The only star they can get is for the imaging equipment! This place is horrible! They are largely unprepared for the volume of patients they see. There is a dysfunctional assembly line feel to this place...I was rushed out of one room and hurried into another...shuffled here and there without being given instructions or being apprised of what was going on. Once inside the MRI machine I had an involuntary coughing fit because of laying immobile on my back for so long and was asked not "to do that". I was told that if I needed to cough again I'd have to wait... Worst experience ever. Schedule your procedures elsewhere. There's no compassion or "bedside manner" here. read more

I have been here many times over the past few years (for CT scans, X-rays, and ultrasounds) and have never had to wait an exceptionally long period of time. The front office staff is polite but not the most professional (a lot of goofing off/personal chit-chat). The techs in the back are always professional and attentive. The facilities always appear clean. Convenience and location are definitely some of the reasons I keep coming back but I'm satisfied with the service as well. If you're looking for an imaging center, this one is good although I'm not sure I would travel an extended distance just to come here. read more

Mammogram time, excellent experience! Professional, friendly, clean and comfortable service. Ann was the person taking care of my exam, professional and friendly, made the experience a pleasant one. In and out so I can continue with my errands and enjoy this beautiful day. Loved that she explained every single step of the process. read more

Nobody wants to get an ultrasound but when you have to, this is the place to go. The office is clean and nicely decorated. There was some confusion with my appointment details but the front desk staff was quick to figure it out. Jennifer, the technician, was wonderful! She is great at what she does and is very kind! I was super nervous about the whole experience, but she explained everything and made sure I was comfortable every step of the way. She is an asset to the Sand Lake team! read more

I have been going to Sand Lake imaging since 2015 and would never want to go anywhere else and haven't found anywhere as competent as here. I find the staff very friendly, they have the best MRI machine and have diagnosed conditions that other places have not. I've also had CT scans, ultrasounds and mammograms. All staff were courteous and friendly. I highly recommend Sandlake for any imaging. read more

I went in to get a mammogram and asked the receptionist how long the wait would be for a mammogram. He stated it wouldn't be long as there were two people in front of me. I waited for over an hour and was called back to the desk. She asked me what I needed, and again I said a mammogram. She then said, Oh, they leave at 5p!! (It was 515p and the times state they are open till 7p. Total disrespect for my time! read more

I've been getting mammograms here for years. The staff here is amazingly professional and very short wait times-they stay on time with their appointments. The mammography area is highly organized, very efficient and everyone on the team has the upmost respect and are super friendly. 5 stars. Highly recommend! read more

Even though the office is so busy, The staff is friendly and helpful. I came in without an appointment, But my doctor THANKFULLY got me in. I am having a CT done and the staff in there simply AMAZING! read more

RAYUS Radiology - Radiologists Near Me - Orlando, Florida

I find it interesting how I order a procedure for my patient, carefully select an ICD10 code, send the patient for a procedure and they reject the procedure because I am an NP and not an MD who wrote this order. They then tell the patient they are awaiting an order from an MD who is not the patient's provider to send them an order for the procedure for a different body part, actually a different body part that they submitted for prior authorization and received approval to perform diagnostics on, than the area of question. Oh and you have an issue with my being a nurse practitioner. I am embarrassed that I roamed the Duke Campus with someone as pompous as whomever works there and attempted to capitalize on their Alma Mater. Doesn't sound like a Blue Devil to me. I will now have to go to our corporate Office with this information and discuss how all 10 of our facilities should no longer utilize Sand Lake imaging considering how we have such a high volume of mid level Employees and it is so apparent that your organization is obviously anti-mid level read more

