I had an issue with my toilet backing up and reached out to Drain Charmer Plumbing in Santa…read moreBarbara. Instead of just rushing out to charge me for a visit, Andrew took the time to FaceTime me and walk me through what to check. With his guidance, I was actually able to clear the stoppage myself. What really stood out was that even though I offered to pay for his time, he genuinely cared more about helping than just billing me. That level of honesty and professionalism is rare these days. It's clear they know their trade and stand behind their work, and they're not trying to upsell or take advantage of people. If you want a plumbing company that's knowledgeable, responsive, and actually puts customers first, Drain Charmer is the one to call.

I realize I left a previous review about Drain Charmer about 8 months ago, but I just had them out…read moreagain for several plumbing issues. Again, I cannot be more impressed with their professionalism and the quality of work. I will add that we had some confusion about an appointment we had a few days ago, and Andrew acknowledged the mix up and to my surprise, my bill was discounted to compensate for any inconvenience. Again, if you have any plumbing issues, I strongly recommend Drain Charmer.

Anacapa Plumbing was excellent. They responded quickly, offered a fair price, and finished the job…read moreahead of schedule. Communication was clear throughout. Sharin came the next day to provide the estimate, and his trenching crew arrived early after confirming that timing with me. The plumbers, Torin and Nate, completed the work on time. I am completely satisfied. Dave

I hired Anacapa Plumbing for a residential plumbing project at my property, and unfortunately my…read moreexperience was very disappointing in the areas of management, scheduling, communication, and billing. To start, the work was scheduled to begin on a Monday between 8:00 and 10:00 a.m. I already was not thrilled with such a large arrival window, but I accepted it. What was not acceptable was that no one showed up and no one called. I rearranged my morning and ended up being late to my own job for no reason. There were also repeated communication failures during the project. At one point, I was told the water would be shut off on a Monday, so I had my renters make plans to be away so they would not be inconvenienced by having no water. Monday came and went, and the water was never shut off. Apparently their plans had changed, but no one communicated that to us. When they finally did shut the water off, it was handled in a way that created a completely unnecessary burden. On one occasion, the guest house was without water all day and overnight. On a different day, the main house was also without water all day and overnight. In my opinion, this was avoidable. I had already run the main line to both houses. They only needed to run piping from those lines to the water heaters. That work should have been staged so everything else was prepped first, with the final tie-ins done once the glue had cured, keeping the water interruption to maybe an hour or two. Instead, two families were significantly inconvenienced, and the attitude I got was that this was standard and no big deal. Another issue was professionalism on site. One of the workers was loudly yelling and swearing in the crawlspace, including repeated profanity. This was not a vacant construction site. This is a home where people live. I was grateful my wife and kids were not around to hear it. After the plumbing work was completed, I finished enclosing the relocated washer and dryer area by framing, insulating, and drywalling the space. When I finally hooked up the machines and ran a load of laundry, the room flooded because water backed up and poured out of the in-wall washing machine drain. I called Anacapa Plumbing, and since this happened just a couple of days after they finished the job, I expected a prompt and professional response. I was told someone would come that afternoon. No one came. Then I was told they would send someone the next day. A plumber eventually came while I was at work, stayed about an hour, and left without any communication. Hours later, I still had no idea whether the problem had been fixed or whether it was safe to use the washing machine. I had to call and leave a message to find out. Later I was told it was okay to use, followed by a $270 bill for that visit. The billing was another major issue. The original estimate was around $15,000. The final bill came in at about $20,000, plus the additional $270. That is roughly a 25% increase with no meaningful communication, warning, or explanation during the job. In fairness, I did add a small amount to the scope by having them run about 25 feet of hot and cold PEX with two shutoff valves, but I do not believe that justifies an extra $5,000. For context, I am a General Contractor and have been for 18 years. I often try out subcontractors on my own properties before using them on residential client projects. Anacapa Plumbing was one of several companies recommended to me locally. Based on this experience, I would not use them again, and I would not recommend them to others. P.S. Thorn was nice and a good worker.

