Ian was wonderful! Not only was he very personable, but he knows the streets of Klamath like the…read moreback of his hand. He could have gone a longer route, but he didn't. He made every short cut he could without me asking. That is the tip top of service and professionalism. I've had many bad experiences with Access Taxi, like waiting for 2 hours at Walmart. But this experience with Ian wiped the slate clean.

The drivers themselves are wonderful and excellent drivers. The company itsself is WILDLY…read morefrustrating to deal with. The two times we have used them they have quoted us different numbers every time we have called and once when it was in the evening they didnt get back to us until several hours later and by that time it was very late into the night. Just recently they quoted my boyfriend $100 for an hour ride and he called back the next day to confirm that they could in fact still come get him they quoted $130. This is a huge difference for a poor family who already struggled to raise the $100. Apparently there is no way to get an accurate number of what you will be paying because different dispatchers will quote differently which is a disapointing way to run a business.

Shitty customer service. They said 20 minutes on a cab over 30 minutes ago. There's a half hour of…read moremy life that I won't get back. Or a return phone call from the company as to why no cab. It's bullshit!!!

Needs extensive customer service training. Rudest 10 second phone call. Aren't you guys supposed to…read morewant business? I had a woman answer the phone with such a hateful tone in her voice who told me right away "it's gonna be an hour. You want a cab or what?" Seriously?? I do hope Uber becomes available and puts these people out of business. Either way, I understand now why people only recommend Access Taxi instead.

Very communicative punctual and safe for a little lady like me…read more Would recommend and use service again!

I'm 70 and their drivers were the best I've ever had. It was like having your own driver with…read morestops, waiting for me, kindness and don't even think about it I'm not the owner's mom

..both mel and nikki are so personable they make my day better just seeing their smiling faces! On…read moretime, and so helpful to me. plus my dog max is always welcome in the taxi..from day one! good people!!

Oct 6, 2023 Mel and Nicky are fantastic. Their taxi is easy to get in and out of and was clean…read more They helped make a stressful day much more pleasant. Thank you ladies. Mikie