After reading many of the other reviews on here I have to agree with most that once your procedure starts things move efficiently and quickly, however the scheduling and reception sides seem to be where most of the problems occur. I had an appointment scheduled for 8:20am. Since it was my first time here I arrived around 10 till because I figured there would be paperwork to fill out. The lobby chairs were already full but no one was being helped at the desk where there were two receptionists. I walked up to the desk, no greeting, no instructions on what to do. There was a clipboard with a sign up sheet so I signed in. Still no word from either person at the desk. I sat down and began to wait. After 20 minutes of several walk in clients being helped I went to the desk to make sure I signed in at the right place. A curt answer yes and was told they would get to me soon. My physician had said the procedure would take less than 10 minutes and that was how I had planned. Eventually someone called my name and took me back to a dressing room. I was told to change into a gown and then sit down in the waiting area. I waited 30 minutes before anyone came to get me. It wasn't like the area was busy. There was one other person who was called back before me. The procedure did only take less than 10 minutes when I was finally in the room but the waiting was ridiculous over 50 minutes of waiting, and that was first thing in the morning. I hate to see what it would be like later in the day. read more

Customer service is the worst there. I've been trying to get someone on the phone about results two weeks later no return phone call. The results are not accurate on the reports who knows how many other people this happens to? read more

The service was disorganize I would rather go next time to the Hospital. I was quoted a $125 and paid ahead for the test since it was not covered by my insurance and they said they had an agreement with the Doctor to pay only 125. To my surprise I received a bill for $850 to pay on top 2 weeks later. This was not a mistake but a way to mislead people in there like cows.. I was also getting a 2 more tests done that day , I got 1 additional and received a refund for the one not taken MRI. But they did tell me initially that this charge was for both. After that I received now an extra charge for the neck test I had! So they not only lie, mislead but have terrible customer service. read more

Horrible experience will never go back. It was was disorganized from the moment I approached the front desk. The technician who took shots of my breast had absolutely NO personality! I am always frightened every year at mammograms time . And she didn't help . I never had a mammogram at sand lake and they didn't instruct where to put my clothes after disrobing. Plain English I won't return read more

This office was great in every aspect except trying to get a hold of Medical records. Whoever works on Tuesday mornings does not answer the phone. And no one in the office seems to be able to help with this issue. I've been trying to get a hold of medical records since the office opened this morning and it's ridiculous. Very unprofessional. read more

The rude technician at the Turkey Lake Orlando location flat out lied to me when I asked her an important technical question that my doctor wanted me to ask before they did the scan. read more

Be careful of this place as they are out to take your money. Needed a scan and was told my insurance did not cover and I would have to pay $4000 the day of the scan. I told them I had already verified with the insurance company that is WAS covered and they outright said it was not and would not contact the insurance company to verify. Hmmm....funny how when this scan was scheduled at another reputable, highly recommended facility, it was magically covered by insurance. This place is just a bunch of inconsiderate crooks who want to milk you for every dollar you have (or don't have). AVOID!!!!!!! read more

