I had an issue with my toilet backing up and reached out to Drain Charmer Plumbing in Santa Barbara. Instead of just rushing out to charge me for a visit, Andrew took the time to FaceTime me and walk me through what to check. With his guidance, I was actually able to clear the stoppage myself. What really stood out was that even though I offered to pay for his time, he genuinely cared more about helping than just billing me. That level of honesty and professionalism is rare these days. It's clear they know their trade and stand behind their work, and they're not trying to upsell or take advantage of people. If you want a plumbing company that's knowledgeable, responsive, and actually puts customers first, Drain Charmer is the one to call. read more

I realize I left a previous review about Drain Charmer about 8 months ago, but I just had them out again for several plumbing issues. Again, I cannot be more impressed with their professionalism and the quality of work. I will add that we had some confusion about an appointment we had a few days ago, and Andrew acknowledged the mix up and to my surprise, my bill was discounted to compensate for any inconvenience. Again, if you have any plumbing issues, I strongly recommend Drain Charmer. read more

Andrew, Ramón, and Jesse came out to save the day for me! My old water mainline had burst and they installed a new mainline, pressure regulator and shutoff valves in 1 day!!! They were quick, efficient, smart, personable and reasonably priced! They work hard and are honest. They even cleaned up the yard after their work! In addition, when the pressure regulator Andrew installed proved not to be as powerful as the mainline he installed, he CAME RIGHT OUT and replaced it with a new top-of-the-line regulator, no extra charge!!! A pleasure to deal with. You won't be sorry! Drain Charmers is the BEST!! read more

I have been calling Andrew and his crew for a few years. Since it way back when it was Craig. I have been having several plumbing issues the last few years. Andrew has always followed throw. This week was the kitchen sink. Andrew sent out Ramon. He was friendly, thorough and didn't mind my shoot from the hip attitude. We hit it off great! He fixed my sink issues, and gave me options for the long term. All in all a good experience and yes I will call them again when needed. read more

Jesse and his crew came out to install a new sump pump in my basement and did a fantastic job at a fair price. He addressed all my concerns about capacity and noise with a great attitude. He is my first call for any plumbing issues from now on. read more

I needed an entire replacement of my aging cast iron drain. Drain Charmer accepted the challenge and performed all of the work quickly and with great professionalism. Andrew, Matthew and Jesse were on time and a pleasure with work with. I can't thank them enough!!! read more

We needed an old water filter system removed and a new one installed. Andrew showed up and get the job done quickly and efficiently. I'll definitely use them again. read more

Not only they try to gauge you on the price since you have an emergency, the boss named Andrew is rude and shows up later than the time window he had promised (in this case 1 hour later). Went with another local Carpinteria pluming co. and they were great and not at all the price quoted by Mr Andrew.... stay away from these guys read more

We noticed a leak in our main water pipe and called Drain Charmers. Jesse fixed our pipe after digging 3 feet down to find the hole. Jesse is a gentleman and a great plumber. we feel grateful to Jesse and Drain Charmers. read more

Big props to Andrew! Responded quickly and then talked my son through the repair and refused to take payment for his time and expertise. So appreciative for the kindness and professionalism and knowledge. HIGHLY recommend and will always call Andrew first. read more

Andrew came out for a plumbing issue and noticed that the problem was a minor problem that he could easily fix for a less expensive price than I was originally quoted. I appreciate his honesty and will definitely use them again because of it. read more

Great service! Fixed a hard to solve issue and went the extra mile. Very happy with their services!

The garbage disposal had to be installed and they came and completed the job satisfactorily.

