I would give 0* if I could. Home Depot contracted these folks to deliver and install new fridge, dishwasher, stove and microwave. Fridge went fine-ish, but they got stuck at the door and started complaining that the delivery was "taking too long" which was very unprofessional. Dishwasher, surprise they can't install those in Alabama, which may not be their fault but we had 0 heads up and had to learn how to do it on the fly. Then the oven was dented in three places, they said they'd make it right by getting a new bottom drawer and a discount if I call the office in a couple days, just let them get their records straight before calling and they'll call us...office said I'd it's not reported by us WITHIN 2 days it doesn't count. Now, two months later, my microwave has blown a fuse overheating bc it was installed improperly and couldn't vent. So 2 out of 4 were damaged, bad service and one we had to install ourselves with no warning. I almost forgot the best part, we sold our old appliances and they didn't have to haul them off, they said the office would automatically issue a refund for the fee paid for that...could use that to repair this fuse and get the microwave reinstalled properly...never showed up. We are not made of money, these were huge purchases for us. I emailed them photos and everything. For those with young kids or immunocompromised family, they also weren't very good at proper mask usage. Heads up. read more

I would NOT recommend this company. We ordered washer/dryer unit from Home Depot and this is the company they are using for delivery. The first unit was damaged so it was reordered. The second unit that was delivered, the dryer doesn't work. The replacement didn't arrive on the date they set. No show no call. The delivery people are rude and the customer service people act as though they don't care!! I want to get this unit removed from my property and get a refund but looks like that isn't going to happen. I feel like I am being jerked around!! If any company uses this delivery company I strongly urge you to buy elsewhere!!!! read more

I've been waiting for my appliances since june 26- after multiple delivery date changes- delivery day finally comes-oct 14-scheduled today between 11 & 3- I take the day off to make sure I am here by 10:30 and roughly at noon I see a delivery truck pull in my driveway- then back up and leave and when I called the company to find out where they went - they said no one was home when the front door was wide open and my truck parked in plain view- then said I would have to wait another 3 weeks for delivery. read more

We ordered several appliances from Home Depot everything came on the truck September 4 except for our conversion kit for our dryer we called RAS logistics they said said GE had those on back order we would get it September 21 September 21 comes and goes they tell us to call GE we call GE our part was never on back order GE called the warehouse warehouse lost our part we have been going back-and-forth getting nowhere we were promised our part would be here today this morning the truck showed up but our part was not there once again you cannot get any communication done going through the call center they use it is useless we cannot get a refund we cannot get our part we have not been able to dry our clothes in over a month I am at a loss for words on who to turn to you cannot get through to anybody without going through that useless call-center we have taken time off work we have used our weekends we have made 1200 phone calls and cannot get anywhere they will not even come get the dryer and refund us for it since we cannot use it I am fed up!!!!!!!!!!!!!!! This is nothing against the men that delivers they are just sadly stuck in the middle they have been great but management has SUCKED read more

RAS in Lehigh Valley PA is by far the worst delivery service we have ever used!! I purchase many appliances from Home Depot and RAS is the delivery service. Very rude delivery people who are always in a big rush. Appliances are usually damaged. Never on time or they say they were at the house and no one was there which is untrue. I have called over 5 times to speak with Managers who never callback. I have even talked to customer service reps at the main office who wont give out Upper Management names so I can talk to them about their very poor service. NEVER USE THEM!! read more

A no show/no call on delivery date. I called and spoke to numerous people who could not tell me why. The last person I spoke to gave me a new delivery date of a week out. I told her it has to be after 3 because I'm not wasting another day of work & she hung up on me. All sort of noise and laughing going on in the background. This company is a joke & I'm just about done with Home Depot. With all of these complaints you would think they would use someone else. read more

