Customer service and overall experience and caring and knowledge. They made you feel welcome .read more

Great service! Carla is extremely helpful and kind! The lady at the front desk was so sweet…read more This is our third time visiting this location and everyone was helpful!

The employees are rude and unprofessional. The managers reinforce this behavior and are even worse…read morethen the employees. They screwed up my title and did not care!!!!!

Fast, bright and efficient!!! In and out in under 20…read moreminutes! You're greeted upon arrival for check in by an actual person. They call your last 4 digits of phone number and off you go to get your business done!

Going to the DMV is like being loaded up with homework before the weekend. You know you need to do…read moreit, but you'll spend every waking minute avoiding it until it's all of a sudden Sunday night and you're forced into it. Luckily, the Grandview DMV is like having your parents step in and help you through it. I've had less than ideal experiences here, specifically when I had to move from Kansas to Missouri. The amount of oddly specific documentation I needed was on par for Pentagon clearance, and the staff member seemed to take some joy in the fact that I was one doc shy of approval. However if you're on top of it, it's not so bad. They do it all here, from registrations, property taxes, licensing, and whatever other beige tasks stand before you. The past few times, it's been licensing and I'm here to offer some pro-tips to make it easy for anyone who comes across this: - PAY ANNUAL REGISTRATION ONLINE: First off, if you're a MO resident, you get those annual car registration bills in the mail. Bite the bullet and pay for 2 years, online, the minute you get it. This will save you a trip from even having to come here. -GET IN LINE BEFORE: No matter what you're knocking out, take a look at their website (https://www.grandview.org/government/city-departments/finance/state-licensing-office) and/or download QLess. Both offer the ability to add yourself to the line digitally without leaving the house, saving hours. -REAL ID: Missouri is requiring Real ID in 2023 for flying (or use of a passport) so if you're renewing your driver's license, definitely come prepared to get this so you're not having to go back. I showed a birth certificate (ordered mine through a company called Vital Chek and it only took a week to arrive), govt check, social security card, two pieces of mail, and a current driver's license. There are other things that will work, like a non-expired passport, etc. but triple check their website before you leave the house so it's not a wasted day. -COVID: As of writing this, Covid is still a (big) thing, but they're open like normal. The area is large*, there's a temp check on the way in (no one was using it, however), and masks are required throughout. *Large until you get to the driver's license station, where everyone was crammed in like sardines. -NEW MO RESIDENTS: If you're a new MO resident, you need to do car registration THEN licensing, in order. Add yourself to the licensing queue while you're handling the first task so you don't spend the full day there. -WHEN TO GO: Common wisdom is middle of the week, middle of the month. Deadlines are often monthly, so they get more packed at the end of the month especially, or after holidays. I failed to add myself to the list, and it took four hours to get my license renewal, but had I known, it would've been easy-peasy. The plus side to all of this is their text communications and ability to track your spot in line via the app. I ended up working from my car and listening to podcasts, so it wasn't all bad. You could even go home and come back, no need to sit around all day if the waits are long. All in all, the ample parking, friendly-ish staff (most of the time), good signage throughout so it's clear where to go, and surprisingly easy jaunt to get there (less than 20 minutes from the Plaza) make this one head and shoulders better than downtown KC or others in more dense, urban areas.

The past two times we had the same guy with the weird mustache. He is rude. He is cranky. He is not…read moreat all helpful and totally full of himself. We will never return to this location. I'd like to add that when it was close to closing he would face away from the people sitting and call out names rather than numbers and he'd say it quietly. Then people didn't hear him and he'd skip right over them. He makes it very obvious that he hates his job.

I went to 8 different places attempting to get my Jeep licensed with a salvage title from WA…read more.. nobody really knew how to get it done. These guys were quick and easy to work with and got the job done at a reasonable cost.

This was the best DMV I have ever been too. There are 2 absolutely lovely ladies who helped me. If…read moreyou need to get your plates renewed or anything in the area of vehicle registration, go here! You will be in and out much quicker than going to a traditional DMV office. And you will leave with a smile!

Walked in to renewal a placard, greeted at desk by older black lady who said need to seen on Motor…read moreVehicle side. We sit as 92 was number waiting on. We wait approximately 35 to 40 minutes and didn't have a form. A form that is clearly not referenced on the renewal document received! I'm thinking there should've been someone to mention this when we were asked why we were there.

The nicest folks and the most organized office. If you forget something, they will issue you a new…read morenumber before you leave to go get whatever you forgot so you sorta stay in line just to speed things up. Generally, they have a greeter for the first half hour to speed folks up and make sure every person is prepped for success. They are quick and to the point. Solid.