Great service! Craig gets it done and follows up To make sure things are all good. Thanks for your help guys! We'll be calling again. read more

Andrew is honest, efficient, and friendly. He gave us an upfront estimate prior to starting the job and let us know we wouldn't be charged for the observer (plumber) he brought with him. Andrew replaced our leaky faucet in 30 minutes. It was a great plumbing experience after our horrible experience with Lewis Plumbing not repairing our leaky faucet and charging us for time and labor on the faucet they made leak worse. read more

Scheduled to come to the house on a Wednesday. They were a no-show. Rescheduled for Thursday. They were a no-show again. Went with a different plumber who did the job for less than half of what I was quoted. I recommend you use somebody more reliable. read more

DO NOT USE THIS PLUMBER!! Their business practices are dishonest and unfair. Please learn from my terrible experience and avoid them at all costs!!! Husted Pluming charged me $258 per/hour to replace my water heater!! No joke!!! This hourly rate is exorbitant and even the more reputable plumbers in the Santa Barbara area only charge somewhere between $100 and $120 per/hour. The labor charge to replace my water heater was supposedly, as the technician explained, to be approximately half the price of the water heater. Well the water heater was $685, so the labor should have been about $350, but I was charged $775 for the labor!! Over twice the amount I should have been!!! Additionally, looking at it from an hourly perspective, the job took under 3.5 hours to complete and if a plumber typically charges say $110 per/hour then in this scenario I should have paid no more than $375 max. Once again over twice the amount!! I'm sorry but this is just plain wrong, no matter which way you look at it I got seriously ripped off. Knowing I've been a victim of this dishonest plumbing company has compelled me to write this so no one else will be taken advantage of like I have. There are many good and honest plumbers in SB to choose from and Husted Plumbing is not one of them. read more

Andrew came out to fix a couple of plumbing problems that I'd botched trying to save a buck. He provided cost saving tips and had the repairs done in short order! read more

Highly recommend! Craig has done quite a bit of work at our home and is always professional and courteous. He removes his shoes before entering my home without me having to ask, which is reason alone for me to hire him! His price is fair for the quality of his work. He even provided a free estimates and spent a good hour at my home helping me figure out if I had a leak in the second floor bathroom. I have interacted with many contractor that are demeaning to women, but Craig always treats me with respect and takes the time to explain things that I may not fully understand at first. He is trustworthy and honest and I will not hire anyone other than Husted Plumbing. read more

I have a renter in my house and the toilet began leaking all over the floor. Inlet water luckily. Craig had a guy out at 5:00 as promised and everyone is happy. Thank you! read more

Craig Husted is a gem. Water heater leaked on a Friday. He came to see it Friday and came back and installed a new one Saturday morning. Could not ask for better service or a more pleasant guy. read more

Husted Plumbing was called to replace my mothers hot water heater and Andrew talked her into getting rid of her existing water softener system and relacing it with a water conditioning system. I had the water tested and it is off the chart. The typical hardness in Carpinteria is 23 gpg. Our water is 23 gpg. Not only is my mother out the $2100.00 she paid for the so called water conditioning system, the water softening system has to be replaced because Andrew took her exisitng system! She was over charged for the water heater and I will never call them again. read more

In my experience, Husted does not stand by their work. I've used them five times - from a leaky faucet to a water heater repair to snugging up a trash disposal. Two of the repairs? Good. However, I've had them come out 3X to fix a leaky tub faucet, and the problem keeps coming back. 4+ weeks ago I called them back for repair attempt #3. A rushed repairman looked at the tub for five minutes - unscrewing and re-screwing the tub faucet, etc. This made the leak worse. He then screwed on an ugly makeshift fixture to hold back the leak. He was eager to end his workweek; he was going on vacation the next day. This would not have been an issue except he never followed up when he got back, or returned my follow up voicemail. It has been 4+ weeks with no word from Husted. They have shown me that my business is not important to them. read more

Andrew installed a whole-house water filtration system for my home. He's polite, professional, efficient, smart, and fun! My followup questions were answered promptly and courteously. So happy to get off the salt! read more

Terrible service. Rude workers. Lazy plumber fixed a toilet, tried to oversell me on pipe replacement, didn't diagnose water damage. Never use again. read more

Husted Plumbing has provided excellent service whenever I have needed them. Their response has always been quick, efficient and a job well done. Craig will keep you informed as he works on your request and is very skilled at his profession. I highly recommend Husted Plumbing. I would not consider calling anyone else. read more