I would give this minus one (-1)  if I could. DO NOT GO TO THIS CENTRE  during May and June unless they make corrections to the safety of their service delivery. While lockdown measures have been relaxed,  it has been the responsibility of all health centres to Have patients  and staff wear masks,  and to take the temperature of any patient entering the setting. This Absolutely did not happen. No patient was checked. The one staff sitting behind the long glass barrier was so unhelpful unsmiling, unwelcoming and distant as patients were trying to find out what the registration and admitting  process was. With NO  signed instructions at all  in view, people,  kept on approaching her to ask and she simply shunned them or was rude by glaring at them and being non responsive when asked. I've worked for 15 years in evaluating quality and standards of care, . staff motivation, Care and treatment outcomes and health care decision making practices etc., and this was not only appalling Service,  it was scary and Unsafe.  Considering there were people attending who had preexisting  health conditions and should be kept safe at  all times while attending. Not taking temperatures for all incoming patients absolutely breached service quality standards and  guidelines during this time. Stay away!!!  It appeared that the lady behind the glass was happy she was protected,   but no staff took the time to undertake contactless temperature  checks to keep  the patients as safe as she was. Amazing!! It appears that  they're happy to take a lot of money for shoddy service. We all know that Imaging fees aren't inexpensive. I left and made a new appointment with Advent health. They take temperatures and  in some cases make you wait in the car once registered and text you when it's your turn. AS I AM A HEALTH CARE RESEARCHER BY CAREER AND INSTINCT, HERE IS THE EVIDENCE AND CHECKLIST TO BACK UP MY COMMENTS ON PATIENT SAFETY. IT IS AN EXCERPT FROM A REPUTABLE HEALTH CARE SETTNG THAT BUILDS ON THE CDC GUIDELINES AND ENSURES THEY DELIVER BEST PRACTICE IN PATIENT CARE, PARTICULARLY PROTECTING THOSE WITH CANCERS ETC., MOST AT RISK . * HERE ARE NEW Standards for Infection Prevention I ambulatory (outpatient) care settings: * As we consider new standards for infection prevention, new recommendations include: -Limit the number of people present at visits to the patient and one essential caregiver (parent/guardian of patient) - Limit points of entry and exit at your facility to minimize patients and visitors coming into close proximity with each other. *DONE - Screen patients and visitors for COVID-19 symptoms prior to appointments so they are appropriately triaged. *NOT DONE on arrival, which is the standard, only done at time of making the appointment 9 days prior. -Screen patients and visitors for signs of COVID-19 when they enter your facility. Patients and visitors should also have temperature checks before entering your facility. *NOT DONE AT ALL. NO STAFF WERE EVEN OBSERVING PATIENTS -All patients, essential care givers, and visitors older than age two and who are able to tolerate it, should wear a cloth facie covering that covers the mouth and nose If a patient or visitor arrives at your facility without a face covering, provide a face covering, preferably a standard medical mask. -Make social distancing in common waiting areas mandatory. Waiting rooms should be configured so there is at least six feet between individuals. Structured queuing (e.g., waiting in cars until ready to go to exam room) is also a preferred strategy to minimize contact between individuals. There should be an established limit on the number of patients allowed in the waiting room to maintain social distancing. *DEFINITELY NOT 6 FEET APART AND WAITING ROOM WAS FILLING UP QUICKLY. *NO INSTRUCTIONS ON QUEUING ETC., JUST SILIENCED CONFUSION AND BEWILDERMENT -Remove unnecessary objects, including magazines, books, toys, and small furniture, from all patient areas. *DONE -Clean and sanitize high-touch and common surfaces, at a minimum, of every four hours during normal business hours. -Make standard medical masks and hand sanitizer readily available for patients and visitors. *NONE! JUST A SIGN AT DOOR SAYING DO NOT ENTER IF YOU DON'T HAVE A FACE COVERING. OTHR OUTLET HAVE MASKS TO GIVEIN JUST IN CASE -External doors should be propped open, when appropriate and possible, to minimize the need to touch door handles. * DEFINITELY NOT!, PEOPLE WERE STRUGGLING COMING IN AND OUT, THROUGH ONE SINGLE-WIDTH NARROW DOOR!! THIS WAS SHUT AND REQUIRED TURNING THE HANDLE TO OPEN . MANY (PROBABLY THOSE MOST AT RISK) WERE LOOKING VERY NERVOUS WHILE TRYING TO STAND BACK TO AVOID BUMPING INTO SOME ONE COMING THROUGH FROM THE OPPOSITE DIRECTION read more

I had to have additional images done because my mammogram showed that I have a mass in the one breast. When I made my appointment for a diagnostic mammogram and ultra sound, I was asked if I could bring the original mammogram with me to help with the comparison. I did not have the film when I got to their office and they REFUSED to do my testing. They said it was "required", however, that is NOT what I was originally told. I called my physician's office to ask about getting the film (which they did not have) and they were SHOCKED that I was refused service. I have requested to be sent ELSEWHERE and I suggest you look elsewhere also. read more

I've been getting mammograms at SLI for years. No more. Scheduling was fine and very accommodating. Beyond that, the experience was terrible and upsetting.The ultrasound tech was cold and non-responsive. I had my mammogram on Feb. 6; it's now Feb. 13. I've checked for an email several times every day and also signed into their patient portal looking for results. Nothing. My GYN hasn't received them as per my call to them this morning. I called SLI and had to wait on hold a very long time. When a rep. finally answered I was told my films were "still under medical review." I asked if that was a good or bad thing. Just exactly what does "medical review" mean. A very rude and curt response was given, "It means it's still under medical review, Ma'm." The tone of her answer made my decision, I'm done with SLI for mammograms. read more