If there were zero stars, that would be my review. Upon Delivery of my appliances from Home Depot by RAS. my kitchen floors that are solid wood are all scraped up. Of course, Home Depot doesn't care, they made the sale. After months of trying to communicate with RAS with response but NO ACTION I would just like to warn people. If ordering from Home Depot, ask who will be delivering and setting up - if it is RAS, find someone else or go somewhere else. They have the pictures and agreed it is awful, not much consolation. read more

I would give them no stars if I could. They gave me a delivery date and never showed or called. They gave me a new date 4 days later and still didn't show up. This order was through Home Depot and GE...they are giving them a bad rep and I will never order from them again. read more

Had a washer delivered from Home Depot. Had a pick up with the delivery. Item was never picked up as the lift gate was broke, which I understand. They don't do the rescheduling to have it picked up, they told me that was my job. So, I called to have it rescheduled, and they told me no problem, and that I would be getting a call. Three weeks later, and no call and still have a broken washer sitting here. I called again, and they told me that I cancelled it. Don't deal with these idiots if you dont have to. read more

I bought a refrigerator from an online retailer, and RAS Delivery ended up being the local delivery service. I was orchestrating a move from out of state, and our closing moved around a bit. I had to reschedule my delivery with RAS twice, and they were able to fit me in where I wanted both times. They were wonderful about it, no trouble at all. The day of delivery, they called when on the way, and were actually able to get here a bit early. The guys were very friendly and kind, and put the refrigerator right at our front door. We didn't pay for installation or anything, so I can't speak to that, but the service we did receive was top notch! Highly recommended! read more

If I could give ZERO stars I would. I ordered a $2000 sofa from Wayfair. RAS confirmed delivery via a phone call with me on 2/24. Delivery was set for Friday, 2/25 between 9:30 AM and 1:30 PM. No call, no show. I called their number several times, they only allow you to leave a message and of course they DO NOT return your calls. Come to find out, Wayfair tells me the DRIVER INFORMED THEM THAT I REFUSED DELIVERY DUE TO DAMAGED SOFA ~ STRAIGHT LIE. I never even saw the sofa. Now the $2000 sofa is who knows where and the driver is lying to Wayfair about it. I'm thinking there is some kind of theft racket going on within this organization. Read the official complaints with the Better Business Bureau. I am contacting the Indiana State Police today to report the theft. read more

0 stars! Avoid at all costs! Rude, clueless, and will cause damage to your property and appliance upon delivery. Customer service is less than helpful and when trying to get reimbursed for the damage they only way they will do that is if you sign a consent form, signing away your rights to any future issues or damage done by their company and any company they deal with. Scammers! Ask who will be delivering your products before ordering from any company and consider paying extra if needed to purchase from another company who doesn't use this delivery service. read more

I purchased 8 appliance's for a new home ,the driver was an arrogant ,foul mouthed ,jerk would not bring appliance's into house ,I may have considered telling home depot to shove it , and give me my money back ,but the store treats me well (North Versailles),the store manager's had them bring appliances to store and the store personal are in the process of delivering my items.(To RAS I understand all delivery's are not perfect conditions but having 12 people on site to help get over trivial conditions then telling me and my contractor to f@## off is not very professional) read more

Worst Delivery Service Possible. Corporate Run-Around "Oh, we cannot do that." If you order an appliance from Home Depot, ask specifically NOT to have RAS Appliance Services do the delivery & installation. read more

Utter trash. Their installation of my new oven resulted in my cabinets being destroyed. The crew that was sent had no idea what they were doing. After filing a claim with their claims department, I was bounced around for over 2 months. As I asked for information of their insurance claim, I received answers such as, "We don't have access to that information." They sent a repair company, but after the estimate was not to RAS' liking, they kept sending other companies which had the same result. As we near 3 months into the timeline, RAS finally files a claim with their insurance company. They have absolutely no regard for the customer. They cannot hire quality employees, installations and claims department. It's sad that they hire such inept individuals. Avoid this company if at all possible. read more

