I used Rays Heating and Cooling to replace my HVAC in a rental (condo) property that I have in Valencia. They worked well with the HOA to get the installation approved. I signed up for their annual service plan and they come out twice a year to service the unit. They always work well with my tenants. I recently used them at my Burbank rental property to service my heater. Always excellent communication from beginning to end on every job and fair pricing. Whitney in the office is always professional and responsive too! Thank you Chris for your time, professionalism and responsiveness. I owe you! read more

Just had Ray's out for the yearly check up of our antiquated system. I've used Ray's for over 20 years, and they are always professional, personable, reliable and are great at communicating. From making appointment with Brooke, to today's visit from Emmanuel - I knew what was happening. Emmanuel continued the level of service I always expect - and get - from Ray's. Thanks again for helping me baby my system - I appreciate you all. read more

We've owned our house for 17 years... the HAVAC unit was 40 years old ...over the years the system would occasionally fail and our "go to" guys were Rays Heating And Cooling...because that's who our church used...They always made the repairs at very reasonable cost and always great service... ALL the technicians that we dealt with over the years were honest , respectful and not pushy. Recently we finally had to take the plunge and replace the rooftop unit... It was a big job and this is a small house. Of course we had Rays do the job...JAKE and DIEGO handled the job beautifully with absolute minimal disruptions. A big "THANK YOU'' to Rays and especially to their wonderful technicians. read more

Daryl from Ray's Heating & Cooling came out to do a service on my 40 year old Lennox system..He was honest with me about the condition of my system.. He took care of the current situation & tested everything, & I do mean everything! Daryl is very kind, considerate, professional, & knowledgeable. I have a Home Warranty company that is no where close to the service I got from Daryl . When I get a new system which I know is inevitable because it's 40 years old I won't hesitate to get it from Ray's. From the office person who too was thoughtful & professional to Daryl, I'm happy to say they're just terrific.. read more

Aaron was always so professional and thorough. He came up with great ideas for replacing our ac units at several of our properties when the time came. He also called out coding concerns ahead of time and never left us surprised. He was also fun to be around! read more

We recently had a new system installed by Rays Heating and Cooling, and I want to recognize the team that handled the job -- Jake, Diego, Anthony, and Isiah. From the beginning, they were thoughtful and flexible. We had concerns about the refrigerant lines being too exposed to dogs and kids, and they were willing to turn and reposition the unit to reduce that risk. That mattered to us. They also caught a drip pan issue during quality control and addressed it rather than overlooking it. That attention to detail says a lot about how they operate. We can imagine that Installation days rarely go perfectly, and ours had yet another curveball -- the system did not kick on initially. The team stayed late trying to resolve it. When they weren't able to get it running that evening, they offered to provide a temporary heating and cooling unit if we needed it. We ended up not needing it, but the offer showed they were taking responsibility. They returned the next business day, diagnosed the issue, and got everything running properly. Now we have a system that works great. What stood out most was not that everything went smoothly -- it didn't. It was that the crew remained committed to doing the job correctly despite the obstacles. That kind of follow-through and accountability is what earns trust. Appreciate the effort, Jake, Diego, Anthony, and Isiah. THANK YOU RAYS! read more

I have used Rays for a number of years. Family run business, very professional, prompt and a pleasure to work with! They are always on time, respectful and have always solved the issue. They are also a good value for money and would recommend them for any HVAC maintenance! read more

Chris is smart and professional. I had a complicated problem. He was patient and was able to figure it out. I definitely recommend!

My AC went out during a recent 100+ degree day. Within 24 hours they diagnosed and fixed the issue. No up charges. No bait n switch. Explained everything. And became a member! Looking forward to always working with this company for my heating and cooling needs. read more

A/C went out this Morning. I have been a customer of Ray's for more than 18 years. Brooke arranged Emanuel to come and see me Today, in this 100 degree heat. He got to me at 6.00. Worked for 2 hours , into the dark. He fixed it. These people know their work. Excellent excellent service. read more

My downstairs A/C suddenly stopped working in the dead of summer, so I called up Rays. They sent a technician out the next day. Initially I was given a window of arrival between 10-6. Setting aside 8 hours to stay home during the work week is tough, but they did a great job keeping me updated throughout the day to give me a more precise time of arrival. It gave me more freedom to carry on with a normal day without fear of missing the technician. The technician arrived and diagnosed my problem without issue. He quoted me a reasonable price for the replacement parts and fixed everything in a timely manner. My A/C unit is in the attic and in the process of repair, a some of my insulation fell onto the ground. The technician noticed it and told me, but he was unable to clean it up because of his vacuum. Other than that, everything was great and I would definitely use Ray's again. read more

Jacob and Emmanuel did a great job fixing the air conditioner wires on my roof. All of the employees seem to really love their jobs. Brooke was flexible and was able to adjust my time window with a days notice. I purchased the annual service package and would highly recommend Rays Heating and Cooling! read more

Immanuel Jauregui-Baeza was not only competent but polite, pleasant and personable! I will request him in the future!

