I've always had a good experience here. Massage therapists are professional and respectful.read more

Horrible! Word of advice when going ask if it's light to medium. I was told medium pressure. It was…read moreliterally $125 for her to rub oil on me that was it. Wasn't a full hour ! I have had tons of massages this was such a waste. It was over and I said that's it? It was a joke! Nothing good about it at all! Didn't get any knots out it was the pressure of a feather do not recommend! And if u do go ask bc I was lied to! After I complained I was told ya she's is more light massage. Ummm no thankyou what's the point ?!

The shop overall is good, and most of the staff are professional and attentive. However, there was…read morea young man with glasses (possibly the owner's son or higher position in the store ) who massaged me was on his phone most of the time. This made the experience feel less focused and unprofessional. Everyone else seems to do a good job, but this detail stood out negatively. Actually I saw this man massaged others did the same thing every time i passed by. This time. He is the only guy left. I have no choice so I stay and let him massage..

I went in for a foot massage, but they were busy with customers, so I sat on the couch to wait. I…read morereceived a phone call and stepped right outside to take it. While I was outside, another customer came in and sat on the couch. When the woman finished her massage, I went back inside. The man working there said the other woman had an appointment. However, she stated that she did not have an appointment, and he proceeded to service her before me, even though I had been there first.

Bought the living social deal and made an appointment for my wife as one of her birthday surprises…read more Had the whole day planned out, with nails, massage, then dinner. Got a call from Toveh about an hour before the 3pm massage appointment that she had to cancel because she had a headache. I realize things come up, but it was still frustrating and I feel like she could have called me that morning, not right before the appointment. Luckily scheduled a last minute appointment for my wife somewhere else, but it was annoying to have put so much time into planning a day to receive call an hour before that I had to reschedule.

Cannot speak to their quality of massage because I never even got the opportunity to go there. I…read morebooked my first appointment back in March via a Groupon certificate and was called the day prior saying that the massage therapist got into an accident and would be out for the remainder of the week. This was unfortunate timing because I was just about to be deployed with the military and was really hoping for some relaxation prior to going however, the manager assured me he would honor my certificate when I returned. I returned from my deployment and called multiple times to schedule a massage but have not been called back at all. At this point I'm just giving up and I guess the certificate I received as a gift is a loss. I would not recommend this place at all and I am currently considering action through the Better Business Bureau.

Crystal was everything I could have hoped for and more in a massage therapist. I had such a need…read morefor my massage and she provided exactly what I needed. I was so impressed with her knowledge and ideas and she seemed genuinely interested in helping me and relieving some of the tension and stress that I had built up in my muscles over the past god knows how long time. I got a 90 minute massage on this occasion with hot stone rocks to finish and everything was super great. The office was clean and comfortable temperature wise and easy to find. I did use a groupon when I came here and I thought it was a pretty solid deal all around. I would absolutely come back to see her she worked wonders on me!

I prepaid for a massage a couple months ago after using a groupon for my massage. After unforeseen…read moremedical emergencies on Crystals end I was unable to get the pre pod massage and she never refunded my money and has since stopped responding to me. I do not recommend getting a massage. I suggest any other place so get a massage * have to give a star give her a zero

Relaxing, comfortable, professional. This spa has it all!…read more and so convenient for me located in the heart of the historic Chautauqua Institution. Year around, too! try the spa pedicure!

Nice place for a massage. The couples massage room it's pretty small so it was a bit cramped, but…read morethe service was great.

I called here looking for availability for my husband and myself to get pedicures. They fit us into…read moretheir schedule and got us set up and started within five minutes. Location is very clean, neat and modern. One thing I will note is that most of the technicians spoke english while in our presence, which we felt was respectful. The technicians we're very friendly and kind and we're very good at their job. It was my husband's first pedicure, and he was a little nervous, but he loved it. And he loved chatting with my technician, a man who had a great sense of humor,which vibes well with us. My cat eye Gel Manicure and Spa Pedicure were perfect and my husband was pleased with how soft and nice his feet were.

Had a pedicure here a few months ago and they did a great job. The massage chairs work great, and…read morevery clean space. The only qualm I had was that they didn't seem to have as many color options as I wanted. Will be back though!!