This location is great. I had a 10:10 appointment and they asked me to be here 30 minutes before. There were 4 people working registration so it went smoothly. I was checked in 5 minutes later and called for my appointment 10 minutes before the scheduled appointment. I was in and out with a copy of the scans by 10:15. Now here's my issue. ALWAYS read the doctors imaging prescription before going. After I was brought into a private room the technician said he was going to get the IV for the contrast. I told him the order clearly stated With Out contrast. He did check the order again and verified I was correct. Thankfully I was aware and knew the difference because that could have been a major mistake. read more

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Trying to schedule an appointment with Rayus Radiology felt less like healthcare and more like attempting to get concert tickets during a Ticketmaster presale. This review is a rollercoaster, so buckle up. The saga began after my doctor sent over a prescription. Rayus reached out by text and phone, which initially felt efficient and promising. Then came the automated phone system. Somewhere between the prompts, hold music, and waiting to speak to a human being, nearly an hour of my life disappeared into the void. Over 40 minutes of that was spent on hold. An hour. To make one appointment. I put the appointment on my calendar, but forgot the exact time, so I called a few days later to confirm it. That's when I was informed I had no appointment at all. I'm sorry... what exactly were we doing together for an hour the first time? So after another 45-minute adventure through the hold queue, Appointment Part Two was successfully created. Or so I thought. Two days before the appointment, billing calls me to explain they were beginning the insurance pre-approval process and probably wouldn't hear back from my insurance company in time. They then asked if I wanted to pay out of pocket and "hope" insurance reimbursed me later. Hope? For radiology pricing? Absolutely not. They told me I'd need to contact the appointment department to reschedule. I politely explained that I'd rather wrestle an alligator in a Publix parking lot than spend another hour on hold. They assured me they would handle the rescheduling themselves. Spoiler alert: they did not. Instead, I started getting automated calls and texts reminding me to reschedule. So back into the scheduling abyss I went. This time the hold was only about 30 minutes, which by then felt like express service. At this point, I was mentally hovering between zero stars and throwing my phone into traffic. But then... plot twist. The actual in-office experience was excellent. I arrived at 11:20 because their texts told me I had an 11:45 appointment and should arrive 30 minutes early. Turns out the actual appointment was 12:15, and 11:45 was apparently the "show up early" time. Confusing? Absolutely. But the front desk staff handled it with kindness and professionalism instead of attitude, which honestly caught me off guard after the scheduling nightmare. Not only were they nice about it, they managed to get me in early anyway. The tech was professional, efficient, and treated me with dignity throughout the visit. The facility itself was clean, comfortable, and well run. If I were rating only the people inside the building, this would easily be five stars. But unfortunately, the process of actually getting and keeping an appointment was so frustrating and unnecessarily difficult that I can't justify averaging this out to three stars. The staff deserves praise. The scheduling system deserves a documentary investigation. Two stars. read more

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This place is a waste of your time, literally. They did not advise me in advance that my bladder would need to be full in order to do a planned ultrasound. I had to sit in the lobby drinking tons of water and wait for it to fill. It boggles the mind that they wouldn't tell you that when you make the appointment. This is what they do EVERY DAY!! read more

A local chain of diagnostic centers for MRIs, Cat scans, X rays and other tests. This is a very busy location. read more

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I come here for any kind of radiology work I need done and haven't had any issues until now. When I called to make the appointment, it was a half hour wait, but I wasn't too upset about that. What can ya do. I came in today for an ultrasound for a very sad, emotional and scary reason, and though I was in and out quickly, the radiologist just wasn't very nice or sensitive at all. It was like I was bothering her just for being alive. I don't remember her name, I think it started with an M, she had a strong Russian (?) accent. She also had me remove my pants and underwear while she was still in the room which never happened before and seemed a bit strange. She was in a hurry to get me out and didn't tell me how long it would take to get the results or anything. She just seemed to be in a rush to be done with me and gossip with the girl sitting outside of the room. I was also a half hour early to my appointment so it's not like she was mad at me for being late or anything. I really don't understand what the problem was, but it makes me not want to return. Prior to this everyone has been very kind so I don't know what this woman's issue was with me or her life, but why hire people who aren't kind? Very upsetting and now I understand others issues with this place. The previous woman who did my mammogram was very kind. Anyway now I don't think I'll be returning even though the location is very convenient for me. read more

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They are friendly and courteous. You have to fill out a tablet which has you update all of your medical information so that you will be totally safe. In my case, I had to take an MRI. So it was especially important to review my medical history. All went well and I left with a disc that my doctor requested. read more

Radiology technician was friendly, and caring. Appointment was on time, in and out in 30 minutes.