If I could make it 0 stars I would. Made an appt for 7:50 am yesterday for today, so I could get in & out quick. Walked in today & was told I did not have an appt. Girl made the appt for the wrong day. She made the appt for the same day I made the appt, 3 hours back in the past. They could care less. Very bad service. read more

I was referred to this center to have my annual screening mammogram on 12/1 and my doctor did not receive the results for over 1 week. I was advised to get additional images and an ultrasound-these were performed 12/15 and I expressed my concern with the delay in the prior results and asked specifically when they would be sent to my doctor. I was assured that the tests would be read and sent to my doctor that afternoon. This morning my doctor called to tell me that she did not have my results so I contacted the imaging center and was told it takes 3-5 days for them to get the results to the doctors. I have had annual screenings and have NEVER waited more than one day to receive results and, in fact, had my results given to me prior to departure for the last two screenings I had in prior facilities(different state). In addition, the technician that did my follow-up mammogram was extremely cold (completely different from the experience with the technician from my original screening)-she was more interested in telling me how sore she was from running the day prior. I am a healthcare professional and would NEVER treat a patient the way I was treated. I requested to speak with the manager this morning and was told the manager was at lunch(despite calling this morning) but assured they would call me back. Of course, I did not receive a call back. I will never have any further imaging done at this center and highly discourage anyone from using this center. read more

I had an appointment today for a CT and was 40 minutes early, I was taken within 10 minutes of my arrival. I then asked at the front desk if I could have a mammo, I was amazed at how friendly and accommodating they were, I was taken for the mammo and was in and out about 10 minutes past my original appointment time. Every one was very friendly and professional. Thank you for having such a great staff!! read more

Very disorganized and over-crowded clinic. They make customers wait hours to be seen.

I contacted SLI to see if I it was possible to communicate with the radiologist before or after an imaging appointment (via email, phone, writing, or in person), as I have some unique circumstances (possible peripheral nerve problems and failure to diagnose for 2 years). I emailed this question 3-4 days ago and got no response or acknowledgement. I then called the office to follow-up with my question. The first person said I could speak to the radiologist, I just had to ask when I went in for my appointment. Because he couldn't provide assurances or specifics about the process, I asked to speak to the office manager. I got an automated system that stated I needed to enter a voicemail number or directory name--which I had not been given. I called back and another woman laughed gently and said she would get me connected. Sadly, the same thing happened. I called back a third time and the third rep, to her credit, had me explain some of my circumstances. She put me on hold for about 30 seconds and came back and said no, I couldn't communicate with the radiologist at all, that everything had to go through the ordering physician. While it isn't uncommon for medical facilities to have this policy of absolutely no contact between radiologist and patient, it is old-school and not in the patient's best interest. Many places are making changes. There should at least be exceptions or ways to submit written communication. They could even charge for a consult or appointment time (like most facilities do for record requests). Going through the ordering doctor takes an incredibly long time--first, you must schedule another appointment, then you must tell the doctor what input/questions she needs to give/ask, then the office must actually deliver the communication to the radiologist (another several days), then the office must wait for the radiologist response, and finally, the response has to be communicated to the patient on phone or in-person. At best, this will take 3 weeks, and if there's something that wasn't addressed, this cycle begins again. It is also expensive for the patient, delays diagnosis and treatment, and is a hassle for the ordering physician, who like the radiologist, is short on time. If SLI wants to assist patients, someone needs to make occasional exceptions to policies, think outside the box, problem solve, make an effort to go above-and-beyond, and connect on a human level, i.e,--truly make an effort to help instead of going through the motions. The medical system has become quite sad. I still believe someone at some facility is going to make the effort to help me in my non-traditional case--there are a bunch of imaging facilities in Orlando--and they will get the positive review and reference from me. read more

I would like to thank all the hard working people at Sand Lake Imaging, especially those working the late shift. I really appreciate them being open late to accommodate working people. Again thank you so much. read more