They came incredibly fast. The price was incredibly fair. The work was completed sooooo fast. I honestly thought this would be a multi-thousand dollar job involving excavating through the walls of my 100 year old house. I was so wrong! The technician, Camron, was courteous and kind and thorough. So glad I was referred to Rays by my neighbor! read more

This company is great! They spent time fixing the issue rather than just suggesting we replace our entire HVAC system (which other companies tried to tell me to do). Highly recommend this company. read more

Had Ray's Service come out to do an A/C tuneup and they were very friendly and attentive to our needs. Overall, happy with the level of service, professionalism, and knowledge of HVAC equipment. Pros: Great customer service On time Competitive transparent pricing Techs are trained to provide good customer service at the site Cons: Appointments availability can be an issue. read more

I can't believe I haven't written a review for Ray's. We were referred to them last summer by a family member. We got a few different estimates from a few different companies. Ray's was the most affordable, and didn't come with all the upselling, and uncomfortable feelings you experience when getting estimates on major appliance installations. We dealt mostly with the owner, Chris Tucker, who is a normal down to earth guy who knows his business and doesn't need to "convince" you to choose him. He's confident in his product and company, and it shows in his work ethic. They installed an entire unit for our downstairs last May 2021. They don't use the top of the line brands, like Lennox and Carrier, who frequently break down and cost more money and time to repair. We went with Tempstar, which still offers good quality, with affordable prices and options. It was a prompt install with great service from the install team and office manager. They took care of us and made us feel like a valued customer. At the one year anniversary they offer a complimentary check up with a free whole home filter replacement. You can bet that when our upstairs unit goes out, they will be my first call. read more

Chris: Whether it was a misunderstanding between your office and my husband regarding the type of call doesn't really matter to me... bottom line is we called your company because our air had stopped working in 110 degree weather and we needed your help. I would assume most companies would see the desperate situation we were in and would be helpful in finding a solution so my family didn't swelter through another night in 110 degree heat without air, yours did not. Had you done so, I would have been extremely happy with your services and when the time came to purchase a whole new air conditioning/heating unit, would have purchased it from you. read more

Chris came out timely and was extremely knowledgeable and helpful. He explained the issues with our HVAC system and that while he assured us that we had a great system that should function, the issue was that we had not maintained it for years. As a result, there was a build up of rust and other issues that was causing strain. He fixed it all and cleaned it up so it should run effortlessly. He also told us about a maintenance plan they had which was free with the work that allows us to get another cleaning this year to ensure it works for summer. The trip visit would have been $99 but it was included with his work which was very reasonable. Very happy I picked Ray's and that Chris was my tech. I feel that I was not upsold and that I was dealing with an honest company. read more

We compared a few different companies to replace the very old/malfunctioning air conditioning unit in our house, and we landed on Ray's mainly because of all of the positive reviews and then after we met them - their professionalism. We worked with Chris, Chris and Jake throughout the process, and we highly recommend all three of them. They worked insanely hard, were courteous, explained everything to us and overall did an amazing job. Thank you for everything! read more

Run Do Not Walk to Rays Service... From my initial email and call to the installation of my new air and heating system the experience was five star. As a women I am always worried about purchasing expensive items that I know nothing about. Whitney, Sami, Jenny, Osvaldo, Chris and the installation crew led by Jacob were all outstanding. They arrived on time, put rugs down to avoid dirt and swept up before they left. I also had them perform a tune up on heaters located at a duplex that I own and that experience was outstanding too! Go ahead and obtain other quotes but you will end up going with Rays Service Inc. Family owned and operated for over 30 years : ) read more

Best service ever. I HIGHLY RECOMMEND. Prices are very reasonable and they offer specials throughout the year. They also have a great savings membership that covers yearly maintainence with perks and immediate service. read more

Unbelievably great service, very friendly, efficient and knowledgeable. Could not be happier with the level of service from scheduling to timing and execution. Top notch a/c and heating repair technicians. Love them, won't use anyone else. read more

Rays plumbing is the best ac/heating business ever! Really a great company, scheduling is easy and everyone is friendly. Really like the guys who work for the company, very knowledgeable and helpful. Can't say enough good things either about the owners. Two years ago my air-conditioning broke down in the summer it was 105° out and the only people that would help me is this company. They even got me some substitute temporary air-conditioning units. Very very good. read more

Did gooooood! I ask a lot of questions, and they answered every single one of them! Thanks Ray's read more

Excellent service. Chris sent us a text when he was on the way and was right on time. We have always had great service from Rays.