Check-in was fine, ultrasound technician had a terrible bedside manner - extremely testy and verging on mean. Left the exam covered in goop, didn't provide me anything to wipe off. Walked out of the office with my shirt off. Terrible experience. read more

They did a good job for me. took me in on time, gave friendly professional treatment and delivered my results to my physician promptly. They boast of a new MRI machine and they seemed to know how to make it all work well. I would recommend them based on my limited experience. read more

Unprofessional, they schedule my appointment and went over the fact that the insurance my daughter has is not accepted, I asked if I could pay out of pocket and they said yes, I get a call day before the appointment saying I can't pay out of pocket. What a Waste of my time. I do not recommend this place. read more

Nightmare place! Kept me waiting forever Until I asked if they forgot about me. Disgusting old robes that you can't even tie. Than never offered earplugs for horribly loud MRI machine until after the test. I have a headache two days later! Go to Akumin They are more organized. RAYUS is a disorganized disaster. read more

I'm a big guy. They have a wide bore MRI & I just kept my eyes closed and dreamed of my boat and deep breaths. A little snug but no more problems I fit fine. Gloria at the front desk is a sweetheart. If they ever get rid of her she can call me for a job. The technician that administered the MRI was also a sweetheart. Bery nice & did everything she could to Make it Comfortable. Everyone here was incredibly nice. I very highly recommend this Location. Facility Seems Fairly New & is super clean. Chairs in the Waiting room are very suitable for People with bad backs. O read more

The staff here was super nice and my service was really quick compared to any of place I've been to my appointment was at 530 they told me to arrive at 5pm I did and they signed me in out my information in the system and I was seen within 5 minutes. I was done by 515 no lie. Super quick and recommended this location for service. read more

Bad place, nice office but bad staff. Messed up my appt. Had to leave and go elsewhere.

I cannot thank the team at Rayus Radiology enough for their incredible support during my MRI today. As someone who suffers from panic attacks in small spaces, I was terrified before my appointment. However, the staff's attentive, caring, and highly professional attitude changed everything. From the moment I arrived, they went above and beyond to make me feel safe and comfortable. Their compassion and expertise allowed me to complete the exam without any issues. If you struggle with claustrophobia or anxiety, I highly recommend this facility. The human connection and professional care here are truly top-notch. Thank you for making a difficult situation so much easier! read more

Mixed bag, mostly good, but two glaring issues: check-in redundancy and ludicrous wait time. The entire facility is easy wheelchair access, super clean inside, great climate control, decent seating, accessible restrooms, even a small coffee nook, and their staff very friendly. The exam room I used was also spotless, the equipment spotless, and the tech was friendly, communicated clearly and worked efficiently. The check-in with portable hand-held electronic pads was bizarre; default language was in Spanish, which I can read to an extent but not for hyper-specific questions, and I had to reset each page (of which there were over 15-20) to English, and the program asked if I was pregnant, after I'd already indicated that I am male, and also indicated separately that I was male at birth, about 30 times in 3 different ways. It asked what pronouns I use? Why? Just call me by my name, first, last, I don't care, or "Hey, you." Whoever wrote the check-in program tried way, way, way too hard. Just get my insurance card, man, and don't ask "male" patients if we're pregnant... repeatedly. Anyhow, then I waited. And waited. And waited. They asked me to show up at 10am for a 10:30 appt., but they finally took me at 11:15. Could've shown up late and still been early, know what I mean? Figure out your wait times, people. read more

KNOW YOUR INSURANCE POLICY --in fact bring the detail for payment with you to the appointment!! My insurance required a co-pay of $200.00 for a CT scan. Rayus INSISTED I owed the co-pay AND the deducible!! I had waited two months for this scan as Rayus submitted wrong coding and my scan was denied. So at the appointment I was prepared to pay the co-pay but Rayus insisted I pay the deductible as well as the co-pay, which by the way was more than the self pay for the procedure! I didn't wish to reschedule so I put it on a credit card. The NEXT day I brought the insurance policy showing what my responsibility was and asked for a refund. I was denied and had to wait until the insurance claim was processed. My appointment was 2-2, and I called March 16, and the billing department agreed that I was overcharged and at that time issued me a credit to my card. Note it took a call from me to initiate the refund. Now April 10, no refund has hit my bank, (I looked back to the service date). Rayus told me to wait another 10 to 14 days! I tried for over an hour to get SOMEONE to help me and no one would do anything but send me a copy of the refund that had not hit my bank over two months later! My only option left was to dispute the overcharge with my credit card company. To ALL of you who work at Rayus -- people come to you because they are sick -- to treat anyone the way you treated me is simply unacceptable. Your on hold message that you service elite athletes (Olympic ski and snowboard team) is a slap in my face. You clearly don't care about the individual seeking medical care -- shame on you. My hope for you is that you don't experience the treatment you showed me. read more