We appreciate the excellent service provided by Aldo Garcia and Alex Morales. They were very…read moreprofessional, and we would recommend them in the future. Sincerely, Patty and Kathy Skehan

I called Roto-Rooter for an emergency water heater failure at my rental property, which left my…read moretenant without hot water. They confirmed the unit needed to be replaced and quoted over $5,000. I got a second quote but chose Roto-Rooter because they explicitly confirmed multiple times they could install the new water heater the next day, and had me sign a service commitment based on that assurance. The next day, they missed the scheduled install with no proactive communication. When I called at the appointment time, I was told they were backed up and wouldn't make it, pushing the install to the following day. Had I gone with the other plumber, the job would have already been completed. The delay also meant I couldn't be onsite due to travel. When the install finally happened, the technician tried to get my tenant to sign off on the work. She refused, and I was pressured to verbally approve the job site unseen. While they did offer a discount and an extra year of warranty, the quality of work was unacceptable (see images) They cut through original 1900-era redwood siding and left two PVC drain lines stubbed directly through the exterior wall and open to the elements. This was a sloppy shortcut; the lines could have been routed through the crawlspace properly or the pipes could have been drilled and caulked. They also left drywall debris inside the house after cutting through the interior wall. To make matters worse, there was zero coordination on the required inspection weeks later. I received a text Monday morning saying a technician was onsite with inspection paperwork. There was no notice to me or the tenant, which I'm required to give 24hr notice in advance of anything onsite. My tenant was forced to wait all day for an inspector whose arrival time the technician couldn't even estimate. The inspector finally showed up around 4:00 PM and signed off. The only positive is that my tenant has hot water again and the inspection passed. Unfortunately, the cost, missed commitments, poor communication, and careless workmanship far outweigh that outcome. I will not be using Roto-Rooter again.

Competent work but insane prices. They sent a "helper" on what was a relatively simple job. Then…read morethey charge you $60/h or more for the "helper" who basically hands tools to the licensed plumber. Been using plumbers for 40 plus years and this job was ordinary for any one plumber. But my best guy retired. So I tried these guys because they're local. At least, get an estimate ahead of time.

Loved that Oscar responded promptly and found a low water pressure issue and fixed better than it…read morewas before. I asked him about getting new toilets and he ordered them and installed in just about an hour or so. Very knowledgeable and honest.

George The Rooterman did a wonderful job with project. They communicated well, were transparent…read morewith expectations and finished in a timely manner. Very happy we went with them.

made a mistake on my job, water leak into wall for over a year until it was noticed, took weeks…read morebefore a call back, still havent shown up to fix it, EVEN AT MY EXPENSE !!..not happy

Called Payless yesterday. David quickly responded. Not an easy job in the crowded space of my…read moregarage. In the past, I've replaced the Water Heater myself but I've learned since then that several things needed to be done to bring it up to code. Besides the Water Heater, David added a leak protection pan, audible water alarm system , upgrade gas safety system with valve, new safety straps, and the city permit. He also added a hot water heater expansion tank. David did a professional job. Water Heater is a Bradford White 40 G Natural Gas. Cost for installation and upgrades was $3400 range,

David was on time,very friendly and professional.He was very thorough in his description of how he…read morewas going to do our water heater.He answered all our questions regarding his installation very well,and ended up doing a very clean job.Highly recommend the guy.

(Read detailed review in Jerry's Plumbing and Heating in Lompoc- all the yelp pages in Santa…read moreBarbara county, they seem to all be the same company.) They were assigned to us from our home warranty company, and abandoned us on 2 separate jobs in the same week - one heating and one plumbing. First they wouldn't come out unless we promised to "privately pay" (outside of home warranty agreement), then abandoned each separate job without communication. They took $350 from us without fixing anything, AND charged the home warranty company. Unreliable, unprofessional, and untrustworthy.

Jerry's Plumbing is one of the best trade providers I've had the opportunity to work with on my…read morehouse project. I had a couple minor leak and a stoppage they were able to identify and fix effectively and affordably. Everyone I spoke to from the office staff to the plumber that help me where professional, friendly, and responsive. We are in Santa Barbara and they are in Santa Maria but you wouldn't know as effectively as they helped out. I would highly recommend just company.

We had a leaking toilet and had the stress associated with contacting a plumber. I used Yelp to…read morefind and make an appointment. Jose from Smart Choice was the first to respond and I'm so happy he did! Jose arrived, diagnosed the problem, what caused it and how much it would cost which was very affordable and fair. He's clean, thorough and did an exceptional job! I now have a great plumber to come to the rescue! If you need a plumbing job, Smart Choice Plumbing is the one!

Great service,fast and amazing customer service,I called for the company and they got here at my…read morehouse in less 2 hours ,price is good.