Jacob addressed issues for replacing filter on RO system, and timing for salt regeneration tank. Fast, polite. would recommend.

Dave, the salesperson, was very nice and honest. He is genuinely interested in selling a good product with a good price. She showed me pictures of the product and he believes in this product since he uses it at home. He got someone to call me immediately for the installation. I appreciate that he doesn't have that hard sell attitude. Erik installed the unit. He is also a nice guy and did a great job. He even helped me put on my aerator faucet. He gave me two options of water dispensers. He showed me how to turn off the filters and instructed me how to drain out the tank before drinking the water. This is a great product at a great price. These people are nice and helpful. I highly recommend this company. P.S. The business manager, David, was very nice too when we messaged each other in the beginning when I was shopping around. read more

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Installation was done days after ordering and the soft water makes a huge difference in skin, laundry and hair. The technician was thorough and friendly. I will install a keypad for garage entry to change the tank. I was a customer with Cullinan for 25 years but due to customer service I now have Rayne. It's just been a few weeks but I'm very satisfied! Highly recommended! read more

Our sales person Dave was very knowledgable. The technicians, Wilson and Jose, explained the installation process and even identified an unrelated issue for our regular plumber to check out. Great service all around. read more

I had an incredible and emotional visit with David yesterday. He came to my home and we had such a beautiful conversation. David is a great soul. I'm happy I got great service overall from the entire process of setting up my appt when I initially called for an appt. Unlike their other Competitor with a capital C (not to mention any names on here) but I'm glad I didn't give the other company my business. Tbh I set up an appt with them and no one has still called me back. I know I made the right choice with Rayne :) Thank you David for making my day. read more

I have a rayne home water softener and a water filtration system at my kitchen sink. This review is based on the water softener, I've had the System for 8 years which I lease on a monthly basis. Quite honestly ITS NEVER WORKED; I've only been given two different REFURBISHED water softeners and most recently had it looked at once again. John the service tech was nice and informative but that doesn't change the fact that the device still doesn't function properly. Firstly I haven't had to add new salt for well over a year, my water doesn't feel soft and hard water stains will still accumulate if not wiped immediately. In the past it's been looked at many times with a couple Of tweaks done here and there but never once has a 'new' device been offered. Honestly, I really don't think I can recommend Rayne or at the very least the water softeners. All of the service techs who've checked on the device were always very nice but I just want a device that does what it's supposed to. read more

I am very excited about the monthly filter that was installed on April 4th, 2024. It's only been about 3 days but so far Rayne has been a game changer. I used to wait for my PUR filter to fill up and could only have basically 2-3 glasses of water at a time... honestly sometimes the I felt like the filter may be broken if there was a weird taste to the water (at $15 a pop that was never reassuring). If we had guests at least one person would be gambling on the LA tap water or we'd have to buy bottles of water to have on hand. I always felt like I was conserving the drinking water. Dave was great at walking me through the process before committing and was a no pressure salesmen, he just told the truth about the water and the pricing. I was stunned to discover how much cheaper this is then carrying a jug or case of water up a flight of stairs once a week. Erik and Will were great during the installation, explaining everything I'd need to know including emergency valve shut off if necessary. They installed the faucet and in about two hours I had clean tap water. (Well 4 hours they recommended emptying it once so I obliged). The big test for me was drinking after set up. I had the first glass from the newly installed tap and it was really pure, cold, and refreshing. I took a sip from my PUR filter and while they were close it felt like the Rayne water was a little more crisp and the PUR just felt more like a flat soda. Then I boldly took a sip from LA tap and I know I'll never be doing that again. I've become a water snob and will be taking my own bottle with me. I'm very happy with Dave Alter for walking me through the process and Erik and Will for setting us up. read more

We had our home serviced for the reverse osmosis water filtration system today, and Erik was awesome! We felt like we were in good hands with his service. We were confident in his work as he displayed great knowledge answering all our questions. Great & quick service, would highly recommend! read more

Sean was on time, professional, knowledgeable, and quick. He serviced our water unit as we had been having issues with our water pressure in our refrigerator. He took his time taking apart each part to see where the issue was and promptly fixed it once he figured it out. Our refrigerator is WAY BETTER than it was before! Couldn't be happier with the service he provided today. read more