Been calling for the past 4 days to schedule an appointment, just left on hold the whole time. Nobody picks up the phone. When they finally "called me back", it was an automated system that just sent me to HOLD hell once more. Lol. read more

My wife needed a mammogram. I tried booking by phone. Gave up after 40 minutes on hold. This happened twice so I eventually went to their office. Scheduled appointment and was told to bring in ultrasound image and report which I did. I kept receiving texts confirming appointment but also got phone calls questioning need for procedure (we'd already given Rayus a prescription) and asking for data I'd already submitted. I twice had to revisit to confirm appointment in wake of negative calls. My wife has dementia and is wheelchair-bound. We hired special transportation and three family members were on hand to help. We waited nearly an hour and when the technician finally called us she said they were short-staffed and exam might be a problem. She also brazenly stated that our long wait was because she'd skipped my wife's turn as "it was going to be difficult." My wife cooperated fully with all requirements but technician said she couldn't be positioned correctly for exam and gave up. It was a waste of everybody's time and it was obvious the technician was completely negative about the whole thing. It was also clear to us that she was behind the obstructive phone calls prior to the appointed procedure. The whole experience -- and a previous encounter when I needed an ultrasound -- shows Rayus' total disregard for patients needs, time and expense. I'll never use them again. read more

Forty-five minutes on hold. Scheduler sounded and acted like I woke her up from a nap. Fifteen more minutes on hold. Need an appointment ASAP. Six different facilities, not a single appointment for three weeks. read more

I had an appointment for a CT Chest on February 28, 2026, the staff was courteous, but today April 2nd, it has been five weeks and my pulmonologist has not yet received the results. read more

Great Front Desk !....As Usual, In On Time. Clean Bathroom, Free Coffee, And Soda. Very Professional All The Way ! Highly Recommended ! Say Hi To Natalia In Ultra Sound. One Of Their Best ! Thank You RAYUS C. Babcock Boca Raton FL. read more

1st appointment I showed up for on time I was told "we are running 1.5 hrs behind". I can understand that but why not at least call you patient/customer I tell them that so you dont waste our time. 2nd appointment it will be 541.81. Tried to give them 524.00 and then won't accept it unless its exact change. This business is run without any care of customer service. Would NOT recommend. There are much better service providers you can go to. Will be letting all the doctors network know so they can find better providers for their patients. read more

They are organised but it is crowded. They are very good to give you the cd of your test. When something is wrong, they get the results to the doctor quickly. read more

these people are so incompetent. They can't even read the order. They thought my order said MRI and it was for a CT scan. Maybe they should focus more on the patient than worrying about getting paid. And their employees are more worried about being butt hurt than taking care of the patient. They're in healthcare, not just health. It's the care that's the most important thing Christina at the Wellington facility calls me gives me her extension which doesn't work. I have to wait on hold literally for an hour then finally get a chance to talk to her. Come to find out she has left for the day. Maybe she shouldn't call people at 4 o'clock knowing that she's gonna be leaving at 5:01 as she's watching the clock. But they'll get paid The reason why people die in this country is because nobody has care in healthcare And the rich bastards like the Trumps Only care about themselves and how much they can gather and screw the rest of the world read more

Rayus is the most difficult facility to get ahold of. Minimum 20 minutes on hold to get scheduled for scans. I just spent near 50 minutes on hold with a question for a supervisor to get hung up on in the middle of it. I gave up and scheduled at a competitor location. read more

I have been to the W. Boca location a few times and was very impressed. One time I did have trouble making the appointment due to a language barrier, but it all worked out. When I booked my most recent appointment I spoke to Kimberly, who was the most professional, efficient, patient, warm, and friendly person I have ever had the pleasure of dealing with. If any of her higher-ups are reading this, please acknowledge her. read more

Chest xray ordered from my Physician. He wrote it for STAT as he suspected I had pneumonia. Called that afternoon and was on the phone on hold for 45 min. Someone answered and said we have no one to take your call and hung up. Redialed and was on hold for 40 minutes before someone answered. Appointment for the next day at 10:30am. Here it is, 8 days later. No X-rays were sent to the doctor because of a "new system". The doctor called. I called, and got no where. This is unacceptable. I had to get antibiotics anyway because I was still sick and the doctor thought it best to be proactive while we wait for them to read my X-rays. I'm calling my insurance and disputing the charges. They need to be investigated. read more

I recently had an MRI of the brain at Boynton Beach location for Rayus. Very unimpressed. Radiology tech failed to offer me a mirror to see in the tube. I put down that I was claustrophobic. In 20 plus minutes, I never. was checked on to see how I was doing. I was given no reassurance of any kind, or told it was almost over. Very disappointed I was then told my Followup ultrasound was at a different location. How could I complete an MRI at 3:45pm, and then have an ultrasound in Boca right afterwards. When scheduling the tests, I was told they were both in Boynton Beach. read more

