We called Ray French when our heat/AC wouldn't work recently (during a cold snap) and they came out the same day. Devin was super nice, and found the problem, and fixed it same day. Now we have heat!! read more

We had water running down our walls for days. French's sent out a great guy who worked for days trying to find the source of the leak. Finally had to tear out part of the ceiling to get to a remote, hard to get at leaking pipe. That guy worked very hard to find and repair the leak. Did a great job. Would highly recommend. WSB read more

This company is stellar! Customer service is exceptional. Every person we dealt with knew their role, was punctual, confident, and friendly. From Angela in the office, Nick, the owner to every technician, service was impeccable. Can't thank the enough for prompt installation of our new HVAC system and their follow up after installing. Great company. read more

My long-term experience with this company has been professional, appropriate, responsive, good price, etc. Good for regular servicing (annual) and emergency issue response. However at a recent regular service I noted a potential problem (pump sound that has been getting worse) and then had them back soon for a follow-up call-back (sound was even worse)... They said it was the pump but said I should wait to replace it (ie. when the unit stopped working). But the noise got progressively louder so I used my home warranty and used another company and they quickly diagnosed the issue, replaced the pump (covered by the warranty), problem solved. However, I prefer Ray French for their customer service, professionalism and appropriate behavior, etc. I will still use them if I have an emergency situation and need prompt response. read more

I am so happy with the service I received this morning. Rod arrived right at the appointment time, was here to clean the unit inside and out. He wanted to make sure last weekend's repairs were holding. After cleaning the unit outside, he tested to make sure it was draining properly and found a clogged outlet that no one else (different companies over the years) ever told me to look out for and keep clear. I am really impressed with Rod's thorough job, knowledge, and professionalism. read more

What a racket-wanted to charge $325 for a supposedly hard to find part. I found the same part in 2 minutes online for sale by dozen of vendors-price averaged around $15. After telling this story to some knowledgeable folks in the industry they told me that Ray French used to be good but has developed a bad reputation in recent years. Buyer beware. read more

I really like this company. They have a great front office staff and the technician that repaired my AC was very very good. The tech's name is Dean. He diagnosed the problem quickly. He was easy to talk to and he explained my repair options very well. He had great attention to detail. All wires were neatly tied and safely put away. I would recommend this company to friends. read more

Excellent Company! Called this morning to schedule an appointment for service as soon as possible, and they got me in at 12pm. Then called me an hour later and asked(very politely) if I wanted an earlier time and if so, they could be at my house within ten minutes! Rod was my technician and he was amazing! Super helpful, talked with me about what he was doing and how it was impacting my AC unit. I'm a first time home buyer and this was my first big issue with the house. He made me feel knowledgeable and comfortable without trying to con me into work I didn't need. Nothing but great things to say about this company and they were fast and affordable, not to mention worth the call. I'll be using them going forward and I love they do the 2 check ups a year on your AC and Furnace a year! read more

Ray French recently installed a new HVAC system including gas furnace in our home. I'm very impressed by their sales staff, office staff, and service technicians. Very good pricing and great service! I highly recommend them to anyone in the greater Gainesville area. read more

Have been using Ray French AC for over a year now. Rod has performed 2 check-ups on my heat pump and both times was punctual, professional and willing to answer all my questions. He also provided me with information on what I can do to prevent issues with the system in the future. Will continue to use this company for all my AC/heating needs. read more

I have been a loyal customer for years. Their office staff and techs are great. However I called them for a leak by the heater..they came and said a stopped up drain. I dont mind paying the show up fee of $95 but I think $98 is super heavy for a 10 minute drain flush. read more

After several visits from your A/C Techs to work on our unit and close to $600 later our A/C went out again. We called another company who came out and within minutes diagnosed the problem, replaced the part that had gone bad AND charged less than the combined total of all the visits from your company. read more

New ductwork. A great job, done right the first time, with no drama, and at a fair price. Other businesses could learn a lot from these guys. Will definitely use again. read more

Excellent: friendly, prompt and knowledgable. From picking unit, to installation, to helping with financing, just wonderful experience. Only thing better was if I got the unit free. :-) read more

Simply way too expensive. Had used them years ago under previous management, so I did not price around for an AC that was not cooling well. Was shocked by the bill, so after the fact I called for quotes at 8 other companies in Gville. French's prices were 10-150% higher than the others. The service call was arranged quickly and professionally, they were right on time, and the technician very helpful, explained potential problems, and appeared to do quality work. read more

These people are absolutely incompetent. I had them in my house six times over the spring and summer of 2012, because my a.c. would intermittently quit working. Not only would they not come out when I was actually experiencing the problem (they would tell me they couldn't make it out to my home until the day after, or multiple days later), even after I had already invested several hundred dollars in the service in a matter of weeks with no result. But, then a different person would show up each time, and I would have to repeat what I had already gone over with multiple other techs. Each time they would tell me something different...my filter needs changing more often (though I already change it monthly) or I was turning it down too low. This week my blower fan finally stopped completely, and I called another company. The young man was in my attic all of twenty minutes, when he came down with a broken capacitor, which completely fell off when he touched it, and a battery which was very old an corroded. Both of which were the first things he was taught to check, and both of which were obvious, but completely overlooked by Ray French's. If you want a good AC guy, contact Charlie with J C Teague LCC. He fixed my issues the first time he was here, and he was extremely polite. read more