I was referred to Island Endodontics for a root canal retreatment on a tooth that had no active…read morepain but showed signs of a dormant infection. After the procedure, my pain escalated significantly. No one from the office followed up with me after the procedure--not Thursday, not Friday--until I called them myself to report the worsening pain. Given the known risks associated with retreatments, that kind of silence felt careless and left me vulnerable. When I called on Friday afternoon to report severe pain, I was told it was "normal" and to call back Monday. I wasn't informed that the office was open Saturday, even though I called before closing time and spoke directly to the doctor. I was later told I "could have checked the website" -- as if it was my responsibility, while in pain, to search for help instead of being told directly that I could come in. By Saturday, the pain became unbearable. I called the emergency line and was referred to an oral surgeon for an extraction the next day. I wasn't advised to fast beforehand, so I couldn't be sedated and had to undergo the procedure fully awake and only partially numb due to the infection. It was a traumatic experience. Although the doctor followed up after the emergency call and again afterward, pain management was never discussed, despite the well-documented risk that retreatments can trigger infections or abscesses. If pain is a known possibility, there should be a plan in place--or at the very least, guidance on what to do. I had none. I had no idea things could escalate like this, and I was left to navigate an emergency on my own. I also have a chronic autoimmune condition that makes me immunocompromised. This was known to the provider, yet it was never acknowledged or factored into my care. There was no closer monitoring, no heightened attention to risk, and no proactive follow-up -- which felt especially negligent given my higher risk for complications. It's also important to note that the retreatment was never completed. I was scheduled to return to finish the procedure, but the pain became so severe that the tooth had to be removed beforehand. I was still expected to make payments toward a treatment that was ultimately unfinished and caused harm. On top of everything, I'm now left with multiple unexpected expenses -- including the emergency extraction, an additional visit to an unrelated dentist on Saturday because I had no idea Island Endodontics was open, and a hospital visit following the extraction when I was no longer able to cope on my own. None of these costs would have occurred had I been properly informed, supported, or followed up with. Adding to the confusion, I received follow-up calls from doctors I'd never met, with no clarity on who was contacting me. One voicemail referred to "how the tooth is settling in," even though the tooth had already been extracted -- a small but telling moment that reinforced how disjointed the communication had been throughout. I later learned that the doctor who handled my procedure wasn't informed of my emergency until days later. That lack of internal coordination is deeply concerning and only amplified the sense that I had to manage this crisis alone. I also lost several days of work that I hadn't planned to take off. Had I been informed this kind of escalation was possible, I would have adjusted my schedule accordingly. Instead, I was left to rearrange everything last-minute, while in severe pain. This wasn't just physically traumatic -- it disrupted my life, and I was given no opportunity to prepare. I'm sharing this because patients deserve full transparency, appropriate aftercare, and real compassion. I did not receive that here.

I could not be happier with my experience at this office! I was dreading having an existing root…read morecanal done years before by my regular dentist- redone. I woke up in agony on a Friday morning, with a swollen face. I had previously scheduled an appointment for later in the month. The receptionist was so kind, she said they would find a way to get me in that day. Within minutes she calked me right back to come in First off, there is a parking lot. One less thing to think about. I was greeted warmly, and waited just a few brief minutes in a lovely, relaxing, clean waiting room. I was treated by Dr. Navarrete, and her assistant. Experiencing severe pain, I much appreciated their gentleness and "chairside manner" After treating the infected area , she prescribed antibiotics and ice for the swelling. A week later, feeling so much better I went back so they could finish treating and cleaning the root area. Dr Shawn Pobiner and his assistant completed the final steps, I actually laughed at the amusing stories they shared. Again, this experience was gentle and positive. I hope I don't ever need another root canal, but if I do I know I will be in good hands here.

I was in extreme Pain and LIE took care of me . My wait time was not long at all and I got an same…read moreday appointment. The team worked together to make sure that I was out of pain and well taken cared of. Thank you to everyone at the office . They're truly professional and sweet .

Drs. Salerno and Tangredi are superb. My Root Canal was, well not a pleasure, but as comfortable…read moreas possible. One day of very slight discomfort after the procedure and then total relief from pain. These dentists are excellent. Highly recommend them.

I would not recommend based on my office experience. I was referred to Long Island Endodontics by…read moremy dentist, with whom I have been a patient for years. Long Island Endodontics charges $275 for a consultation without x-rays. If you choose to have the procedure performed at that office, the consultation fee is applied towards your bill. I did not receive a receipt for the $275. It was a mistake on my part not to ask for one. The invoice for this visit was sent to my place of employment, which I find to be very unprofessional. I was billed $627.00 for x-rays. Patients should be informed that their x-rays are on the high end. My dental insurance only covered $87.00 and I can understand why. The individual responsible for billing is unprofessional in communication, both verbally and through email. My visit to this office is costing $550 with no dental work being performed. The kicker! They have pursued legal action against me for the $275. I did inform my dentist about my unfortunate experience with this office. I was provided me a new referral and had a much better experience. The total cost for my root canal (two visits), crown and x-rays, was less than $250.00.

Dr. Berry is amazing! I was completely terrified the night before my root canal and could not…read moresleep. It was completely painless. Dr. Berry was so gentle that I actually fell asleep during the procedure I was so exhausted. If you're ever in I need of an endodontist definitely contact Dr. Gordon Berry... an excellent Doctor and a very kind human being.