There is a real concern regarding the report given to me. No comparison was made with the previous report and to try to get this corrected is challenging. This is SERIOUS medical we are talking about . In addition my primary doctor never got the report even though the person faxing insisted it was sent . This is truly a very scary experience and i wish i had gone some where else.People are nice but rarely follow thru it is a heartbreaking experience. SICKENING read more

Without a doubt, one of the most inferior medical providers in existence, locally at least. Turn around time and communication of results, even for STAT (emergency) studies are non-existent. You will have to visit an ER to have the test done and resulted so you do not deteriorate or die before you get their stat results!! They are completely UNRESPONSIVE which is totally negligent and irresponsible. The ordering MD could not navigate their useless system and obtain my results either! They were fast to do the test and collect my money, but I could not obtain the results seven days later and still waiting. Steer away from this company. They should not be allowed to practice. read more

Have been twice in the last 3 weeks. Staff is so friendly and efficient. They ask u to arrive 30min early for paperwork. Both appointments I was out before my actual appointment time.. while smiling . 5* read more

There's been no results. Nobody from this business has contacted us until yesterday. They weren't calling us to address a concern. They were calling us because they want payment for something that they didn't deliver read more

The attendant's doing the imaging are excellent.The girls right outside the imaging are also very nice.But when you go in, you have to wait on a tremendous line, and there is one person by the name of j.A d that is extremely rude. She got her jollies, sending me to the end of the line for my diagnostic report, then calling me back to her and then disappearing where I had to go to somebody else on the end of the line to help me. They forget they have a job because most of us who go in there.Have something wrong.It could be your heart.Your brain, your bones, and she got her jollies.Sending me back and forth and all around. Not very nice or professional at all. She was busy talking to another girl back and forth instead of taking care of people. read more

I went in for an abdominal ultrasound in the West Boca location. The wait wasn't too bad HOWEVER, I was told it takes 10 days to get the results. that is absolutely absurd!!! I never waited that long for an ultrasound result. I honestly don't know how this place stays in business. I found out when I got home that my mother had a horrible experience with them in the Delray location. had I known that, I would have booked an appointment with this company. It's pretty obvious that if it takes a radiologist 10 days to review ultrasound films, they are short staffed or just lazy. Go somewhere else folks!! read more

The wait time to simply schedule an appointment continues to be AWFUL. The phone is a waste of time. One phone number for all of Florida. Waited at the facility. An hour passed by and still not called. Scheduling an appointment shouldn't take more than 5 minutes. Rayus is in serious need of new management! read more

This place is wonderful. They are efficient and professional. Shout out to mammo tech Anna who was gentle and quick. I will always use Rayus at this location for imaging read more

RAYUS Sucks!! So incredibly intrusive and dysfunctional. I could have filled all this information out at home. Or gone to another provider. It's like herding cats! It's all about overbooking so they can earn more money at your expense and time. We need regulation on these facilities and the CEO need to pay the patients 100. Per hr for making them sit and wait read more

This place is ridiculous! They scheduled me for an exam. Fasting for 6 hours and drink a friggin gallon of water and hold it. So arrive at the appointment on time to be waiting for an hour. Then they call me to the desk to say they need a diagnosis on the Rx. Why wasn't that stuff addressed before the appointment day?! Then they "fix it" and I'm still waiting. No mind that I have not been able to eat and now I have to pee VERY BADLY since I'm holding a ton of water! Miserable. read more

My doctor referred me to Rayus to get a calcium CT score. I called for an appointment, and the woman I spoke with said my insurance didn't cover it and I would have to pay. I called my insurance company, and they said it was covered with no co-pay. I called back, got someone else and he found the same information, so I scheduled my appointment. I received an email from Rayus asking me to pay a $35 co-pay. I didn't do it, and when I arrived I told the woman at the desk. She looked it up and said not only do I have a co-pay, I have to pay $95 for the test. I explained what happened with the phone calls & my insurance company, and she got really nasty. She told me she wasn't going to go back and forth with me about this, so I told her to just cancel my appointment then. She backtracked, and said she would bill my insurance company and they would bill me. I agreed, and had the CT scan. The tech was great, test was quick and easy. A few days later, I checked the insurance company explanation of benefits, as I hadn't received a bill. Sure enough, they had paid for the test and I had no co-pay. This company doesn't train their staff very well. To get different responses to the same question by three different people is just ridiculous. The people that work there, especially the customer service people, are not very nice but are very impatient, snotty, and have a really bad attitude. In my day job, I train people on customer service, and I would never have hired any of these people - and if I had inherited them, they would have to change their ways dramatically or I'd fire them. I will not be returning to this facility. I went to the Glades Road, Boca Raton office but due to the lack of training, I wouldn't go to them for anything again. read more