Outstanding. Sadly, not a word I use very often these days with respect to services provided to the customer. But, Rays Heating and Cooling is more than deserving. From the initial call with Whitney last Wednesday, to the AC repair performed by Pablo yesterday...wow. Whitney was great on the phone, offering a friendly, personable voice and giving me several scheduling options. My experience with the service technician, Pablo, was awesome. He showed up on time, donned shoe covers prior to stepping through the door, and quickly and efficiently assessed the problem (faulty capacitor) with my AC unit. He quoted a very fair price; and, with my approval, made the repair. He also inspected the blower motor and filter inside the home, and gave me advice and estimates on suggested, future parts replacements and maintenance. He even took the time to check the temperature of the chilly air coming through one of the vents! During the entire visit, he was professional, knowledgable, efficient, and very easy to talk to. Oh, forgot to mention that it turns out we both grew up in The Valley; and, like me, he's a Dodger fan! All in all, a very "COOL" experience. (-; Thank you, Rays! I've already recommended you to family members. read more

The 5-ton AC and furnace was original to the 30 year home we bought and we wanted to replace them before they gave out.  We went with these guys after the Home Depot recommended NextGen gave us a quote for an inferior unit (single stage compressor vs. variable speed compressor) for DOUBLE what Rays offered! Chris was patient and took time after the appointment for our estimate to answer follow up questions I had.  At no point did it ever seem like a salesperson was trying to sell me something I didn't need or create a false sense of urgency to get me to commit to something.  He was straightforward and honest.  A welcome experience after the previous company we dealt with. The team that did the installation was quick and professional.  They even went above and beyond and rerouted a coolant line that was blocking one of the cabinets in the garage without me asking or charging me extra for it. If we need HVAC maintenance we will be contacting them again.  And if our friends need HVAC services Rays will be the company we recommend. Thank you Rays! read more

I can confirm that they more than deserve the 5 star rating they maintain on yelp. They installed a full heat pump system for us and we are extremely pleased. I wish I could give them more than 5 stars for the experience. All their technicians are amazing and knowledgable. There were a few unforeseen installation challenges, but every person working maintained a cheery mood while working real hard (and late) to finish the install and make us happy. Also everyone in the office is a pleasure to work with. Their appointment notification system is great, and they operate like a well oiled machine. A top notch professional outfit. We're happy to have found a HVAC company for life. read more

After multiple quotes from other potential HVAC companies, and dozens of questions regarding the differences between the reason the other companies quoted and what Ray's quoted was pretty extensive on my part since I had to replace 2 condenser units and 2 furnaces on account of the coolant not being available and the limited space that was available. From start to finish it was full transparency on their behalf, explaining every detail as to the differences and why their solution was superior to the other competitors. Given the space limitation I was extremely concerned with the units in close proximity they wouldn't operate at maximum efficiency and it would be a waste of $$.. Their honesty, and willingness to be so transparent was what earned my business.. I truly felt they were the best company for the Job. The installation team was awesome, friendly, attentive, and very respectful of everything. Sometimes you didn't even realize they were in the house for 2 days. After the completion of the installation, I feel relieved and everything was done exactly the way it should have been done and they cared about the overall performance of the equipment to save money on the outrageous electric bills during the summer months. Thank you, and would highly recommend Ray's for the right solution for your HVAC needs given the costs involved you don't want to have it done incorrectly. read more

Rays Heating and Cooling - 5T & 4T units along with 2 furnace replacements in the attic. - Heating & Air Conditioning/HVAC Near Me - Santa Clarita, California

We saw Rays recommended a lot on a community Facebook page so we called......It's true, they're amazing & honest. Came out diagnosed & fixed the problem quickly & correctly!!! Don't waste your time calling other places for quotes, believe me. read more