Knowing I was going to have multiple teeth removed, I obviously had concerns regarding post surgery…read morediscomfort. Dr. Fleishman said I should have nothing more than manageable pain and that it would likely last only a few days. This is my first day post surgery and I have to say my discomfort is even less than he described. Needless to say I am thrilled that's the case. The office was quiet, clean, and comfortable and the staff was very kind. I definitely would want to have Dr. Fleishman do any additional oral surgery should I (hopefully never) need it , and would certainly be happy to recommend him to anyone who should need an oral surgeon.

I had oral surgery today with Dr. Fleischman in the Woodbury location…read more I was understandably apprehensive about having an extraction. The office staff was professional, efficient and friendly. I immediately felt at ease. The care staff was also friendly and efficient and professional. My questions were answered and my concerns addressed with kindness. Dr. Fleischman was also kind and my extraction was painless. I highly recommend this doctor and this practice.

Dr Cafferata & staff are great !!…read more Two wisdom teeth pulled in one visit - less than an hour. Highly recommend

The absolute best experience in such a scary time. I was having such a hard time finding an oral…read moresurgeon and needed to get my tooth pulled because the pain was unbearable. The receptionist when I called was so friendly and really gave me a great vibe which put me at ease, because getting a tooth pulled is kinda scary! She fit me in for an appointment next day and asked me to fill out the forms online. I absolutely forgot to do so and when I came in she was so forgiving about it like it's not a problem at all take your time. Just absolutely nice. Like 3 different people came in to either assist me at some point or just to chat while I was waiting which was so nice. Even though the wait wasn't long, sitting there just waiting for someone to yank your tooth out can be a little nerve wrecking. The procedure took some work bc my teeth are stubborn but the Dr was so patient and talked me through everything. It was just such a great experience. The icing on the cake was, I just got a call from her checking up on me to see how I was feeling. I've been to many doctors and dentists for different things and I've never received such care. EVER!! It was just so thoughtful and considerate and really appreciated!

I just left this place feeling really uncomfortable, and totally turned off…read more I've been here before. Came in for a cleaning. Hygenist did a great job, fantastic cleaning and x-rays. Showed me exactly what is wrong with my teeth. Dr. Volk also came in, explained what I needed, and I actually agree that the treatment plan makes sense. Then I'm just left there in the chair, and then the treatment plan person comes in. I thought that it would be an estimate that I could review at home and make financial decisions over. She asks me to come into her office, I said I needed to get back to work (as I just set aside time for the appointment) she keeps talking and then says she needs to talk to Dr Volk. I wait some more. She comes up front and then asks me to come into her office anyway because 'something changed'. I let her explain for a few minutes, understand the thought process, and said that I need to digest it, but that I do take it seriously and need to check my insurance, etc. I also said that I need to get back to work. She keeps talking, saying 'lets do the cavities, etc' I said that will probably be my plan, but I need to check my finances, insurance, etc and make a plan - they are handing me an 8000 dollar treatment plan. Only after I asserted myself more (that I needed to return to work) that she relented. This literally was high-pressure used car salesman like tactics. It ruined an otherwise good experience with the hygenist and Dr Volk. I understand the urgency of the work - thats not the problem. The problem is that this office left me totally uncomfortable today. I expect that from a used car salesman, and I go in prepared for it. But not from my dentist. I even recommended them to my wife. This really stinks.

Best dentist. Awesome place. Dentist and assistants are all very good. Every cleaning and treatment…read moreI've had has been amazing.

I am a recent patient of Dr. Robert Bacigalupo's and was stunned by how caring, compassionate,…read moreskilled and professional he was. Traits that I find, have long left the medical community. He took the time to very quickly contact me himself with my test results, because he understood my concerns and acknowledged how anxious I was. My experience at LEOS was painless and effortless. Dr. Bacigalupo is truly the most humane doctor I have ever dealt with. We need more like him.

Just had a molar pulled in preparation for an implant. This…read moreoffice is by far, THE best medical/ Dental office that I have ever step foot in!!!!! From the greeting to walking out!!! Staff is extremely professional, Doctor Bacigalupo is the Best!!! I am sure of an extraordinary final result in a few months!! The Doc has seen my wife and daughters as well for issues and he is #1 Bravo! Read all of the reviews as they describe the exceptional experience that this wonderful office provides!

Made an appointment, brought my x-rays, was told when I got there that it was just for a…read moreconsultation and if he had time would be able to treat me. I was in need of a root canal, face swollen, extreme pain. Dr. Brand came into the room, said he would take new x-rays but it was only a consultation. I said why would I have you take x-rays if your not going to treat me? - He said, "Alright, well then", pushed his rolling chair and left the exam room. I didn't even see what he looked like. Although I know it was not the receptionists fault, when I said I cannot believe that the Dr. won't treat me, she said again your appointment was only for a consultation, and everyone in here is in pain. I went home in tears, in pain, made a few calls and found an endodontist that would treat me same day - He said that all root-canals are emergencies and should be treated at the time of the visit. That is why they are specialists, to fix what the dentist cannot do especially when they are in extreme pain. I very rarely write a review, but I also never experienced pain like this before, and wanted to let anyone know who is making a new appointment with this Dr. to make sure you specify you need immediate treatment if you are suffering from oral pain.

I have used Dr Brand for my last 3 root canals and I highly recommend him. He answered all of my…read morequestions with as much detail as it took for me to fully understand my options. I never experienced un necessary pain which is great. Last but not least he is a nice guy. Root canals are not fun, get it done right.