As a follow up, still having phenomenal service from the Husted Plumbing team, Matt in particular. Knowledgeable, honest and super fair. Best service ever. Trustworthy, fast, , superb communication and gets things done. I don't use anyone else. If you have the option, ask for Matt. He's great! read more

Husted plumbing saved me in a pinch. Our movers were packing up our house for our move out of town. When we disconnected the washing machine, the valve began to leak. My usual plumber was not reachable. I called Husted as a new customer, explaining my predicament. I had to leave the house in a couple of hours to move out of town, and had a bucket under the leak. I left a key for them. They came out that day, fixed the plumbing, called me, locked up the house, and then left the key where I asked. I had to trust someone I never met to follow through while I was out of town. They passed with flying colors. read more

I had a small window of time to meet Husted Plumbing at a rental property in Carp. Andrew was on time and prompt and efficient with his work. He handled a toilet and garbage disposal in short order--and we were both on our way. read more

Yessss, People who care! This plumbing business has always been mine and my families go-to! Great service for a reasonably great price! Highly recommend they won't let you down :) To the owner, keep doing what you're doing and thank you for your service! read more

We have used Husted Plumbing for several years. Craig, the owner, is very honest and reputable. Recently, we had a plugged toilet - Craig got one of his plumbers there soonest. There was a disparity on the billing, Craig got it corrected on the spot. We wish Craig continued success - thank you! read more

Hi everyone,     I want everyone to know that we will no longer be using Husted Plumbing. When they replaced the water heater under warranty on the front porch right before Christmas, they charged $650. That seemed like a lot, but they told me that the water heater company would pay for the labor along with providing the replacement heater at no cost.     They had told me to call in a few weeks, if I hadn't seen the check. I hadn't; so I called today. They are now saying that the water heater company will only reimburse us $120 in labor. The remainder that Husted charged is on us.  This was not what I was told at the time; we will no longer do business with Husted. read more

We just had a fantastic experience with Steve at Husted Plumbing. He was on time, friendly, took the time to explain everything and was very affordable. Highly recommend! read more

Very rude to me. Tried to exaggerate the work that was needed. Got angry when I declined their service. Wanted to charge me anyway even though they did no work. Find another plumber. read more

Do NOT hire Husted plumbing. I employ plumbers often to take care of properties, so I know what is typical and what is not, and these guys are bad news. I had a relatively simple, non-emergency plumbing job to do, Husted sent its man out to take a look. He looked, promised to send me an estimate, no estimate ever came. Even without the estimate, I set up an appointment to get the job done (like I said, it was a minor job, Maybe an hour or two of work, no expensive parts involved, no digging needed, I had a decent notion of what it should cost, I foolishly thought that I did not need an estimate). Well, Husted did not show up for the appointment, and did not call me. After waiting around for two hours, I called them (they did not call me) to find out where they were, they said they could not come and wanted to reschedule. I said fine, rescheduled for a few days later (and again asked for an estimate for my job, which never came). When they finally came to do my job a few days later, before he started work, I asked what the job would cost, and The price he gave for the job was just absurd, easily double what it should have cost. I sent the guy away, called another plumbing company, who sent someone out on the same day and did the job for half the price that Husted was going to do it for. I can see why Husted did not send me an estimate before showing up to do the job -- if they had given me that high an estimate, I would have taken bids from other plumbers. I would not trust these guys to do any plumbing job at any price. I should send them a bill for my time for the two hours I spent waiting around for them when they failed to show up. read more

Follow up to my earlier review. My family owns a small business in Santa Barbara. Two showers were blocked. The business has been using another plumbing company, and they are very responsive and very good. However, they could not unblock the two showers, even after 3 hours work. The only solution was to jackhammer up one shower and go underneath. Yikes! I decided to call Husted because Andrew had done such a good job at our residence. He couldn't come for a few days, but we waited. And boy, was it worth the wait! Andrew did all the things the other plumber did, to no avail. It is really old plumbing and the snake just wouldn't go in the direction of the blockage. He tried about 5 different ways. Finally he made one more attempt with different equipment and...success!!!! Andrew saved us over $2,500. Needless to say, we are so impressed and so grateful! read more