We've been using Rayne water for our home and office for a few years now and still recommended it to everyone. Delicious water and simple, great, friendly service. Sean came by recently to do the yearly service on our home and office. He was extremely polite, efficient and professional. We couldn't be happier with the service we received from him and everyone we've dealt with at the company. read more

A couple of years ago we had Rayne change out our water conditioning system and add their R/O system in the kitchen! We've been pleased with the performance of the equipment, but have been particularly impressed with how pleasant and helpful their staff has been. Erik came yesterday to check the performance of the R/O and to change out filters. Consistent with our previous Rayne experiences, he arrived within the service window, was happy to answer questions, and otherwise confirmed for us that we made a great choice going with Rayne. read more

Went with this company to install a water softener and I worked with Andy who came out the next day during the covid lockdown. He was very friendly and explained the system. He also tested my water and basically showed me that I was showering and washing dishes with liquid sandpaper! Yikes. The system and install was super easy though. Great results so far read more

Sean was amazing today! Super clear and concise with what he was doing as well as just being super cordial and awesome thanks so much to Rayne water and Sean for the fantastic service! read more

I had an issue with a missing part on my reverse osmosis water filtration system. One of the mechanics named Park came by and solved the issue. He was knowledgeable, quick, and very nice. He explained that a missing check valve was needed so that the system doesn't continually waste good water through the black waste line. Overall very happy with Rayne and their services. read more

Called Rayne at 2:30 and Andy showed up at 4:30 same day! Super nice, knowledgeable and helpful. Looking forward to my soft water!!!

I enjoyed the water very much. However I had the VIP plan and paid 20 a month for the last year. I called to tell them I was selling and to cancel my plan. Lady very rudly says I can cancel but still have to pay August. Mind you this was too include a service to the system which was due this month. So I asked if new owner was able to get the service I paid for and was told no because it was in my name. So basically I paid $240 for nothing. Beware of the VIP SCAM. bad business practice read more

Andy who came out to evaluate my home was fantastic! Jose came to install did a very good job, super considerate and paid great attention to deal, I have a very clean install for my soft water system. If you live in Burbank do your skin a favor and get soft water treatment from Rayne Water! read more

Park MacKenzie came out and fixed our issue within minutes! Service is great and professional. Rayne's technicians are friendly and knowledgeable. Highly recommended. read more

We just had our Culligan soft water system replaced with Rayne Water, and couldn't be happier! Our old tank had cracked and was leaking salt all over our walkway. The system was on bypass and we were not getting soft water. After many calls to Culligan with no response, my husband started to research other water systems. Rayne water got excellent reviews so we went with them. Erick R. came out to install the unit. He was punctual, professional and personable. He even hauled away the old tank! Thank you, Erick! read more

Sean the technician, who came out to my home in Sherman Oaks, did an amazing job servicing my house water conditioner & drinking water reverse osmosis. Very satisfied with his service. Thank you. read more

We've been with rayne water for 6 years. They have messed up drop off and made us pay for months. They don't listen when we have a problem. And when they don't pull our bills properly they blame us send us yelling emails and text us threats. Even after calling to work things out the threats continue. I do not suggest using thir services their customer service has gone to hell and they do not care. The managers are beyond rude. Fine someone else to give you better service. read more

Our Soft water system needed some over due maintenance. Park MacKenzie did the service. Very pleased with the results. Replaced only what was necessary and described in detailed the service performed and why. Thank you read more

We had a leak with our water softener/filter system and Park MacKenzie came out promptly and knew exactly what the problem was (bad O-ring) fixed and explained clearly to me so I knew what to look for. He's a great tech and I would recommend him highly. read more

My tanks were mislabeled by Rayne for 3 months. I had bad tasting water and had to have them remove the soft tank. One time my glass of water was bright GOLD. Nice people though! read more

They are amazing! Nicholi was so helpful, and fixed out water softener. They're very professional and always show up on time! I recommend their service they're the best!!! read more

Jose Barrios serviced my water conditioner today and after over 3 previous service calls over the life of the unit Jose was the first person to have the right settings so their is not too much water in the salt tank. He was knowledgeable and professional. I have reached out to his boss for complimenting his work. read more