Awful service. Home Depot Fridge delivery. 1st attempt - guys @ (860)951-9115 call before 7:30AM for 7:30AM-11:30AM delivery. Leave a message saying that they were there at 7AM, but the police chased them away. Really? I doubt it. Plus there is a huge empty lot leading up to my front door. 2nd attempt - guys call at 6:45AM for 7:30AM-11:30AM delivery. New guys @ (401)428-0920, leave a voice message saying that there is no parking and they've left. I call back numerous times starting at 7AM with no response. Reach the guys again at 7:24AM. They say call the office, we are not coming back despite it not being 7:30AM yet! I call Home Depot, HD says the guys sent us photos as 7:35AM stating that they were there but no was home. Straight up lied to get out of this job! We need our fridge delivered. 3rd attempt is tomorrow. Wish us luck! If this won't work, Lowes for life it is. Need ALL new appliances and materials for a remodel. read more

RAS was contracted to deliver my dishwasher I ordered. They never delivered my appliance and never called to state my delivery would be postponed. When I reached out, they were very rude, unwilling to helped and lied about calling. They also admitted to not knowing where my delivery was. I ended up having to cancel my order and re-order my dishwasher though another company that used another delivery service. read more

No problem with the delivery of my dryer but when they were moving around the floor was scuffed in several places in the entrance to the basement area on the laminated wood floor. read more

If stars could be negative, I would give them a negative 20. This is the most incompetent company along with Home Depot that I have ever worked with. If THEY do something wrong then you have to wait days to get them back in your house. They came today to deliver the dishwasher and didn't bring the hose!! Said it would be 4 days until they could come back. This is after 2 other deliveries that didn't happen, 1 because the dishwasher was too banged up! Don't ever use this company and I highly suggest not going to thru Home Depot to have something installed or delivered. I would pay your own person to install/deliver and not them. read more

Following up on my review of this company - they DENIED my claim to pay for the repair of the countertop they chipped. This countertop had been installed on Monday and the delivery was Saturday. They said there was no proof that it was chipped during the delivery. This company is a JOKE!!!!! If I could do negative stars I would! read more

Company wanted to deliver my refrigerator on the curb. I had to beg them to bring refrigerator into my house. The delivery guy gave me an attitude and said "we have way to many stops". I paid for delivery and hook up for the new appliance and i did not receive those services. All the employees at Home Depot said to me "RAS is a horrible company, the headquarters in ATL, Ga are the ones who choose the delivery company. BUY FROM LOWES, MAYBE THEY USE A DIFFERENT DELIVERY SERVICE. read more

I cant understand all of the less than 5 star reviews The team was on time polite and quick and clean as far as I am concerned this company is top notch I could not have asked for anything more I am a small business owner and I can understand and know what its like to perform a service in a home or to work with a client I cant ask for anything more and don't forget what this company does requires a lot of mussel even though the delivery was at street level it was done right and they made it look easy and I know with the weight they deal with on a daily bases it was all smiles and good wishes cant ask for more read more

terrible! Called the night before to confirm my delivery window so I missed work to be sure I was as here. Called me at the end of the delivery window to say they had to reschedule my delivery 2 weeks later because they were overbooked! This company has been fired by Home Depot due to all of the complaints I learned! i cancelled my order and my refrigerator was delivered by Home Depot's NEW company and it went perfect! RAS should be shut down! read more

I have to admit after reading reviews before my delivery I was very skeptical but they were in the 4-Hour window they claimed. They sent a text 15 minutes out. And they were here in 12. I have to give them a strong review for that reason maybe they are changing or maybe I just had a good driver. read more

RAS Delivery Service is impossible to contact and do not follow through on keeping the customer apprised of scheduling. Delivery teams are not honest and reliable. read more

Unhelpful support. Purchased a range that needed to be replaced. They kept postponing the redelivery date and then started saying they can't do anything about it. It wasn't until I contacted factory warranty service that the issue was taken care of. Will avoid like the plague. read more