Fantastic service from the initial call to the completion of the work. The office personnel questioned me about my AC issue until they had a complete understanding of what was occurring and what I believed to be the issue. They told me what their workload was and when a technician would be able to come - which was the afternoon of the following day. I received a text informing me of the window for his arrival. Note - two other firms gave me a projection of weeks to come The following day I got another text confirming the time for Pablo's arrival. During the day I received an update reconfirming his progress. As if that wasn't enough I then got a text from Pablo that he was on his way including his photo. Upon his arrival Pablo quickly diagnosed the issue of a capacitor and compressor fan motor failure. He had the capacitor on hand and immediately called his distributor to see if they had the fan motor - luckily they did. Pablo said he would pick it up and work us in with his scheduled jobs the following day. Wow. What service So what happens - I get an unexpected call from the office an hour later to inform me Pablo will come early to us first on our way to his scheduled job. The next morning I get a text at 7:15 that he's on his way. Pablo arrives, installs the new fan motor checks out the proper operation and is on his way leaving us with cooling ! What a pleasant surprise compared with so many other "service" calls. The team at Ray's should open a school for other companies on how to deliver customer service because they have it nailed from start to completion at all levels. Needless to say but Ray's is the only heating and AC firm I will ever call or recommend read more

One more satisfied customer. My old HVAC was possessed so I called Ray's. They came on time and showed me the damage. Compared price to fix versus replace and decided to replace. Installation was completed in one day by a crew that seriously worked all day. They cleaned up before leaving. I have no complaints. read more

Finally decided to replace my HVAC system. Ray's has kept my 30 year old HVAC system going for a few years now. They are fast, responsive, professional, and always friendly. Whitney and Jenny in the office are always a pleasure to talk to, and really know the business. Every technician that has come out to service my system has been great. In December I received a few quotes for a complete replacement, including all ducts. Ray's provided me with multiple options, including a NEST thermostat, AprilAir HEPA filter and a MERV 14 and a MERV 16 system. I scheduled the replacement with Ray's for last week. They said they would arrive between 8 and 10am. They showed up at 8:30, and apologized for being late!! They came with a big crew, and had my old dinosaur of an HVAC removed the first day. My backyard looked like a war zone at first, but by the end of the first day, they had removed every single piece of my old unit. They made sure the inside and outside of my house was clean and organized before they left each day. Skyler and his crew were fantastic! You can tell that they have been working together for a while. They all knew exactly what they were doing. My new system was installed in 3 1/2 days and I am beyond happy!! Thank you Chris, Whitney, Jenny and Skyler for your professionalism and fantastic work! read more

Excellent service. Very knowledgeable. Highly recommend. Have been using Ray's for many years and they continue to provide prompt reliable service. I know at least six people who have had their entire A/C system replaced and are very happy with the results. read more

Oswaldo was on time and very knowledgeable about my AC system. He thought the AC was fixed and there was still a problem. I called and Oswaldo immediately returned and figured out the problem. I like the customer service from The office and from Oswaldo . I will be using Rays Heating and Cooling for all my HVAC needs in the future. read more

I had Rays service come out for general maintenance for my air conditioning and heater. They were prompt and friendly. The service was thorough. I also asked for an estimate on a mini spit and Osvaldo spent quite a bit of time analyzing the situation in my attic and wall space. I feel I can trust his opinions. I am currently waiting on the estimate. Highly recommend read more

If you have an AC/heating system and are not having Ray's Service take care of it, you need to switch. From top to bottom there is no more responsive,cost effective and customer oriented firm around. The office staff gives accurate time estimates, courteous reminders and first class follow up. The technicians are superbly trained, eager to show and explain and never try to give you something you do not need. On these hot days I rest easy knowing that should I have a problem I will get prompt response rather than being told it will be days before they can get here. Their service area is limited so they can provide that service. I hope I won't need you, but glad you are there if I do. read more

Chris came out the next day after our A/C went out! Our unit is 20 years old, and we expected to have to get a whole new unit!He found the problem, and fixed it!! Turned out we just needed a switch & to patch a leak! I really appreciate how honest he was! He could have told us we needed a new unit, what would we know! Thank you for coming out, and squeezing us in as your last appt on a Friday night!! Will definitely use them again when we actually need a new unit!! read more

Rays Heating and Cooling - Chris worked hard, as you can see on his shirt! - Heating & Air Conditioning/HVAC Near Me - Santa Clarita, California

We have been suffering this insane heat with indoor temps of 93 and 95. After reading local reviews and yelp reviews, decided to give Ray's a call. I left a message late last night and received an early morning message to call as soon as they opened. I really didn't t think they'd be able to get to me same day but they did! I am BEYOND grateful for that! (I have a kiddo + 4 pets so I was very worried for their health, safety & comfort) From the messenger message to speaking with Whitney to Pablo coming out, fixing our issue (capacitor) every single aspect was EXCELLENT!!! Friendly, knowledgeable, respectful, quick and efficient. Not only do we now have cool air, (Thank you again Pablo!!!) Ray's will have another customer for life. They clearly have an amazing business plan in place. So many other companies across the board could take some lessons! I felt like customer service was like the good old days! Top notch!! I HIGHLY recommend! read more