Can't fault the routine... I was in and out for my mammogram in an hour. However, it is now 7 days since the procedure and still no results. The "Patient Portal" on their website says to check my file between 1-3 working days... it has been seven. Two years ago, after a mammogram, I received a letter telling me I had to return, for a sonogram. Needless to say I was terrified- but the earliest appointment they had was in two weeks.... and then I had to go to Maitland. Other imaging centers offer same day sonograms but it would have taken too long to transfer my records. I am beginning to think SLI is more interested in cranking out the procedures and far less interested in the feelings of its patients. Either they are over-scheduling or they don't have enough doctors to read the film. In any case, the wait for results is intolerable and I look forward to the day when Orlando finally gets a same-day-results clinic as there are in other cities. I will be gone! read more

Fantastic experience for a mammogram! All staff professional and friendly. Super easy process getting you in and out. Parking a bit busy, but otherwise this place does a great job. read more

Lisa in scheduling is the best! She made me feel comfortable and took time to answer my absurd amount of questions about my upcoming exam. Everyone in customer service should be just like her! read more

The staff is so dedicated. Whenever I have an appointment and no matter how crowded or hectic it is, their warm friendly faces make you feel at home. They cordially greet you and direct you to the next step. As crowded as the office may get, they keep you moving. The technicians are friendly and welcoming also. I love the way they work together to get you in and out. They understand the value of good service and time. Thank you. read more

I've been there for several procedures and I highly recommend it if you need xrays or other imagines. They have it very well organized especially if you need to a mammogram. They are very kind and caring. read more

I came in for a CT scan. Making the appointment was easy and they were able to accommodate me first thing in the morning. Upon arrival though, the receptionist was less than friendly. I had questions about bringing my headphones in with me and the length of the scan but she wasn't able to answer any questions and didn't attempt to get them answered. At least I was called back quickly. The first nurse I encountered went over introductory questions, got my robe and secured my IV line. She was so kind and helpful with the whole process. They provide you with large cabinets to store your personal items in and the key is kept around your wrist. Once it was my turn for the scan, I was handed over to the technician who was extremely nice and walked me through each scan. For a first timer, that's incredibly appreciated. The whole thing took about 15 minutes. When you leave they hand you a paper with a user name and password so you can go online to their website to download your results. The nice thing is the results are really easy to understand, at least they were in my case. But I had issues logging in when my password appeared to not be working. I called multiple times and left messages but no one ever called back to help. I guess customer service isn't their strong suit unless you're working directly with the patient. At least the entire process wasn't a disaster! read more

most horrible service experience of my life!!! i had made a routine ultrasound appt. for 3pm on a thursday and i showed up 10 minutes ahead of time. after being checked in and handed a form, i waited and waited and kept on waiting for almost an hour only to see patients who had come in long after me to be continuously called back. i went to the front desk twice and had to ask the receptionist when my name would be called and i was told they had over-scheduled for the day and had no beds available but if i continued to wait, i would be the next person called. around almost 4 pm i told the front desk receptionist that if i was not the next person to be called back for the ultrasound, i would have to re-schedule or cancel since i had other commitments that day. for the third time around, i was informed that the manager was on their way but it also took them eons to show up and by that time i was thoroughly aggravated, tired, and hungry from sitting around and waiting in the over-packed waiting area for over an hour for a simple ultrasound procedure that should have only taken no more than 30 minutes if it wasn't for the lack of professionalism and incompetency of their scheduling hourly staff. highly disappointed although this place came recommended by my general physician. will never go there again even if my life depended on it!!! not recommended under any circumstances!!!!!! read more

Yesterday I had an MRI performed at the Sand Lake Imaging Orlando location. It explicitly stated on the order from my surgeon to provide me with a copy of the images from the MRI (not the radiologist report). The male and female working the check in refused to give me a copy of the images until the radiologist looked at them. I again explained I had been told not to leave without the images and I knew the report would be forthcoming. This time they asked each other the name of my doctor and rolled their eyes at each other. Again the female said I could try back on the 10th of next month (20 days from now) and "it might be ready". When a patient asks for a copy of images of their own body they should be provided with the images. It is my body and paid for by myself and the insurance I work for. All of this went on in front of other patients much to my embarrassment. The front staff is unprofessional at best and violated my privacy and refused me my own medical documentation at worst. read more