If I could give RAS no stars I would. They delivered my stove almost a week late and then the trouble started. 1st they told my contractor they could not haul away my old stove because it was not disconnected. Thats fine. But they removed my dishwasher instead which was free standing because I'm having a kitchen remodel. The contractor saw them load it on the truck. My neighbor saw them deliver a stove and remove an item into their truck. Total denial on their part for weeks until they heard I made a police report. My dishwasher was missing. This is an abomination. How do they get away with this. They are talking to lawyers. I'm the one who was taken here. It was a perfectly running dishwasher taken because they thought it was a stove. Utter denial. read more

HORRIBLE company to deal with, HORRIBLE. They delivered my washer but were supposed to install and remove the old washer. The diver insisted installation was not requested. I have been two days trying to arrange this installation and on the phone for hours. Even after a promise to call back, I get nothing, so I call and put on hold for 20 minutes. I hung up. I found their local address and plan to pay them a visit. read more

I had a terrible experience with them. Ordered appliances through home depot. Cancelled and got a refund went to Brummels. Big difference. And there own delivery people. Lesson Learned !!! read more

Beyond horrible! The fridge delivered was totally mangled in the back and they left all the PKG and tape and the inside was all jacked up so I couldn't even use until they came back. Then they delivered a washer and dryer and they turned the dryer on to burn off the gas and when I opened it, I discovered they left the owners manual and plastic inside! They could have burned down my house!! read more

Delivery service did not leave the dryer cord for the Kenmore spacesaver washer dryer combo they delivered from Costco. Unable to use the unit and customer service would only credit the cost of the cord. Now I will be driving over 30 minutes each way to the nearest store and attempting to install the 4 prong cord myself. read more

I had a dishwasher delivery/install scheduled that they initially canceled on me at the last minute. After it was rescheduled, the dishwasher was delivered but I was told they didn't have all of the correct parts with them to install. Installers left the uninstalled dishwasher in my home, did not provide solution on how to move forward with finishing the job, and did not notify the office that they didn't finish the install. Although this service was provided through my home warranty company, I ended up paying another company to perform the install. When a different installer came, it turned out that all of the necessary parts were delivered but RAS. Not sure if the installers were lazy, incompetent, or both. read more

The worst experience of my life with any delivery company. The delivery men were not qualified to do the installation that Home Depot charged me additional for. The manager was inconsiderate of my issue.His response was do you want us to just leave the dishwasher or not. I said let me call Home Depot. While on hold with management from Home Depot the manager of Ras called his men and told them to just take back all of my appliances. When I spoke to the manager of Home Depot and asked what was happening he said the manager of Ras said I was hostile and refused to deliver to me. Unbelievable! Apparently not only do they not know the definition of someone being hostile they also have no clue what customer service is! This company is representing Home Depot as a terrible place to do business with. I will never deal with Home Depot or this delivery company again. read more

They refused to install my dryer, then blamed it on Home Depot. The woman I spoke to in customer service was rude as well.

the only reason i marked one star is it did not have any less, if you go to home depot for a delivery, or someone tells you about this business run, these people are so rude i can not even describe it, our freezer was supposed to be delivered after several conformations on the time frame , we never saw our are heard from anyone, they lied to home depot that they sent a text and email to us (wrong), after calling the company they put us down for another delivery date against me explaining my situation and that it was unacceptable for there mishap,this company had no regards of putting others out,and i mean several different times, my husband had to leave work and go pick the freezer up at the warehouse, they just sent information that the delivery had been changed to another day. This is not how you run a company or treat people, if it is too much, let someone who can handle it, run it, by the experience i have received i will never give this company my time of day, no one should be disrespected by ignorance read more

