and great customer service!

Best place to get your PC Fixed/ put together or if you just need some parts! I brought my parts to…read morethem explain what I wanted, and they delivered. Gave me a new case because they had an extra one for free!! And put in windows 11!! 10/10 recommend!!

Very helpful, friendly. I've had my same old labtop fixed twice there, (I'm sometimes rough on my…read moretechnical equipment). They're very nice and always call when my computer is ready, very timely

Professional, knowledgeable, prompt and affordable. The whole package! Highly recommend!read more

Tim isn't reliable. He had Julia work on my computer on 7.28.22. When she quit all repairs were…read moreworking. Now Outlook email is royally screwed & my computer doesn't recognize my printer. Tim REFUSED to correct the problems his employee created & hung up on me. At $110/hour you can't rely on CET Computer Magic to resolve your issues. Just registerd complaint with the BBB

I am in the business and I came from out of town and needed my external hard drive repaired. I took…read moreit to this group and while they could not fix it I trusted their abilities. And they promised that if they can't get your data it's free. I recommend them and their skills. Found them trust worthy

They have taken care of our computer repairs for years. Reasonable price and a great staff and…read morevery knowledgeable.

They do a great job at reasonable prices. Friendly and listens to your needs and concerns. I…read morerecommend them for your needs.