This place deserves a -1! It should not take two weeks to get results back from a facility. Especially when you are dealing with a critically ill patient. Rude staff! read more

My wife and I are so grateful for the exceptional service we recently received at Sand Lake Imaging. We were worked into their schedule needing an emergency CT scan. The staff their was very accommodating and their manager (Crystal) went out of her way to ensure a satisfactory experience. read more

Outstanding place for an MRI. From the moment I walked in to the time I left I was treated with respect. Everyone was extremely pleasant and professional. read more

I would like to express how my experience was with this facility. First, they always post openings for a Nuclear Medicine tech and so I submitted my application . As of today, I have 14 years of nuclear medicine experience and have worked in pretty much every environment. So, I applied for the Nuclear Medicine opening at the Orlando site. I was told to be there at a certain time and I was on time. Do you know, I sat for 30 minutes at this site and no one never came out to interview me? I find this not only unprofessional, but incredibly inconsiderate of my time. I was told that they were busy and that's how they roll ! If that's the attitude , customer service and professionalism they display, they need new management. read more

Being on a VERY tight budget, it was imperative that I know the exact cost of an ankle MRI. The person who called me to schedule the appointment assured me someone would call me with that information, after they confirmed my Medicare Advantage plan. It was "noted in my file." Not having received such a call, I called them. At first, I got the standard " on Medicare, you pay 20%." Of what?! After some back & forth, the billing person told me it would be around $35.00, based on what they charge and submit to the UnitedHealth Care Advantage plan. I wanted to confirm that $35.00 was ALL I would pay at check-in. No, they would bill me later, after they saw what insurance would pay. That was really my question, and what scared me - bill me later. I didn't know if there were going to be other companies also billing me, like a radiologist to read the thing. The person I was talking to didn't seem very concerned about my question, or to try to get the information for me. $35.00 I can handle this month, but I was of the impression MRI's were in the neighborhood of $2000.00. The quote seemed way too low. If it was accurate, I might re-book. I called the morning of the day I was to have the MRI to cancel it outright. Amazingly, the person who answered the phone "took it off the schedule," but did not offer to 1) to re-book the appointment, or 2) ask why I was canceling it!! Really gave me a warm, caring impression of the Sand Lake Imaging. Incidentally, I had called my insurance company first, and even though Sand Lake Imaging is a preferred provider in my network, and United Health Care HAS to know the typical bill presented to them because they have a negotiated contract, and they HAVE to know what they pay out, they couldn't/wouldn't give me ANY sort of $ figure. read more

Three weeks ago, I make an appointment for my wife for October 23, 2019 but because another doctor order I call the appointment number and asked if I could have both procedures done in the same day. For my surprise the person told me that my wife didn't have an appointment scheduled. Ok, I say, can you do these two exams the same day and he told me, yes sir. So I spend about 10 minutes explaining to him what needed to be done and the name and address of both doctors. He makes both appointments for today 10/15/2019 at 3:00pm at Turkey Lake Rd. office in Orlando. Well the employee in the office told her that there was not a second procedure scheduled. Man, I hate to talk to people, I hope they have a better system where you schedule the appointment on line and have proof that you did it. I say this because today when I got home, I went to their webpage and make an appointment online, but it disappears and a window pop up saying we let you know later. (???) read more

Everything was fine right up until my test was completed. After that, it was all down hill. No customer service and no follow through with results. My doctor waited almost a month for the results and that was only after I called and went up the chain of command and found out that the test wasn't even read yet! Their patient portal is a joke and the proof is my results still aren't posted. I was assured by the office manager they would be posted in 2-3 days. By the way, that was about 2 weeks ago. They apparently have no policy in place for tracking results. Unless I have no other choice, I would use a different facility. read more