Great company! I had Rayne for years in San Diego and loved my reverse osmosis and soft water, I just moved to the Valley and the water is even worse here. Called Rayne, they had a rep. come out right away, and my soft water tank and reverse osmosis was installed the next day. The service here is just as excellent as it is in San Diego. I highly recommend this service and the company. read more

After buying my first house in the valley, I quickly realized my water quality was subpar. Strong chlorine smells, bleach stains on bath mats and hard water stains everywhere. I had all the telltale signs of bad water complete with itchy skin and dried out hair. I had my water tested and lo and behold, enough chlorine in the system to maintain a municipal swimming pool and hard water minerals to boot. I decided to look into water softening options. I contacted a couple companies, but I knew I wanted a system that would be sold, installed, and maintained by the same company rather than breaking it all out and dealing with manufacturers vs sales vs plumbers. Rayne had the best price and warranties for a one-stop resource and were great to deal with. David explained to me which unit I should go with (which wound up being the Guardian 1250, which filters chlorine/chloramine AND softens water all-in-one) and was available for all of my questions (before and after installation). Installation was easy (as well as included in the price) and they even brought me some bags of salt to get me started. I couldn't be happier with the results! My water is NOTICEABLY better. No chlorine smells, no dry, itchy skin and scalp. The first time I washed my hair, I didn't even need conditioner! Every faucet in the home now gives me clean, soft water. I can even notice the difference in my laundry as my detergent and fabric softener can now properly do their job without all of the hard minerals dulling my clothes. If you live in Los Angeles, then you are most likely experiencing the same issues I had. It is just the nature of our water supply. I highly recommend giving Rayne a call. They'll test your water for free and suggest solutions. What have you honestly got to lose? read more

Sean arrived with a mask and took off his shoes before entering our home. What a nice young man! Courteous and efficient. He asked if I wanted to save the water that he was going to empty from the system. (he has been the first to ask!) After he was finished, he explained what he installed and the future of the membrane. Thank you for sending Rayne for sending Sean. read more

Very happy with our Rayne Water RO system which we have had for many years and was just expertly serviced by the very pleasant and attentive Park M. We dropped the ball on getting the unit serviced on schedule this time around so it needed a little extra TLC but Park explained what needed to be done and how much it would cost very clearly upfront. Once he got into the job he discovered one of the suspicious components was actually ok and would not need to be replaced after all which was a pleasant surprise and much appreciated. I recommend RO water systems to everyone (stop buying bottled water!) and Rayne Water in particular to service them. read more

Great job. My serviceman Andrew Servin was courteous, friendly, and thorough. Can't ask for more. Thanks!

Sean was exceptional! He went above and beyond while servicing our RO unit and water conditioning unit. Before he left he informed us exactly what he did and what I should expect in the future. Highly recommend him! read more

Park M. and Wil S. arrived on time for installation and were courteous throughout the process. They were very clear about what needed to happen and finished the job as planned. They proactively set up a follow-up appointment to finish a few touch-ups. Overall we were pleased. read more

Sean did a great job. Super friendly and efficient!

Team did a great job. Showed up when requested and did the installation and the water tastes great. Nicholi and Erik helped make the install smooth. Both are nice and really know their stuff. read more

Nicholi had top notch communication and customer service for our appointment today. He was very punctual and polite, making sure he answered any/ all questions and explained in depth all that he did to service our filer. Our family has used Rayne for over 25 years and we are very happy with their service. read more

Always great and speedy service. Had a leaky tank after an exchange and Andrew S. had it fixed in no time.

Had my water filters installed by Park Mackenzie. Incredible service, and he checked in multiple times to make sure everything was working and explained how everything worked very patiently and concisely. Very excited to get the sink hookup soon! read more

We have extremely hard water in La Canada and we're in dire need of a softener. David Alter came out to perform testing, explain the difference between softeners and conditioners and provided us with options to address our issue. After deciding to move forward, Park MacKenzie performed the install. He was able to quickly replace an outdated unit and provided an overview of the UI for the new system and how to troubleshoot if any issues arise. Park was very friendly and made sure the work area was cleaned up once the install was complete. My family is already enjoying the benefits of the new water softener - thanks again! read more

I've had Rayne as my water for over 20 years and today, my service tech was Sean. He came to my house today to change out my water filter, and he was on time, friendly, and efficient. He answered all my questions. The service was great! read more