I have been to this office FIVE times to get a car titled and registered. Each time they tell me a…read moretotal different set of requirements. These incompetent people are RUDE, Classless and extremely Gritchy. I would suggest not coming to this LACKLUSTER DMV. They all say different people let stuff slide. This place needs to be audited for accuracy. A bunch of theives! The state really needs to investigate all these people. I brought a form 4809, no nortary required however today it had to be notorized. WHO monitors the rules for this ish hole???

everything went terrible but at the same time everything went great the clerks that was helping me…read moreshe was wonderful she was very polite she knew all her facts she knew all of her stuff Stephanie was her name and she did everything she could to help me it was a horrible situationdidn't want a biological parent middle name on my license but it had to be there she did everything she could to try to ensure that it wasn't but due to laws of the real ID there was nothing she could do but dammit she sure tried had a heart of gold knew all the stuff she went to all the managers and tried to damnedest to make sure that she could help me.

Quick, easy, and friendly service. I appreciate Nevaeh's friendly, helpful, efficient service at…read morethe Lee's Summit DMV ...best ever!

Thursday 12/11/25 again had to go to the DMV to NOW renew my actual drivers license…read more A lady named "Lisa" was extremely helpful with everything. I'm a bit handicapped & Lisa was very helpful & went above & beyond what was expected. Thank you very much for it being a pleasant experience again Lee's Summit DMV! Happy to give u a great review Lisa! Julie R.

Went in to their office in Rosenna Square because I couldn't locate their office on line to…read moreschedule a visit. Told it would be about 15-20 minutes if I wanted to wait. At 20 minutes, my name came up. Superb service.

You know, for a DMV this place really isn't so bad. Hear me out!…read more We recently purchased a new vehicle and needed to get our tags transferred. Like most people I'd been avoiding it and putting it off as long as possible. When the time came I visited their website and realized that I could have just made an appointment, but there wasn't anything available now before our temporary tags expired so I just set an alarm to go first thing the next day. When I woke up I realized I had so much more to do that day than I thought and checked their website again for appointments, much to my luck they had a spot for that afternoon open up and I booked it! I arrived right on time later that day, checked in via my phone, and was seen within 10 minutes. The appointment took probably five minutes in total and I was out the door. The big learning here was that it pays to make an appointment and I LOVE that you can do that these days. Another pro tip: bring cash or a checkbook with you as they do charge a processing fee on all credit cards.

They open at 9am not 8am!…read more EverythIng went well & worked with a gal from the old office.. The sitting down is awkward when I'm used to standing at counter. Otherwise, it went as expected.

I love going to the DMV in Belton. I'm usually in and out in under 20 minutes. The office is small,…read moreand some staff can be short with you, but you are good if you don't let them ruffle your feathers!

Whether you're a new driver in the streets or summoned here because your license is close to…read moreexpiring like myself, have no fear Kansas Drivers License is here! Since we are in the age of technology I tried to do my due diligence with the new feature available to renew online avoiding the hassle of driving here, waiting in line and having to take a picture on demand. WELL, something went wrong and it wasn't processed online and there is no way for me to "redo it" or update anything so here I am. I love the movie Zootopia and I see exactly what they mean with the reference to the sloths in their storyline. I know it was referring to the workers being slow, but it's actually just a slow and detailed process that could cost a lot legally if not processed correctly. Which explains why we all have to wait patiently, regardless if we want to or not. Another factor that makes the process longer than it should be could be due to being understaffed? Why does it seem like the things we need the most from license to registration you have to wait the longest to receive help? I really appreciate having digital options, but I really think we should focus on the base of the issue which would be creating a quicker in person process. The lady at the front desk was doing the job of 3 people at once. Despite the fact that she did everything seamlessly, we have to admit that she could probably help more if there was only one job to focus on and another person or perhaps two other people could help those on the computer and needing to drive so just one person can focus on everyone coming in the door every 30 seconds. Whew! This job isn't one for the weak and this type of work should be praised upon just like any essential worker from postal workers to nurses. It's just heartbreaking to see that we are spreading the people we need the most too thin. Sorry for the rant, but I clearly have plenty of time(: I just hope to see the day where places like this make life easier for everyone and something we look forward to instead of somewhere we avoid like the plague if we can!

Made appointment online for next day. Webt in, was served on time. In & out in less than 15 min for…read morea license replacement. Staff is nice & efficient.