If I could, I would have given them zero stars. Purchased a refrigerator from Home Depot. Scheduled the first availability date which was almost two weeks out. The night prior they notified us that the window changed from 8-12 to 3:00-7:30PM. Not much of a notice but what could we do? We have been waiting 2 weeks already. Day of delivery they changed the window 3 times. Now we should expect delivery by 9:30PM! A little late but again... what can we do? We already blew the day and evening waiting. Now we just wanted it done. Unfortunately they never showed, never called and when we called back the next morning they said they were booked the rest of the week and could reschedule us "sometime next week". Really? You never showed and now I need to wait longer. I called the local Home Depot Manager and he indicated this has been going on for awhile. Nothing they could do as it's a 3rd party. I had no choice but to cancel my order and purchase somewhere else. I like Home Depot and shop there frequently. Will continue to do so but I will never buy another appliance from them as long as this place facilitates the delivery. I am amazed Home Depot uses this group. It is likely costing them business and loyalty with their customers. read more

These guys make home depot look horrible!!!!..Home Depot Really needs to look at the delivery contractors!!!! If I had a do over, I would get the appliances In ordered my self (Stove, microwave, and dishwasher.) I think my drivers goal to get an installation rescheduled. I had a 7a to 11a window. They called at 6am from a number that was not local, and the day before they texted the confirmation, which they probably should have done after I didn't answer a call at 6am from an area code 1500 miles away. I may have picked up if it was local. Anyway, When I realized it was probably the installer I called back, but no answer. Huh? This was at 7:14A. I look at the door and there was a note that they missed me. They showed up, waited less then ten minutes and left....The kicker, They cut across the front lawn when they left. Again at 714a...I immediately called the number and the fist agent hung up on me. I waited 10 minutes, then called a second agent and there was no way they were going to deliver. I am not a fan of writing negative reviews, but after I researched this company, I was stunned to see how many bad reviews there were. Anyway, I ordered a hot water heater from home depot as well, and I picked it up myself. I was thinking about having them install it, but not now. I would pick up my stove, microwave and dishwasher myself if I knew where it was. What a mess! And I am supposed to have people move in in two days, so this is unacceptable, but there is nothing I can do about it. read more

ordered a microwave from ge. it was supposed to be delivered and installed by ras. driver showed up and at first, refused to install. then things escalated and he headed for his truck and said he wouldn't even deliver the microwave. i called ge. they told driver to install microwave. he did a miserable job. left out a part, unit is crooked and there are now holes in my wall. terrible service, rude and incompetent employee. read more

RAS logistics delivered several appliances to my home, including a washer, dryer and refrigerator from Home Depot, I was unable to communicate with the installer, as his English was poor, he intentionally snapped off my copper water line telling me 'it no work'. Once they left I called to complain and was told I would have to wait for a call back from the 'Main Warehouse', after a week of waiting, no call, I called back and they told members the same thing, finally I asked to talk to a supervisor and they hung up! I called back and was finally connected to the 'claims' department. The woman assured me I was wrong l, that their employee would never do such a thing, but I could submit a claim, but I would have to call a Plumber myself, get at least two estimates (a cost they would not cover) and submit within two weeks, and they would decide if they would pay the claim. I live in Wisconsin, and at that time we were expecting a snowstorm over the next few days, no way was I calling a plumber to my house in that mess. I said forget it, this company is terrible! read more

Should get zero stars. I ordered a new dishwasher and washing machine from Home Depot. RAS delivered and did the installation. They were friendly, but very rushed. 5 minutes after they left I noticed that the dishwasher connection under my sink was leaking. Water...all over my hardwood floors in my kitchen...ruined the cabinet...ran down into the basement. I called them right away, they said they could t get ahold of the technicians to get them to come back and fix the leak. I spoke to their manager who blamed me and my "bad piping" (it has never leaked before) and he refused to fix it. My dad came, tightened everything up and helped me clean up the mess. I have not seen RAS again. They didn't care, never came back, nothing. After calling Home Depot and complaining numerous times, I finally got a call back from RAS who filed a "claim" which they handle. Yep, the same people who refused to help me is now the one I have to deal with to handle the damage. So after spending a lot of time getting quotes, and pictures...they are no longer responding to my emails. They are pathetic. Zero customer service. Zero work ethic. Also, they robbed the power supply from my garbage disposal when they hooked it up so that doesn't work anymore either. Awesome. read more